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The Dress Outlet Reviews

4.6 Rating 375 Reviews

90 %

of reviewers recommend The Dress Outlet

Company Reviews

Product Reviews

4.6

Based on 375 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

424-255-7943

Email:

sales@thedressoutlet.com

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The Dress Outlet 5 star review on 22nd December 2025

The Dress Outlet 5 star review on 19th December 2025

The Dress Outlet 5 star review on 19th December 2025

The Dress Outlet 5 star review on 27th November 2025

Natasha Southwell

The Dress Outlet 5 star review on 5th November 2025

The Dress Outlet 5 star review on 10th October 2025

The Dress Outlet 5 star review on 1st October 2025

97

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Im average. The pants nare very long. They have to be altered”

Helpful Report

(Santee) - Posted 4 months ago

Thanks for the feedback, Margaret! 😊 We appreciate you pointing that out, some styles do run a bit long to allow for tailoring. We're glad everything else worked out and hope you love the final look! 💃✂️

Posted 4 months ago

“Thank you to Carol, she did an excellent job w/customer service. Refund received! (But, I still will not be doing any future business with this company and encourage you to think twice).”

Helpful Report

(Santee) - Posted 5 months ago

Thank you for acknowledging Carol’s help , we’re glad your refund was resolved smoothly. We’re sorry your experience wasn’t what you hoped for and appreciate your feedback as we continue working to improve our service.

Posted 2 months ago

“I was a newbie shopper for a Mother of the Bride dress. It was my first purchase of a dress to try. I thought I would do what my friends did and try/return/exchange until I found the right one. PLEASE note this is NOT the company to do this with. PAY attention to the return policy and restocking fees. My dress was returned back on time, in perfect condition to have a gift card store credit and NOT back on my credit card. They deducted $100.00 for this. While the policy may have been clearly stated, I just would have never thought this would be the case. Buyer Beware~”

Helpful Report

(Santee) - Posted 5 months ago

Hi Sharon, we appreciate your feedback and understand how the return terms could be surprising for first-time shoppers. 💛 Our policy and restocking fees are clearly outlined before checkout, and store credit applies to select designer items. We hope you’ll consider shopping with us again in the future.

Posted 2 months ago

“Super well made!”

Helpful Report

(Santee) - Posted 5 months ago

Thank you, Becca! 💖 We’re so happy to hear you loved the quality of your dress. We appreciate your kind words and hope to help you find another beautiful style soon!

Posted 2 months ago

“Delivery was fine. But direct contact is impossible. You continue to tell me to return dress to Dylan and David for either an exchange or credit but their email bounces!”

Helpful Report

(Santee) - Posted 5 months ago

Hi Cindy, we're very sorry for the confusion and the trouble you've had trying to contact us. That should not be happening, and we want to resolve this for you right away. Please reach out directly to carol@thedressoutlet.com with your order number and any return details so we can assist you with the exchange or credit process. We appreciate your patience and are here to help make this right. 💌

Posted 5 months ago

“i did send a review”

Helpful Report

(Santee) - Posted 5 months ago

Hi Edmund! 🌟 Thank you for taking the time to share your review! We’re thrilled to hear that you had a great experience with us. Your support means so much! Warm wishes, The Dress Outlet

Posted 5 months ago

“Beautiful pantsuit for my grandson's wedding! I couldn't find this in black anywhere else. Thanks for the fast shipping and great packaging!”

Helpful Report

(Santee) - Posted 5 months ago

Hi there! 💖 We're thrilled to hear you found the perfect pantsuit for your grandson's wedding! Thank you for your kind words about our fast shipping and great packaging. We appreciate your feedback!

Posted 5 months ago

“Dress was awful. Cheaply made and poor quality. And to top it off I couldn’t return it. Read all the fine print in the return policy. I would never purchase from here again.”

Helpful Report

(Santee) - Posted 5 months ago

Hi Lara, we’re very sorry to hear the dress didn’t meet your expectations. Our items come directly from each designer, and quality standards can vary by collection. Please reach out to carol@thedressoutlet.com so we can review your order and see how we can make this right.

Posted 2 months ago

“Loved my dress! Got many compliments, I loved the quality and price of my dress.”

The Dress Outlet 5 star review on 12th August 2025

Helpful Report

(Santee) - Posted 5 months ago

Hi Lisvett 💖 We’re so happy to hear you loved your dress and received so many compliments! ✨ Thank you for sharing your kind words!

Posted 5 months ago

“Ordering was easy, delivery was fast, and the dress was stunning.”

The Dress Outlet 5 star review on 10th August 2025

Helpful Report

(Santee) - Posted 5 months ago

“I ordered 2 dresses for our granddaughters wedding and both fit great , Decided to keep both of them. The style, quality and color was what I was looking for.”

The Dress Outlet 5 star review on 9th August 2025

The Dress Outlet 5 star review on 9th August 2025

Helpful Report

(Santee) - Posted 5 months ago

Thank you, Debbie! 💐 We’re so glad both dresses worked out perfectly for your granddaughter’s wedding!

Posted 5 months ago

“The dress fits my bust but now my arm, Shoulders and skirt are too big. I’m trying to find a place to have alterations otherwise I’ll need to return it. 😰”

Helpful Report

(Santee) - Posted 5 months ago

Oh no 😰 That’s such a tricky fit situation! We totally get how frustrating that can be. If you decide alterations aren’t the way to go, we’ll help you with a return so you can exchange it or choose another style. Just reach out to us at carol@thedressoutlet.com and we’ll get you taken care of. 💌

Posted 5 months ago

“Absolutely wonderful service!!! Gorgeous dress and super fast shipping!!’n”

Helpful Report

(Santee) - Posted 5 months ago

Amy, you just made our day! 🥰💃 We’re so happy you loved the dress and got it lightning fast ⚡ Thank you for the kind words, we’ll be over here doing a happy twirl in your honor!

Posted 5 months ago

“I love love love this dress, much better then i thought and was relatively cheap dress came in like 3 days, which is great customer service was non-existent but whatever, I got what I wanted I would order again 5/5”

Helpful Report

Posted 5 months ago

Hey Jacklyn, we’re so happy the dress exceeded your expectations and arrived lightning fast ⚡👗 But yikes, sorry our customer service didn’t match the speed of delivery. That’s on us, and we’re working on it! Thanks for giving us another shot in the future 💛

Posted 5 months ago

“I found the perfect prom dress at The Dress Outlet, and it was even more beautiful in person. The price was unbeatable for the quality, and it arrived right on time. I had a small issue with tracking, but customer service resolved it quickly and kindly. Overall, a fantastic experience!”

Helpful Report

Posted 5 months ago

So happy to hear you found your perfect prom dress and that everything worked out smoothly! Thanks for your kind words, we’re always here to help make special moments even better!

Posted 5 months ago

“I ordered a dress for my niece’s engagement party and was pleasantly surprised by how elegant it looked in person. The material was high quality, and the stitching was flawless, something I didn’t expect at this price point. When I needed to adjust the delivery address last minute, the support team handled it without any hassle. It’s rare to find both great customer service and style in one place.”

Helpful Report

Posted 5 months ago

So glad to hear the dress was a hit and that our team could help with the delivery update without any stress! We’re thrilled the quality and service exceeded expectations, thanks for trusting us for such a special occasion! 💖

Posted 5 months ago

“Shopping at The Dress Outlet was a total win for me. I needed a gown for a black-tie event and didn’t want to spend a fortune, and they delivered on both style and affordability. The fabric felt luxurious, and I couldn’t believe how many compliments I got. Honestly, I was skeptical at first, but this store proved me wrong in the best way!”

Helpful Report

Posted 5 months ago

Thank you, Alexandra! 🖤 We’re so glad we could help you find the perfect gown without breaking the bank, and thrilled to hear it turned heads at your event! Can’t wait to help with your next show-stopping look!

Posted 5 months ago

“I was nervous about ordering a formal dress online, but The Dress Outlet completely eased my worries. The photos were accurate, the sizing chart was reliable, and the dress fit like it was made for me. I had a minor issue with the delivery being delayed a day, but their support team responded quickly and kept me updated the whole time. In the end, the dress arrived just in time and looked stunning. I felt so confident wearing it, definitely shopping here again!”

Helpful Report

Posted 5 months ago

Thank you, Kaylee! 💕 We’re so glad the dress fit perfectly and that our team could keep you updated during the delay. It means a lot that you felt confident and beautiful, we’ll be here for your next special moment!

Posted 5 months ago

“The Dress Outlet made my shopping experience so simple and stress-free. The dress arrived on time, fit perfectly, and looked exactly like the pictures. I reached out with a question and got a helpful reply within the hour. I’m really happy with both the product and the service!”

Helpful Report

Posted 5 months ago

We’re so glad everything from the fit to the fast support made your experience smooth and easy! 😊 Thanks for shopping with us, we’re here anytime you need something special! 💕

Posted 5 months ago

“I was so relieved to find a gorgeous dress that actually looked better in person than online. The checkout process was quick, and my order shipped faster than I expected. I had to exchange for a different size, and the return was easy with no hassle. Great quality, great service, I’ll definitely be shopping here again!”

Helpful Report

Posted 5 months ago

So happy to hear the dress exceeded your expectations and that the size exchange was smooth and easy! 💖 Thanks for the kind words, we can’t wait to help you find your next perfect dress!

Posted 5 months ago

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The Dress Outlet is rated 4.6 based on 375 reviews