Super.com Reviews

Name: Super.com
Address: -, San Francisco, California
Rating: 4.45

4.5 Rating 6,078 Reviews

87 %

of reviewers recommend Super.com

Company Reviews

Metrics

4.5

Based on 6,078 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Can you give me a gift card for me 3 weeks with you? Thank you”

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Posted 3 years ago

“Cheapest rate, everything just worked.”

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Posted 3 years ago

“Unable to complete my reservation. Tried calling customer service and given a higher rate than what was shown online. Very frustrating and time consuming.”

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Posted 3 years ago

Hi Diana We’re sorry that you had trouble using our service. Please note that the rates you see online might be for the room only, without the details, therefore you must always be mindful that the rate might vary depending on the room, bed type, and meal plan you selected. They also could vary depending on the cancellation policy, if it is flexible or Non-refundable. In addition, we must bring to your attention that the hotel rates we sell are dynamic, which means they're always changing based on demand and availability. We do our best to find the most competitive rates but have no control over price fluctuations. We hope we have clarified your doubts and concerns.

Posted 3 years ago

“Great service!”

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Posted 3 years ago

“We used Snaptravel on a spur of the moment trip where we didn’t have a reservation because we weren’t quite sure where we would end up. I remembered my son had told us about something they used when traveling across the US. It was a great experience.”

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Posted 3 years ago

“I am very satisfied, convenient service, good prices”

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Posted 3 years ago

“Great customer service, for the price the hotel was prefect! The hotel was accommodating and extremely pleasant. And the best part you got exactly what you thought you were getting. I will definitely be using this site in the future!”

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Posted 3 years ago

“I love the service without problems to reserve hotels thank you”

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Posted 3 years ago

“Very easy and discounts were great”

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Posted 3 years ago

“Use at your own risk. SuperTravels books through other third parties (like Expedia), making customer service messy and difficult. You’ll get a new chat agent every time you ask for support, and May get conflicting information from them. There’s no phone number to call for help either. Overall it’s not worth the risk and headache. In my specific situation, I made a hotel reservation through SuperTravel and realized immediately I had booked the wrong dates (I booked for starting Oct 29 instead of Oct 22). SuperTravel told me to contact the hotel for help. The hotel told me to contact Expedia, since apparently SuperTravel booked through Expedia. Expedia needed my Expedia confirmation number, which only SuperTravel had. SuperTravel refused to give me this information. I don’t know why. A SuperTravel agent did however commit to helping me amend or cancel my reservation, and told me a ticket had been filed with the amendments team. I reached back out the next day and was told there was no ticket filed and they couldn’t help me. I replied to an email from a SuperTravel supervisor and got no response, and was told by a separate agent my case was closed. As a result of all this I had to make a completely separate booking with the hotel, am out $600, and the hotel has a reservation for the weekend no one will use. I’d book with a bigger name agency or the hotels themselves. It’s not worth the risk something like this mess will happen again.”

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Posted 3 years ago

Hi Marissa, We regret to hear how you feel about our service. Our hotel rooms are sourced from different partners including Priceline, Booking, Hotels.com, etc...as well as wholesalers, to get you the best rates, and what makes us special is our access to exclusive deals which are only available through direct messaging. This information is included on our site. We are truly sorry to hear about your most recent experience with our Support team. As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case and contact you directly. Thank you.

Posted 3 years ago

“User friendly and very competitive rates.”

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Posted 3 years ago

“Finally a travel website that has excellent service, great prices and is easy to use. I would definitely recommend to everyone. We were able to get a very nice hotel close to all the attraction parks in Orlando at a very competitive price.”

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Posted 3 years ago

“My wife and me were very grateful to have chosen this hotel. Location was great and the service was great we are going to use this hotel again and we are going to recommend this hotel. We hope to used this service very soon. Thank you to the personal. We invited family from Colombia and they were very impressed by the friendly service. Thank you”

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Posted 3 years ago

“Great price, customer service was very helpful. Can’t wait to us again”

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Posted 3 years ago

“Very easy to book”

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Posted 3 years ago

“Efficient booking system and value for money on accommodation”

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Posted 3 years ago

“Super!!!! I am so happy with this deals”

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Posted 3 years ago

“Nice place to stay friendly staff”

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Posted 3 years ago

“I’ve used snap travel twice in the last 2 months and it’s been a good experience both times. I will continue to use I. The future.”

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Posted 3 years ago

“Great price compared to hotel website. Simple, easy and convenient”

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Posted 3 years ago

Super.com is rated 4.5 based on 6,078 reviews