The Dress Outlet Reviews

Name: The Dress Outlet
Address: 1220 Maple Ave, Suite 1205, Los Angeles, California
Rating: 4.60

4.6 Rating 375 Reviews

90 %

of reviewers recommend The Dress Outlet

4.6

Based on 375 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

424-255-7943

Email:

sales@thedressoutlet.com

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The Dress Outlet 5 star review on 22nd December 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thanks to their team confirming my measurements before shipping, my gown fit perfectly on arrival. The price felt like a designer piece at a fraction of the cost. It showed up in just three days, neatly packaged and wrinkle free. When I needed a color swap, support sent a prepaid label and delivered the new dress two days later at no extra cost. My original shipping fee was refunded within hours. Truly seamless service that I can’t recommend highly enough!”

Helpful Report

Posted 5 months ago

We’re so glad to hear the fit was perfect and that the color exchange went smoothly! It’s always our goal to combine great value with seamless service, and we're thrilled that came through for you. Thank you for the kind words and recommendation, we’re excited to help you again for your next special occasion! 😊

Posted 5 months ago

“A last‑minute dress emergency turned into a delight when support upgraded my shipping free of charge and it arrived two days later, perfectly pressed and ready to wear. The price felt like a hidden designer find and the fabric’s quality blew me away. When I noticed the hem was a bit long, they emailed a prepaid return label and sent a tailored replacement within 48 hours at no extra cost. My original shipping fee was refunded instantly without me asking. Every update was warm and reassuring, making the whole process stress‑free. I’m so impressed by the care and value that I’ll be back for every special occasion!”

Helpful Report

Posted 5 months ago

We're so glad we could turn your dress emergency into a smooth and stress-free experience! 💖 It's wonderful to hear the fast shipping, quality, and tailored exchange all exceeded your expectations. Our team takes pride in offering thoughtful, responsive service, and we're thrilled that came through for you. We can’t wait to help you find your next perfect look!

Posted 5 months ago

“Customer service resolved my sizing question in under ten minutes with clear, friendly guidance. Dress quality rivaled high‑end designers at a fraction of the cost. Delivery arrived within four days, wrapped impeccably to prevent any creases. An effortless exchange followed with a prepaid return label and no extra fees. Original shipping was refunded instantly. Every update felt genuine and supportive. Highly recommend for anyone seeking elegance and peace of mind!”

Helpful Report

Posted 5 months ago

Thank you for the glowing feedback! 💕 We’re so happy the fast support, quality, and hassle-free exchange helped create such a smooth and elegant experience. It means a lot that you felt genuinely supported every step of the way. We truly appreciate your recommendation and look forward to helping you again soon!

Posted 5 months ago

“A surprise notification let me know my gown shipped a day early, which was such a treat. The price felt like a luxury steal for the beautiful sequin detailing I received. Delivery took just three days, and the dress arrived perfectly pressed and ready to wear. When I needed a slight alteration, customer support sent a prepaid label right away and overnighted the adjustment at no extra cost. My shipping refund hit my account within hours without any prompting. Every step was handled with genuine care and efficiency, making this hands‑down the best shopping experience I’ve ever had”

Helpful Report

Posted 5 months ago

We’re absolutely thrilled to hear this was your best shopping experience ever! It’s wonderful that the early shipping, detailed gown, and seamless alteration process all came together just right. Our team takes pride in making every step feel thoughtful and easy, and your kind words truly mean the world to us. We can’t wait to help you again for your next unforgettable moment! 💖

Posted 5 months ago

“Bright pink sequin dress from The Dress Outlet looked even better in person than online photos suggested. It arrived in only three days neatly packaged with no creases. When I asked about alteration options they responded within 20 minutes with clear instructions and a prepaid return label. My altered replacement arrived two days later with no extra charge and they refunded my original shipping cost immediately. Every message felt genuine and thoughtful which made the experience feel special. I will definitely be ordering from here again for all my formal events 😊”

Helpful Report

Posted 5 months ago

We're so glad the pink sequin dress wowed you in person and that everything from the fast shipping to the smooth alteration process made your experience feel special! It’s always our goal to provide thoughtful service and exceptional value, and we’re thrilled to know we delivered. We can’t wait to help you shine at your next formal event! 💖

Posted 5 months ago

“Beautiful dress, true to size! Great company would order again and will refer to friends.”

Helpful Report

(Santee) - Posted 5 months ago

Thank you so much for your wonderful review! 😊 We're thrilled to hear the dress was a perfect fit and that you had such a positive experience. Your support and referrals mean everything to us! 💖

Posted 5 months ago

“Browsing the site was a breeze, and detailed size guides ensured I picked the perfect fit 😊. The price felt like a steal for a gown that looked runway‑ready. Delivery arrived in three days, neatly wrapped with no creases. A small snag on the seam was handled instantly by support, who sent a prepaid label and overnighted a flawless replacement. Shipping fees were refunded within hours, no fuss. Every update felt personal, turning a minor hiccup into an impressive service moment. This level of care and quality makes me a lifelong fan!”

Helpful Report

Posted 5 months ago

We're so glad to hear the size guide helped you find the right fit and that our team was able to quickly take care of the seam issue! 😊 It's always our goal to turn small hiccups into smooth, stress-free solutions. Thank you for the kind words, we're honored to have earned your loyalty and can’t wait to help you again for your next special event! 💖

Posted 5 months ago

“Same-day shipping was offered when I flagged an urgent need for my dress. The gown arrived two days later, perfectly pressed and ready to wear. Prices feel too good to be true for such intricate detailing and premium fabric. A minor fit issue was resolved with a prepaid return label and an exchange shipped immediately at no cost. Original shipping fees were refunded without any back and forth. Every interaction felt warm, speedy, and professional and I will definitely shop here again!”

Helpful Report

Posted 5 months ago

We’re so happy we could help you get your dress in time and make everything feel effortless! It’s great to hear the quality impressed you and that the fit issue was quickly resolved with no hassle. Your kind words about our team mean a lot, and we can’t wait to assist you again for your next special occasion! 😊

Posted 5 months ago

“Placing my order came with quick confirmation and helpful sizing tips from the support team, making me feel confident from the start. This gown felt like a boutique piece at a fraction of the cost and arrived in just four days, neatly packaged and ready to wear. A small fit concern was handled effortlessly with a prepaid return label and an exchange shipped the next day at no extra charge. My shipping fee was refunded instantly, showing genuine dedication to customer satisfaction. Every interaction was friendly and efficient, turning a simple purchase into a memorable experience. Delighted with the quality and care, I’ll be returning for every special occasion! 🌟”

Helpful Report

Posted 5 months ago

Thank you for the kind words! We're so glad the sizing support, quick exchange, and seamless refund made you feel confident and cared for from the very beginning. It’s wonderful to know the gown’s quality and value impressed you too. We truly appreciate your trust and look forward to being part of many more special moments ahead! 💕

Posted 5 months ago

“When a small seam issue appeared on arrival, support reached out within minutes to sort it out. A prepaid return label arrived instantly and a perfect replacement was overnighted at no extra cost. The price felt like a rare find for such high‑end quality. Delivery took just three days and the dress was wrinkle free and ready to wear. My original shipping fee was refunded without me having to ask. Every step felt personalized and stress free and I could not be happier 😊”

Helpful Report

Posted 5 months ago

We're so glad everything was handled quickly and with care! 😊 It's great to hear the replacement arrived promptly and that the quality and value exceeded your expectations. We aim to make every step feel easy and personal, and your kind words mean the world to us. Thanks again for choosing us, we can’t wait to help you with your next special occasion!

Posted 5 months ago

“Proactive support confirmed my measurements before shipping, which put my mind at ease right away 😊. The fabric’s rich texture and flawless stitching felt like couture without the couture price. My gown arrived in just three days, perfectly pressed and ready to wear. When I needed a color swap, support sent a prepaid return label immediately and my replacement showed up two days later. Shipping fees were refunded without asking and updates were always friendly. I’m beyond impressed and can’t wait to shop here again!”

Helpful Report

Posted 5 months ago

We're so happy to hear that the extra care with sizing and fast, friendly support made your experience so smooth! 😊 It’s great that the gown exceeded your expectations in both quality and fit, and that the color swap was quick and stress free. Thank you for your kind words, we’re excited to help you find your next perfect look! 💖

Posted 5 months ago

“Surprisingly, support reached out proactively when my order hit a shipping snag and offered to expedite the replacement at no extra cost. The gown itself felt unbelievably luxe for such a reasonable price, with rich fabric and flawless stitching. Delivery still arrived in four days, neatly packaged and wrinkle‑free. Exchanging for a different color was seamless, prepaid label received instantly and new dress at my door two days later. Refund for the original shipping fee posted within hours without me having to ask. Exceptional care and quality have turned me into a loyal customer for life! 🌟”

Helpful Report

Posted 5 months ago

Thank you so much for sharing your experience! 🌟 We're glad our team was able to step in proactively and keep everything on track. It's wonderful to hear the gown impressed you in both quality and value, and that the exchange process was smooth and stress free. We’re truly grateful for your loyalty and look forward to helping you feel amazing at your next event!

Posted 5 months ago

“Clicking checkout felt like winning a prize after their team confirmed my measurements to guarantee a perfect fit 😊. The fabric has the smoothest feel and looks far more expensive than the price suggests. Delivery took only three days and the dress arrived beautifully wrapped with no wrinkles. A small sizing hiccup was sorted instantly when I messaged support and they sent a prepaid label plus the correct size arrived two days later. My shipping refund processed within hours without me asking. This level of care and quality makes me a customer for life!”

Helpful Report

Posted 5 months ago

Thank you for the lovely feedback! 😊 We're thrilled that everything from the sizing confirmation to the fast exchange and refund made your experience feel effortless and personal. It’s always our goal to deliver high-quality gowns with standout service, and we’re honored to have earned your loyalty. We can't wait to help you find your next perfect dress! 💖

Posted 5 months ago

“The jumpsuit is absolutely stunning! I received an abundance of compliments, and the quality exceeded my expectations. It has an elegant feel that doesn’t come across as cheap.”

Helpful Report

(Santee) - Posted 5 months ago

Thank you so much for the kind words! ✨ We're thrilled to hear the jumpsuit exceeded your expectations and made such a great impression. Nothing makes us happier than knowing you felt confident and elegant in it. We hope to help you find your next stunning look soon! 💃

Posted 5 months ago

“Support team checked in to confirm my measurements before shipping, and that personal touch eased all my nerves. The gown felt luxurious yet came at a bargain price. Delivery arrived in just four days, perfectly wrapped and ready to wear. When the sleeves were slightly too long, customer service sent a prepaid return label and shipped the adjusted size at no cost. Refund for the original shipping popped into my account within hours. Shopping here felt effortless and truly customer centered. Can’t recommend them highly enough for value and peace of mind!”

Helpful Report

Posted 5 months ago

We're so happy to hear that the extra care with sizing made a difference! It’s wonderful that the dress arrived quickly and that the sleeve adjustment was handled smoothly and stress-free. Providing both value and peace of mind is what we strive for, and your kind words truly mean a lot. Thank you for the glowing recommendation, we’re excited to help you again for your next special event! 💕

Posted 5 months ago

“Order confirmation came almost instantly and set my mind at ease. Customer support answered my sizing question within minutes and gave spot‑on advice. My dress arrived in just four days, perfectly packaged and ready to wear. A small color mix‑up was resolved immediately with a prepaid return label and a perfect replacement two days later. Refund for my original shipping showed up in my account right away. Every interaction felt personal and stress‑free. I’ll definitely be back for every special occasion”

Helpful Report

Posted 5 months ago

We're so glad everything came together so smoothly for you! 💖 It’s great to hear our team could provide quick, accurate support and resolve the color mix-up without delay. Your experience means a lot to us, and we’re happy it felt personal and worry-free from start to finish. We can’t wait to help you find your next perfect look! ✨

Posted 5 months ago

“Vibrant color and luxe fabric made this gown even more stunning in person than online. Ordered on a Tuesday and it arrived by Friday, carefully wrapped to stay wrinkle free. A small pull in the seam was fixed immediately after I messaged support, they sent a prepaid label and overnighted a perfect replacement at no cost. Prices feel unbelievably fair for such fine craftsmanship, and my shipping refund hit my account within hours. Every interaction was friendly and reassuring, turning what could have been a headache into pure delight. Highly recommend for anyone seeking top-notch quality and service!”

Helpful Report

Posted 5 months ago

Thank you for the glowing review! 💐 We're so happy the gown exceeded your expectations and that our team could quickly take care of the seam issue without any hassle. It’s wonderful to know the fast delivery, craftsmanship, and personalized support made your experience a delight. We truly appreciate your recommendation and look forward to helping you shine at your next event! ✨

Posted 5 months ago

“Surprised by how silky the fabric felt on first touch, this gown looks and feels designer quality without the hefty price tag. It arrived in just four days, carefully wrapped to prevent any creases. When I discovered the hem was a bit long, the support team jumped in within 15 minutes and sent a prepaid return label at no cost. My tailored replacement showed up two days later, and they refunded my original shipping fee immediately. Every update was friendly and genuine, turning a small hiccup into an impressive experience. I’m already planning my next purchase here, couldn’t ask for better service and value!”

Helpful Report

Posted 5 months ago

We're so glad to hear the gown impressed you right out of the box! It's great that our team could quickly assist with the hem issue and make the exchange effortless for you. We’re committed to offering both quality and care, and your kind words mean the world to us. We look forward to helping you find your next perfect dress soon! 😊

Posted 5 months ago

“Finding my dream gown at an unreal price felt like hitting the jackpot. Delivery took just three days and the dress arrived neatly pressed with no wrinkles. When a tiny pull appeared in the fabric, their support team responded within 15 minutes and sent a prepaid return label. The replacement dress showed up the next morning and they refunded my shipping fee instantly. Every message felt warm and personalized. This level of quality and care has made me a customer for life 😊”

Helpful Report

Posted 5 months ago

Thank you for the glowing feedback! We're so happy we could help resolve the issue quickly and make your experience feel smooth and personal from start to finish. It’s always our goal to deliver both beautiful gowns and exceptional service, and we’re honored to have earned your loyalty. We can’t wait to help you shine at your next special event! 💖

Posted 5 months ago

“Stumbled upon the perfect dress at an unbelievable price and couldn’t be happier 😊. It arrived in just three days, neatly folded and wrinkle free, which saved me from any last‑minute panic. Support answered my sizing question in under 15 minutes and sent a prepaid return label when I needed a swap. Replacement arrived the next day at no extra cost, and they refunded my original shipping fee instantly. Exceptional service and quality have won me over, I’ll be back for every special occasion!”

Helpful Report

Posted 5 months ago

We're so glad you found your perfect dress with us! It’s wonderful to hear that the quick delivery, fast support, and easy exchange made everything stress free. Our team is always here to help make shopping feel smooth and personal. Thank you for the kind words, we can't wait to help you again for your next special moment! 😊

Posted 5 months ago

The Dress Outlet is rated 4.6 based on 375 reviews