Super.com Reviews

Name: Super.com
Address: -, San Francisco, California
Rating: 4.45

4.5 Rating 6,078 Reviews

87 %

of reviewers recommend Super.com

Company Reviews

Metrics

4.5

Based on 6,078 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Snap travel me a fantastic deal that gave me savings no other service came close to matching. My reservation was ready at the hotel within 24hrs of booking. Further they gave me a courtesy a few days beforehand that not only reminded me of my booking but let me know what the weather was going to be like where we were going.”

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Posted 4 years ago

“Great prices, easy to manage bookings. Great company”

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Posted 4 years ago

“Does not repay double payment for double booking. Be very careful using this site.”

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Posted 4 years ago

We are sorry to hear about your experience. As we are unable to identify your Order ID through the information in this review, we kindly ask you to, please send an email to corporate@snaptravel.com with a summary of your case and Order ID. Thank you!

Posted 4 years ago

“Liked how we saved money and they were very timely when it came to sending us a confirmation and a reminder. I highly recommend and I’ll use Snaptravel again myself”

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Posted 4 years ago

“Snaptravel had the best rate for a really nice hotel. No issues checking in. Overall very happy with price and accommodation. Will use snaptravel for all future travel.”

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Posted 4 years ago

“Easy and fast”

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Posted 4 years ago

“So easy to use and great deal for our stay at AZ Grand Resort in AZ!!! I will definitely be using Snaptravel again!!”

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Posted 4 years ago

“Efficace et rapide pour proposer les meilleures offres 😊”

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Posted 4 years ago

“Første rejse med snaptravel. Aflyste den ene hotel fik pengene refunderet efter få dage og bestilte en anden hotel fra snaptravel igen. Bedste oplevelse”

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Posted 4 years ago

“Ho prenotato per la prima volta un hotel a Roma con Snaptravel e mi sono trovata molto bene. Prezzo vantaggioso.”

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Posted 4 years ago

“Buen servicio confiables buenos precios ♡♡♡”

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Posted 4 years ago

“Booked a hotel with Snap Travel and the hotel did not have a reservation for me. Tried to resolve it with them through online chat and they provided me a hotel confirmation number that was 5 years old and under another name. Contacted them again and they would not help me and Insisted they already provided me a number. Do not ever use this hotel app. It is fraudulent.”

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Posted 4 years ago

As we had replied in a different platform, we’re sorry that you have that perception about our service, and that you didn't feel supported in your most recent experience with our Support team. However, we want to let you know that it's common practice for hotels to process their 3rd party bookings closer to the check-in date, so they may not be able to share the number in their system yet. This is noted with your confirmation notice. In addition to the Order ID you got from Snaptravel that always starts with B_, so it is not a reference from 5 years ago as stated, you'll also be provided the hotel internal number.

Posted 4 years ago

“I love this new app. So easy to use and response is quick. Who doesn't love an app that saves you money.”

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Posted 4 years ago

“Snap travel provided me the best rates. They provided excellent communication through texts and email before and during my stay. I was able to cancel an earlier reservation with just a click! Highly recommend”

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Posted 4 years ago

“Nicana LLC, keeps me on the go. Im always looking for the best deals in the finest hotels when i have meetings.. e.t.c. SNAPTRAVEL.. has saved me $$$$. They have best deals around. Great customer service/ feedback. A1. I only use SNAP. If you TRAVEL You should as well. you'll thank me later. #snaptravel #1”

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Posted 4 years ago

“Tutto perfetto, ottimo sito è tutto reale”

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Posted 4 years ago

“What can I say.. I'm enjoying it..”

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Posted 4 years ago

“We contacted Snaptravel to make reservations in Vancouver, Washington. Instead they made reservations in Vancouver, British Columbia. They charged us for two rooms and would not refund our money. We contacted them and they admitted they made the mistake but would not give us back our money. DO NOT DO BUSINESS WITH THIS COMPANY!”

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Posted 4 years ago

We are sorry to hear about your experience but that doesn't sound right! As we are unable to identify your Order ID through the information in this review, we kindly ask you to, please send an email to corporate@snaptravel.com with a summary of your case and Order ID. Thank you!

Posted 4 years ago

“Super service”

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Posted 4 years ago

“This was the first time I ever used this site and I can honestly say that they provided phenomenal service. I matched prices with other sites offered the best price. Prior to my stay, they called and had my room upgraded with a late checkout.”

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Posted 4 years ago

Super.com is rated 4.5 based on 6,078 reviews