Super.com Reviews

Name: Super.com
Address: -, San Francisco, California
Rating: 4.45

4.5 Rating 6,078 Reviews

87 %

of reviewers recommend Super.com

Company Reviews

Metrics

4.5

Based on 6,078 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Using snap travel was great because I was able to book a hotel when my travel plans didn’t go as planned. Using snap travel made me feel confident and they were very reliable”

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Posted 4 years ago

“I was told I would be receiving a credit refund which I am still unable to use although shows in my account. You customer service is a shambles and unhelpful. Snap travel just want to take the money and not refund despite advertising 100% money back guarantee!!! I would stay away from this company rather pay the few extra GBP for a booking so that I feel reassured.”

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Posted 4 years ago

Hi Sam, We are truly sorry to hear about your most recent experience with our Support team. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow. As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case and contact you directly. Thank you.

Posted 4 years ago

“Based on some of the reviews I was a little apprehensive about using this travel site. However I went ahead and I'm glad I did. I received a great rate and the communication via text was very good.”

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Posted 4 years ago

“Horrible Experience - never use them again to ruin my holidays I think you need to know this. I am one of your Loyal customers for over 2 years. Although I had some minor problem with your booking before, I did not complain and stayed Loyal to your company. Every week I book a 2-3 nights hotel in Ontario Canada. However last week I rented a 1 day (see below confirmation number B_392**** and prepaid the booking as usual. In Toronto and in the vicinity most of the hotels were booked as this is summertime and the weather was good. We went to the hotel about 7:30 pm after a long journey and were hoping to enjoy the stay and go out for dinner in nearby restaurants. We went to the hotel booking agent she mentioned that she did not see my booking coming thru - usually for other 3rd parties booking services, it's there in their system. She also mentioned that they don’t allow booking for 1 night as their booking is 2 nights minimum. She also mentioned that they had 4 incidents like mine in their hotel so far with your company Snaptravel – where the customer paid for their service with booking confirmation however no booking was made where the customer left with a hellish experience with nowhere to stay. We had the same fate. I called the help number at your company; they try to resolve the issue stage by stage and it took 1 hr 45 min approx. with no resolution. I kind of felt that their hands are tied to the instruction they follow at call center - you gave me false hope to resolve and waste my time and later you would advise nothing can be done – sorry, exactly same happened in next couple of hours….I wanted to have our dinner at least, while you resolve as they are going to be closed? However, your call centre instructed me to stay in the hotel lobby. Ultimately, they said they can't help me however they could initiate a process of cancellation – I can get my money back in 5 days. – I didn’t need the money back but a hotel room to stay for the night as per my contract with confirmed booking number B_392****. A possible resolution to me was: 1) Your company pay for 2 days as the hotel was asking so that we could stay (as there were no hotels nearby with rooms) 2) Find me a hotel with a similar reservation nearby None of this happened we are left out in dark and on the street with no hotel, shower, bed, food …just like “ we were looking Home Away from home, we paid money upfront, we got booking confirmation – we got scammed “ Homeless away from home with street footpath address. Horrible Beloved past loyal customer of Snaptravel”

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Posted 4 years ago

Hi Kal, We are sorry that you didn't feel supported in your most recent experience with our Support team. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow. We are truly sorry to hear about your most recent experience with our Support team. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow. As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case and contact you directly. Thank you.

Posted 4 years ago

“This service made my hotel stay very convenient.”

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Posted 4 years ago

“Using this company was THE WORST hotel booking experience I have ever had. The hotel I tried to stay at had a power outage, but because all transactions go through snap travel, they couldn’t do anything about it. Snap travel kept calling me at 3/4am in the morning when I requested calls back to dispute the charge. When I would try to call back, the number was out of service. The last message I receeived from them was denying my claim because they lied and said they spoke with a hotel rep who denied the power outage. I had to dispute the charge ultimately through my bank. When I finally found their correct customer service number, and asked to speak with a supervisor to complain about the experience, the representative said the supervisor has too many calls to handle me refused to transfer me. I would give this place zero stars if I could, not even a one.”

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Posted 4 years ago

Thank you for the review! We are truly sorry to hear about your most recent experience with our Support team. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow. As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case and contact you directly. Thank you.

Posted 4 years ago

“Snap travel is great easy to use great prices and excellent customer service.”

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Posted 4 years ago

“Great and easy to use service. Why use any other when they always get Snap always have the best and lowest prices”

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Posted 4 years ago

“Snaptravel is a fraud, they took my money and I was waiting covid 19 cancellation parameters and they refuse to refund me they are playing a game of monkey in the middle with the hotel and stole my money and won't refund me travelers beware! It's a scam”

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Posted 4 years ago

Hi Ian, We’re sorry that you have that perception about our service. As we had informed in a different review platform, in this instance, we see that you've initiated the chargeback process, which means that you've disputed this claim with your bank or payment provider, and we no longer can take any action on this matter. From now on, any resolution must continue through your financial institution. Regards

Posted 4 years ago

“Took the money from my account but did not pay the hotel.”

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Posted 4 years ago

Hi there, As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents would be happy to look into this further as soon as possible. Thank you!

Posted 4 years ago

“It says « click here to cancel reservation », then you click, then it doesn’t let you cancel, it might work by calling ? Dunno, thing is I postponed the cancelation since it was so complicated Even today, I don’t hope to get reimbursed anymore but I’d like to cancel my reservation. Still I can’t find a way to do it 🥲”

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Posted 4 years ago

Hi Arnaudk As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents would be happy to look into this further as soon as possible. Thank you.

Posted 4 years ago

“I consider the price I pay for a room the most important consideration when I decide to use a service. Snaptravel offered the lowest price by about 29 dollars and so I decided to try this booking service. I was pleasantly surprised to receive good followup by text and I will consider using Snaptravel in the future.”

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Posted 4 years ago

“LOVE how easy it is to book and room and the prices. The best I’ve found!”

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Posted 4 years ago

“I stayed in PR a couple of nights at the Verdanza Hotel. I hate doing layovers so I decided to spend some nights in PR to see how their recovery is coming. I booked this hotel because of the location, the affordable prices, and it was recently renovated. Snaptravel made this possible. I was able to get a room with a beautiful view of the Airport snd surrounding areas.”

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Posted 4 years ago

“انصح الجميع بلحجز معهم فهم ثقة وارخص الاسعار”

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Posted 4 years ago

“The prices were great.. Chech-in super easy . Check-out just as quick., thank you.. Your professionalism was appreciated ..”

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Posted 4 years ago

“Love the discounts and the ease in booking!”

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Posted 4 years ago

“This was the best price among many different websites. Quick and easy booking!”

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Posted 4 years ago

“Very cheap prices for hotels, would recommend”

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Posted 4 years ago

“Everything was good”

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Posted 4 years ago

Thank you for your review!

Posted 4 years ago

Super.com is rated 4.5 based on 6,078 reviews