Super.com Reviews

Name: Super.com
Address: -, San Francisco, California
Rating: 4.46

4.5 Rating 6,011 Reviews

88 %

of reviewers recommend Super.com

Company Reviews

Metrics

4.5

Based on 6,011 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I don’t really know what to say but overall it was easy booking with super travel and the hotel that I booked was clean, kind staff and v affordable”

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Posted 2 years ago

“10% cheaper than their competitors. Automatic Check-In. Immediate discounts. They’re a smart choice for travelers.”

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Posted 2 years ago

“Easy to make reservations, easy check in , nice clean rooms . Quiet motel without ALOT of noise .”

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Posted 2 years ago

“Great hotel at great prices !”

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Posted 2 years ago

“Great offers and super easy booking process! Highly recommend”

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Posted 2 years ago

“Good offers and easy process! All good!”

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Posted 2 years ago

“Very easy process online to book my room. Staff at the hotel were surprised at the great rate I received using SuperTravel. I will look at this site again when booking my next room.”

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Posted 2 years ago

“Very easy, honestly one of the fastest ways to book a hotel at the best available price.”

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Posted 2 years ago

“Twice in the last month I needed a room in a particular town, & both times SuperTravel found me the lowest price of anyone (all without me signing up for anything, downloading an app, or paying for any memberships, etc.)”

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Posted 2 years ago

“Used SuperTravel to find a hotel out by the Seattle Tacoma airport recently and it was at a great price and a really good hotel. The Best Western was everything we needed for a 1 night stay and at a cheaper price than most. Not only did it turn out to be a really nice hotel, but it has 24 hour reliable transportation and a really nice breakfast buffet. The people were also so helpful and informative with questions we had. Highly recommend SuperTravel for helping us find this hotel at a really good price.”

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Posted 2 years ago

“It was ok they didn't want to give us towels til we handed in the old ones”

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Posted 2 years ago

“I have booked a non-refundable room in the hotel "Wolfagngs' managed by a/o" in Salzburg. During the booking, I have made a mistake in dates, choosing September instead of August. I noticed that immediately after the booking. The hotel agreed to change the dates if it receives a request from the booking.com (via which SuperTravel booked the room). However, SuperTravel refused to send a request to booking.com or do anything else. As a result, I have lost a huge amount of money. They needed only to do a little servise but refused to move a finger. I would not advice anyone to book through this agency.”

Helpful Report

Posted 2 years ago

Hi Aleksandr, Thank you for reaching out and we are truly sorry that you had trouble with your reservation. Please note that we do not have the ability to modify any reservations or change your research. Every reservation is made based on the search that is made in order to list the options based on the criteria that you have input. If the dates that you have selected are not available, the system lets you know and shows the next available dates. It is the guest's responsibility to confirm the dates and the hotel before moving to the payment page and then finalizing the purchase. Kindly be advised that our team has reached out to the hotel to confirm if they would agree to change the dates on your reservation which they have denied. The request has been changed to free cancellation instead which our team is working on at the moment. To set your expectations, this is merely a request and the decision will rely on the hotel's decision unless you would reach out to them directly and retrieve a written approval for free cancellation. We appreciate your patience as we work on your request.

Posted 2 years ago

“Desde 🇵🇷 PUERTO RICO mientras buscaba un hotel para mi viaje a Medellin, Colombia 🇨🇴 encontré esta página. Donde me ofreció un hotel 5⭐️ A un súper precio. Mi alojamiento fue espectacular, con ubicación céntrica y todo fue excelente. Volvería a confiar en SuperTravel para mi próximo destino.”

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Posted 2 years ago

“Seemed fishy at first, but works. Much cheaper prices than anywhere else.”

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Posted 2 years ago

“I love the prices”

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Posted 2 years ago

“Super Travel is a HORRIBLE company . They may have good deals, but there are added fees when you get to the hotels. There Customer service is SUPER UNHELPFUL. Please do not use - It may be better to spend a little bit more through a more reputable company. Buyers Beware !!!!!!”

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Posted 2 years ago

Hi Vivek, Thank you for reaching out. Please note that mandatory hotel fees such as resort fees or incidentals are beyond our control and are directly paid at the hotel upon arrival. It appears that you have reached out to our team for a different concern though without the issue of the said hotel mandatory fees. We reiterate our apologies for any inconvenience and look forward to having the chance to serve you in the future.

Posted 2 years ago

“Really easy and it worked out great, wasn't sure if it was legit but it worked perfectly no issues at all. Very happy to use again.”

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Posted 2 years ago

“Brilliant staff. Very helpful. Easy booking and 5⭐️ Rooms 👌👌👌👌👌”

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Posted 2 years ago

“Heaps cheaper and easy to use”

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Posted 2 years ago

“Used this company twice now for UK & Sicily hotels & very seamless transaction with absolutely no issues whatsoever. Much cheaper deals than the other sites”

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Posted 2 years ago

Super.com is rated 4.5 based on 6,011 reviews