The Dress Outlet Reviews

Name: The Dress Outlet
Address: 1220 Maple Ave, Suite 1205, Los Angeles, California
Rating: 4.60

4.6 Rating 375 Reviews

90 %

of reviewers recommend The Dress Outlet

4.6

Based on 375 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

424-255-7943

Email:

sales@thedressoutlet.com

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The Dress Outlet 5 star review on 22nd December 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Finding this gown felt like striking gold 😊. Their support team checked in after I ordered to confirm my style choice, which put all my nerves at ease. At only $160 the craftsmanship rivaled dresses five times the price. Delivery arrived in four days, perfectly pressed and ready to wear. A slight sleeve length issue was fixed within hours when they sent a prepaid return label and shipped the adjustment immediately. Refund for my original shipping showed up in my account without me even asking. This level of care and value has made me a repeat customer for life! 🎉”

Helpful Report

Posted 5 months ago

Thank you so much, Victoria! We're beyond happy to hear everything went so smoothly and that you felt supported every step of the way. Your kind words mean the world to us, and we can’t wait to wow you again soon! 💖

Posted 5 months ago

“It’s perfect ! Fits great”

Helpful Report

(Santee) - Posted 5 months ago

Thank you, Judith! 💕 We're so glad to hear it’s a perfect fit. We hope you feel amazing wearing it and look forward to helping you again in the future! ✨

Posted 5 months ago

“This dress was perfect. Fit like a glove”

The Dress Outlet 5 star review on 24th July 2025

Helpful Report

(Santee) - Posted 5 months ago

Thank you, Donna! 💖 We're so happy to hear the dress was a perfect fit and made you feel great. Nothing beats that glove-like fit for a special occasion! ✨

Posted 5 months ago

“I love, love this dress and the only reason I’m giving it a 4 stars instead of a 5 stars is because I had to spend a small fortune getting alterations because I’m short. It hurt my feelings to order a 3xl but I followed the measurements and that was the size I needed. (I normally wear a dress 12-14.) I have a large bust so the dress fits me perfectly there and at the waist, but it is way too long. I also needed it taken up at the shoulders and had a modesty panel put on it since the cleavage was a bit deep for my comfort. (A V neck is great for a large bust but too much cleavage, and it’s all anyone sees.) But, overall, this is a stunning dress. I feel so pretty in it and it is very flattering. The dress came with a simple black shawl wrap, which is nice, but I ordered a bolero, so I won’t have to keep track of a shawl. Highly recommend this dress, especially for taller women.”

Helpful Report

(Santee) - Posted 5 months ago

Thank you so much for your detailed and thoughtful review! 💕 We're thrilled to hear the dress made you feel beautiful and confident. We understand that finding the right fit can be tricky, especially with length and bust proportions, and we truly appreciate you sharing your experience it will be very helpful for other shoppers. We're glad the bolero worked out as a more comfortable option for you, and we hope you felt amazing at your event! 💫

Posted 5 months ago

“Surprise upgrade to express shipping had my gown at my door in two days, perfectly pressed and ready to wear. Price felt like a designer find without the designer markup. A minor fit issue led to instant help from support who sent a prepaid return label. My replacement arrived two days later at no extra cost. Shipping refund showed up within hours without me asking. Every step felt personal and stress free, making this my go to for special occasions!”

Helpful Report

Posted 5 months ago

We're so glad the express upgrade and smooth exchange made your experience feel effortless! 💖 It’s great to hear the quality impressed you and that every step, from support to refunds, as handled with care. Thank you for trusting us for your special occasion, we can’t wait to help you again soon!

Posted 5 months ago

“Quick sizing quiz put me at ease before checkout 😊. The gown arrived in three days, beautifully pressed and ready to wear. A slight color mismatch was handled smoothly with a prepaid return label and a replacement sent the next day at no extra cost. Refund for the original shipping showed up within hours, no follow‑ups needed. Outstanding value, speed, and genuine care have won me over, I’ll be back for every special event!”

Helpful Report

Posted 5 months ago

We’re so happy the sizing quiz helped you feel confident, and that everything from delivery to the quick color exchange went off without a hitch! It’s great to hear the refund and updates were smooth and effortless. Thank you for your kind words, we can’t wait to help you look and feel amazing at your next event!

Posted 5 months ago

“Effortless process from browsing to delivery made me a fan. The dress arrived in just three days, perfectly packaged and wrinkle free. The price felt impossible for such quality, like finding a designer gown at a fraction of the cost. A minor fit issue was solved within minutes when support sent a prepaid return label and the new size arrived two days later. Friendly updates and genuine care turned a simple purchase into a delight. I can’t recommend them enough for anyone looking for style, value, and peace of mind!”

Helpful Report

Posted 5 months ago

Thank you for the glowing review! 💖 We’re so glad the entire process felt smooth and that the quick exchange and thoughtful support made your experience even better. It means a lot to know we could deliver both quality and care. We truly appreciate your recommendation and look forward to helping you shine at your next special event!

Posted 5 months ago

“Fast shipping surprised me when my gown arrived in just two days, flawlessly packed to avoid any creases. Their customer support answered my care instruction question in under ten minutes, offering clear, friendly guidance. The price felt like discovering a boutique find at a fraction of the cost. When I requested a size exchange, a prepaid return label showed up instantly and my replacement shipped free of charge. Refund for the original shipping hit my account within hours without me having to ask. This seamless experience and genuine attention to detail have won my loyalty, I’ll be back for every special occasion!”

Helpful Report

Posted 5 months ago

We're so glad your experience was smooth from start to finish! 💕 It's great to hear the fast delivery, quick support, and easy exchange made everything feel effortless. Your kind words about our service and attention to detail truly mean a lot. We’re excited to help you find your next perfect look for any special occasion!

Posted 5 months ago

“Lightning-fast delivery meant my gown arrived in just three days, perfectly pressed and ready to wear. The price felt unreal for such high‑end fabric and intricate detailing. A tiny fit issue was sorted within minutes, a prepaid return label appeared in my inbox and the new size showed up two days later. All shipping fees were refunded automatically, no hoops to jump through. Truly seamless and caring service that makes me eager to shop here again!”

Helpful Report

Posted 5 months ago

We're so happy to hear everything went smoothly and that the gown arrived looking perfect and right on time! It's great that the quick exchange and instant refund made the process completely stress free. Thank you for your kind words, we can’t wait to help you find your next stunning look! 💖

Posted 5 months ago

“Landing on their website felt like stumbling on a hidden gem, thanks to clear size guides and friendly chat support guiding me to the perfect gown. At just under $150 it was an absolute steal for couture-level quality. Delivery took only three days and the dress arrived pressed and flawless. When I found the neckline sat a bit higher than I’d expected, support sent a prepaid return label right away and shipped an adjusted size within 48 hours. My original shipping fee was refunded without hesitation and I received timely updates at every step. This blend of unbeatable value, speedy delivery, and genuine care has made me a lifelong fan!”

Helpful Report

Posted 5 months ago

We're thrilled to hear your experience felt like discovering a hidden gem! It's wonderful that the size guide and chat support helped you choose the perfect gown, and that the quick exchange made everything seamless. Your kind words about the quality, service, and value mean so much to us. We’re honored to have earned your loyalty and look forward to helping you shine at every special event ahead! 💖

Posted 5 months ago

“Browsing through dozens of gowns felt overwhelming until customer support recommended the perfect style based on my measurements. At under $200 it was unbelievable for the craftsmanship and luxurious feel. The package arrived in four days, carefully folded to avoid any wrinkles. When I requested a color change, they sent a prepaid label immediately and shipped the new dress the very next day while refunding my original shipping cost. Every email felt friendly and attentive and this level of service ensures I’ll be back for every future event!”

Helpful Report

Posted 5 months ago

We're so glad our team could help you find the perfect gown and take the stress out of choosing! 💕 It’s wonderful to hear the dress exceeded your expectations in both quality and value, and that the color exchange was quick and easy. Your kind words about our service mean a lot, we can’t wait to help you feel amazing at your next special occasion!

Posted 5 months ago

“A last minute dress emergency turned into a delight when support offered free express shipping and my gown arrived in just two days in perfect condition. The price felt like a designer find at a fraction of the cost. A quick question about sizing was answered within 15 minutes via friendly email. Exchanging for a different color was effortless thanks to a prepaid return label and a replacement sent right away. Refund for the original shipping fee hit my account within hours with no fuss. Exceptional quality, fast service, and genuine care have earned my loyalty for life!”

Helpful Report

Posted 5 months ago

We’re so happy we could turn your dress emergency into a smooth and positive experience! 💖 It’s great to hear that the fast shipping, quick support, and seamless exchange all came together perfectly. Your kind words about our quality and care truly mean a lot. We’re honored to have earned your loyalty and look forward to helping you shine at your next event!

Posted 5 months ago

“Finding the perfect dress felt effortless thanks to their detailed size guide and speedy support. Gown arrived in just three days, neatly folded and ready to wear. When a minor fit issue popped up, they sent a prepaid return label within minutes and overnighted the new size at no extra cost. Prices truly astonished me, this level of craftsmanship shouldn’t be so affordable. Refund for my original shipping hit my account within hours, no questions asked. Exceptional value and care have won me over, I’ll be a loyal customer from here on out!”

Helpful Report

Posted 5 months ago

We're so glad to hear everything from sizing help to the fast exchange made your experience easy and enjoyable! It’s amazing to know the gown's quality exceeded your expectations and that our team could resolve the fit issue quickly. Your kind words mean a lot to us, we’re honored to have earned your loyalty and can’t wait to assist with your next special occasion! 💕

Posted 5 months ago

“Expert support guided me through sizing within 10 minutes. The dress arrived in just three days, perfectly packaged and wrinkle free. The price felt like a luxury find at a fraction of the typical cost. Swapping sizes was effortless with an instant prepaid return label and a same‑day replacement, plus shipping refunded in hours. Every update was friendly and clear. I’m thrilled with the entire experience and will be back again!”

Helpful Report

Posted 5 months ago

Thank you for sharing such kind feedback! 💖 We're glad our team could guide you quickly and that the size swap was smooth and stress free. It's wonderful to hear the quality and value impressed you, and we’re thrilled everything arrived just as expected. We look forward to helping you find your next perfect dress!

Posted 5 months ago

“The formal pantsuit suit I bought is beautiful.I bought something that I had to return. That is NOT a good process. They offered a pick up by FedX but neglected to say the complete cost to return. When I realized it would be half the cost of the item I wanted to hand deliver the package to FedX but I could not get out of the return process and I was forced to continue and pay the exorbitant fee. I would be hesitant to purchase again even though the product is so nice!”

Helpful Report

(Santee) - Posted 5 months ago

Thank you for your honest feedback; we're truly sorry the return experience left you feeling disappointed. We're glad to hear you loved the pantsuit, but we understand how frustrating unexpected return costs can be. While we do provide return labels for convenience, the shipping fees are set by the carrier and deducted from the credit or refund, as noted in our Return Policy. We appreciate you sharing this and will continue working to make our process clearer and more flexible. If you’d like us to review your case further, please don’t hesitate to reach out to carol@thedressoutlet.com. We'd be happy to assist.

Posted 5 months ago

“From the moment I clicked checkout, everything felt seamless thanks to their helpful sizing quiz 😊. Prices are astonishingly fair for gowns that look runway ready, and mine arrived in just three days, perfectly pressed. When I had a small fit concern, support replied within 20 minutes and sent a prepaid return label at no cost. My replacement showed up two days later and they refunded my original shipping fee instantly. Friendly updates throughout made me feel genuinely valued and stress free. This level of quality and care has earned my loyalty, I’ll be a customer for life!”

Helpful Report

Posted 5 months ago

We're so happy to hear your experience was seamless from start to finish! It's great that the sizing quiz helped you feel confident, and that our support team made the exchange quick and easy. Your kind words about the value, quality, and service truly mean a lot. We're honored to have earned your loyalty and can't wait to help you shine at your next event!

Posted 5 months ago

“A quick message from support confirmed my custom measurements before shipping and saved me from any fit worries. The price felt like a rare find given the intricate beadwork and luxe fabric. My dress arrived in just four days, neatly wrapped to stay crease free. I didn’t need to return anything, but I was glad to see their return policy is straightforward and refunds shipping without fuss. Friendly updates kept me informed the whole way and made me feel genuinely valued. I’m thrilled with the entire experience and will be back for every special event”

Helpful Report

Posted 5 months ago

Thank you for the thoughtful feedback! We’re so glad the measurement check gave you peace of mind and that the gown’s quality exceeded your expectations. Even when returns aren't needed, it's great to know our policies gave you confidence. We're thrilled you felt valued and informed every step of the way, we can’t wait to help you find your next stunning look! 😊

Posted 5 months ago

“A surprise follow‑up email confirmed my dress was on its way earlier than expected, which really brightened my day. The price felt like a designer find at a fraction of the cost, and the craftsmanship exceeded my hopes. Delivery arrived in just three days, perfectly folded and wrinkle free. When I needed a size swap, their support team sent a prepaid return label and had the new size at my door within two days while refunding my original shipping fee instantly. Every step felt genuinely caring and professional and I’m excited to recommend them to friends and family! 🌟”

Helpful Report

Posted 5 months ago

We’re so glad the early shipping update added a special touch to your experience! It’s wonderful to hear the gown exceeded your expectations and that the size exchange was quick and seamless. Our team is always here to make sure everything feels easy and personal. Thank you for your kind words we truly appreciate your recommendation and look forward to helping you again soon! 💖

Posted 5 months ago

“From browsing the site to unwrapping my gown, every moment felt tailored to my needs. The price felt impossible for this level of detail and luxury. The package arrived three days later, neatly pressed and crease free. When I noticed the hem needed adjustment, the support team sent a prepaid return label and overnighted the perfect alteration without charging me. My shipping fee was refunded within hours, showing how much they value customers. Every interaction radiated warmth and professionalism and I will definitely shop here for all my future events!”

Helpful Report

Posted 5 months ago

Thank you for the wonderful review! 💕 We're so glad the entire experience felt personalized and that our team could handle the hem adjustment quickly and with care. It's great to know the quality and value of your gown made such a strong impression. We truly appreciate your kind words and can’t wait to help you look and feel amazing at your next event!

Posted 5 months ago

“Unexpected weather delays turned into a pleasant surprise when support upgraded my shipping free of charge. Prices felt like an absolute steal for a gown that looked and felt premium. Delivery still wrapped up in four days and the packaging arrived flawless. Exchanging for a different color was effortless thanks to a prepaid return label and instant refund of all fees. Friendly, timely updates made me feel genuinely valued. Shopping here felt like having a personal stylist in my corner. I’m already planning my next purchase!”

Helpful Report

Posted 5 months ago

We're so happy we could turn the weather delay into a smooth, positive experience for you! It’s great to hear the gown exceeded your expectations and that the color exchange and refund process was quick and easy. Your kind words mean a lot, and we’re excited to help you find your next perfect look, consider us your go-to personal stylist anytime! 💖

Posted 5 months ago

The Dress Outlet is rated 4.6 based on 375 reviews