Name: Super.com
Address: -, San Francisco, California
Rating: 4.45

“Snaptravel ,,give it a try ,you will not be disappointed.. Fantastic rates on hotel rooms! Their rates are always lower than anyone else.. ..”

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Posted 4 years ago

“Thank you! Всё хорошо, советую!”

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Posted 4 years ago

“Been booking through snaptravel and never experience a problem. I will continue using their services.”

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Posted 4 years ago

“100% scam! Criminals! snaptravel.com steals your money 👎👎👎”

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Posted 4 years ago

Hi Hans We are truly sorry to hear how you feel about our service. As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents would be happy to look into this further as soon as possible. We reiterate our apologies for any inconvenience and look forward to having the chance to serve you in the future.

Posted 4 years ago

“Great proceed!! Fast Service!!”

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Posted 4 years ago

“The price I paid was amazing the hotel was absolutely fantastic.”

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Posted 4 years ago

“Great first experience! Prices were great and booking was quick and easy! I'll definitely use their service again! Thanks!”

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Posted 4 years ago

“Все очень классно!”

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Posted 4 years ago

“It's a scam. Don't use this service. It seems like a good idea because it's a little bit cheaper but it's not worth it. If you have to cancel, you'll likely never get your money back, even if the hotel agrees to a free cancellation and a full refund. Here's how cancellation works: you pay Snaptravel, Snaptravel pays the hotel, you cancel and the hotel reimburses Snaptravel, you ask Snaptravel to reimburse you, they say: "Sorry, we aren't able to do that. Is there anything else we can help you with?" So they keep your money while providing zero goods or services. That's theft. Also, they are going out of business, so they have even less incentive to give any semblance of customer service.”

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Posted 4 years ago

We are truly sorry to hear about your most recent experience with our Support team. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow. As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case and contact you directly. Thank you.

Posted 4 years ago

“Process was quick and easy and definitely the BEST price out of all the options, and I did a lot of research”

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Posted 4 years ago

“A total bait and switch! Do not trust this company. I paid for a Doubletree hotel as advertised by Snaptravel and the hotel was no longer a Doubletree when I checked in very late and was left with no alternatives. The hotel changed into a no name hotel unbeknownst to me. This was not advertised by snaptravel when I booked the property the same day. The bed was by far the most uncomfortable I have ever slept in and clearly the standards of the hotel were not the same as a Doubletree. I was also unable to use my points on this trip as anticipated. Snaptravel refused to work with me and acknowledge this discrepancy or take any responsibility for it. Their online chat was full of canned phrasing and Danilo and Shelley, with whom I chatted for over 30 minutes, did not resolve the issue whatsoever. Now I am about to take it the issue up with my credit card. I will never book with Snaptravel again.”

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Posted 4 years ago

We are truly sorry to hear about your most recent experience with our Support team. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow. As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case and contact you directly. Thank you.

Posted 4 years ago

“I used snap travel to book a room in Memphis a few months before my travel. I paid ahead of time and when I arrived at hotel there were no problems Beautiful Hotel.”

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Posted 4 years ago

“It was an easy transaction to book the room type in the hotel we wanted. The prices were great”

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Posted 4 years ago

“They double charged me and will not refund my money.”

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Posted 4 years ago

Hi Jacob We are truly sorry to hear about your experience. As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents would be happy to look into this further as soon as possible. We reiterate our apologies for any inconvenience and look forward to having the chance to serve you in the future.

Posted 4 years ago

“Best price it's legit....”

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Posted 4 years ago

“Horrible experience. I will never fly by them again. Don't do that please.”

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Posted 4 years ago

We are truly sorry to hear that you had trouble with your reservation. As this review is about flights, please connect with our flight team at BookingVault by sending an email to info@bookingvault.com. You can also call them on call 1-833-600-5830. They are best equipped to can help answer your question about your flight reservation.

Posted 4 years ago

“Somehow I booked two motels for the same night. It was supposed to be one for a Thursday night and one for a Friday night in two different cities while I'm traveling. Both got booked for the Friday night instead. I called and said I needed one of those moved to Thursday night. Don't want a refund, just need to move the date. They said I couldn't have a refund. I don't want a refund, I just need the reservation moved from a Friday night to Thursday night. NO they said. I asked to speak to a supervisor and the agent said no you cannot. Anything else I can do for you, I said yes, move my date. She said no it was non-refundable. I don't want a refund, just move the date. She hung up.”

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Posted 4 years ago

We are truly sorry to hear about your most recent experience with our Support team. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow. As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case and contact you directly. Thank you.

Posted 4 years ago

“The site is 100% legit. For anyone questioning if the deals work, they 100% do. When I sourced for my vacation this was the lowest of any site. Everything worked out so it’s safe to say Snaptravel is the best current deal site.”

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Posted 4 years ago

“Snap travel ALWAYS give me the best deals and very competitive with there prices . Even after booking Snaptravel offered $30 in credits to extend my stay . Customer service is top tier . Highly recommended 10/10”

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Posted 4 years ago

“I booked my hotel Baymont by Wyndham through them for Lake George. It was easy booking through them and got good discounts. Lake George is popular this time of year and it was the best rate we got for normal motels. The regular Wyndams were very costly. Baymont is a cheaper version.”

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Posted 4 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Super.com Reviews