Super.com Reviews

Name: Super.com
Address: -, San Francisco, California
Rating: 4.45

4.5 Rating 6,077 Reviews

87 %

of reviewers recommend Super.com

Company Reviews

Metrics

4.5

Based on 6,077 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy and fast. Great prices wonderful room. But no fault to them but check in was 3 and I got there at there at 2:45 they didn’t have a room until 4.”

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Posted 2 years ago

“The price was good and the service was great”

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Posted 2 years ago

“GREAT EXPERIENCE, i was a little skeptical at first but it turned out to be 10/10..Highly recommended”

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Posted 2 years ago

“Quick and efficient”

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Posted 2 years ago

“I have used Super Travel for 2 different hotel stays it has been fast and a convenient process. The last stay was amazing because the hotel I chose had my name displayed on the television. Both have treated me very presidential even through extending has been at the click of a button. I will continue to use this company and I hope to be able to take advantage of the offers they expire quick. It has been a great experience thus far!”

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Posted 2 years ago

“Loved the experience each time …absolutely hassle free…I have done many hotel reservations through Super Travel and my experience has been wonderful ..confirmation within seconds”

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Posted 2 years ago

“Reservation was perfect with the best price”

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Posted 2 years ago

“Cheapest rates and great rooms”

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Posted 2 years ago

“Super is Super savings on Great Hotels!”

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Posted 2 years ago

“Booked a hotel at a much lower price than booking directly. Everything went smoothly, great communications.”

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Posted 2 years ago

“Made reservations on line. Was not able to check in early as rooms were not available yet. No issues. Ate, went to wife's cousins for a short visit. Made it back before dark as I do not ride after dark Room was largest room that we have been in to date. Pool was a bit crowded. I am fine with it (wife didn't like it much). The other people paid for their time as well. The bed, for me was not comfortable and I was up several times. I'll get over it. Breakfast wasn't too bad as we did talk to some other that had stayed there. Would go again if we make a similar trip.”

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Posted 2 years ago

“Got a hotel through this site, arrived on a day, reception closed, and left on a street. Contacted customer service, told no refund as by the hotel rules. But nobody informed us that we have to check in before 9 PM, which should be done by super.com Also I was offered insurance for any inconvenience, but when tried to fill out a form no options to give an exact problem, so that company also told us, no refund”

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Posted 2 years ago

Hi Gertas, Thank you for your messaged and we are so sorry to hear about the inconvenience. Our Urgent Care team is currently reaching out to the property on your behalf and request an exception to be made. They will follow up with you as soon as possible. Thank you for your patience and understanding all throughout.

Posted 2 years ago

“As the hotel is booked, They take the money from credit card and they don't pay the hotel. So, the hotel charges because they have not been paid. ( that's what hotel told me). Basically, it's a double charge. stay away from this company. book from a reputable website. Their low prices are just to attract customers and do the same trick to their customers. When i called the hotel, they said the supertravel didn't provide a virtual card number and on the other side when I called the supertravel, they said that they paid them. It is just a game that hotel and this website play so that you would get tired of pursuing your money that is stolen by the hotel and this app. I have official proofs that I’ve been charged twice from both parties(supertravel and the hotel). Stop lying. This is not the right way of handling the customers. I was planning to use their site very frequently but after seeing all this, I would rather get my travel needs from the company that I can trust, not from the company that steals money which we have earned all this money very hardly. they are just bunch of thieves that opened up a company and trying to steal money from people. They correlate all of these stealing methods with the hotel and they do the same thing with everybody who goes to that hotel and the hotel knows how to handle them along with the super travel. both of them charge and the person is left with double charges.”

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Posted 2 years ago

Hi Leonard, We are sincerely sorry to hear that you had trouble with your reservation. Some incidents might occur in the travel industry that we cannot control as a third-party booking site, but we have procedures in place to reduce that negative impact as much as possible. We strive to ensure every customer is satisfied with our business, and we apologize for any way in which we may have inconvenienced you. Our Urgent Care team is currently reaching out to the property on your behalf and request an exception to be made. They will follow up with you as soon as possible. Thank you for your patience.

Posted 2 years ago

“Awesome 🤩”

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Posted 2 years ago

“Third times using, fingers crossed it will be another good one!! Nothing but solid prices”

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Posted 2 years ago

“Super got us a fantastic rate on a room where we were attending a conference. The room was clean, and comfortable. It was at a resort and had a lot of amenities we would loved to have participated in if we had the time. We will definitely be using Super again.”

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Posted 2 years ago

“Very satisfied”

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Posted 2 years ago

“The price is more favorable than other websites, and there are more choices”

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Posted 2 years ago

“If we could give 10 stars we would! Clean, comfy beds, nice happy hour bonus, breakfast was great and close to Nashville! We will be back;) Staff very accommodating too.”

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Posted 2 years ago

“Great prices, choices and excellent customer service!”

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Posted 2 years ago

Super.com is rated 4.5 based on 6,077 reviews