Super.com Reviews

Name: Super.com
Address: -, San Francisco, California
Rating: 4.45

4.5 Rating 6,078 Reviews

87 %

of reviewers recommend Super.com

Company Reviews

Metrics

4.5

Based on 6,078 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything was clear and straightforward the entire booking process and once we arrived at our hotel! It was legit and professional.”

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Posted 4 years ago

“Everything was smooth when checking in and out. My rates was great 👍”

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Posted 4 years ago

“Driving from Kentucky to Cocoa beach proved challenging with wrecks closing intestates this trip so we decided to stop & get a room. Snap travel had the best prices by far on rooms so I choose them. Fast easy reservation texted to my phone almost instantly! Very happy with their CS, highly recommend!”

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Posted 4 years ago

“So happy with my booking, great hotel and communication”

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Posted 4 years ago

“Muy buen servicio , confiable y respetaron los precios”

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Posted 4 years ago

“Snaptravel is the best ever, best pric, best everything thank u for love u”

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Posted 4 years ago

“The best value for a decent hotel in the middle of a very busy and otherwise super expensive city.”

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Posted 4 years ago

“Was able to book affordably. I only wish the app was a little more simplified.”

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Posted 4 years ago

“Really easy to use! Have had no issues with them so far...I called the hotel i reserved AND paid for just to make sure all was in order & im happy to say yes its all good! Prices are way cheaper that most sites! Thx Snaptravel”

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Posted 4 years ago

“Everything was seamless and profesional!”

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Posted 4 years ago

“cancellation / refund policy for Covid is appalling do not use this company, just a scam to take your money”

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Posted 4 years ago

Hi Debbie, We are truly sorry to hear how you feel about our service. As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents would be happy to look into this further as soon as possible. We reiterate our apologies for any inconvenience and look forward to having the chance to serve you in the future.

Posted 4 years ago

“From booking to arriving at our hotel was a good experience”

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Posted 4 years ago

“Great price compared to all other web prices.”

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Posted 4 years ago

“I was scamed TODAY by Snaptravel I booked hotel in Cape Town, South Africa, paid them fully and received confirmation together with sms reminders with directions. To my surprise when I arrived at the Hotel no such booking was done, the reference which they gave me was non existence. What a nightmare. I WANT MY MONEY BACK”

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Posted 4 years ago

We are truly sorry to hear how you feel about our service. We can assure you that we are a legitimate company. We've been featured in the New York Times, SmarterTravel, Conde Nast Traveler and dozens of other press outlets. We source our hotel rooms from different partners including Expedia, Booking and Hotels.com to get you the best rates, and what makes us special is our access to exclusive deals which are only available through direct messaging. This is just to explain that we definitely not trying to mislead anyone and we are truly sorry that it has caused you this inconvenience. It is just that, unfortunately, incidents that might occur in the travel industry, that as a third-party we cannot control. As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents would be happy to look into this further as soon as possible. We reiterate our apologies for any inconvenience and look forward to having the chance to serve you in the future.

Posted 4 years ago

“The deals they offer are truly incredible, with full transparency on the room rates and any amount that may be due by the hotel (like an unavoidable, non-negotiable resort fee) upon check in. It was so easy. Seamless check-in, great communication, no unpleasant surprises.”

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Posted 4 years ago

“Got the best price and will use again”

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Posted 4 years ago

“Conclusion first then we go to details, my advice, if you deal with snaptravel.com (or Reservation Stays, you need to be ready for any surprises which my go to as far as loosing your money. Unfortunately, these people are: 1. Not honest as they do not inform you all the details and conditions of the booking they process. 2. Just a website in the nowhere on the internet, if you're making reservation internationally like me, you don't have a real access to them in case of any dispute. (By the way this was the description of the hotel officials). 3. They are actually just intermediates for other travel agencies with which they are not even able to defend your case in case of any problems happen. In other words, they just collect your money and catch their commission out of it, then you are on your own. That's why you'll find the "none refundable" condition on their offers and prices. Details: I made a reservation with snaptravel "by telephone" not using the online facility, where their telephone agent didn't say a word about any special condition related to my reservation. Of course the reservation was "none refundable" as you may expect. Once the reservation was done, I received confirmation emails which didn't include any special condition related to my booking. However, arriving to the hotel, I didn't find anything about my reservation at all, the hotel knew nothing even about my name. Calling them (long expensive international calls), I understood that there is a third-party involved with whom they claimed they had been trying to contact and get involved. It seems that this 3rd-party maybe was not cooperative enough with them. After hours of calls and waiting they claimed that, in my case, there was a condition that does not apply. To defend themselves, they claimed the said condition was mentioned in an online copy of my confirmation (may I remind you that telephone agent said nothing about any condition and even the confirmation email I already had included no special condition, then who may need any further online copies after receiving email?! Besides, they could have add any new 2-line conditions on their online copy whenever they wanted the matter that was impossible in case of my email copy). Anyway, the conclusion; cooperation disappeared from telephone calls, no one would do anything to solve the situation. I had to pay almost 110% more as settlement to process my reservation, otherwise I would've lost my money which I paid to them (imagine none refundable payment with a virtual company in the nowhere! Even the hotel claimed they know nothing about such an entity). Again, if you deal with Snaptravel (Reservation Stays) you need to be ready for any surprises. You're on your own.”

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Posted 4 years ago

Hi Tharwat, We appreciate you taking the time to provide us with your feedback, as this is how we learn and grow. We can assure you that we are a legitimate company. We've been featured in the New York Times, SmarterTravel, Conde Nast Traveler, and dozens of other press outlets. Our hotel rooms are sourced from different partners to get you the best rates, and what makes us special is our access to exclusive deals which are only available through direct messaging. This also means that you have access to different cancellation policies, including fully refundable options. For these reservations, however, we can see that they were made for a few days before arrival, so they were available from the accommodation at Non-refundable rate. Some incidents might occur in the travel industry, that as a third-party we cannot control, but indeed, you have procedures in place to reduce that negative impact as much as possible. Your experiences mean a lot to us and our Support team, regardless of their geographic location, strive to offer speedy and efficient support 24/7. Our Urgent Care team is currently working on your case alongside the travel partner for these bookings, and will be in touch with you shortly. We reiterate our apologies for any inconvenience and look forward to having the chance to serve you in the future.

Posted 4 years ago

“The prices are out of this world. My check in was smooth and I saved money booking through snaptravel. I recommend them to everyone.”

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Posted 4 years ago

“The price was excellent”

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Posted 4 years ago

“I hate the internet, but this feature on Facebook messenger was the easiest and most convenient I have ever came upon. Price was greatest and cancellation was. Simple . Loved this experience.”

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Posted 4 years ago

Super.com is rated 4.5 based on 6,078 reviews