Super.com Reviews

Name: Super.com
Address: -, San Francisco, California
Rating: 4.45

4.5 Rating 6,078 Reviews

87 %

of reviewers recommend Super.com

Company Reviews

Metrics

4.5

Based on 6,078 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to use and connected me to a fantastic rate. Would use again.”

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Posted 4 years ago

“No reservation and no refund. Do not use this company!”

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Posted 4 years ago

Thanks for reaching out. We are truly sorry to hear about your negative experience. As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents would be happy to look into this further as soon as possible.

Posted 4 years ago

“This site grabbed me from the real hotel site I was trying to book. In my search engine was pet friendly necessity. Snaptravel booked a non-pet friendly room. Called the hotel and they said call Snaptravel. I someone in the Philippines. They could not help me. Eventually, after a wasted half hour, I called the hotel again. They were helpful and will rebook the room. I will never use this web site or Expedia again. Its a sham. No customer service. Waste of time and money.”

Helpful Report

Posted 4 years ago

Hi there, Thanks for reaching out and I am very sorry to hear about your less than satisfactory experience. We value our customers' opinions and would like to thank you for bringing this to our attention. Our team of professionals is dedicated to providing you and everyone else who visits SnapTravel with only the best there is to offer. We appreciate your comment and will consider your feedback for future endeavors. Regards, Corporate

Posted 4 years ago

“This company's incompetence is the lowest I've ever seen in booking and confirming hotel reservations. They take your money without providing a reservation number and the hotels have no record of booked rooms from this agency. There is no upper level management that can quickly resolve the issue of refunds and they continuously give the proverbial 'round around' instead of attempting to meet some level of customer satisfaction. If I do not recieve a full refund soon, I will contact a lawyer. And after all of the bad reviews I've seen, I'm thinking it could very well be a class action lawsuit.”

Helpful Report

Posted 4 years ago

Hi there, We are truly sorry to hear that you had trouble with your reservation. Upon checking in our system, our Urgent Care team is currently working on your case and will be in touch with you as soon as possible. We apologize for the inconvenience and appreciate your patience in the interim. Regards, Corporate

Posted 4 years ago

“I like the prices it helps out a lot. Thanks I love it. Great!”

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Posted 4 years ago

“With quite a bit of looking around, SnapTravel continuously gave me the best rates I could find. I was a little disappointed that they didn’t call on the day of my checking in to try and get a complimentary upgrade on my behalf, but they at least unsuccessfully tried after I asked them to, a few hours before I checked in. Still, the rate and the attempts were well appreciated.”

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Posted 4 years ago

“The service is very fast and reliable, will definitely use them again”

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Posted 4 years ago

“This was my first time using SnapTravel and everything worked out perfectly. I was hesitant at first but I saw other good reviews and decided to give it a try. I got a great deal on a hotel in Seattle booked through SnapTravel. When I called customer service to inquire about my hotel room reservation, I got a quick response and resolved my issues promptly. This is a great service and I recommend it to anyone looking to travel and save money!”

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Posted 4 years ago

“It was a really good hotel for a good price”

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Posted 4 years ago

“We needed to make a change to our initial reservation. We called three times. Each time they said they would escalate our request and get back to is within a specific tme frame and each time they failed to do so for what was a very simple request. In the end, they never switched the dates or gave any sort of refund because of language in the fine print that they could have told us immediately on the first call, but failed to do so, wasting a bunch of our precious vacation time as we tried to get a clear response from them. Their customer service is a joke. DO NOT USE THIS COMPANY'S "SERVICE." If anything goes wrong they will give you the run around while taking your money.”

Helpful Report

Posted 4 years ago

Hi Melissa, We are sorry that you didn't feel supported in your most recent experience with our Support team. As we are unable to identify your Order ID through the information in this review, we kindly ask you to, please send an email to corporate@snaptravel.com with a summary of your case and Order ID. Thank you!

Posted 4 years ago

“Very smooth booking process. Rate is the best I can find.”

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Posted 4 years ago

“I hope for the clients safety that they can find another app. I was calling The costumer service for 4 days a nobody care about that. I mede a reservation trough SnapTravel for a bed with the kitchen in Sanibel and For a mistake in their app i get a room only without a kitchen. And nobody help me , or call the hotel , they lie to my and told me that rhey gonna fixed calling the hotel and when i call the hotel again they never received a call form SnapTravel and they couldn’t change my room. So find another app, Hotel is super good . Expedia . If no these people don’t care about you , your family or your time. I am sorry but the hotel WaterSide Inn Sanibel Fl can tell you that too. They worst for me now”

Helpful Report

Posted 4 years ago

Hi Liz, We are sorry that you didn't feel supported in your most recent experience with our Support team. As we are unable to identify your Order ID through the information in this review, we kindly ask you to, please send an email to corporate@snaptravel.com with a summary of your case and Order ID. Thank you!

Posted 4 years ago

“We get a nice hotel room on the right place to the right price.”

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Posted 4 years ago

“Snap travel did an awesome job with my bookings services, I didn't have to do anything but pay lol they also made sure check in was a breeze and even sent me weather forecast where I'll be staying!”

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Posted 4 years ago

“Snaptravel saved me over $25 for the night on my hotel. It was very easy to search and easy to book when I found the hotel I wanted. Check in was simple and hassle free. I've used snaptravel before and will certainly use them again.”

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Posted 4 years ago

“Berry good”

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Posted 4 years ago

“Snap was able to book a room at a sold out Disney Resort. Our reservation wasn’t acknowledged until the day before our arrival which was stressful… but totally worth the wait. We were put in a Lake view room near the trails, pool and boat transportation. Perfection!”

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Posted 4 years ago

“Snaptravel is so good and it is much cheaper. And you have to pay automatically but it’s still so cheap and good.”

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Posted 4 years ago

“Snaptravel was amazing in ease of maneuvering through it and such a great deal!!! My whole family used it to book their vacation. I recommend and will definitely use it in the future!!”

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Posted 4 years ago

“Great Company!”

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Posted 4 years ago

Super.com is rated 4.5 based on 6,078 reviews