Super.com Reviews

Name: Super.com
Address: -, San Francisco, California
Rating: 4.45

4.5 Rating 6,078 Reviews

87 %

of reviewers recommend Super.com

Company Reviews

Metrics

4.5

Based on 6,078 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to use and saved money too! Perfect. Looked up where I wanted to go and caught an excellent rate the day before my trip.”

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Posted 3 years ago

“booked hotel, booking was easy and quick”

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Posted 3 years ago

“Was the best price and easy to navigate the website.”

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Posted 3 years ago

“ممتاز من حيث السعر”

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Posted 3 years ago

“Very quick and easy”

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Posted 3 years ago

“I was very suspect of the method of booking reservations for a hotel using Snaptravel. But, after doing a quick inquiry into the company, I went ahead a made my very first reservation and subsequent purchase. I have to admit It was super easy and most importantly I saved about 20% comparatively to the other Big 3. I Will most definitely be using Snaptravel again.”

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Posted 3 years ago

“I thought the price listed for the room had to be a bait and switch tactic. I couldn’t believe we stayed at our favorite hotel literally at a fraction of what we normally pay. We are a staycation family always looking for deals. 5 star review”

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Posted 3 years ago

“Fácil. Rapidez. Sieve dinero”

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Posted 3 years ago

“Excellent, transparent price, easy check in. No problems 🙂 have had bad experiences with other third party booking companies, this was the best yet”

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Posted 3 years ago

“Good prices, everything worked like a train toilet so very good😊”

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Posted 3 years ago

“I wouldn't trust the reviews on SnapTravel. I booked through here because it was the best deal that I could find for my trip and it was too good to be true. I booked 2 months before my trip and called the hotel for something unrelated to the reservation, but while calling, I inquired about the reservation just to make sure. To my surprise, they couldn't find the reservation (now two days away). I was transferred to the hotel manager who "found it" but the reservation was incorrect and I was told it was submitted wrong by the booking company but they could fix it. In the middle of the conversation, I was placed on hold and accidentally hung up on. The manager apologized and said I should call the booking company because the reservation wasn't working and they were at full capacity. After calling SnapTravel about the ordeal, they adamantly blamed the hotel and did not offer any actual help. I was then left to sort it out myself with the hotel, which had to actually rebook me and honored the rate I was given. The hotel was a nightmare in itself but SnapTravel made it worse. I then checked out of the hotel when leaving and was given a $140 bill for amenities and services (NOT A DEPOST as taken at every hotel on check in- an actual CHARGE for services that we didn't even use like the gym, pool, rooftop bar access) that they stated, Snap Travel should have explained when booking and that I would have to get it reimbursed from them. - SAVE YOURSELF THE HEADACHE -- use Priceline or Expedia or something else. In the end, it didn't save us money.”

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Posted 3 years ago

We are truly sorry to hear about your most recent experience with our Support team. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow. As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case and contact you directly. Thank you.

Posted 3 years ago

“Snaptravel is the best I use it all the time! Hands down easiest to use and best rates.! I have never had any problems at all using snaptravel.! Thanks snaptravel for the best experience I've ever had reserving hotels! Keep up the great work!”

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Posted 3 years ago

“Muy bien todo.”

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Posted 3 years ago

“I had a family emergency and they were able to get me hotel the same day. On all other sites they were full. I had a great experience with Snaptravel. 😃”

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Posted 3 years ago

“I was able to book a room the same day with a great rate”

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Posted 3 years ago

“Ho prenotato con questo servizio e mi sono trovata benissimo”

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Posted 3 years ago

“First time customer and So far a very nice experience And excellent hotel room rates. If everything goes well, we will do business again.”

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Posted 3 years ago

“Just used Snaptravel for the first time. Ran across it comparing site rates. Snaptravel was significantly less so they caught my attention. I was leery, thinking too good to be true. Did some research and decided to give them a try. Very pleased with ease of booking and no issues. I would definitely use them again.”

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Posted 3 years ago

“I find them to be very easy to book with great experience I'm going to do it again.”

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Posted 3 years ago

“They gave me the best rate out of all of the websites I tried. Easiest confirmation, check-in and check-out I’ve ever done. I will definitely use them again!!”

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Posted 3 years ago

Super.com is rated 4.5 based on 6,078 reviews