The Dress Outlet Reviews

Name: The Dress Outlet
Address: 1220 Maple Ave, Suite 1205, Los Angeles, California
Rating: 4.60

4.6 Rating 375 Reviews

90 %

of reviewers recommend The Dress Outlet

4.6

Based on 375 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

424-255-7943

Email:

sales@thedressoutlet.com

Write Your review

Tell us how The Dress Outlet made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Dress Outlet 5 star review on 22nd December 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The dresses are very nice quality and on sale. Of course, because they were a very reasonable sale, I cannot excgange the one that is way too big. Thankfully, I can use the other. Thank you.”

Helpful Report

(Santee) - Posted 4 months ago

Thank you for the kind words. Yes, it is unfortunate with sale items that they are final sale, but we are thrilled that you still found something to work with!

Posted 4 months ago

“I love my dress, accurate sizing!”

Helpful Report

(Santee) - Posted 4 months ago

Thank you so much for your review. We love that the sizing was accurate for you as we always strive to try and get that right when most sizing is given by the dress vendor themselves and can vary from dress to dress.

Posted 4 months ago

“The shade is even prettier in person. It fit true to size, though I had to wear slightly higher heels since I’m shorter.”

Helpful Report

Posted 4 months ago

Thank you so much, Wade, for your fantastic 5-star review! We're thrilled to hear that the shade of your dress is even more stunning in person and that it fit you perfectly. It's great to know that you've found the right heels to complement your new look! We truly appreciate your feedback and hope to see you back soon! Warm wishes, Team The Dress Outlet

Posted 4 months ago

“Very Nice dresses👌”

Helpful Report

(Santee) - Posted 4 months ago

Thank you so much for your lovely 5-star review, Roxana! We're thrilled to hear that you found our dresses nice. Your support means the world to us, and we hope you enjoy your purchase! Warm wishes, Team The Dress Outlet

Posted 4 months ago

“Beautiful just as pictured. Great quality, chiffon and lined, and the size was spot on. Ordered Peacock which looks like Hunter Green. Came by UPS box well packaged. Very happy w the purchase as it isn't easy for me to buy clothes online.”

Helpful Report

(Santee) - Posted 4 months ago

Thank you so much for your fantastic 5-star review! We're delighted to hear that you found the quality and fit just perfect and that the packaging met your expectations. It's great to know that our dresses can bring you joy even when shopping online feels challenging. We truly appreciate your support and hope to see you back soon! Warm wishes, Team The Dress Outlet

Posted 4 months ago

“pleasantly surprised by the service and timing for delivery from USA to Australia. The dress itself is stunning, and graeatful the repair kit that comes with it too! I have the confidence now to shop again from the Dress outlet”

Helpful Report

(Santee) - Posted 4 months ago

Thank you so much, Jo, for your glowing 5-star review! We're thrilled to hear that you were pleasantly surprised by our service and that the dress exceeded your expectations. It's wonderful to know that the repair kit added to your satisfaction! We can't wait to see you shop with us again! Warm regards, Team The Dress Outlet

Posted 4 months ago

“Such a beautiful gown. I wore it to a church banquet and everyone loved it. It’s flowy, forgiving, and classy without being too flashy.”

Helpful Report

Posted 4 months ago

Thank you, Laura, for your wonderful 5-star review! We're so happy to hear that you loved your gown and that it was a hit at the church banquet. We love that you found it to be flowy, forgiving, and classy. We truly appreciate you choosing The Dress Outlet!

Posted 4 months ago

“The dresses are absolutely gorgeous and I received them within three days.”

Helpful Report

(Santee) - Posted 4 months ago

Thanks so much, Pauline! It’s great to hear you loved the dresses and that they arrived so quickly

Posted 4 months ago

“Received my dress unfortunately extremely small make so requested exchange. Told sorry as an international customer the return policy doesn’t apply. I even said I’d pay postage still no so I’m stuck with a dress I can’t wear, definitely not a happy customer”

Helpful Report

(Santee) - Posted 4 months ago

I’m really sorry to hear about your experience with the sizing and return process. I understand how disappointing it must feel to have a dress you can’t use, especially after looking forward to it. We truly value your feedback, and I’ll make sure it’s passed along so we can keep improving. Thank you for taking the time to share your honest experience with us 🙂

Posted 4 months ago

“I was very disappointed when I received my wedding dress considering I was measured and ordered my dress according to the size chart. The dress came in and was way too small. My measurements were even less than what the size guide recommended. When I called to see what I could do the young girl told me I could get a store credit or another size be sent. I was in desperate need of a dress and she suggested going up 2 whole sizes even though that would have been way above my measurements. When I received the second dress it was entirely to big and I tried to see if it could be altered and was told if altered it would be extremely expensive and loose the shape of the dress. Now I have spent all this money on a dress I can’t wear and am frantically trying to g to find me an alternate dress and only have 2 weeks till my wedding .”

Helpful Report

(Santee) - Posted 4 months ago

Hi there! We’re truly sorry to hear about your experience with the sizing and the challenges you faced in finding the right dress for your special day. It’s understandable how stressful this must be, especially with your wedding so close. We always encourage our customers to measure carefully, and we regret that our sizing didn’t meet your expectations. Your feedback is invaluable, and we’ll use it to improve our services moving forward. If there’s anything we can do to assist you further, please don’t hesitate to reach out. Warm regards, Team The Dress Outlet

Posted 4 months ago

“This is a wonderful dress for special occasions. The jacket makes it feel polished, and the mauve shade is slimming. I wore it with silver heels and jewelry and received so many compliments.”

Helpful Report

Posted 4 months ago

Thanks, Lemuel! Sounds like the dress was a perfect choice for your event 🙂

Posted 4 months ago

“Hermoso me quedo perfecto!!🤩”

Helpful Report

(Santee) - Posted 4 months ago

¡Muchas gracias, Genesis! 🤩 Nos alegra muchísimo saber que el vestido te quedó perfecto y que estás tan contenta con tu compra. Tu satisfacción es nuestra mayor alegría. Con cariño, Team The Dress Outlet

Posted 4 months ago

“lovely dress recieve it in short time”

Helpful Report

(Santee) - Posted 4 months ago

Thank you so much for your lovely feedback, Doris! 🌟 We’re thrilled to hear that you received your dress quickly and found it to be just what you hoped for. Your satisfaction means everything to us! Warm wishes, Team The Dress Outlet

Posted 4 months ago

“It arrived promptly. It was very well sewn and fits like in the picture. I was very pleased and received many compliments.”

Helpful Report

(Santee) - Posted 4 months ago

Thanks so much, Arabela! 🌸 We're happy to hear the dress arrived quickly and that you loved the fit and quality. Compliments are always the best bonus! 💕

Posted 4 months ago

“You ripped me off charged me for 2 # dresses but only sent 1# then tried to say I only had 20$ in store credit wrong starts out like this 72$ store credit dress deal buy one get one did that only sent 1 dresses contacted you to send different one no reply try see what I had store credit should be 52$ the dresses I bought was only 10$ you sent charged me 13,95 all I want is the other dresses I have coming in my shopping cart”

Helpful Report

(Santee) - Posted 4 months ago

You had 4 orders with us. First order, (218314), this was returned and store credit was issued in the amount of $28.36. You then made a second order (218377) on June 2, 2025. That was also returned and a store credit was issued in the amount of $44.99. At this point, you have a store credit total of $73.35. You placed a new order (219105) on June 18, 2025. But that one was cancelled and the store credit was refunded back to you. You placed another order (221378) on August 10, 2025. This item was out of stock DD1321-Black-3XL and was refunded back to you. No store credit was used for the most current order so you still have $73.35 available.

Posted 4 months ago

“I love the dress but it’s too big and I want to exchange for a smaller size but it’s not letting me as it’s an international order. That’s unfair as I’ve spent a lot of money on this dress for my 50th. Pls help”

Helpful Report

(Santee) - Posted 4 months ago

Hello, Manisha. Thank you for bringing this to our attention. As per our policy, international orders are considered final sale. But, if the item is too big, we suggest you take it to a seamstress and have it adjusted to fit you. We will even gladly cover some of the costs for you of the work needed so that you can be happy in the dress. Please contact carol@thedressoutlet.com if you wish to go this route.

Posted 4 months ago

“I wore this dress for a spring wedding and it was a showstopper. The color is soft yet eye-catching, and the shimmer in the design adds so much elegance. I had questions about shipping timelines, and the support team responded quickly and reassured me, it arrived just in time. Truly impressed with the quality and service.”

Helpful Report

Posted 4 months ago

Thank you so much for your wonderful review, Troy! 🌸 We're delighted to hear that the dress was a showstopper for the spring wedding and that you loved the soft yet eye-catching color along with the elegant shimmer. We're also glad our support team could assist you with your shipping questions! Your kind words about quality and service mean the world to us. Warm wishes, Team The Dress Outlet

Posted 4 months ago

“The customer service and exchange/return process are not very customer friendly. A dress I purchased that was supposed to be a size small was HUGE and no one was willing or able to help me get something appropriate within the time I needed it.”

Helpful Report

(Santee) - Posted 4 months ago

Hello, Natasha. Thank you for bringing this to our attention. You should definitely be able to get a proper solution to this issue. Please email carol@thedressoutlet.com so we can find out more about this order and get it right for you.

Posted 4 months ago

“I wore this to prom and loved how it was elegant without being over the top. Some of my friends went for sequins and glitter, but this was classy and made me stand out in a different way.”

Helpful Report

Posted 4 months ago

Thank you so much for your lovely review, Hugo! 🌟 We're thrilled to hear that you found the dress to be both elegant and unique for your prom. It's wonderful to know that you stood out in such a classy way among your friends. We hope you had an unforgettable night! Warm wishes, Team The Dress Outlet

Posted 4 months ago

“The return policy is very misleading & I will never purchase from here again & I will be happy to tell everyone it’s a scam.”

Helpful Report

(Santee) - Posted 4 months ago

Hello, Vicki, and thank you for bringing this to our attention. The items you ordered can be returned for an exchange or a store credit. The only thing they cannot be returned for is a refund since this is not one of our designers that can be refunded. If you still want to exchange this for another item since I assume the fit was not to your liking, you can do so. Please contact carol@thedressoutlet.com

Posted 4 months ago

The Dress Outlet is rated 4.6 based on 375 reviews