Name: Super.com
Address: -, San Francisco, California
Rating: 4.46

“Other then the company being a scam, I have nothing good to say about my experience. I cancelled a hotel reservation in France 48 hours after making it. You have no one to speak to, only chat. After many hours of chat and never receiving a confirmation for the reservation or a cancellation. Yesterday I received a welcome for my expected stay in France. I’m not in France. The trip was cancelled weeks ago. Got back on the extremely frustrating chat line again.. Still no refund or satisfactory result. SCAM”

Helpful Report

Posted 2 years ago

Hi Steve, Thank you for reaching out. We are truly sorry to hear that you had trouble with your reservation. Unfortunately, because you've booked a non-refundable reservation, we are unable to make any changes to your booking, including changing the dates, and cancellation will not result in a refund. Please note that this was communicated on the booking form before the reservation was made, and later on the confirmation page. The only exception would be if you had reached out directly to the accommodation, and they send you our way because you have reached an agreement. If so, please ensure you get written confirmation that they will discount or refund your stay, outlining the date of stay and the guest's name. Alternatively, if you reached out to them by phone or in person, please always make sure to get the name and position of the staff that has accepted your request. Kindly be advised that the enhanced refund policy only covers a particular set of approved reasons for cancellations. To speed up the process, we have escalated this matter to our Amendments team who will be reaching out to the accommodation on your behalf and request an exception to be made. They will follow up with you as soon as possible. We reiterate our apologies for any inconvenience and we appreciate your patience.

Posted 2 years ago

“Other then the company being a scam, I have nothing good to say about my experience. I cancelled a hotel reservation in France 48 hours after making it. You have no one to speak to, only chat. After many hours of chat and never receiving a confirmation for the reservation or a cancellation. Yesterday I received a welcome for my expected stay in France. I’m not in France. The trip was cancelled weeks ago. Got back on the extremely frustrating chat line again.. Still no refund or satisfactory result. SCAM”

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Posted 2 years ago

“HORRIBLE SERVICE. Took hours to get a refund. Phone number does not work!! Everything is done by on line chat. The company kept $173.00 as a fee for being able to cancel a reservation. Would never use again…not worth the “savings”.”

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Posted 2 years ago

“Great service and better prices I am on a tight budget and was able to secure the best price for our stay. Keep up the the best service O”

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Posted 2 years ago

“We reached the hotel at 10am and found that our booking was not confirmed with the hotel. We then informed super who responded quickly to say they would sort this out. However at almost 6pm we still don’t have a room. Every time we contact the agents they provide a copy and paste response that is not helpful at all.”

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Posted 2 years ago

Hi Manisha, Thank your for reaching out. We are sincerely sorry to hear that you had trouble with your reservation. Some incidents might occur in the travel industry that we cannot control as a third-party booking site, but we have procedures in place to reduce that negative impact as much as possible. We strive to ensure every customer is satisfied with our business, and we apologize for any way in which we may have inconvenienced you. Kindly be advised that our support team is currently working on your concern and they will get in touch shortly. Once again we apologize for the inconvenience and thank you for your patience.

Posted 2 years ago

“i booked a hotel room for a Hampton Inn only to find that it was located in a FORMER Hampton Inn and was actually a Quality Inn. The hotel was falling apart, cracks in the walls, dripping faucets, odd odor and the air conditioner barely circulated air. I would have never stayed here had I known it was not the Hampton Inn. The Hampton Inn still showed on my receipt though, as if Super.com is aware of this bait and switch tactic. In fact, when I went to the location using directions in the Super.com app for my reservation, it took me to the current Hampton Inn and the clerk told me this happens all the time because Super.com will not update the name and address to accurately reflect Quality Inn where your reservation is actually made. I will never use this service again and will be calling as soon as I can to have all of my information removed from their files.”

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Posted 2 years ago

Hi and thank you for reaching out. We are sincerely sorry to hear that you had trouble with your reservation. Some incidents might occur in the travel industry that we cannot control as a third-party booking site, but we have procedures in place to reduce that negative impact as much as possible. We strive to ensure every customer is satisfied with our business, and we apologize for any way in which we may have inconvenienced you. Allow our team to coordinate with the hotel and sort the issue accordingly. Thank you for your patience. This matter has been escalated to our Urgent Care team who will be reaching out to the accommodation and the travel partner to investigate what happened and will follow up with you as soon as possible.

Posted 2 years ago

“Super nice, super quick, and really friendly”

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Posted 2 years ago

“Super nice, super quick, and really friendly”

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Posted 2 years ago

“I found a great hotel near the airport at half the going price. And it was so fast and such an easy transaction.”

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Posted 2 years ago

“BOOKED ONLINE INCLUDES WIFI AND BREAKFAST.”

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Posted 2 years ago

“The Super Travel online service is fast and simple. It offered the lowest price at a comfortable and friendly hotel on the most busy weekend of Preakness. In addition, they guaranteed the cost is refundable with no other fees, if your plan unexpectedly changed. The SuperTravel service indeed!”

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Posted 2 years ago

“I was happy to get a text about my reservation, the price was good and was very satified”

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Posted 2 years ago

“I really appreciated the text before I arrived at my destination telling me again that my Reservation was set, about the weather and their offer to contact them immediately if I had Any questions or concerns! Very, very efficient!!”

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Posted 2 years ago

“The booking was easy. The room was clean and comfortable. The staff was friendly and accommodating.”

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Posted 2 years ago

“I was able to get a great hotel near the airport with shuttle service for over half the price. Plus the hotel had a restaurant and bar and they gave me two complimentary tickets for beer or wine with my meal in their restaurant. The room was great even though it had a 3.9 rating it was really a 4.5.”

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Posted 2 years ago

“Unfortunately when I booked with Super Travel it wasn't clear immediately about the 100% non-refundable policy for any reason. Every other booking company I was considering stated that they followed the hotel cancellation policy and I assumed the same for this company. One day after booking I got notice that the rest of my traveling companions had to be placed into another hotel . I asked the hotel if my booking could be cancelled on their end and they responded yes because it was in the cancellation time period, but Super Travel refused to help in any way and said they would cancel the reservation but still charge me for the booking. I asked if they could cancel that booking and then I would use their service to book me in another hotel and again no help. Sadly it is a hard and expensive lesson and I learned it would pay for you to work with companies that have the reputation of working with the customer when unfortunate events happen that may require some flexibility and understanding.”

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Posted 2 years ago

Hi Charlotte, Thank you for reaching out. We are truly sorry to hear that you had trouble with your reservation. Unfortunately, because you've booked a non-refundable reservation, we are unable to make any changes to your booking, including changing the dates, and cancellation will not result in a refund. Please note that this was communicated on the booking form before the reservation was made, and later on the confirmation page. The only exception would be if you had reached out directly to the accommodation, and they send you our way because you have reached an agreement. If so, please ensure you get written confirmation that they will discount or refund your stay, outlining the date of stay and the guest's name. Alternatively, if you reached out to them by phone or in person, please always make sure to get the name and position of the staff that has accepted your request. To speed up the process, we have escalated this matter to our Amendments team who will be reaching out to the accommodation on your behalf and request an exception to be made. They will follow up with you as soon as possible. We reiterate our apologies for any inconvenience and we appreciate your patience.

Posted 2 years ago

“-10 STARS!!! There is NO WAY above 1 star ratings for this company are real!! Do your research!! This company is a SCAM!! They do NOT pay!! They take your money and when you arrive your hotel will NOT be paid for. You will have to pay again (if you are lucky enough and there is even availability). Once you pay the hotel Supertravel will then contact the hotel (again, AFTER you paid SuperT and after you had to pay the hotel directly) to tell the hotel there was some problem in booking and that the hotel needs to refund your money. You will get a refund from the hotel but again AFTER you have already paid ST in full and the hotel. I'm guessing because Supertravel does not have the means to pay the hotel. It is like a ponzi scheme. It has happened to many people do the research yourself. DON'T BOOK WITH SUPERTRAVEL!!!”

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Posted 2 years ago

Hi Rebecca, We are sincerely sorry to hear that you had trouble with your reservation. Some incidents might occur in the travel industry that we cannot control as a third-party booking site, but we have procedures in place to reduce that negative impact as much as possible. We strive to ensure every customer is satisfied with our business, and we apologize for any way in which we may have inconvenienced you. In this instance, we see that you've initiated the chargeback process, which means that you've disputed this claim with your bank or payment provider, and we no longer can take any action on this matter. We have a dedicated Chargeback team that will be gathering all supporting documentation and submitting it to the card processor for mediation. From now on, any resolution or updates must continue through your financial institution. We apologize for the inconvenience.

Posted 2 years ago

“I saved over $100 using you for a great hotel room. I'll definitely be back to check your savings!”

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Posted 2 years ago

“Great pricing and customer service. Will use again for lodging needs.”

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Posted 2 years ago

“Very profesional and quick response to my needs. I save money and time with my reservation. I strongly recommend to anyone looking for hotels he totem has friendly people very eagle to help with your needs”

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Posted 2 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Super.com Reviews