Super.com Reviews

Name: Super.com
Address: -, San Francisco, California
Rating: 4.45

4.5 Rating 6,078 Reviews

87 %

of reviewers recommend Super.com

Company Reviews

Metrics

4.5

Based on 6,078 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“super affordable and secure”

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Posted 4 years ago

“Great service and great prices”

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Posted 4 years ago

“Snaptravel helped me save on my hotel booking during my trip! The chat based UI interaction was very nice”

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Posted 4 years ago

“5 star customer service. Snap customer care has an Urgent care department! Front desk issues was handled swiftly! 3 times in a ROW!! Besides BEING THE LOWEST TAX RATE IN ALL THIRD PARTY RESERVATION PLATFORM, they also DO NOT SURPRISE YOU WITH TAX SURCHARGES, that doubles the supposed discounted rate. Ive used Snaptravel 3 to 5 a month for same day reservations. And No disappointment on their part.”

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Posted 4 years ago

“everything was good and nice ❤️”

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Posted 4 years ago

“Great website”

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Posted 4 years ago

“Snaptravel got me a really good deal on a hotel in Lakewood Colorado!”

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Posted 4 years ago

“This Flatform ALWAYS ends up THE BETTER DEAL.. NO! SURPRISE tax surcharges!! OR EXTRA FEES pretending to be tax fees. Also ONLY ONE with a rewards program those those who books frequently. 4 STARS!! IT does not get Five stars, because it limits my rewards points at a much lower percentage WHEN MY CREDIT IS MUCH HIGHER.”

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Posted 4 years ago

“Great service. Best prices!”

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Posted 4 years ago

“Everything worked out great”

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Posted 4 years ago

“I have now had two good experiences. Snap was somehow able to get a lower price than Kayak and Trivago… It was quick and easy. I appreciated the text and email updates.”

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Posted 4 years ago

“Snaptravel steals from poor people! I booked a hotel with them. To go see a sick loved one. 2 seconds later when I received the confirmation. It was for a later date. I double-checked to make sure it was the proper date. I always do when I submit. The website must have somehow malfunctioned. I call them 2 seconds later after that. They tell me to cancel my Res. and they will try for a refund. A reminder this is right after I received confirmation. It's been almost a month no refund. This place steals from poor people trying to save money. That's the bait.”

Helpful Report

Posted 4 years ago

Thank you for the review! We are truly sorry to hear how you feel about our service. As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents would be happy to look into this further as soon as possible. We reiterate our apologies for any inconvenience and look forward to having the chance to serve you in the future.

Posted 4 years ago

“the worst experience ever.. the horrific manner in which they treated me.. not worth the two or three dollars I saved... on hold forever no answers whatsoever accusing me of being profane.. they give any excuse to disconnect the call... put me on dead hold.... eternal hold.... they are the worst customer service on the planet”

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Posted 4 years ago

Hi there, We are sorry that you have that perception about our service. Nonetheless, we will not tolerate the extremely abusive discriminatory, verbal and sexual harassment you are subjecting agents to. We asked you to be more respectful several times and will not continue to provide service if not addressed fairly.

Posted 4 years ago

“Unresponsive, leaving you in the dark, shady costumer service worst flight booking experience, I’m never going to use them again. Had to call my cc company for a dispute to get my money back.”

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Posted 4 years ago

We are truly sorry to hear that you had trouble with your reservation. As this review is about flights, please connect with our flight team by sending an email to info@bookingvault.com. You can also call them on call 1-833-600-5830. They are best equipped to can help answer your question about your flight reservation.

Posted 4 years ago

“My experience with Snaptravel was seamless! They sent notifications to help me manage my travel plans and had the best prices. I’ll definitely be using them again.”

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Posted 4 years ago

“Upon arrival at the hotel on September 3, 2021; things had drastically changed. I also didn’t know a tornado was going to hit New Orleans and the hotel had taken in the refugees from that episode. Upon entering my assigned room, it was wreaking of smoke, when I looked at the bed, there was a butt print on one bed (I always get a double bed room). When I turned the covers back on both beds, it did not look like the sheets had been changed! I went back to the front desk to state I could not stay in that room. Shi, the girl at the front desk came with me with keys in hand to take me to another room; she mentioned that they had new housekeeping but didn’t understand why bags of garbage was left at the elevator and it was 10:45 pm when I arrived. Upon entry into the 2nd room, we looked at the beds which seemed to be alright. When Shi turned to leave, I switched on a light and roaches began running! I said, I AM NOT staying in this room! She equally was devasted by what she saw and went back downstairs to locate me another room; once again mentioning she didn’t know why trash bags were left at the elevator doors. Upon entering into the 3rd room, once again wreaking of smoke. I am due a refund and have not received it to date.”

Helpful Report

Posted 4 years ago

Hi Mary! We're sorry to hear that the accommodation did not meet your expectations. Because we're a booking service, the standards of the hotel are out of our control. In cases like this, we have found that it is most effective to take concerns directly to the hotel management. As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents would be happy to look into this further as soon as possible. We reiterate our apologies for any inconvenience and look forward to having the chance to serve you in the future.

Posted 4 years ago

“Easy to deal with, friendly customer service”

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Posted 4 years ago

“Thank you very much”

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Posted 4 years ago

“Easy and a money saver. No problems all. Will use again.”

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Posted 4 years ago

“even though snap travel was proven ultimately to not have taken my money... they were not helpful whatsoever in proving that they did not take the money there was no opportunity to talk to a supervisor I asked for a supervisor 45 times in one call.. now they keep texting me trying to sell me something they will not turn the text off I'm being harassed... I strongly recommend for the few little dollars you save snap travel is not worth it”

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Posted 4 years ago

Hi there, We are sorry that you have that perception about our service. Our Support agents have instructed multiple times on how to unsubscribe from the messages. We will not tolerate extremely abusive and discriminatory behaviour nor harassment.

Posted 4 years ago

Super.com is rated 4.5 based on 6,078 reviews