Super.com Reviews

Name: Super.com
Address: -, San Francisco, California
Rating: 4.46

4.5 Rating 6,010 Reviews

88 %

of reviewers recommend Super.com

Company Reviews

Metrics

4.5

Based on 6,010 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to use. All paperwork was taken care of effortlessly and accurately. Great especially if you book last minute. Saved me quite a bit of money every time I used them on my vacation. Better pricing than Priceline, Travelocity, etc.”

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Posted 2 years ago

“Got me good rates at quality hotels.”

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Posted 2 years ago

“Nice place and cheap price to booking your hotel or travel 🫶🏾”

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Posted 2 years ago

“No comments. Price was reasonable”

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Posted 2 years ago

“Logged on, found Super had the best rate, completed transaction, check-in was nearly seamless. I would use again.”

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Posted 2 years ago

“The best price compared to the better-known nationally advertised booking companies. I was impressed with a 1st class room in a 1st class hotel.”

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Posted 2 years ago

“First time with no problems…..”

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Posted 2 years ago

“Best price around for the hotel I wanted to stay at.”

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Posted 2 years ago

“The easiest travel service I’ve ever used. From the point of searching to comparing the deals, they definitely were better than any of the others. Great service, great choice of hotel, amazing value”

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Posted 2 years ago

“Satisfied with the service help me a lot for my trip. Thank you for your costumer service”

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Posted 2 years ago

“Easy process and best prices :)”

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Posted 2 years ago

“Friendly staff,super clean and comfortable rooms!Great breakfast 😀”

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Posted 2 years ago

“Easy to book and the savings you get are better than all other third party deals. The only downside is that you have to cancel your reservation if you require any room change (king to double queen) and/or dates.”

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Posted 2 years ago

“Very easy to book and a great saving off other discount websites”

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Posted 2 years ago

“Scam The booking with Holiday Inn Melbourne airport was never booked yet I had paid with my company purchase card”

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Posted 2 years ago

Hi Kingsley, Thank you for reaching out with regards to your booking. We are sincerely sorry to hear that you had trouble with your reservation. Some incidents might occur in the travel industry that we cannot control as a third-party booking site, but we have procedures in place to reduce that negative impact as much as possible. We strive to ensure every customer is satisfied with our business, and we apologize for any way in which we may have inconvenienced you. We do see that you have successfully booked a reservation for today, May 29th. This matter has been escalated to our Urgent Care team who will be reaching out to the accommodation and the travel partner to investigate what happened and will follow up with you as soon as possible. Thank you for your patience.

Posted 2 years ago

“Hotel was cheaper here, than all the other sites. Had no issues at all. Everything was perfect with my stay.”

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Posted 2 years ago

“Love the service”

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Posted 2 years ago

“Excellent options”

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Posted 2 years ago

“I used your service for the first time and it was awesome! I saved $50 off the room price and had zero problems making the reservation or checking in.”

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Posted 2 years ago

“Other then the company being a scam, I have nothing good to say about my experience. I cancelled a hotel reservation in France 48 hours after making it. You have no one to speak to, only chat. After many hours of chat and never receiving a confirmation for the reservation or a cancellation. Yesterday I received a welcome for my expected stay in France. I’m not in France. The trip was cancelled weeks ago. Got back on the extremely frustrating chat line again.. Still no refund or satisfactory result. SCAM”

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Posted 2 years ago

Hi Steve, Thank you for reaching out. We are truly sorry to hear that you had trouble with your reservation. Unfortunately, because you've booked a non-refundable reservation, we are unable to make any changes to your booking, including changing the dates, and cancellation will not result in a refund. Please note that this was communicated on the booking form before the reservation was made, and later on the confirmation page. The only exception would be if you had reached out directly to the accommodation, and they send you our way because you have reached an agreement. If so, please ensure you get written confirmation that they will discount or refund your stay, outlining the date of stay and the guest's name. Alternatively, if you reached out to them by phone or in person, please always make sure to get the name and position of the staff that has accepted your request. Kindly be advised that the enhanced refund policy only covers a particular set of approved reasons for cancellations. To speed up the process, we have escalated this matter to our Amendments team who will be reaching out to the accommodation on your behalf and request an exception to be made. They will follow up with you as soon as possible. We reiterate our apologies for any inconvenience and we appreciate your patience.

Posted 2 years ago

Super.com is rated 4.5 based on 6,010 reviews