Super.com Reviews

Name: Super.com
Address: -, San Francisco, California
Rating: 4.45

4.5 Rating 6,078 Reviews

87 %

of reviewers recommend Super.com

Company Reviews

Metrics

4.5

Based on 6,078 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Write Your review

Tell us how Super.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I booked through them, although at the time I thought I was booking directly with the hotel. I canceled my reservation more than 48 hours before checking in, due to getting COVID. I requested if they could just transfer my reservation to a future date. They said they couldn't. So, I requested a refund. They said they couldn't refund me because they couldn't reach the hotel! I was able to easily reach the hotel. So, then they said they couldn't refund me unless their travel partner agreed to it (referring to the hotel). I called the hotel and they said they have nothing to do with it because I didn't book through them. They said it is completely up to the booking agent. I would have understood a cancellation fee or even the cost of one night, but they kept all the money for three nights. After numerous emails, they then requested documentation from my doctor, because their travel partner requires it. The hotel isn't involved, so once again they are lying. This company is a scam, avoid at all cost! Don't believe the reviews on their site, read trustpilot, tripadvisor, BBB, etc. They are horrible! Reservation Stays is the same company. Avoid like COVID!”

Helpful Report

Posted 4 years ago

We are sorry to hear about the circumstances that prevented you from using your reservation. We wish you a speedy recovery. While we regret to hear you did not enjoy your experience booking with us, we kindly ask you to review the Terms & Conditions on our website, especially the COVID response policy available since 2020 across the industry, so you can get a better understanding of the policies of your reservation and the scope of our services. Policies are not set by us but rather set by the accommodation and only with their permission, we can override those policies. Regarding COVID concerns, if a booking is non-refundable and a customer wants to cancel or modify, we will do our best to negotiate an exception on their behalf, however, all requests are subject to hotel and travel partner approval, so it is not guaranteed. As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case and contact you directly.

Posted 4 years ago

“Overall, I had a great experience with the (Novotel hotel ); staff was incredibly helpful, and the amenities were great. The room was wonderful, clean, and perfect breakfast .very good and clean swimming pool and sauna service .”

Helpful Report

Posted 4 years ago

“My band was approached to perform in Brooklyn, New York the weekend of Nov 5-6, 2021. This performance would necessitate overnight stays (since I live far away in Maryland). The online SnapTravel deal offered for the Hotel Indigo Williamsburg - Brooklyn (cutting the typical Brooklyn hotel weekend rate in half) made it financially feasible to conduct this performance. So, based upon the SnapTravel online deal, I made the decision to accept the Brooklyn performance invitation and immediately booked my hotel lodgings through SnapTravel (for 2 weekend nights). Had SnapTravel not provided this online deal, I would not have accepted this performance opportunity. I was further encouraged when SnapTravel sent a confirmation text on Nov 4, 2021 at 3:47 pm ET that the Hotel Indigo Williamsburg - Brooklyn was ready for my stay starting Nov 5, 2021. Thus it was a complete shock to learn upon arriving at the Hotel Indigo Williamsburg - Brooklyn premises (after driving 5 h) that the hotel was shut down for cleaning and had been for a few weeks (according to a parking attendant on the premises). That put me suddenly in a situation where I had to make some quick decisions. My car was loaded with band gear and our band’s activities were to begin in a few hours, and I had no place to safely store my things and no place to stay. I note that SnapTravel did NOT offer to help me find alternate accommodations even though this situation was wholly their responsibility. It is additionally shocking that SnapTravel was completely unaware that this hotel had been closed for cleaning for several weeks. I had to quickly find last minute accommodations while on the road in Brooklyn. Because these were last minute, day of, reservations on a popular event weekend (New York City Marathon taking place on Nov 7, 2021), the weekend rates were high, on average $1000 for 2 nights. With no other choice, I made short notice reservations at a hotel near by in Brooklyn at full rate. Because of SnapTravel’s total failure to a) not be aware that the hotel had been closed for several weeks, b) not provide any advanced notification of a problem (in fact, it was my bandmates and I that made SnapTravel aware of the situation), and c) not volunteer to help me find an alternate lodging solution at the last minute, I financially lost the difference between the anticipated 2 night deal offered by SnapTravel ($484) and the actual 2 night equivalent cost in dollars ($1000). I am a believer in the power of online booking services like SnapTravel and the advantages they can offer consumers. I would like to be able to promote to my friends and online followers that SnapTravel is a company that values customer service and the right thing by making an equitable remedy to compensate for their mistake. Hey, everyone makes mistakes from time to time, but it is how we respond that truly matters. However, in the follow up, SnapTravel was only able to refund me their non-existent deal and provide me w/ 20% credit (about $96) towards another SnapTravel trip. I found that their Chat-only communication style was quite constraining in being able to easily discuss this issue with them and ultimately it was not helpful in providing an adequate remedy. I will not recommend SnapTravel to anyone who requires dependable, trustworthy travel arrangements. ”

Helpful Report

Posted 4 years ago

Hi Todd, We appreciate you letting us know about your experience. We strive to ensure every customer is satisfied with our business, and we apologize for any way in which we may have inconvenienced you. Our hotel rooms are sourced from different partners, to get you the best rates, and what makes us special is our access to exclusive deals which are only available through direct messaging. This is just to explain that we definitely not trying to mislead anyone and we are truly sorry that it has caused you this inconvenience. It is just that, unfortunately, incidents that might occur in the travel industry, that as a third-party we cannot control. We're sincerely sorry that your experience with us did not meet your expectations. Your experiences mean a lot to us, so as a token of our commitment to continuously improve, we have extended the compensation offered due to this inconvenience. We reiterate our apologies for any inconvenience and look forward to having the chance to serve you in the future.

Posted 4 years ago

“Got a better rate in Vegas than the Vegas regulars!”

Helpful Report

Posted 4 years ago

“Easy, convenient, affordable prices and I had no problems with emergency cancellations! No hidden fees this is my go too sight!”

Helpful Report

Posted 4 years ago

“Best booking site by far and offers great discount easy and convenient as well.”

Helpful Report

Posted 4 years ago

“Found the absolute best hotel rates in last 2 trips : one to CA and now in MD : beat out all the competitors hands down”

Helpful Report

Posted 4 years ago

“The reviews were so mixed about this company but I too a chance for my trip to Vegas. Everything went super well! They even called the hotel ahead of time and got me a complimentary upgraded room! I payed only $300 for my 4 night stay then all I had to pay at check out was the resort fee! I’ll definitely be booking with Snaptravel again!”

Helpful Report

Posted 4 years ago

“I’ve used Snaptravel Twice in the last three weeks. My first room I received 50% off my room. I love this service.”

Helpful Report

Posted 4 years ago

“Easy booking, decent prices. & no extra fees”

Helpful Report

Posted 4 years ago

“received a great deal forthe Ritz Sarasota which gives you access to the exclusive Lido Beach Club-others swimming in the pool disclosed rates they paid nearly $200/night more than I paid thru snap travel-cannot wait to come back!”

Helpful Report

Posted 4 years ago

“I found the most affordable pricing in my hotel through Snaptravel.”

Helpful Report

Posted 4 years ago

“Best customer service Best prices Easy cancelation”

Helpful Report

Posted 4 years ago

“I truly have no other word to describe the rate I got at the Venetian in Vegas than "unbelievable". I honestly did not believe it until I had my room keys in hand. I felt like I was playing with house money all weekend!”

Helpful Report

Posted 4 years ago

“I booked my flight on Thursday (4 November, 2021 12am) with snap travel. The price was in displayed in $cad, they sent a confirmation email that said I would receive my tickets in 24hrs. I get an email from booking vault (associated with them) on Saturday (Nov 6th 2021 6:33pm) to confirm my credit card by sending them pictures of my picture ID and credit card that was used to book the flight to negate fraud which I did at 8:14pm. Please tell me why I was emailed at 11:27pm that same day to say that they couldn't book my tickets due to the airline not honoring their price and returned my money back less $160 CAD!!! I have lost valuable time, I have no tickets and have lost 160$ for nothing. This is very horrible. I contacted them that I was less 160$ and they said it was my bank's conversion rate. First of all, there was no fine print to disclose that the payment was in USD. I have a USD credit card, I would have used that if it was the case. DO NOT USE THEM! waste of everything!”

Helpful Report

Posted 4 years ago

We are truly sorry to hear that you had trouble with your reservation. As this review is about flights, please connect with our flight team at BookingVault by sending an email to info@bookingvault.com. You can also call them on call 1-833-600-5830. They are best equipped to can help answer your question about your flight reservation.

Posted 4 years ago

“They're literally the cheapest and best site. You'll find the best deal on here.”

Helpful Report

Posted 4 years ago

“Really efficient and easy site to use. Readily available with communication plus the variety of hotels available are incredible. We love their service”

Helpful Report

Posted 4 years ago

“Good price”

Helpful Report

Posted 4 years ago

“I have told a lot of people about this site”

Helpful Report

Posted 4 years ago

“Everything went very well from the time of booking to the great price we got. Thank you!”

Helpful Report

Posted 4 years ago

Super.com is rated 4.5 based on 6,078 reviews