Super.com Reviews

Name: Super.com
Address: -, San Francisco, California
Rating: 4.45

4.5 Rating 6,078 Reviews

87 %

of reviewers recommend Super.com

Company Reviews

Metrics

4.5

Based on 6,078 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Snaptravel is like Gallery Furniture Houston Texas they really will save you money”

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Posted 4 years ago

“So far they are by far the best priced for same rooms. Found them on kayak and they Always are the cheapest. You will be asked to get a text link and then go to the special deal. Do it.”

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Posted 4 years ago

“Their prices are always the best and they give me credits for booking that I can apply to future stays. Complete win-win.”

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Posted 4 years ago

“Great website”

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Posted 4 years ago

“Easy to book, prompt and reliable”

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Posted 4 years ago

“Los mejores hoteles con el mejor precio. 💯% recomendado”

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Posted 4 years ago

“Snaptravel gave me an excellent hotel rate. It was awesome because I actually tried to go through the hotel website and they would not match Snaptravel’s rate due to a third party that was not in their list. I was also told that the room may not be available. When I reached the hotel, the room was truly available. So, Snaptravel thank you very much for offering a low price.”

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Posted 4 years ago

“Naar Max geweest, hotel in Haarlem. Alles goed gegaan. Fijne up-dates ontvangen”

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Posted 4 years ago

“Best price among all the travel sites. Service was also excellent! This is my new go to site.”

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Posted 4 years ago

“Me ofrecieron el mejor precio del mercado y me facilitaron el cambio de fechas.”

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Posted 4 years ago

“Easy best rates”

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Posted 4 years ago

“Everything was streamlined and it made the process so easy!”

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Posted 4 years ago

“I had a booking with Snaptravel that I paid in full on 12 May 21, however, I found out that Expedia cancelled my booking on 26 May 21. Now I'm stuck in a foreign country with no place to go and I'm out a lot of money.”

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Posted 4 years ago

Hi Mike, As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents would be happy to look into this further as soon as possible. We reiterate our apologies for any inconvenience and look forward to having the chance to serve you in the future.

Posted 4 years ago

“DO NOT USE THIS SERVICE!!! Terrible service. I sprained my ankle severely enough to need to change my flight to return home early. After several days of communications where they said they would provide me with flight options, they never provided these flight alternatives. I have since not been able to get in contact with them at all. They didn't respond to written inquiry and have an awkward and useless phone system that doesn't effectively put you on hold and randomly hangs up. Still can't fix the problem and I'm stuck abroad with a bum ankle”

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Posted 4 years ago

We are truly sorry to hear that you had trouble with your reservation. As this review is about flights, please connect with our flight team at BookingVault by sending an email to info@bookingvault.com. You can also call them on call 1-833-600-5830. They are best equipped to can help answer your question about your flight reservation.

Posted 4 years ago

“I absolutely love this site I always find what I’m looking for cheaper here . Definitely look at Snaptravel and compare”

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Posted 4 years ago

“If I could give zero stars, I would. We booked a hotel room and the hotel was extremely rude while we checked in over the phone. Snaptravel refused to help and move us to a different hotel in the area. They claimed a supervisor could not call us back for 3 hours which would have been 10pm and past when we needed to be in a hotel. Absolutely terrible customer service.”

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Posted 4 years ago

Hi Jocelyn, We are truly sorry to hear about your most recent experience with our Support team. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow. As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case and contact you directly. Thank you.

Posted 4 years ago

“Cheapest price for my hotel booking. Even much cheaper than the hotel website. Very quick offer text and immediate confirmation booking email. Very happy to deal with.”

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Posted 4 years ago

“The price affordable customer service is great if u need to cancel it’s quickly with no problem as for my first hotel stand was great actually 2nd time I went to same hotel but different city”

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Posted 4 years ago

“I booked a reservation with Snaptravel 4 weeks in advance for my wife when she tried checking into the hotel they said the confirmation was not showing and would not check her In..I called Snaptravel many times in advance to make sure everything was confirmed they kept telling me every is booked and sent me the confirmation number…my wife ended up not being able to check in after flying 19 hours and we had to book a hotel at a different location that ended up costing us 4x the price….BE careful booking with this company they don’t know much and the staff is not good at helping anyone…now they did nothing to make up for this mistake and keep blaming a partner company for canceling my booking Very dissatisfied”

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Posted 4 years ago

Hi there, We are truly sorry to hear about your most recent experience with our Support team. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow. As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case and contact you directly. Thank you.

Posted 4 years ago

“Terrible customer service. Customer service”

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Posted 4 years ago

Hi Val, We are truly sorry to hear about your most recent experience with our Support team. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow. As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case and contact you directly. Thank you.

Posted 4 years ago

Super.com is rated 4.5 based on 6,078 reviews