Super.com Reviews

Name: Super.com
Address: -, San Francisco, California
Rating: 4.46

4.5 Rating 6,011 Reviews

88 %

of reviewers recommend Super.com

Company Reviews

Metrics

4.5

Based on 6,011 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was looking for a nice hotel in Houston, and this Travel sight was amazing helping me find a good location. I loved them so much, that I turned around and used them the next night for Dallas!! They are AWESOME!!!”

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Posted 2 years ago

“I had booked through super travel for a hotel. Upon arrival the hotel had no available rooms mainly due to our Oklahoma weather and everything was flooded. The hotel canceled the booking, not me. When I contacted super travel I received no fear than three emails that said yes, we will refund this money into your account at the maximum two to three business days we are now on the fourth day I have seen nothing and can reach no one. This is 100% unacceptable as I stated not my fault it was the hotel. I am extremely upset and can get no responses other than the emails that promised the refund due to lack of availability of rooms. I would love to speak to somebody above just the service people, emails, chat. But that doesn't seem to be possible. Ashley McMurray”

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Posted 2 years ago

Hi Ashley, Thank you for reaching out. We are so sorry to hear about the weather conditions that hindered your travel. Kindly be advised that our team is currently working on your request and will update you accordingly. We appreciate your patience.

Posted 2 years ago

“I called and tried to cancel my booking right away and they would not allow the canceled booking to be overridden. Very poor business and customer service.”

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Posted 2 years ago

Hi Eunice, Thank you for reaching out. We are truly sorry to hear that you had trouble with your reservation. Unfortunately, because you've booked a non-refundable reservation, we are unable to make any changes to your booking, including changing the dates, and cancellation will not result in a refund. Please note that this was communicated on the booking form before the reservation was made, and later on the confirmation page. The only exception would be if you had reached out directly to the accommodation, and they send you our way because you have reached an agreement. If so, please ensure you get written confirmation that they will discount or refund your stay, outlining the date of stay and the guest's name. Alternatively, if you reached out to them by phone or in person, please always make sure to get the name and position of the staff that has accepted your request. To speed up the process, we have escalated this matter to our Amendments team who will be reaching out to the accommodation on your behalf and request an exception to be made. They will follow up with you as soon as possible. We reiterate our apologies for any inconvenience and we appreciate your patience.

Posted 2 years ago

“Good booking”

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Posted 2 years ago

“Super simple pour réserver”

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Posted 2 years ago

“Beware utterly incompetent service I booked a hotel room at 1300 on line on the day of arrival I arrived at 20.00 to find no reservation had been made after 40 min on hold I was told it usually takes 3-4 day fro them to make a booking and I would have to wait . 2.5 hours later and several refund requests denied I finally got into my room . Just book it your self and save the time and trouble !”

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Posted 2 years ago

Hi Craig, Thank you for writing in. We are sincerely sorry to hear that you had trouble with your reservation. Some incidents might occur in the travel industry that we cannot control as a third-party booking site, but we have procedures in place to reduce that negative impact as much as possible. We strive to ensure every customer is satisfied with our business, and we apologize for any way in which we may have inconvenienced you. We are happy to report that our team was able to assist and resolve your concern accordingly. We reiterate our apologies for any inconvenience and look forward to having the chance to serve you in the future.

Posted 2 years ago

“Easy to book”

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Posted 2 years ago

“Seamless check-in at the motel. Great room with no add-ons. Everything went totally smooth. Will book through you again. Price was the best against others...would recommend to anyone..”

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Posted 2 years ago

“Easy, hassle free & got a great rate at the last minute!”

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Posted 2 years ago

“Clean and very neat room. Also, the hotel is really really really quiet place to rest. All.kinds of good food in surrounding area”

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Posted 2 years ago

“So simple & easy…loved it”

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Posted 2 years ago

“Easy to use website”

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Posted 2 years ago

“The best company ever”

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Posted 2 years ago

“Great prices”

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Posted 2 years ago

“Scamners. My payment never transferred to hotel and hotel doesn't have any idea about my reservation. The bunch of scammers . No refunds Just, no cancellation from them. Just dont!!!”

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Posted 2 years ago

Hi Evgeny, Thank you for reaching out, and we are so sorry to hear that you have that perception about our service. We want to let you know that it's common practice for hotels to process their 3rd party bookings closer to the check-in date, so they may not be able to share the number in their system yet. In addition to the reference B_9080681 you got when you made the reservation, closer to the arrival date the hotel will be able to provide their Hotel Confirmation Number (HCN). It is to be noted, that there are some hotels that have that number available closer to arrival but you can always check with our Support team so they can get that confirmed as soon as possible. This is just to explain that we definitely not trying to mislead anyone and we are truly sorry that it has caused you this inconvenience. It is just that, unfortunately, that as a third-party we cannot control some properties can only see it closer to check-in versus others that can provide their HCN weeks in advance. Our Amendments team is currently reaching out to the property on your behalf and request an exception to be made. They will follow up with you as soon as possible.

Posted 2 years ago

“Quick booking, got us a great discount 33% compared to hotel website! Great Customer Service they sent follow up text making sure everything was perfect. Will be using again!”

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Posted 2 years ago

“Very happy with this site and was able to get great price.”

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Posted 2 years ago

“Great deal on a great condo. I would definitely use SuperTravel again”

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Posted 2 years ago

“Was for a last minute deal for the wife and I and out of the blue a SuperTravel deal popped up and saved us some money. Was very helpful for us since we are both disabled and struggle financially. Thank-you again for helping us. Peace and God Bless 🙏💯”

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Posted 2 years ago

“This was the most fastest process get to the hotel quick find mind you the price was great! inlove with super travel ❤️❤️”

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Posted 2 years ago

Super.com is rated 4.5 based on 6,011 reviews