Super.com Reviews

Name: Super.com
Address: -, San Francisco, California
Rating: 4.45

4.5 Rating 6,077 Reviews

87 %

of reviewers recommend Super.com

Company Reviews

Metrics

4.5

Based on 6,077 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great discount on my hotel!”

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Posted 2 years ago

“Awful customer service. Never sent me an email with confirmation. I called the hotel and they saw i had a reservation. Why couldn’t super travel find it even though i booked with them”

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Posted 2 years ago

We are truly sorry to hear about your experience. As we cannot identify your booking through this review we ask that you reach out to our Support team. One of our live agents would be happy to look into this further as soon as possible. All our contact information is available on the app and site: https://help.super.com/support/solutions/articles/48001209680-how-to-contact-supertravel

Posted 2 years ago

“This was my first experience with SuperTravel and it will not be the last. I was so impressed at the ease of using this company and the money I saved! Looking forward to more upcoming travels and using SuperTravel!”

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Posted 2 years ago

“Awesome place great value friendly staff”

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Posted 2 years ago

“I was pleased, when traveling I look for customer service to indirectly wow me. I am interested in politeness and sincerity. I received more in getting both attentive, politeness and a smile. The price was within my budget.”

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Posted 2 years ago

“Cheapest site on the net Easy to book and well worth a try”

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Posted 2 years ago

“Very good service”

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Posted 2 years ago

“Reasonable price”

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Posted 2 years ago

“Work great”

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Posted 2 years ago

“The Best on time promo.”

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Posted 2 years ago

“Easy to use and made my stay so fun.”

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Posted 2 years ago

“Fue la tarifa más económica qué encontré en todas las ofertas!”

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Posted 2 years ago

“TERRIBLE!!! FRAUDULENT!!!! DO NOT BIOK THROUGH SUPERTRAVEL. YOU WILL BE UNABLE TO REACH ANYOEN TO HELP WITH ANYTHING AND if you do get lucky enough to reach a person, they'll say "sorry we can't do a damn thing for you at all" Im trying to email them a receipt for a partial refund, but everytime I send the email I get an Auto-Reply back that says "your ticket has been closed"!!!!!!!!!!!! Yeah right!!!!!!!!!! Scammers. They don't want you to be able to reach them so they can keep your stolen money. This company needs to be SHUT DOWN”

Helpful Report

Posted 2 years ago

Hi Jenn, Thank you for the review! We are truly sorry to hear about your most recent experience with our Support team. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow. As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case and contact you directly. Thank you.

Posted 2 years ago

“LA VERDAD TODO MUY RAPIDO Y FACIL”

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Posted 2 years ago

“Very easy process and great deal!”

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Posted 2 years ago

“Very easy to use your site. Booking was easy to complete. Smooth process.”

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Posted 2 years ago

“A wonderful site, fast in booking and dealing, and the most important thing is credibility. It will be my favorite site. Thank you”

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Posted 2 years ago

“Always make my booking easier”

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Posted 2 years ago

“I booked in Super because it offered me the cheapest option. However, when I used the website, it was very easy to deal with.”

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Posted 2 years ago

“Works great”

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Posted 2 years ago

Super.com is rated 4.5 based on 6,077 reviews