The Dress Outlet Reviews

Name: The Dress Outlet
Address: 1220 Maple Ave, Suite 1205, Los Angeles, California
Rating: 4.60

4.6 Rating 375 Reviews

90 %

of reviewers recommend The Dress Outlet

4.6

Based on 375 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

424-255-7943

Email:

sales@thedressoutlet.com

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The Dress Outlet 5 star review on 22nd December 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The dress itself was amazing, just like the picture and even more beautiful. However, I order the dress to Canada, and I had to pay import fees almost 50% extra of the dress's original price. I was not informed of these import fees. I ordered dresses from other US based websites and I didnt pay anything extra.”

Helpful Report

(Santee) - Posted 1 month ago

Hi Areej, Thank you for your kind words about the dress! We're so glad to hear it exceeded your expectations in terms of appearance. 😊 We completely understand how the import fees can be a surprise. While we strive to provide clear shipping and import fee details, customs duties are unfortunately out of our control and can vary depending on the destination. We're really sorry for any confusion this may have caused.

Posted 1 month ago

“Amazing dress as described. Faster than expected delivery. Excellent communication. I will use this company again.”

Helpful Report

(Santee) - Posted 1 month ago

Hi Natasha, thank you for sharing your wonderful feedback! We’re thrilled the dress matched the description, delivery was fast, and communication was excellent. We can’t wait to have you back shopping with us. Warm regards, Team The Dress Outlet

Posted 1 month ago

“Nice but Size 18 small for me. I wear America 16W.”

Helpful Report

(Santee) - Posted 1 month ago

Hi Jane, thank you for sharing your feedback! We’re glad you liked the dress, though we’re sorry the size 18 was small for you. If you’d like, we can help with a size exchange or advise on a better fit. Please email support@thedressoutlet.com so we can review options and assist further. Warm regards, Team The Dress Outlet

Posted 1 month ago

“I did not like the way this dress fit but was outside of the 7 day window.”

Helpful Report

(Santee) - Posted 1 month ago

Hi Julia, We’re truly sorry to hear the dress fit wasn’t right and you’re outside the 7-day window. We’d like to review options for you and see what we can do to help. Please reach out to carol@thedressoutlet.com with your order details so we can look into possible solutions. Warm regards, The Dress Outlet Team

Posted 1 month ago

“I can not give you one STAR! Your refund and return policy is absurd!”

Helpful Report

(Santee) - Posted 1 month ago

Hi Janet, We’re truly sorry to hear you’re frustrated with our refund and return policy. This isn’t the experience we aim to provide, and we want to look into this for you. Please reach out to carol@thedressoutlet.com with your order details so we can review your case and work toward a resolution. Warm regards, The Dress Outlet Team.

Posted 1 month ago

“I love my outfit and the price was awesome”

Helpful Report

(Santee) - Posted 1 month ago

Thank you so much, Vickie! 💖 We’re thrilled you love your outfit and that the price was awesome. We truly appreciate you choosing The Dress Outlet! Kind regards, Team The Dress Outlet

Posted 1 month ago

“absolutely love it, fast delivery to me in Australia, i cant wait to wear it, the gown is just beautiful thank you i would definetly buy from The Dress Outlet again and would highly recommend you 10/10”

Helpful Report

(Santee) - Posted 1 month ago

Thank you so much, Susan! 💖 We’re thrilled you loved your gown and that it arrived quickly all the way to Australia. We truly appreciate your kind words and would be happy to help you again anytime!

Posted 1 month ago

“The dress is beautiful but did not zip up through the chest. I purchased the size recommended by my measurements 2X.”

Helpful Report

(Santee) - Posted 2 months ago

Hi Melissa, thank you for your feedback! 💛 We’re glad you loved the dress design, though we’re sorry the fit through the chest wasn’t right. Please email carol@thedressoutlet.com so we can review sizing options or assist with a possible exchange.

Posted 1 month ago

“I'm very very very very happy with my order”

Helpful Report

(Santee) - Posted 2 months ago

Thank you so much, Merle! 💖 We’re thrilled to hear you’re very, very, very happy with your order. We truly appreciate your support and hope to help you find another beautiful style soon!

Posted 1 month ago

“My daughter got a great dress for her prom at a great price, and quick delivery. Thank you.”

Helpful Report

(Santee) - Posted 2 months ago

Thank you so much for sharing this! 💖 We’re thrilled your daughter found a beautiful prom dress at a great price and that delivery was fast. We appreciate you choosing us for such a special occasion!

Posted 1 month ago

“I wore this gown to a formal gala and could not believe how many people stopped to admire it.”

Helpful Report

Posted 2 months ago

Thank you for sharing your experience, Chloe! We’re thrilled the gown made such an impact at your gala. We can’t wait to help you find your next show-stopping look. Warm regards, Team The Dress Outlet

Posted 2 months ago

“The fit is so flattering and the fabric feels light and soft.”

Helpful Report

Posted 2 months ago

Thank you for your wonderful review, Dodic! 💖 We're so glad to hear that you found the fit flattering and the fabric a delight. That's exactly what we aim for! We hope you'll enjoy wearing your dress and come back to see us again for your next special occasion. Warm wishes, Team The Dress Outlet

Posted 2 months ago

“I’ve never felt more elegant.”

Helpful Report

Posted 2 months ago

Thank you so much for your lovely comment, Baudeum! 💖 We’re thrilled you felt elegant , that’s exactly how every customer should feel in their dress. We hope to help you find another beautiful look soon!

Posted 2 months ago

“This dress is amazing! Wonderful quality and beautiful design and detail. I would definitely recommend this dress. The dress is long and I will have it hemmed for my event. I did size up because it says tight bodice so if you have big breast or a wide back like me I would size up. I wear 16 dress I ordered the 20. Fits nicely. Delivery was fast and it was well packaged. Thank you Dress Outlet for my perfect dress 😊”

Helpful Report

(Santee) - Posted 2 months ago

Thank you so much for your fantastic review, Regina! We're thrilled to hear that you love the quality and design of your dress. It’s great advice to size up for comfort, and we appreciate you sharing that tip! We’re also glad to know that the delivery was prompt and the packaging met your expectations. Enjoy your event and the beautiful dress! Warm wishes, Team The Dress Outlet

Posted 2 months ago

“Loved my dress, I didn't get the bracelet I ordered.”

Helpful Report

(Santee) - Posted 2 months ago

Thank you so much for your kind review, Sheila! We’re delighted to hear that you loved your dress. We apologize for the missing bracelet and appreciate your understanding. If you need any assistance, feel free to reach out. Your satisfaction is our priority! Warm wishes, Team The Dress Outlet

Posted 2 months ago

“Product was an excellent shape and the price was very affordable. A quality item at an affordable price. Prompt delivery. Very pleased.”

Helpful Report

(Santee) - Posted 2 months ago

Thank you so much for your wonderful review, Juanita! We're delighted to hear that you found the shape of the dress excellent and the price affordable. It's great to know that you were pleased with the prompt delivery as well. Your satisfaction truly motivates us! Warm wishes, Team The Dress Outlet

Posted 2 months ago

“Good response and fast delivery. Dress was as shown in website. Accurate size.”

Helpful Report

(Santee) - Posted 2 months ago

Thank you so much for your wonderful review! We’re thrilled to hear that you had a good experience with our response time and delivery. It’s great to know the dress matched what you saw online and that the sizing was accurate. Your satisfaction means a lot to us! Warm wishes, Team The Dress Outlet

Posted 2 months ago

“The dress that I bought was too big and too long tried to return it but wasn't able to so stuck with a dress that I can't wear”

Helpful Report

(Santee) - Posted 2 months ago

Hi Dianna, Thank you for taking the time to share your feedback. We’re so sorry to hear that the dress didn’t fit as expected and that you had trouble with the return process. We completely understand how disappointing that must have been💛. We truly value you as a customer and would love the chance to help make this right. Please reach out to us at carol@thedressoutlet.com so our team can personally review your order and find the best possible solution. Warm regards, The Dress Outlet Team

Posted 2 months ago

“The size of the dress was very different from the measurements on the website. The return/refund policy is misleading. It was very difficult to get in touch with an actual human.”

Helpful Report

(Santee) - Posted 2 months ago

Hi there, we’re truly sorry to hear about your experience and that the sizing and return process didn’t meet your expectations. We completely understand how frustrating that must have been and appreciate you bringing this to our attention. Please reach out to carol@thedressoutlet.com so our team can personally review your order and assist you further. Your feedback helps us improve both our sizing accuracy and customer support. 💛

Posted 2 months ago

“This is a gorgeous dress! Bought early for my daughter's wedding next year . Fits True To Size My Only Complaint (Which wasn't a surprise) lol From Sizing Measurements It Would Be Long . IM 5'3 So Its Pretty Long,but I have time to hemp:)”

Helpful Report

(Santee) - Posted 2 months ago

Thank you so much for your fantastic review, Danny! We're thrilled to hear that you found the dress gorgeous and true to size. We appreciate your understanding about the length, and it sounds like you have it all figured out with the hem! Your daughter will look stunning on her special day, and we’re so happy to be part of it. Warm wishes, Team The Dress Outlet

Posted 2 months ago

The Dress Outlet is rated 4.6 based on 375 reviews