The Dress Outlet Reviews

Name: The Dress Outlet
Address: 1220 Maple Ave, Suite 1205, Los Angeles, California
Rating: 4.60

4.6 Rating 375 Reviews

90 %

of reviewers recommend The Dress Outlet

4.6

Based on 375 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

424-255-7943

Email:

sales@thedressoutlet.com

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The Dress Outlet 5 star review on 22nd December 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was in a rush to find a dress for an upcoming wedding and stumbled upon The Dress Outlet. I placed my order a little last minute and was worried it wouldn’t arrive in time, but to my surprise, the shipping was incredibly fast! The dress was stunning, true to size, and looked exactly as shown online. I did have a quick question about the return policy, and their customer service team responded within a few hours, super polite and helpful. Thankfully, I didn’t need to return anything, but knowing the process was easy gave me peace of mind. The price was very reasonable for the quality, and I got so many compliments at the event. I'm so glad I took the chance, The Dress Outlet definitely exceeded my expectations!”

Helpful Report

Posted 5 months ago

Thank you, Delaney! 💕 We’re so glad the dress arrived in time and turned out to be a hit at the wedding! It’s great to hear the fit, quality, and support all came through, we’ll be here whenever you need something stunning for your next event!

Posted 5 months ago

“I ordered a formal gown for my daughter’s graduation from The Dress Outlet, and I couldn’t be happier with the entire experience. The website was easy to navigate, and I found the perfect dress at a great price compared to other stores. I was a bit nervous about the fit, but their sizing guide was spot on. When I had a question about shipping, customer service responded quickly and reassured me, the dress arrived even earlier than expected! The packaging was neat, and the dress looked exactly like the photos. I really appreciated the hassle-free return policy, although I didn’t need it this time.”

Helpful Report

Posted 5 months ago

Thank you so much, Noelle! We're thrilled your daughter’s graduation gown was a perfect fit and that everything from the site to the shipping felt smooth and stress-free. We’re honored to be part of such a special moment, congrats to your graduate!

Posted 5 months ago

“When my package arrived and the color looked slightly off, their team jumped in within minutes to make it right. They emailed a prepaid return label and shipped the correct shade two days later at no extra cost. The gown itself felt like a luxury find at under $150, with fabric and detailing that rival higher-end brands. Every step was handled with friendly, timely updates and my original shipping fee was refunded within hours without me asking. Unboxing the replacement felt like opening a gift, perfectly pressed and ready to wear. I’m beyond impressed and can’t wait to shop here again!”

Helpful Report

Posted 5 months ago

We’re so glad we could get the color swap handled quickly and that the new gown felt like a gift! It’s wonderful to hear everything from the fabric to the service impressed you, we’ll be here whenever you're ready for your next special piece! 💕

Posted 5 months ago

“Dress is beautiful and well made ! I ordered a 14W and it is loose which will be nice ! I have to shorten the dress for an upcoming wedding”

Helpful Report

(Santee) - Posted 5 months ago

Thanks for the lovely review, Terri! 💙 We’re so glad you’re happy with the fit and quality of your dress. Wishing you an amazing time at the upcoming wedding.

Posted 5 months ago

“Opening the package felt like a treat until I discovered the zipper was stuck. Support responded in under 20 minutes, arranged a prepaid return, and overnighted a flawless replacement at no extra cost. Under $150 for such elegant fabric felt like a steal. Both dresses arrived in four days, perfectly pressed and ready to wear. My shipping fees were refunded automatically without me lifting a finger. This attentive care and effortless process make this shop my go-to for every special event!”

Helpful Report

Posted 5 months ago

Thank you, Wren! 💖 We're so glad we could quickly turn that zipper snag into a smooth and stress-free fix. It means a lot to hear the experience felt effortless, we’ll be here for all your future events!

Posted 5 months ago

“Soft chiffon felt like a dream against my skin and looked even better in person than online photos 😊. My gown arrived in just three days, neatly folded and wrinkle free, which saved me from any last-minute panic. When a small bead came loose, support emailed me within 15 minutes with a prepaid return label. A flawless replacement arrived the next morning at no extra cost and my shipping refund hit my account instantly. The price felt impossible for such high-end craftsmanship and rich detailing. Every interaction was warm, helpful, and stress free. I’m delighted with this experience and can’t wait to shop here again! 🌟”

Helpful Report

Posted 5 months ago

We’re so glad the gown exceeded expectations and that our team could handle the bead issue so quickly! 😊 It’s wonderful to hear everything felt smooth and stress free, we’ll be here whenever you’re ready for your next stunning look!

Posted 5 months ago

“After receiving my chiffon ball gown, I was astonished by its impeccable stitchwork and luxe feel at under $160. Checking out felt stress-free thanks to clear size guides and a quick chat tip, which arrived within minutes. Delivery showed up in just three days, perfectly wrapped and ready to wear. When I spotted a tiny bead loose near the hem, customer support sent a prepaid return label within minutes and overnighted a replacement at no charge. My original shipping fee was refunded before I could even ask. Exceptional quality, seamless service, and heartfelt care have made me a customer for life!”

Helpful Report

Posted 5 months ago

We’re so glad the gown wowed you and that everything, from checkout to the quick bead fix, was smooth and easy! 💕 Your kind words mean the world, and we’re honored to be your go-to for special occasions!

Posted 5 months ago

“Slipping into this lace gown felt like a dream, I couldn’t believe the designer quality for under $160. It arrived in three days, perfectly pressed and ready to wear. A quick note to support about sleeve length brought a prepaid return label within minutes and a flawless replacement the next day. Friendly updates throughout made the whole process stress-free and personal. I’m beyond thrilled with the service and will be back for every special event!”

Helpful Report

Posted 5 months ago

We’re so happy the gown was everything you hoped for and that the sleeve exchange was quick and easy! It’s great to know the process felt personal and stress free, we’ll be here for all your future special moments! 💖

Posted 5 months ago

“The moment I slipped into this stunning lace gown I felt like a movie star thanks to such thoughtful design at a bargain price. Delivery arrived in three days, carefully packaged so there were no wrinkles. When I realized the sleeve length was a bit off, their support team sent a prepaid return label within minutes and overnighted a perfect replacement at no extra cost. They even refunded my original shipping fee without any prompting. Every message I received was warm and informative, making me feel like a valued friend rather than just another order number. I couldn’t be happier with the experience and will be recommending this shop to everyone I know!”

Helpful Report

Posted 5 months ago

We’re so glad the gown made you feel like a star! It’s wonderful to hear the sleeve exchange and refund were quick and that you felt truly valued throughout. Thank you for sharing your experience, we can’t wait to help you shine again soon! 💕

Posted 5 months ago

“Receiving a personal sizing note made me feel truly looked after from the start. In just three days my dress arrived perfectly packaged and wrinkle free. When a small seam issue popped up, their support team sent a prepaid return label and overnighted a flawless replacement at no extra cost, then refunded my shipping fee within hours. Every message was friendly and genuine, turning a potential headache into a joy. I’m over the moon with the value and care and will be a customer for life!”

Helpful Report

Posted 5 months ago

We’re so glad that personal touch helped set the tone and that everything from the seam fix to the speedy updates made your experience a joy! Thanks for the love, we’re honored to have you as a lifelong customer! 💖

Posted 5 months ago

“A quick email confirmed my custom measurements before the gown shipped and put all my nerves at ease. It arrived in three days, perfectly pressed and ready to wear. The price felt impossible for such luxurious fabric and detailed stitching. When I spotted a small pull, their team sent a prepaid return label and overnighted a flawless replacement at no extra charge. My original shipping fee was refunded within hours without me having to ask. Friendly, timely updates throughout made the entire experience feel personal and stress free. I’m overjoyed with the quality and care and will be back for every special event!”

Helpful Report

Posted 5 months ago

Thank you, Tatum! We’re so happy the custom fit check and fast exchange helped everything go smoothly. It’s wonderful to hear the gown and service exceeded your expectations, we’ll be here whenever your next event comes around! 💕

Posted 5 months ago

“Unpacking my order felt like opening a gift, the gown arrived in three days, beautifully pressed and ready to wear. When I asked about fabric care the support team replied within ten minutes with clear, friendly advice. A slight fit issue was handled effortlessly with a prepaid return label and a perfect replacement arrived two days later at no extra cost. My original shipping fee was refunded instantly without me having to ask. Every step felt personal and worry free, making me feel genuinely valued. I will be recommending this store to everyone seeking quality and exceptional service!”

Helpful Report

Posted 5 months ago

Thank you, Ana! 💖 We’re so glad the whole experience felt like unwrapping a gift, from quick support to the smooth exchange. It means so much to know you felt valued, and we truly appreciate the recommendation!

Posted 5 months ago

“An urgent notification that my order would arrive the next day took all my stress away. Securing such a stunning gown under $150 felt like a dream come true. It landed on my doorstep in only two days, neatly pressed and ready to wear. A quick question about care instructions was answered within minutes with clear, friendly guidance. Exchanging for a different size was effortless thanks to a prepaid return label and a prompt refund of the original shipping fee. This level of attentive service, value, and fast response makes me confident I’ll be back again and again!”

Helpful Report

Posted 5 months ago

We’re so glad that early update helped ease the stress and that everything, from care guidance to the size exchange, was smooth and easy! Your kind words mean a lot, and we’ll be ready to help whenever you need your next show-stopping look! ✨

Posted 5 months ago

“Absolutely loved the dress!!! Everyone kept telling me how beautiful the dress was. I wanted it to hide my belly area and it did just that! I should have ordered a size bigger. My only complaint was the top didn't fit right but that didn't take away how beautiful I felt wearing this dress!! I would 100% recommend The Dress Outlet and shipping was super fast!!”

Helpful Report

(Santee) - Posted 5 months ago

Thank you so much for your lovely review, Erika! 🌸 We're thrilled to hear that you felt beautiful in the dress and that it did the trick for you! We appreciate your feedback about the fit and your recommendation means the world to us. We're here for you anytime you need another stunning outfit!

Posted 5 months ago

“The pants suit for my wife was exactly as pictured. Fit perfectly and was proudly worn at our 50th Wedding Anniversay Party! Thanks Dress Outlet :)”

Helpful Report

(Santee) - Posted 5 months ago

That’s so wonderful to hear, Carl! 💕 We’re honored to have played a small part in such a special celebration. Sending our congratulations on your 50th Wedding Anniversary, and a big thank you for choosing The Dress Outlet! 🎉

Posted 5 months ago

“Finding a stunning sequin gown under $150 felt like a steal. It arrived in four days, perfectly pressed and ready to wear. A minor snag in the hem was fixed promptly when support sent a prepaid return label. Replacement dress showed up two days later at no extra cost and my shipping fee was refunded within hours. Customer messages were warm and kept me updated at every step. Shopping felt truly effortless and personalized. I’ll be recommending them to everyone looking for quality and value!”

Helpful Report

Posted 5 months ago

We’re so happy you loved the gown and that the hem fix was quick and easy! It’s great to hear the whole process felt effortless and personal, thank you for recommending us! 💖

Posted 5 months ago

“A quick SMS update let me know my gown shipped sooner than expected, which was such a pleasant surprise. The neckline didn’t sit quite right, support sent a return label immediately and the corrected size. Every interaction felt warm and attentive, turning what could have been stress into joy. I’m already planning my next purchase and can’t recommend this company enough!”

Helpful Report

Posted 5 months ago

We’re so glad the early shipping and quick size fix made your experience a happy one! It’s wonderful to know everything felt warm and stress free, we’ll be here when you’re ready for your next purchase!💕

Posted 5 months ago

“Amid last-minute panic, the team upgraded my shipping so the gown arrived in two days. The price felt like discovering designer quality at a fraction of the cost. When I spotted a tiny seam issue, a prepaid return label appeared in my inbox and a flawless replacement was on my doorstep the very next day at no extra charge. Every update came with a friendly, personal touch that made me feel genuinely cared for. Absolutely thrilled and highly recommend them for anyone seeking style and peace of mind! 🌟”

Helpful Report

Posted 5 months ago

Thank you, Mackenzie! We’re so glad we could get your gown to you in time and make the exchange quick and easy. It means a lot to hear you felt cared for, we’ll be here whenever you need something special! 💖

Posted 5 months ago

“Unboxing felt like a celebration when my gown arrived in just three days, perfectly pressed and photo-ready 😊. Paying under $160 for such rich fabric and detailed stitching felt like finding a treasure at a bargain price. A tiny fit hiccup was handled within minutes when support sent a prepaid return label and overnighted the perfect replacement. They truly value customers. Every message was warm and reassuring, turning a small snag into an impressive experience. I’m thrilled with the quality and care and will be back for every special event!”

Helpful Report

Posted 5 months ago

Thank you, Jasmine! 😊 We’re so happy the gown felt like a treasure and that the quick exchange made everything seamless. Your kind words mean so much, we’ll be ready to help you shine at your next special event!

Posted 5 months ago

“From the moment I placed my order, their team kept me in the loop with friendly emails confirming my measurements. At under $160, this gown felt like a couture piece without the couture price tag. It arrived in just three days, neatly folded and ready to wear right away. Exceptional service and beautiful quality have made me a customer for life!”

Helpful Report

Posted 5 months ago

We’re so glad the updates and fit check helped make your experience smooth and stress free! It’s wonderful to hear the gown felt so special, we’ll be here whenever you’re ready for your next event!

Posted 5 months ago

The Dress Outlet is rated 4.6 based on 375 reviews