“Products are good. Delivery was woeful.
XL Couriers were not contactable, gave no indication of delivery times. After hours of phoning, eventually an XL person answered and indicated they had returned a key component of the smart toilet system ( seat and electronics) to Blue Space inappropriately, and with great inconvenience during bathroom renovation by my builder. It took multiple calls to Blue Space to track down the item and Re dispatch.
Whilst Blue Space call-staff were very helpful on phone, promises made by were sometimes not followed through. However delivery issues too our home were the source of the problem.”
Hi David,
Thank you for your review and feedback!
I am sorry to hear about your experience and have tried to give you a call to discuss your experience further.
We have investigated the issues with our third party courier to ensure this does not happen again.
We greatly appreciate your ongoing patience and look forward to hearing from you.
Kind Regards,
The Blue Space Team
Hi Elizabeth,
Thank you for your amazing product review!
We're so pleased to hear that you had such a positive experience with your recent online order.
We look forward to being a part of your next home improvement project!
Kind Regards,
The Blue Space Team
Hi Winston,
Thank you for your wonderful review!
We're so pleased to hear you're loving your amazing new Dorf tapware products.
Kind Regards,
The Blue Space Team
“I chose to online shop with ‘The Blue Space’ and was rewarded with quality products, excellent customer service and a prompt reliable delivery service.
Thank you to the Blue Space team for my bathroom goodies - I'm so happy with the items. My bathroom and ensuite are starting to come to life thanks to The Blue Space.”
Hi Pauline,
Thank you for your incredible review!
We're thrilled to have been a part of your renovation journey and look forward to assisting you with your next project.
Kind Regards,
The Blue Space Team
“It pays to measure your toilet seat just to make sure you are buying the right one.
Purchase a quality product from a company that follows up on what you have purchased, just to make sure you are happy.
Thank you The Blue Space”
Hi Neil,
Thanks for your amazing review!
We're so thrilled to hear that we could assist you with your home improvement project.
Kind Regards,
The Blue Space Team
“We ordered items for 3 full bathrooms and a powder room. I dealt almost exclusively with Melansie and she was fantastic. Very patient with our changes and very supportive of my ideas and super helpful in achieving and understanding the "look" I wanted.
Melanie responded to my emails quickly and I think she is one of the best salespeople I have encountered. I have been renovating for a long time and this was my best experience. The Blue Space also provided a one-stop shop and if you didn't have the product you could get it for me. As I work full time and renovate at weekends this was a great time saver. I promise Melanie that I will send a photo of the finished ensuite with the white matt Cassa fluted bath! well done and thank you, Melanie.”
Hi Caroline,
Thank you for your incredible review!
We're thrilled to hear you had such a wonderful experience and we loved coming along on your renovation journey with you.
Kind Regards,
The Blue Space Team
Hi Mark,
Thank you for your incredible review!
We're thrilled to hear that you're loving your new beautiful Indigo products.
We look forward to being a part of your next home improvement project!
Kind Regards,
The Blue Space Team
“Unfortunately, not a good experience with The Blue Space. I ordered 3 x shaving cabinets and the website stated they would be despatched 5-8 days after ordering. I called and spoke with customer service every few days to track them down and each time got a different story about an eta. I was repeatedly told the issue was being escalated to their operations team and that someone would call me… but… no one ever did. 5 weeks after ordering the shaving cabinets did turn up. 2 of the 3 had smashed mirrors…. Ahhhhh! Again, the customer service team fobbed me off onto the supplier and told me I’d have to wait for them to contact me. I will never order from The Blue Space again.”
Hi Alison,
Thank you for your time on the phone earlier.
We're again sincerely sorry for your recent experience and are currently working towards having readily available shaving cabinets for Instant Ship to ensure no further supplier delays are experienced.
We've processed a partial refund as discussed for the inconvenience you've experienced.
We wish you the best of luck with your upcoming project.
Kind Regards,
The Blue Space Team
“Thank you for all your help with my purchase of a heated towel rail and timer.
Your online information has been outstanding and greatly helped to increase my knowledge and allow me to become more educated regarding heated towel rails.
My discussions with Paula from customer service gave me every confidence that I had chosen the product just perfect for my renovation.
Thank you for having such an incredible website with extensive information and for the fantastic service I received from customer service.”
Hi Suzanne,
Thank you for your amazing 5 star feedback.
We're thrilled to hear you had such a positive experience with our team of specialists. We look forward to being a part of your next home improvement project!
Kind Regards,
The Blue Space Team
Hi Sunil,
Thank you for your 5 star feedback.
We are so pleased to know your item arrived just in time for you home renovation project.
Kind Regards,
The Blue Space Team
Hi Dayle,
Thank you so much for your 5-star rating!
We are so pleased to know that you enjoyed your experience through The Blue Space and we hope you enjoy your new bathroom products.
Kind Regards,
The Blue Space Team
Hi Angela,
Thank you so much for your five-star rating!
We're really glad you enjoyed your experience, and happy to hear that ordering with us was easy and that your order arrived quickly.
We hope to help you with any of your upcoming renovation needs.
Kind Regards,
Emily
“I have just ordered all I need for a bathroom renovation. The service was fantastic, prices were great. I dealt with Melanie, she was very organised and knew her stuff! I will definitely use this company again.”
Hi Gail,
Thank you for the 5-star rating!
We are delighted to hear that you had a great experience when ordering everything you needed for your bathroom renovation.
We are so pleased that Melanie was able to assist you and provide you with fantastic service. We really appreciate your kind words and look forward to you using The Blue Space again soon!
Kind Regards,
The Blue Space Team
“items are as expected. Actually quick shipping, I was worried that in stock means in stock overseas but I’m glad they actually have stocks in Australia. Very happy with the whole experience.”
Hi Cynthia,
Thank you for your fantastic 5-Star Review!
We are so pleased to hear you have had a great experience with The Blue Space and love all your new products.
Kind Regards,
The Blue Space Team
“Customers can make mistakes, but I managed to go far and beyond that! Having ordered and had all tapware delivered in January, I didn't check it, imagine my surprise when the plumber installed a piece that was black instead of gun metal and for some reason I had an extra tap. With hat in hand I went back to The Blue Space and what happened - everything. Any apology was received and even though it was months and months later they sent me the correct piece and offered a return for the extra tap. A return postage sticker was supplied to return both the goods. I can not fault them at all. Customer service above and beyond. I will always go to these guys for any further products. Pricing for me, even though they are super competitive, is no longer the determiner. Great work keep up! Rodney”
Hi Rodney,
Thank you for your incredible review!
We're thrilled to hear you had such a positive experience with our team of specialists. We look forward to being a part of your next home improvement project!
Kind Regards,
The Blue Space Team
“Returning for another bathroom fit out being very happy with the service received last time. I required help to find the items wanted. The help response was rapid and I would not hesitate to recommend the Blue Space.”
Hi Tony,
Thank you for your incredible review!
We're thrilled to hear we could assist you with your project and finding the perfect products to suit your renovation.
Kind Regards,
The Blue Space Team
“The Blue Space demonstrated great customer service when we ordered the wrong products and needed to exchange them. They also offered us free delivery of the replacement items. We will definitely purchase through them in future!”
Hi Rod,
Thank you for your incredible review!
We're so thrilled to have been abe to assist you with your amazing selection for your upcoming project.
Kind Regards,
The Blue Space Team
Hi Michael,
Thank you for your amazing review!
We're thrilled to have been able to assist you with purchasing your new Radiant Round 5 Bar Heated Rail 950mmx600mm Polished Stainless Steel.
We look forward to being a part of your next home improvement project!
Kind Regards,
The Blue Space Team
Hi Sarah,
Thank you for the lovely 5-Star review!
We hope you love your new momo handles.
We look forward to assisting you with your next renovation project.
Kind Regards,
The Blue Space Team
“After ordering a number of products for a major renovation, I was amazed at how painless the process was! One of the many products turned out to have a missing part and the team at The Blue Space were wonderfully responsive to my issue, sorting out a replace menu within 6 hours! Thank you Sonia.”
Hi Ratna,
Thank you for the fantastic 5-Star review!
We are so glad to hear you have enjoyed your experience whilst shopping with The Blue Space.
We look forward to assisting you with any of your renovation needs.
Kind Regards,
The Blue Space Team
