The Dress Outlet Reviews

Name: The Dress Outlet
Address: 1220 Maple Ave, Suite 1205, Los Angeles, California
Rating: 4.60

4.6 Rating 375 Reviews

90 %

of reviewers recommend The Dress Outlet

4.6

Based on 375 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

424-255-7943

Email:

sales@thedressoutlet.com

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The Dress Outlet 5 star review on 22nd December 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Gown arrived in just three days, perfectly pressed and ready to shine at my event. Prices feel like a designer piece at clearance rates, yet the fabric and stitching surpassed my expectations. When I had a care‑instruction question, support replied in under ten minutes with clear, friendly advice. Swapping to a different size was effortless, a prepaid label arrived immediately and my replacement showed up two days later, no extra cost. Refund for my original shipping hit my account within hours without a word from me. Truly unbeatable value and service make this shop my first choice for special occasions!”

Helpful Report

Posted 5 months ago

Thank you, Olive! We're so happy the gown arrived just right and that the size swap and support were quick and easy. It’s wonderful to know we’ve earned your trust, we’ll be here anytime you need that perfect look! 💖

Posted 5 months ago

“A last-minute dress emergency turned into a delight when I reached out for help and received a prepaid return label within minutes. The price felt like an incredible bargain for a gown that looked runway-ready, and it arrived in just three days, perfectly pressed and wrinkle free. Their team kept me updated at every step with friendly messages and even refunded my original shipping cost without me having to ask. Swapping to a different size was effortless and the replacement showed up two days later at no extra charge. Quality and care are clearly top priorities here, from the luxurious fabric to the seamless refund process. I’m beyond impressed and will be recommending this shop to everyone I know!”

Helpful Report

Posted 5 months ago

We’re so glad we could turn your last-minute situation into a great experience! It means a lot to hear you felt supported, and we’re thrilled the gown and service exceeded expectations. Thanks for spreading the word, we’ll be here anytime you need us! 💕

Posted 5 months ago

“Handwritten thank‑you note included with my order made me feel genuinely appreciated from the start. Prices are so fair that I couldn’t believe the level of craftsmanship and quality I received. Delivery took just three days and my gown arrived perfectly pressed and ready to wear. When I needed a minor alteration, support sent a prepaid return label right away and overnighted the adjustment at no extra cost. Refund for my original shipping fee appeared in my account within hours without me asking. Every interaction was warm and professional, turning a small hiccup into a standout experience. I’m already looking forward to my next purchase and can’t recommend this shop enough!”

Helpful Report

Posted 5 months ago

We’re so happy the handwritten note and service made you feel truly appreciated! 💖 It’s wonderful to hear the alteration and refund process was seamless. Thanks for the kind words, we can’t wait to help with your next special find!

Posted 5 months ago

“Surprised by a handwritten note tucked into my package, I immediately felt valued as a customer. The price felt unbelievable for such high‑end quality and intricate detailing. Delivery arrived in three days, perfectly packaged and wrinkle free. A minor fit hiccup was handled within minutes when support sent a prepaid return label at no charge. My replacement dress showed up two days later and the original shipping fee was refunded almost instantly. Every message was friendly and genuine, turning a potential headache into a delight. Highly recommend this company for exceptional value and care!”

Helpful Report

Posted 5 months ago

Thank you so much, Anastasia! We're thrilled the handwritten note made you feel special and that our team could quickly resolve the fit issue. Your recommendation means a lot, we’re always here to help you feel amazing for any occasion!

Posted 5 months ago

“Ordering this gown felt exciting until I noticed the sleeves were too long. Their support team responded in under 30 minutes and sent a prepaid return label without any fuss. The replacement arrived in just two days, perfectly tailored and wrinkle free. The price point felt unbelievable for such quality fabric and craftsmanship. They refunded my original shipping fee instantly and kept me in the loop with friendly updates. Every step felt caring and professional, making this my top choice for all future events!”

Helpful Report

Posted 5 months ago

We’re so glad we could turn that sleeve issue into a smooth fix! Fast help, great quality, and friendly updates are exactly what we aim for. Thanks for making us your go-to, we’ll be here for your next event! ✨

Posted 5 months ago

“My violet gown surpassed every expectation in quality and color. Delivery took just three days and it arrived perfectly pressed and ready to wear. A tiny seam snag was handled instantly when support sent me a return label and arranged a next‑day replacement at no extra cost. They refunded my original shipping fee within hours without me even asking. Every message felt warm, personal, and genuinely helpful. Shopping here was effortless and truly reassuring. I can’t wait to shop again and recommend this experience to everyone! 🌟”

Helpful Report

Posted 5 months ago

Thank you, Ella! 💜 We're so happy the violet gown wowed you and that our team could take care of everything so quickly. Your kind words mean the world, we’ll be here when you’re ready for your next stunning find!

Posted 5 months ago

“The dress is everything! So many compliments and it looked gorgeous all night!”

Helpful Report

(Santee) - Posted 5 months ago

We're over the moon to hear you loved your dress and that it shone all night long! Thank you for sharing your fabulous experience. We can’t wait to help you find another stunning look for your next special occasion. Feel free to reach out to us at info@thedressoutlet.com if you need assistance or have any questions!

Posted 5 months ago

“Finding my gown felt like a steal. Delivery arrived in two days, neatly wrapped and crease free. Support answered my care question in under ten minutes, offering clear, friendly advice. A slight fit issue was handled effortlessly with a prepaid return label and a replacement that landed the next day at no extra charge. Refund for the original shipping posted within hours without any prompting. Every detail was handled with warmth and professionalism making this my new favorite for special occasions!”

Helpful Report

Posted 5 months ago

That’s amazing to hear! 💖 We’re so glad everything, from fast delivery to the easy exchange, made the process feel smooth and personal. Thanks for choosing us for your special moments!

Posted 5 months ago

“A quick sizing tip from their team gave me confidence before I even clicked purchase. The price felt like a hidden designer steal and the gown arrived in just three days, perfectly pressed and ready to wear. When I needed a color swap, support sent a prepaid return label immediately and my new dress showed up two days later at no extra cost. They even refunded my original shipping fee within hours without me having to ask. Every message felt warm, personal, and reassuring from start to finish. You won’t regret shopping here if you want top quality, unbeatable value, and truly exceptional care! 🌟”

Helpful Report

Posted 5 months ago

We’re so glad that little sizing tip made a big difference! It’s wonderful to hear the color swap and service felt so smooth and personal. Thanks for the amazing feedback, we’re always here to help you find your next perfect look! 💕

Posted 5 months ago

“A personal follow‑up email confirmed my measurements and put all my worries to rest 😊. The gown arrived in just three days, beautifully pressed and wrinkle free, which was a huge relief. Their prices feel like a luxury find without the luxury markup. When I spotted a tiny seam issue, support sent a prepaid return label right away and a flawless replacement arrived two days later at no extra cost. Refund for my original shipping fee hit my account within hours without any prompting. Outstanding craftsmanship and genuine care have made me a customer for life!”

Helpful Report

Posted 5 months ago

We’re so happy to hear the gown and experience exceeded your expectations! From the personal follow-up to the fast fix, it’s great to know everything felt smooth and stress free. Thanks for trusting us, we can’t wait to help with your next event.

Posted 5 months ago

“Fresh off the rack, this gown felt custom made at an impossible price. Delivery arrived in three days, perfectly folded to remain wrinkle free. A minor neckline issue was handled instantly with a prepaid return label and a flawless replacement shipped next day at no extra cost. Fabric quality rivals high end designers and shipping refund appeared in my account without any prompting. Friendly support messages made the whole experience feel personal and stress free. Every detail was exceptional making this my go to for special events!”

Helpful Report

Posted 5 months ago

Thank you so much, Freya! We’re thrilled the gown felt tailor-made and that our team could quickly take care of the neckline issue. Your kind words mean everything, we’re honored to be your go-to for special moments! 💕

Posted 5 months ago

“Excelente! Los vestidos soñados! Llegaron a Argentina en 7 días y la atención del equipo impecable! Ya lo recomendé a varias amigas y claramente seguiré comprando!!!!”

Helpful Report

(Santee) - Posted 5 months ago

¡Muchísimas gracias por tu comentario tan hermoso! 🇦🇷💖 Nos alegra saber que los vestidos llegaron tan rápido y que te encantaron. Qué gusto saber que tuviste una experiencia tan positiva con nuestro equipo. ¡Gracias por recomendarnos y por tu confianza! Estamos felices de seguir atendiéndote siempre que lo necesites. ✨👗

Posted 5 months ago

“The actual dress was exactly the same as the picture. I was stunned! The prices of sale are also unbelievable. Actual material of dress are def not cheaply made. But”

Helpful Report

(Santee) - Posted 5 months ago

Thank you, Danielle! 💕 We're so happy to hear the dress matched the photo and exceeded your expectations. We work hard to offer great quality at amazing prices, so your feedback means a lot. If you ever need help finding your next stunning piece, we’re here for you! ✨

Posted 5 months ago

“From placing my order to unboxing, every step felt effortless. My gown arrived in just three days, perfectly pressed and ready to wear. The price was unbelievably fair for such impeccable quality and intricate detailing. When a slight fit issue came up I messaged support and received a prepaid return label within minutes. My replacement dress was at my door two days later and the shipping refund hit my account almost immediately. Exceptional service and value have earned my loyalty, I cannot wait to shop here again!”

Helpful Report

Posted 5 months ago

We’re thrilled everything went so smoothly and that the fit exchange was handled with ease! 💖 Your kind words mean so much, we’ll be ready with more beautiful pieces whenever you're ready to shop again!

Posted 5 months ago

“A surprise style guide email helped me pick the perfect gown and put all my worries to rest 😊. Prices felt unbelievably fair for the level of detail and quality I received. My dress arrived in just three days, beautifully packaged and wrinkle free. When I spotted a small flaw in the seam, support sent a prepaid return label right away and my replacement arrived two days later at no extra cost. They refunded my original shipping fee immediately and kept me updated every step of the way. Shopping felt truly personal and stress free and you can’t go wrong trusting this team for your next special event!”

Helpful Report

Posted 5 months ago

We’re so glad the style guide helped and that everything, from the speedy delivery to the quick fix, was seamless and stress free! 😊 Thanks for trusting us with your special-event look. We’re always here to help you shine!

Posted 5 months ago

“Excited to unwrap my new gown, I found it packed with care and wrinkle free after just three days in transit. The price surprised me since the craftsmanship rivals upscale boutiques. When I needed a size exchange, their support team replied within minutes and emailed a prepaid return label at no extra cost. My replacement dress arrived two days later and the shipping refund landed in my account before I even asked. Every message felt warm and personal making the whole process stress free. I cannot recommend this company enough and will definitely be back for my next event!”

Helpful Report

Posted 5 months ago

We’re so happy the gown exceeded expectations and that the size exchange was quick and easy! 💌 It means a lot to know the experience felt personal and stress free, we’ll be here when you’re ready for your next event!

Posted 5 months ago

“Exceptional quality and thoughtful service made this purchase a joy from start to finish. After browsing their selection I had a question about sizing and support responded within minutes with spot‑on recommendations. My gown arrived in just three days, beautifully pressed and ready to wear. When I needed to change color they provided a prepaid return label and shipped the new shade two days later at no extra cost. Original shipping fees were refunded automatically, showing they truly value customers. I am thrilled by how effortless and caring the entire experience was and will be recommending this store to everyone! 😊”

Helpful Report

Posted 5 months ago

We’re so glad the whole experience felt effortless and thoughtful! From fast sizing help to an easy color swap, it’s great to hear everything went smoothly. Thanks for spreading the word, we’ll be here anytime you need something special! 💖

Posted 5 months ago

“Freshly pressed gown arrived in just three days and looked even better in person than online. At under $180 I felt like I’d snagged a designer piece for a bargain. A small fit concern was handled within minutes when support sent a prepaid return label and overnighted the perfect replacement. My shipping fee was refunded instantly without me asking. Every message felt warm and genuine. I’m overjoyed with the experience and can’t wait to shop here again!”

Helpful Report

Posted 5 months ago

Thank you, Sloane! We’re so glad the gown wowed you and that the fit swap was a breeze. It means a lot to know you felt genuinely cared for, we can’t wait to help with your next look! 💕

Posted 5 months ago

“Opening the package felt like a celebration with the gown arriving in only four days, perfectly pressed and ready to wear. The craftsmanship and fabric quality blew me away. A quick note to support about sizing led to a prepaid return label and a flawless exchange shipped next day at no extra charge. They even refunded my initial shipping cost before I could ask. Every message was warm and professional, making the whole process stress free. I am thrilled with my purchase and highly recommend this store to anyone seeking quality with peace of mind!”

Helpful Report

Posted 5 months ago

We're so happy it felt like a celebration from the moment you opened the box! Quick help, top-notch quality, and smooth service are what we strive for. Thanks for the glowing recommendation, we truly appreciate it! 💖

Posted 5 months ago

“Delivery arrived in just three days, wrapped carefully to avoid any wrinkles. Quality exceeded expectations at a fraction of boutique prices. Quick customer support responded in minutes with a prepaid return label when a small fit issue came up. Replacement size was shipped immediately at no extra cost and the original shipping fee was refunded within hours. The entire process felt personalized and stress free. Highly recommend this store for exceptional value and care!”

Helpful Report

Posted 5 months ago

Thank you, Wrenley! 💕 We’re so glad the fit exchange was quick and easy, and that you felt genuinely taken care of. Your recommendation means a lot, we’ll be here anytime you need something special!

Posted 5 months ago

The Dress Outlet is rated 4.6 based on 375 reviews