Name: Super.com
Address: -, San Francisco, California
Rating: 4.45

“Snap travel always gets the best rooms and room rates at great Hotels”

Posted 4 years ago

“Terrible company and customer support is worthless. Sold me a room for same day check-in. To me, this implies that a room is available. I arrive at hotel. No rooms available. I think, well these things happen and move on and request a refund thinking that @snaptravel will do the right thing. NO DICE. No refund. Now I'm on the 2nd appeal with the CC company. I cannot believe they haven't been shut down by now. Gotta be class action suits going on right now.”

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Posted 4 years ago

Hi Jon, We are truly sorry to hear about your inconvenience and we thank you for taking the time to share your feedback with us. For context, our hotel rooms are sourced from different partners including Expedia, Priceline, Booking, Hotels.com, etc... to get you the best rates, and what makes us special is our access to exclusive deals which are only available through direct messaging. This is just to explain that we definitely not trying to mislead anyone and we are truly sorry that it has caused you this inconvenience. It is just that, unfortunately, incidents might occur in the travel industry, that as a third-party we cannot control, but indeed, we have procedures in place to reduce that negative impact as much as possible. In your case it was noted that the hotel was overbooked and our support had escalated it to the Urgent Care Team. Nonetheless, you filed a chargeback at that same moment, not allowing Support the opportunity to resolve the issue. When that happens we no longer have access to your account and that was informed to you by our support team when you reached out to us again for an update, as from that moment, on, any resolution must continue through your financial institution. To speed up the process, we re-opened the case. Could you kindly respond to our email and share your email ID associated with Paypal so that we can refund the amount through Paypal. We are not able to refund it to you original mode of payment as a chargeback was filed. We reiterate our apologies for any inconvenience and we appreciate your patience.

Posted 4 years ago

“Not very helpful. Due to covid I had to cancel my reservation since I can’t leave town, I tried to postpone or cancel my reservation, after messaging and calling half the day I talked to someone that was going to “elevate” my request due to the reason of postponing/canceling, 10min I get a message saying it can not be done so now I’m out $330 for a 2 day reservation. Never again.”

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Posted 4 years ago

Thank you for the review! We are truly sorry to hear about your most recent experience with our Support team. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow. As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case and contact you directly. Thank you.

Posted 4 years ago

“Always the best pricing.”

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Posted 4 years ago

“Way more expensive than other competitors, even the hotel said we had payed more than any other booking service. Wont use them again that is for sure.”

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Posted 4 years ago

Thank you for the review! We are truly sorry to hear how you feel about our service. As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents would be happy to look into this further as soon as possible. We reiterate our apologies for any inconvenience and look forward to having the chance to serve you in the future.

Posted 4 years ago

“Got a great rate at Fiesta Americana. No problems checking in. Hotel was nice”

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Posted 4 years ago

“Gave me a confirmation but got to the hotel weeks later and they didn’t have it in their system. Took forever for them to call and try to resolve it and finally I got my own room that was more expensive at the same hotel because they took so long.”

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Posted 4 years ago

Thank you for the review! We are truly sorry to hear how you feel about our service. As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents would be happy to look into this further as soon as possible. We reiterate our apologies for any inconvenience and look forward to having the chance to serve you in the future.

Posted 4 years ago

“What a great experience and wonderful deal”

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Posted 4 years ago

“We booked an adorable bed and breakfast. Then when we went to check in we’re told our reservation was at the hotel. A ‘bed’ and a continental ‘breakfast’. Almost laughed at by the front desk. ALL our confirmations say the bed and breakfast, nowhere says the beach hotel. Snap travel talked to the front, they said we reserved the hotel, snap travel said guess it’s resolved. Nope. Not even close. Never will use again.”

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Posted 4 years ago

Thank you for the review! We are truly sorry to hear how you feel about our service. As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents would be happy to look into this further as soon as possible. We reiterate our apologies for any inconvenience and look forward to having the chance to serve you in the future.

Posted 4 years ago

“Great price and we had a wonderful time. Thank you for a great experience”

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Posted 4 years ago

“Easy booking, I got the high floor I asked for and a late checkout for a price better than other online booking sites.”

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Posted 4 years ago

“Deceptive description of rooms and up charges.”

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Posted 4 years ago

Hi Jeremy, We are truly sorry to hear how you feel about our service. As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents would be happy to look into this further as soon as possible. We reiterate our apologies for any inconvenience and look forward to having the chance to serve you in the future.

Posted 4 years ago

“Snaptravel booked me for a hotel that didn’t have any rooms an then would not give me a refund because it is non refundable. Hotel told me it happens all the time….”

Helpful Report

Posted 4 years ago

Thank you for the review! We are truly sorry to hear how you feel about our service. As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents would be happy to look into this further as soon as possible. We reiterate our apologies for any inconvenience and look forward to having the chance to serve you in the future.

Posted 4 years ago

“I have used Snaptravel this year for several hotel stays since June. I am very happy with their service, always on top of everything and offering me great rates!”

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Posted 4 years ago

“Excellent service and no surprice.”

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Posted 4 years ago

“I’ve used SnapTravel a couple times and they’ve beat competitors rates by a good margin and checking in/out has always been smooth!”

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Posted 4 years ago

“I was searching for a hotel to book and Snaptravel showed me there are many hotels to chose from, as soon as I choose the hotel(s), and try to book, the price becomes double or more of the original price or the hotel become full. I have tried their service more than 10 times in few days and I have ended up with nothing. Do not waste your time with this site/company. Also, they will be sending you a text everyday.”

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Posted 4 years ago

Hi Ahmed, We’re sorry that you have that perception of our service. We must bring to your attention that the hotel rates we sell are dynamic, which means they're always changing based on demand and availability. We do our best to find the most competitive rates but have no control over price fluctuations. We hope we were able to clarify it for you and look forward to having the chance to serve you in the future.

Posted 4 years ago

“The best prices”

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Posted 4 years ago

“Made it affordable so I could do more during my trip”

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Posted 4 years ago

“Everything was fantastic and affordable”

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Posted 4 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Super.com Reviews