The Dress Outlet Reviews

Name: The Dress Outlet
Address: 1220 Maple Ave, Suite 1205, Los Angeles, California
Rating: 4.60

4.6 Rating 375 Reviews

90 %

of reviewers recommend The Dress Outlet

4.6

Based on 375 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

424-255-7943

Email:

sales@thedressoutlet.com

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The Dress Outlet 5 star review on 22nd December 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I missed returning the dress by a few days. Return window is too short.”

Helpful Report

(Santee) - Posted 2 months ago

Hi there, thank you for sharing your feedback. We completely understand how easy it is to miss a return window, especially during busy times. Please email carol@thedressoutlet.com our team will be happy to review your order and see what we can do to help💛.

Posted 2 months ago

“The quality of the dress was exceptional! I received it within 14 days. I love love the dress!”

Helpful Report

(Santee) - Posted 2 months ago

Thank you so much for your amazing review, Angela! We’re overjoyed to hear that the quality of your dress exceeded your expectations and that it arrived in no time. Your enthusiasm for the dress truly brightens our day! We can't wait to see you shine in it!\n\nWarm wishes, \nTeam The Dress Outlet

Posted 2 months ago

“Received a beautiful dress and a discount so really appreciated the clearance sale! We should probably and looks beautiful although I’ll just have to shorten it in a bit. Thank you dress outlet.”

Helpful Report

(Santee) - Posted 2 months ago

Thank you so much for your lovely review, Carol! We're delighted to hear that you received a beautiful dress and enjoyed the clearance sale. We appreciate your note about shortening it; we always love to hear how our customers make their styles their own. Your satisfaction means the world to us, and we hope you enjoy wearing your dress! Warm wishes, Team The Dress Outlet

Posted 2 months ago

“I took a chance ordering this dress picking the size based on measurements and having it expedited because my daughter decided to attend hoco last minute. The dress was absolutely gorgeous out the packaging. Exactly as described very tasteful. Fit was great. I'm giving 5 stars because I was so impressed. One gripe was that the straps were not the same length and were loose but better than being too tight because I was able to see them to the perfect snug fit. Build it cup and the bust area fits perfectly. My daughter is plus size so the fact that they have plus size options in beautiful garments is awesome and then of course the fit was essentially spot on. And so many options and colors to pick from. I will definitely be back to shop again.”

Helpful Report

(Santee) - Posted 2 months ago

Thank you so much for sharing your wonderful experience with us! We're thrilled to hear that the dress exceeded your expectations and that the fit was just right for your daughter. We appreciate your feedback about the straps; it's great to know you were able to adjust them to your liking. We're proud to offer a variety of beautiful plus size options and are delighted that you're satisfied with your choice. We can't wait to have you shop with us again! Warm wishes, Team The Dress Outlet

Posted 2 months ago

“Item too small and there was no way to return it!”

Helpful Report

(Santee) - Posted 2 months ago

Hi Deanna, we’re so sorry to hear the dress didn’t fit and that you had trouble returning it. We completely understand how disappointing that must feel. Please email carol@thedressoutlet.com so our team can personally review your order and help find a solution for you.

Posted 2 months ago

“All three plus size dresses came in excellent. I'm very happy with the quality for the price. The wedding gown is spectacular. It will need fitting of course, but it's beautiful out of the box and the materials are lovely. Cocktail gown fits perfect.”

Helpful Report

(Santee) - Posted 2 months ago

Thank you so much for your fantastic review! We're thrilled to hear that you love all your plus size dresses and that the wedding gown took your breath away. It’s wonderful to know you are satisfied with the quality and fit of the cocktail gown too. Your happiness is our priority! Warm wishes, Team The Dress Outlet

Posted 2 months ago

“The quality is amazing , the material feels soft and high-end.”

Helpful Report

Posted 2 months ago

Thank you so much for your amazing feedback, Ressaure! We're thrilled to hear that you're pleased with the quality and feel of our material. It's wonderful to know that you see it as high-end! Your satisfaction means everything to us. Warm wishes, Team The Dress Outlet

Posted 2 months ago

“Love it The Dress Outlet was easy to deal with”

Helpful Report

(Santee) - Posted 2 months ago

Thank you so much for your kind words, KaraLynne! We're thrilled to hear that you found The Dress Outlet easy to work with. Your satisfaction is our top priority, and we look forward to serving you again in the future! Warm wishes, Team The Dress Outlet

Posted 2 months ago

“Hello, I left a review a while ago regarding my dress which was too big for me and you had suggested you would help me towards the alteration costs. I did write to the email provided but I have not had a response at all. It’s a dress for my 50th birthday and I’ve spent a lot of money on this dress. I feel like the suggestion to help me pay towards the alteration was suggested so that other buyers would see it being a reasonable offer but I have not received any help towards my dress alteration which has cost me £220 when my dress coat me £330. I cannot afford to pay for the alteration but had no choice as I was not allowed to exchange my dress for a smaller size. Your exchange refund policy for international orders is very bad and I suggest that if you are an international buyer then do not buy from This company as they don’t help you at all once they have taken your money.”

Helpful Report

Posted 2 months ago

Hi Manisha, we’re so sorry for the delay and completely understand your frustration, especially for such an important occasion. Please email carol@thedressoutlet.com so we can personally look into this and help resolve it for you. 💛

Posted 2 months ago

“Perfect fit. Looks amazing. Havent worn it to the event yet. Will look even more amazing once i get my make up and hair done.”

Helpful Report

(Santee) - Posted 3 months ago

Thank you so much for your wonderful review, Delisha! We're excited to hear that the fit is perfect and you love how it looks. We can't wait for you to wear it at your event and see how stunning it will be with your makeup and hair done. Enjoy every moment! Warm wishes, Team The Dress Outlet

Posted 3 months ago

“Excellent experience! Fast delivery to Australia, well packed. We will buy from Dress Outlet again”

Helpful Report

(Santee) - Posted 3 months ago

Thanks, Tammy! We’re so glad your order arrived quickly and safely all the way to Australia 🙂

Posted 3 months ago

“My daughter found a dress she wanted to wear for homecoming. It arrived and was exactly as pictured. She looked beautiful in it! Payment and shipping was fast and easy. The dress was perfect and she had the best night. We will definitely be purchasing from The Dress Outlet for our future dress needs”

Helpful Report

(Santee) - Posted 3 months ago

Thanks, Misty! We’re so happy your daughter loved her homecoming dress and that everything went smoothly with the order 🙂

Posted 3 months ago

“Wore this to a college formal and it photographed insanely well. The cups sparkle and the drape moves when you walk. I’m 5'6" and the slit hit mid-thigh which felt bold but still wearable. True to size with a snug waist. Would buy again”

Helpful Report

Posted 3 months ago

Thank you so much for your glowing review, Teo! We're thrilled that the dress not only photographed beautifully but also made you feel bold and stylish at your college formal. It's wonderful to hear that you found it true to size as well. We appreciate your feedback and hope to see you again soon! Warmest wishes, Team The Dress Outlet

Posted 3 months ago

“Dress was absolutely beautiful and well made!”

Helpful Report

(Santee) - Posted 3 months ago

Thank you for your fantastic review, Lisa! We're thrilled to hear that you found the dress beautiful and well made. Your satisfaction means the world to us, and we hope you have a wonderful time wearing it! Warm regards, Team The Dress Outlet

Posted 3 months ago

“Dress came within a day or two. Usually would get a medium but large fit fine. The dress is a little long so it needs to be tailored, other than that no complaints! Can’t wait to wear my a wedding coming up. Would recommend this site.”

Helpful Report

(Santee) - Posted 3 months ago

Thank you for your lovely review, Alexandra! We're so glad to hear that you received your dress quickly and that the large fit you well. Tailoring it to your perfect length is a great idea! We can’t wait for you to wear it at the wedding—your enthusiasm truly makes us smile. Warm regards, Team The Dress Outlet

Posted 3 months ago

“I love the dress. It is very beautiful and the material is good quality but I don't like their return policy. They only allow return from only one of their sellers and by the time they too money for returning the item along with restocking fees you are stuck with a few dollars and have to take a store credit. So unless you are sure to like the dress don't buy it. I purchased 2 dresses and had to return one . I find out the hard way by not reading the fine print. So now I have 5 years to spend that store credit. Who said I am going to need another dress or live long to get my money back in the form of a store credit.”

Helpful Report

(Santee) - Posted 3 months ago

Thank you for sharing your experience with us! We're thrilled to hear you love the dress and appreciate the quality. However, we're sorry to learn about your frustration with our return policy. We understand how important it is for our customers to feel secure in their purchases. Your feedback regarding the return process is valued, and we’ll certainly consider it as we strive to improve our service. If there's anything else we can assist you with, please don’t hesitate to reach out. Warm regards, Team The Dress Outlet

Posted 3 months ago

“I felt so confident and sophisticated in this. Perfect for a formal evening.”

Helpful Report

Posted 3 months ago

Thank you for your wonderful review, Hugo! We're delighted to hear that you felt confident and sophisticated in your dress. It's always our goal to make our customers feel their best for every formal occasion! Warm regards, Team The Dress Outlet

Posted 3 months ago

“This dress is pure elegance. The satin sheen looks rich, and the bodice detail is gorgeous. Comfortable enough to dance in all night.”

Helpful Report

Posted 3 months ago

Thank you for your glowing review, Yevon! We're so happy to hear that you found the dress to be pure elegance and that its satin sheen and bodice detail impressed you. We love that it's comfortable enough for dancing the night away! Warm regards, Team The Dress Outlet

Posted 3 months ago

“The beaded cape is everything, moves like stardust in video. Slit is spicy but secure. I felt unstoppable”

Helpful Report

Posted 3 months ago

Thank you for the fantastic review, Bruno! We're thrilled to hear that the beaded cape made you feel unstoppable and moved like stardust. Your enthusiasm truly shines through! Warmest wishes, Team The Dress Outlet

Posted 3 months ago

“OmG this dress is amazing. Fit me perfectly. The fabric quality, the desing, the beads are amazing”

Helpful Report

(Santee) - Posted 3 months ago

Thank you so much for the review, Nivean. We're always glad to know when a customer's order fit them perfectly. Come back again!

Posted 3 months ago

The Dress Outlet is rated 4.6 based on 375 reviews