Name: Super.com
Address: -, San Francisco, California
Rating: 4.45

“I arrived at the hotel to not only find that the place was a dump, but that is was neither safe or secure. People lived here and were sitting out in front of their rooms doing drugs. None of the rooms had security chains or secure doors. I contacted Snaptravel immediately and asked to be changed to another hotel in the area. AFTER 30 minutes on the phone with them they did nothing about the situation. I had to pay for a room at a nearby hotel. THESE PEOPLE DO NOT CARE THAT THEY ARE SENDING YOU TO THESE DISGUSTING PLACES. SAVE YOUR MONEY - NEVER BOOK WITH THEM”

Helpful Report

Posted 4 years ago

Hi there, As we had replied on a review you left on a different platform, we're truly sorry to hear that the accommodation did not meet your expectations. Because we're a booking service, the standards of the hotel are out of our control. In cases like this, we have found that it is most effective to take concerns directly to the hotel management. In this instance, you booked a None refundable and non-amendable reservation, and while we regret to hear you did not enjoy your experience booking with us, we kindly ask you to review the Terms & Conditions on our website to get a better understanding of the policies of your reservation and the scope of our services. Policies are not set by us but rather set by the accommodation and only with their permission, we can override those policies. It is on record, nonetheless, that our Support agents tried to assist you but they were met with verbal abuse in all chat interactions and also during phone conversations. This being said since you mentioned the front desk had allowed you to cancel your reservation, please reach out to us with written confirmation so it can be processed accordingly.

Posted 4 years ago

“I love snaptravel!!! I use Snaptravel up to 5 times per week because I book A LOT of hotels. So I use snaptravel to get deals and cheaper rates on hotel rooms. Snaptravel is ALWAYS the cheapest, they ALWAYS have the best deals. Snaptravel also issues $30 in credits after EVERY hotel stay!! Usually the day after you stay at a hotel, they will send you a message (through Facebook Messenger,for me) letting you know that you earned a $30 credit to use on your next booking. So not only do they have the ABSOLUTE BEST DEALS... But they also give you money to use on your next booking, giving you up to an additional 10% off!!!! Does it really get any better than that?!?!! Also, recently, I had an issue with a hotel room I had booked through Snaptravel. The hotel did not have the room that I booked available. Well, I contacted Snaptravel, told them about my experience and they went above and beyond to do whatever they could to rememedy the situation. They couldn't get me booked into the correct room and they couldn't get me a refund because the room they gave me was a similar price... However, they did give me $45 in credits off my next hotel booking and allowed me to get 20% off of my next booking instead of the normal 10%. I was so impressed that they actually called the hotel to see how they could fix the situation!!! If you are looking for a good deal on hotels...You are going to want to use Snaptravel!!!! Hands down!!! It is also nice to know that should any issues arise... Snaptravel has my back!!! I believe they also do deals on Plane tickets and car rentals. But I haven't had a need for those, so I can't really say how good they are for those services, but with how good they are for their hotel bookings, I am willing to bet that they are amazing with those services too!!! Thank you, Snaptravel, for all that you do!!!! Thank you for the amazing prices, great deals, and perfect customer service!!! You guys are the greatest!!!”

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Posted 4 years ago

“Simple, easy, and great deals. Have used them multiple times for business and never an issue.”

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Posted 4 years ago

“If you cancel your reservation..you best cancel with both Snap travel and hotel to get money back! I was unaware I needed to cancel with snap travel when I cancelled the day I was suppose to! I cancelled with hotel..when I went to inquire about my refund from hotel, was informed I needed to get intouch with snap travel..First customer service rep I spoke to said Nothing she could do for me since I didn't call them! All she kept saying was she was sorry! No customer service at all! Got a rep on text that helped me with one refund but tried to tell them I had 2 reservations that needed refunded! Got a different rep and told that ticket could not be reopened! I contacted next day and was told AGAIN there was no information on second reservation and nothing they could do! Bottom line.. Bad customer service if you need help with refunding after cancelling!”

Helpful Report

Posted 4 years ago

We are truly sorry to hear about your most recent experience with our Support team. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow. As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case and contact you directly. Thank you.

Posted 4 years ago

“Snap Travel is very hard to contact and not helpful at all in these COVID TIMES - I would not recommend their services despite the cheap price. We’re happy to move the booking where possible and even pay extra but not lose the whole booking thru no fault of our own . Hotel was also not helpful when the booking is made thru Snap.”

Helpful Report

Posted 4 years ago

Hi there, While we regret to hear you did not enjoy your experience booking with us, we kindly ask you to review the Terms & Conditions on our website to get a better understanding of the policies of your reservation and the scope of our services. Policies are not set by us but rather set by the accommodation and only with their permission, we can override those policies. As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents would be happy to look into this further as soon as possible, to see if the accommodation would be willing to make an exception for your case.

Posted 4 years ago

“Pack of thieves!!! Won't change my booking no refund no rebook this is a covid government restrictions I can't make my booking.. this is NOT MY CHOICE!!! HOW DARE YOU KEEP MY HARD EARNED DOLLARS..... YOU ARE NOTHING MORE THAN DISPICABLE... LOW LIFES I only asked to shift my booking till restrictions lifted NOT A REFUND ... THEIVES!!!! LOOK THE WORD UP IF YOU DON'T SPEAK ENGLISH”

Helpful Report

Posted 4 years ago

Hi Sharon, While we regret to hear you did not enjoy your experience booking with us, we kindly ask you to review the Terms & Conditions on our website to get a better understanding of the policies of your reservation and the scope of our services. Policies are not set by us but rather set by the accommodation and only with their permission, we can override those policies. As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents would be happy to look into this further as soon as possible and check with the accommodation if they agreed to make an exception for your request.

Posted 4 years ago

“It is very reliable”

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Posted 4 years ago

“I received an email with Snaptravel and figured to give it a try. Well worth it! The prices for rooms were far less than other sites and easy to book hassle-free. DEFINITELY RECOMMEND to all. You will not be disappointed..Who doesn't want to save $$$$?”

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Posted 4 years ago

“Cheeky stay-cation! Affordable, amazing hotel, early check in, they catered to all our requests. I recommend snap travel 100% for great deals.”

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Posted 4 years ago

“Snaptravel definitely had the best deals offered. We stayed in Las Vegas Nevada where the hotel resort fees are always a hidden charge but snaptravel had all fees/taxes broken down for us before booking and there was no price difference when we checked into out hotel.”

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Posted 4 years ago

“Snap got us the best deal at our hotel. We talked to guests at the hôtel who paid almost double what we paid for the same room. Would highly recommend.”

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Posted 4 years ago

“Do not use snaptravel you will regret it. Place a reservation for August 3 and then double checked it it was uploaded for August 2. They would not refund me the unauthorized day or change the date. I requested refundable cancellation. Was unable to get a live person on the phone. Difficult talking to chat as I believe it was Automated. Do not waste your money or time with this website. Lissette Roberts”

Helpful Report

Posted 4 years ago

We are truly sorry to hear about your most recent experience with our Support team. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow. As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case and contact you directly. Thank you.

Posted 4 years ago

“Absolutely horrible experience. Lack in communication!!! They give you zero details about important things regarding to your stay. It doesn’t matter how good the deal is, it’s not worth it. My trip is ruined because of them. Don’t do it!!”

Helpful Report

Posted 4 years ago

Hi Hailey, We are truly sorry to hear how you feel about our service. As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents would be happy to look into this further as soon as possible.

Posted 4 years ago

“Everything was great....”

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Posted 4 years ago

“Never ever book with Snaptravel. Bad customer support. They just want your money. They did not inform me about my canceled flights untill shortly before my trip, althought they knew about it. I have raised concerns well in advance, because my confirmation number was missing some flights. I never heard back. Untill I called again, 3 days prior to my supposed travel. Half an hour later I got an email, saying some of my flights got canceled. Which ones it does not say. I can't even book a new flight yet! This is unacceptable. This company should not get any money from anyone. They buy you with sweet deals and drop you like a hot potatoe.”

Helpful Report

Posted 4 years ago

We are truly sorry to hear that you had trouble with your reservation. As this review is about flights, please connect with our flight team at BookingVault by sending an email to info@bookingvault.com. They are best equipped to can help answer your question about your flight reservation.

Posted 4 years ago

“READ THIS before you consider using Snaptravel -NEVER AGAIN i made 3 bookings in March all for July x 2 rooms , November and December . all bookings were Radisson Blu Leeds , search for on trivigo and booked with Snap Travel. The confirmation was all correct when it arrived in my inbox. However i then got conformation from a company called Agoda with the same bookings with the wrong hotel booked. i spent time and effort contacting both Snap travel and Agoda ensuring my bookings were all ok. after several emails being ignored i eventually received confirmation form Snaptravel with all the bookings for Raddison Blu. On arrving at the Raddison Blu on 25th July with my parents ( it was a treat for them from us) i was told by reception that they did not have any rooms booked, i showed them the bookings and they were puzzled and said nothing had been booked. i was stood in reception for 45 minutes with a huge que behind me. i ended up paying for 2 rooms again at £89 per room. i asked about my other bookings - they were not on the system either. Snaptravel had taken my money and not booked the rooms. once home i emailed both companies and gave them a week to refund/ sort the other bookings out. For a full week i have been emailing both companies, the companies both blame each other and wont refund or take responsibility. i would go as far as calling these companies thieves as they had my money, booked the wrong hotel and left me out of pocket. to date this is not resolved. i would not want anyone else to have this awful stressful experience when trying to book a hotel room to go away. stay clear of both companies - i feel they are both a SCAM.”

Helpful Report

Posted 4 years ago

Hi Rachel, As we had replied in other platforms where you placed your complaint, your case is being handled by the Corporate team. We can assure you that we are a legitimate company. We've been featured in the New York Times, SmarterTravel, Conde Nast Traveler and dozens of other press outlets. We source our hotel rooms from different partners including Agoda, to get you the best rates. If a technical error has occurred we need to investigate to be able to find the source and corrected it as soon as possible. Unfortunately, incidents like this may occur in the travel industry, that as a third-party we cannot control. Please allow us a moment to investigate what happened with this specific travel partner and we will get back to you shortly. We appreciate your patience.

Posted 4 years ago

“Snaptravel was the easiest way to book a hotel ever. The prices were amazing. I will def use them in the future.”

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Posted 4 years ago

“Everything went well..I'd use snap travel again”

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Posted 4 years ago

“I used Snaptravel for the first time and it was a very positive experience. I got a great price and it was very easy to book using facebook messenger. The only complaint I have is that when I arrived to the hotel, I thought all costs were included, however, below the language stating that all costs were included, it said there may be a daily resort fee per person. Overall, experience was very positive and I would use Snaptravel again.”

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Posted 4 years ago

“Com a Snaptravel fiz férias com uma promoção muito boa no Algarve, num empreendimento fantástico na Praia do Vau. Gostei muito!”

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Posted 4 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Super.com Reviews