Super.com Reviews

Name: Super.com
Address: -, San Francisco, California
Rating: 4.45

4.5 Rating 6,078 Reviews

87 %

of reviewers recommend Super.com

Company Reviews

Metrics

4.5

Based on 6,078 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My flight was cancelled due to covid and I was also given false flight information. All unrefunded.”

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Posted 4 years ago

We are truly sorry to hear that you had trouble with your reservation. As this review is about flights, please connect with our flight team at BookingVault by sending an email to info@bookingvault.com. They are best equipped to can help answer your question about your flight reservation.

Posted 4 years ago

“Great deals All the time lu ky”

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Posted 4 years ago

“I got into the hotel to know that there is no pool, no breakfast and it smelled cigarettes in the room. Please don’t ever use snap travel”

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Posted 4 years ago

We're sorry to hear that the accommodation did not meet your expectations. Because we're a booking service, the quality of the hotel property is hard for us to control. In cases like this, we have found that it's most effective to take concerns directly to hotel management. We reiterate our apologies for any inconvenience and look forward to having the chance to serve you in the future.

Posted 4 years ago

“Very well organized!”

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Posted 4 years ago

“Great resort and a great rate.”

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Posted 4 years ago

“I booked a trip through snaptravel over a month before my trip. 2 days prior to my departure, I received an email from snaptravel saying I can't stay at the hotel I booked because it was closed due to covid. The first issue is them waiting so long to notify me of this issue. Only giving me two days doesn't seem fair. The second issue is, that they lied. I went to the hotels website and booked a room through them after receiving the message from Snapchat travel. Clearly they weren't closed. I would use a more reputable site, such as Expedia or TripAdvisor. Snaptravel is a scam in my view. Use a different service.”

Helpful Report

Posted 4 years ago

We are truly sorry to hear how you feel about our service. Some incidents might occur in the travel industry, that as a third-party we cannot control, but indeed, you have procedures in place to reduce that negative impact as much as possible. As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents would be happy to look into this further as soon as possible and confirm with our travel partner why it was reported the accommodation was closed. Thank you.

Posted 4 years ago

“I booked a hotel with them. Got to the hotel, checked in. Checked several days later and I was charged once by snap travel and once by the hotel. I contacted snaptravel. They stated there was nothing they would do and I needed to contact the hotel. I contacted the hotel and after much time spent, we found the reservation and found the issue. When the reservation was made by snaptravel, they did not attach their payment. Thus I was charged again. Poor customer service. Good luck if anything goes wrong.”

Helpful Report

Posted 4 years ago

Hi there, We are truly sorry to hear about your most recent experience with our Support team. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow. As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case and contact you directly. Thank you.

Posted 4 years ago

“Beauties absolute beauties”

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Posted 4 years ago

“El precio que te brindan es el precio que pagas, no hay recargos sorpresas.”

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Posted 4 years ago

“I paid extra for a room for free cancellation. I do this because my husband has leukemia and I never know if he’ll be able to travel. This company says I can’t get it refunded. Fraudulent ads. I’ll never use them again. Their phones aren’t working so I can’t even communicate except by text and I think it’s a machine I’m texting with. 😡😡😡”

Helpful Report

Posted 4 years ago

Hi there, We are truly sorry to hear how you feel about our service. As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents would be happy to look into this further as soon as possible. We reiterate our apologies for any inconvenience and look forward to having the chance to serve you in the future.

Posted 4 years ago

“Quite possibly the worst travel company I have ever booked with. Cannot get in touch with them. Will not refund even when the booking was affected by covid-19. NEVER use this company”

Helpful Report

Posted 4 years ago

Hi Sophie, We are truly sorry to hear how you feel about our service. As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents would be happy to look into this further as soon as possible. We reiterate our apologies for any inconvenience and look forward to having the chance to serve you in the future.

Posted 4 years ago

“I booked and paid for the motel in advance with Buena Park Inn. When I went to check in I was advised that they don't allow pets. So, they cancelled my reservations and advised me to contact Snap Travel. The only reason I booked that motel is because it showed that pets were allowed per Snap Travel site. When I was looking for motels through Snap Travel I even put the filter on that says, "pets allowed". So when I clicked on this motel I made sure it said pets allowed. That was the only reason I clicked, "book now"”

Helpful Report

Posted 4 years ago

Thank you for the review, Sheryl! We are truly sorry to hear that you had trouble with your reservation. As we cannot identify your booking through this review, to check the pet policy, we ask that you type "agent" in your original chat thread, one of our live agents would be happy to look into this further as soon as possible. We reiterate our apologies for any inconvenience and look forward to having the chance to serve you in the future.

Posted 4 years ago

“I made a reservation for a hotel 9/1 to 9/4. The confirmation snaptravel sent me stated 8/1 to 8/4. I call, chatted but had the same message repeated "Sorry, there is nothing we can do" and the customer service representative refused to provide me the phone number to corporate or pass me to a supervisor. I reached out the snaptravel through social media and have not received a response. Reached out to the BBB and they took my complaint but snatravel has not responded. They have excellent prices for hotels but it appears to be more of a hook than the real thing. The money was taken out of my account already , snaptravel refused to change the dates, call the hotel or help me despite me reaching out to them and paying the VIP fee. Sadly, they would have had a good customer but after being basically told to "get lost" and being ignored, I can only say, be careful... Reserve at your own peril.”

Helpful Report

Posted 4 years ago

We are truly sorry to hear about your most recent experience with our Support team. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow. As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case and contact you directly. Thank you.

Posted 4 years ago

“Great hotel in a great location and had a great view of the city!”

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Posted 4 years ago

“Realmente los precios de Snaptravel son muy buenos comparados con otras plataformas. Solicitando por mensaje o e mail el Codigo de descuento el precio resulta muy favorable SEGUIRE UTILIZANDO ESTA APP PARA FUTURAS RESERVAS. HAGA LA PRUEBA Y LO CONFIRMARA.”

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Posted 4 years ago

“Excelente página, muy fácil y ágil todo el proceso. Tienen los mejores precios y el hotel lo mejor de todo!”

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Posted 4 years ago

“Got great price for awesome hotel through snaptravel”

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Posted 4 years ago

“Super easy and no issues at all. We planned a group trip of six couples to enjoy the central coast and using SnapTravel we secured a super hotel deal. It was very easy and our rooms were available when we arrived. SnapTravel provided a couple of fun reminder texts just before we headed out including weather conditions to help with packing. Will use again for sure.”

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Posted 4 years ago

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Posted 4 years ago

“Saved me a lot of money. I emailed the hotel a week before I went to make sure the reservation went through cause I saw some bad reviews about that and they emailed me back within minutes that it did. Five stars.”

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Posted 4 years ago

Super.com is rated 4.5 based on 6,078 reviews