Super.com Reviews

Name: Super.com
Address: -, San Francisco, California
Rating: 4.46

4.5 Rating 6,011 Reviews

88 %

of reviewers recommend Super.com

Company Reviews

Metrics

4.5

Based on 6,011 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to use for last minute reservations. Great prices”

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Posted 2 years ago

“My booking with SuperTravel was a great experience. The delivery of the perfect spot for the occasion. Pricing was reasonable & customer service was very helpful.”

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Posted 2 years ago

“Appreciated the hotel pricing and customer service.”

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Posted 2 years ago

“Great rates!! SuperTravel had the lowest prices. Would use this site again.”

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Posted 2 years ago

“Easy to use”

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Posted 2 years ago

“Easy to use”

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Posted 2 years ago

“Great prices almost the time!”

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Posted 2 years ago

“Me gusta mucho este servicio porque tengo la confianza la seguridad sólo doy mi nombre y está listo y respetan el precio que me dieron”

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Posted 2 years ago

“Great price. Saved breaky$50 over 2 nights”

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Posted 2 years ago

“Best value for an upscale suite by Hilton. No one else could match it or even come close. They've earned my repeat business.”

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Posted 2 years ago

“Best option for last moment bookings!!”

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Posted 2 years ago

“Excellent service and great prices.”

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Posted 2 years ago

“Schnelle Abwicklung, super hotel”

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Posted 2 years ago

“Fast and easy!”

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Posted 2 years ago

“Was easy to use and didn't require an intrusive signup. It helped us save money on a hotel room and only took a few minutes.”

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Posted 2 years ago

“We made our recent one week hotel reservation for Quebec City, through SuperTravel. The whole experience was efficient and saved us time and money. We were pleased with every aspect of service, price, delivery, and communication.”

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Posted 2 years ago

“I did a reservation for a Hotel in Guadalajara Mexico for for three nights, when I arrive at the hotel, they tell me that there is no reservation in my name and also the hotel was completely full, so I contacted Super Travel, by phone. They told me that they were going to help me and that they would solve my problem, looking for me another Hotel, so I waited a few hours in a restaurant. At the time they contact me, they tell me that they cannot contact the hotel and that at the moment they cannot get another hotel. So I told them that if I made a reservation through Expedia they could reimburse me, and in an email I sent them the receipt and they accepted, they commented that in 72 hours they would return the money from Expedia. Two days go by and I receive an email from the Super Travel company, saying: we cannot refund your money since you never arrived at the hotel without checking in. I contacted them again by phone and asked them why they were giving me false statements saying that I had never been to the check-in. So I contacted the Hotel directly and spoke to the person at the reception who had attended me when I wanted to check in. I talked to him and he told me that he was going to send me a letter saying that I was at the hotel and that when I checked my reservation, it did not exist. The Hotel also send the mail to the company Super Travel. To date I have not received my refund and I have sent eight emails and dialed five times by phone and the ineptitude of the staff does not know how to tell me what is happening! They just stole my money!”

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Posted 2 years ago

Hi Jesus, Thank you so much for reaching out. We are sincerely sorry to hear that you had trouble with your reservation. Some incidents might occur in the travel industry that we cannot control as a third-party booking site, but we have procedures in place to reduce that negative impact as much as possible. We strive to ensure every customer is satisfied with our business, and we apologize for any way in which we may have inconvenienced you. Our Urgent Care team is currently reaching out to the property on your behalf and request an exception to be made. They will follow up with you as soon as possible.

Posted 2 years ago

“Cheapest rates. Very good deal.”

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Posted 2 years ago

“Beware of SuperTravel it’s big group of scammers they stealing money of people around United States I booked 4 nights a hotel on this website for $553 and I bought cancellation assurance for $56 just after 16 hours I have home emergency I filled up refund form they declined then I called customer service they said we can’t do anything I emailed them they said we do not refund your money I asked for supervisor they said no,They stolen my money,It’s fake company beware beware beware of them.”

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Posted 2 years ago

Hi Kardo, Thank you so much for reaching out and we are so sorry to hear about your experience. Kindly be advised that the enhanced refund policy has a set of acceptable reason for cancellation requests, thus the reason provided may not have been listed as one of the valid reasons. Please note that we have initially received no information that you had a home emergency. In this case, may we ask to provide us more information via our support email at travelsupport@super.com? We will be more than happy to assist you further. Thank you and we look forward to hearing from you.

Posted 2 years ago

“Best place for family”

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Posted 2 years ago

Super.com is rated 4.5 based on 6,011 reviews