Super.com Reviews

Name: Super.com
Address: -, San Francisco, California
Rating: 4.45

4.5 Rating 6,078 Reviews

87 %

of reviewers recommend Super.com

Company Reviews

Metrics

4.5

Based on 6,078 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The best deals and have never had a prob at check in! Completely legit travel service!”

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Posted 4 years ago

“Good prices and nice hotels”

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Posted 4 years ago

“Finding the best deals.”

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Posted 4 years ago

“Encontrarás los mejores precios y la mejor atención al cliente.”

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Posted 4 years ago

“Easy to book for great cheap price deals”

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Posted 4 years ago

“Very easy, quick and simple to navigate. I plan on using Snaptravel again in the future. Thank you for making this easy, cost-effective option possible. The texting updates were appreciated.”

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Posted 4 years ago

“I got the beat price on my hotel stay through Snaptravel. I also appreciated how they texted me with reminders and updates.”

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Posted 4 years ago

“Straight forward booking; no issues at all. Everything went stress free.”

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Posted 4 years ago

“The price and customer service”

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Posted 4 years ago

“It rad good”

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Posted 4 years ago

“Dealing with Snap travel is a nightmare. They are telling me they have refunded me and yet they will not provide me with a transaction ID or evidence of the refund. They have said the case is closed and thats the end of it. I cannot believe as buisness like this can debit your card instantly on a fully refundable booking and then refuse to refund. They did attempt to refund via Paypal and within 9 minutes of me attempting to accept the refund i received an email from Paypal saying that Snap Travel had cancelled the refund transaction. In addition to this they acknowledge the transaction was cancelled and then proceeded to say they had refunded back to the card that i made the purchase on which is not at all possible because immediatly after i made the booking with Snaptravel my card was reported lost/stolen and i no longer have that card. They are still not providing me with evidence of the refund they are saying was made. STAY away from them!”

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Posted 4 years ago

Thank you for the review, Catherine! We are truly sorry to hear about your most recent experience with our Support team. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow. As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case and contact you directly. Thank you.

Posted 4 years ago

“I have to be honest here. At first, when I read some of the comments I was really worried after booking my stay. Some say their reservations got canceled and had to find somewhere else at the last minute. This was NOT the case here. I booked my stay 6 months out in advance. I called and checked on the reservation about 2 months out and everything was good. The lady even said that they even try to upgrade your room the day before you arrive. We already had a balcony King bed, so if anything, I was just fine with what I booked. Showed up to the hotel as scheduled for reservation and everything went smoothly. Snaptravel was the cheapest for this particular expensive resort hotel. And let me tell you, when you are going to Key West you want to save as much as possible to spend out on Duval street. I will definitely be using Snaptravel again in the future and will write another review as well. Oh also, they even sent me a text the day before letting me know I was all set, what the weather was where I was going confirmation number and even a link for directions. Well done!”

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Posted 4 years ago

“Terrible customer service. My daughter got Covid 2 days before our trip to Las Vegas on 9/24-9/26. I spent 6 hours or more on the phone and chat with Snap travel, then another 2 with the Delano Hotel. Snap travel kept telling me they needed documentation from the Hotel authoring the cancellation and refund. The Delano Hotel kept telling me that they needed Snap Travel to email their wholesale department in order for them to respond. The Delano Hotel said they would absolutely cancel and refund due to the Covid situation with my daughter. After 5 hours of trying with 15-20 agents, JC finally said he would email the Wholesale department to request the cancellation without a fee. My booking # is B_4182876. This has been the worst experience I have ever had with any business ever...... Please escalate this complaint to someone other than the next agent. Truly, Ed Cowley”

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Posted 4 years ago

Hi Ed, We are sorry that you didn't feel supported in your most recent experience with our Support team. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow. It is noted that you were fully refunded on 2021/09/27. We reiterate our apologies for any inconvenience and look forward to having the chance to serve you in the future. Wishing your daughter a speedy recovery.

Posted 4 years ago

“It was so easy. I have used Snaptravel several times and it has been so convenient and hassle free!!! No proper check in. In fact, many times check in is faster than if I booked directly with the hotel.”

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Posted 4 years ago

“Avoid at all costs. Worst booking site I’ve ever had the misfortune to land on. Booked a room. Arrived at the hotel, no reservation! Contacted snaptravel who took over 6 hours to resolve nothing. I was lied to twice that my booking was ready and when I checked with the hotel it wasn’t resolved. After the 6 hours snaptravel sent me a message saying they are in a different time zone so can’t help any more! I had to book a different hotel at 10pm! No sign of a refund. I’ve contacted my credit card company to get my money back. I’ve attached my booking details so the company can verify this is an honest review.”

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Posted 4 years ago

Thank you for the review! We are truly sorry to hear about your most recent experience with our Support team. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow. As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case and contact you directly. Thank you.

Posted 4 years ago

“Excelent excepțional”

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Posted 4 years ago

“Excepțional”

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Posted 4 years ago

“I got the hotel we wanted at a great price. It’s our second great experience with snaptravel and we look forward to many more.”

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Posted 4 years ago

“My Booking B_4106302 was paid in full and fully refundable and i had to cancel 7/09/21 as my husband requires surgery and will be unable to travel. The refund has not been forthcoming. I have used the chat stream about 6 times and keep being told it is being escalated, I have also phoned 3 times to be told it was being done immediately (which was 10 days ago). Being escalated does not provide a response as to when i can expect the refund or why it has been such a problem to receive it. I am very disappointed and very concerned about the business management of Snap Travel and would not recommend based on my experience. As of today i still do not have my refund.”

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Posted 4 years ago

Hi there, We are sorry that you didn't feel supported in your most recent experience with our Support team. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow. We have tried to refund your original payment method but it had been declined by the card processor. It is noted that you were fully refunded on 2021/09/07 via Paypal. We reiterate our apologies for any inconvenience and look forward to having the chance to serve you in the future. Wishing your daughter a speedy recovery.

Posted 4 years ago

“The hotel could not find my reservation. They need told us they had a gym or a restaurant with a beautiful view on the tenth floor. The front desk was not welling I had to ask how to switch room my room was so loud from the traffic on the street.Snap travel it self was great sent text update and welcoming message via text.”

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Posted 4 years ago

Joshua, thank you for the review! We're sorry to hear that the accommodation did not meet your expectations. Because we're a booking service, the standards of the hotel are out of our control. In cases like this, we have found that it is most effective to take concerns directly to the hotel management. We're so happy you did enjoy our service!

Posted 4 years ago

Super.com is rated 4.5 based on 6,078 reviews