The Dress Outlet Reviews

Name: The Dress Outlet
Address: 1220 Maple Ave, Suite 1205, Los Angeles, California
Rating: 4.60

4.6 Rating 375 Reviews

90 %

of reviewers recommend The Dress Outlet

4.6

Based on 375 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

424-255-7943

Email:

sales@thedressoutlet.com

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The Dress Outlet 5 star review on 22nd December 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Scored this gorgeous gown at a price I could hardly believe. It arrived in four days, wrapped so carefully there were no wrinkles. When I realized the neckline sat higher than expected I reached out to support and they sent a return label right away. My corrected dress arrived two days later and my shipping fees were refunded within hours. Every message felt friendly and genuine and I never worried for a minute. I will recommend this shop to all my friends because their quality and service are unmatched!”

Helpful Report

Posted 5 months ago

So happy to hear the gown was a hit and that the neckline swap was handled with ease! 💌 We really appreciate your kind words and the referrals, it means the world to us. Can’t wait to help with your next event!

Posted 5 months ago

“Discovering the evening gown on their website felt like finding a hidden gem. It arrived in just three days, neatly folded and wrinkle free, which saved me from any last‑minute stress. When the shade looked slightly different in person, the support team sent a prepaid return label within minutes and shipped the correct color at no extra cost. Prices feel like a luxury find without the luxury markup, and the fabric quality exceeded my expectations. Every update was friendly and genuine, making the whole process seamless and personal. I couldn’t be happier with how care and value came together and will be back for every special occasion!”

Helpful Report

Posted 5 months ago

We love hearing this felt like a hidden gem find! 💎 So glad the color swap was quick and easy, and that the gown lived up to your expectations. Thanks for the trust, we’ll be ready with more stunning picks whenever you are! 💖

Posted 5 months ago

“A quick chat helped me pick the ideal size and instantly eased my nerves before ordering. Such a beautifully tailored gown felt like a steal. The package arrived in just three days, neatly folded and photo‑ready. A slight color swap was handled with a prepaid return label and replacement sent two days later at no cost. Refund for my original shipping showed up within hours without any reminders. Every interaction felt genuinely caring and professional. Absolutely thrilled with this experience and already planning my next purchase!”

Helpful Report

Posted 5 months ago

So glad our team could help you feel confident from the start!✨ We’re thrilled the gown, swap, and service all delivered, can’t wait to help you find your next showstopper!

Posted 5 months ago

“Treating me like a VIP, their team followed up to confirm my measurements before shipping. My gown arrived in just three days, neatly pressed and ready to wear. The price felt like a luxury find for such exquisite craftsmanship. When I needed a color change, support sent a prepaid return label and shipped the new dress two days later at no extra cost. Refund for my original shipping fee hit my account within hours without me having to ask. Exceptional value and heartfelt care have made me a lifelong customer”

Helpful Report

Posted 5 months ago

We’re so glad you felt taken care of from start to finish! 💖 From double-checking sizing to getting the perfect color swap, we’re happy everything came together smoothly. Can’t wait to help you shine at your next event!

Posted 5 months ago

“Fast shipping turned my last minute panic into pure relief. The gown arrived in three days flawlessly packaged and ready to wear. Support answered my sizing question within minutes and sent a prepaid return label for a size tweak. The price felt like a luxury bargain and craftsmanship exceeded expectations. Returning and refunding my shipping fee was effortless and completed within hours. This level of value and personalized care makes this boutique the only place I trust for special events!”

Helpful Report

Posted 5 months ago

So glad we could turn that last-minute stress into a win! Quick help, smooth exchanges, and luxe quality at a fair price, that’s what we’re all about. Thanks for making us your trusted go-to!

Posted 5 months ago

“A personal thank you note tucked inside the box brightened my day. Dresses are priced so fairly it feels like a designer steal. My gown landed in three days, flawless and wrinkle free. A quick email about a small fit tweak led to a prepaid label and replacement two days later with no extra charges. Friendly updates and seamless service make this my new favorite go to for special occasions!”

Helpful Report

Posted 5 months ago

That thank-you note found the right home! 😊 We’re thrilled the gown and service hit the mark, and so happy to be your new go-to for those big moments. Thanks for the love!

Posted 5 months ago

“Surprise courtesy call confirmed my sizing and made me feel confident. The gown arrived in four days, neatly wrapped and wrinkle free. A tiny stitching issue was handled within an hour when I emailed support, who sent a free return label and overnighted a perfect replacement. Pricing felt like a luxury find without the luxury cost. Shopping here feels like a pampered experience and I’ll recommend it to everyone!”

Helpful Report

Posted 5 months ago

We’re so glad the courtesy call helped and that we could quickly fix the stitching issue! It means a lot that you felt taken care of, thank you for sharing and for spreading the word! 💖

Posted 5 months ago

“Unboxing felt like a dream come true thanks to next-day delivery and careful packaging. Pricing felt fair for the craftsmanship and luxe fabric. When a slight fit issue popped up, their team responded within 20 minutes, sent a prepaid return label, and overnighted the correct size. Every email was warm and informative, making me feel genuinely valued as a customer. The level of quality and care has earned my loyalty and I will happily shop here again!”

Helpful Report

Posted 5 months ago

So glad the experience felt that special! From next-day delivery to quick fit help, we’re happy we could make everything easy and enjoyable for you. Can’t wait to help you find your next perfect gown! 💕

Posted 5 months ago

“Eager anticipation turned to delight when my gown arrived two days early, perfectly packaged and ready to wear. Prices felt so fair that the intricate lace detail seemed like a major steal. A quick email about care instructions was answered in under ten minutes with friendly, thorough guidance. When the hem needed a slight adjustment, a prepaid return label popped into my inbox instantly and my new size shipped the very next day at no extra cost. The full shipping refund hit my account before I even thought to ask. Every message was warm and personal, making me feel truly valued. Exceptional craftsmanship and care make this shop my top choice for every formal event!”

Helpful Report

Posted 5 months ago

We’re so happy your dress brought that kind of joy! Early delivery, fast support, and a smooth swap, that’s exactly the experience we aim to give. Thanks for trusting us with your special moments! 💖

Posted 5 months ago

“Finding the perfect gown at a fraction of the expected cost made my day. It arrived in four days, neatly wrapped and without a single wrinkle. When the bodice ran a bit snug, their support team replied in under 20 minutes with a prepaid return label and shipped a larger size at no extra charge. My original shipping fee was refunded before I even asked. Every message felt warm and sincere and turned what could have been a hassle into a delight. I could not be more pleased and will recommend this shop to everyone planning a special event!”

Helpful Report

Posted 5 months ago

We’re so happy you found your perfect gown and that the exchange was quick and stress-free! 💕 It means a lot that you felt supported every step of the way. Thanks for spreading the word, we’ll be here for your next big occasion!

Posted 5 months ago

“The dress I found was very good I like it”

Helpful Report

(Santee) - Posted 5 months ago

Thank you, Farida! 😊 We're so glad you found a dress you liked and had a positive experience. We truly appreciate your support and hope to help you find another beautiful look soon! 💖

Posted 5 months ago

“Friendly support confirmed my measurements before shipping, easing all my nerves. A lovely gown arrived in four days, perfectly pressed and photo ready. When a tiny snag appeared in the hem, they sent a prepaid return label immediately. My exchange showed up two days later at no extra cost and my shipping fee was refunded without me asking. Prices are so fair that top quality feels truly affordable. Every update felt personal and attentive. Highly recommend for anyone seeking hassle free elegance!”

Helpful Report

Posted 5 months ago

We’re so glad we could help ease your nerves and deliver a smooth experience from start to finish! Thanks for the thoughtful review, we’re honored to be your pick for effortless elegance!

Posted 5 months ago

“Quick sizing tips from support meant I ordered the perfect fit from the start 😊. My gown arrived in just three days, beautifully pressed and ready to wear. A tiny thread pull was fixed immediately when I messaged their team, they sent a return label and overnighted a flawless replacement at no cost. The price felt like a luxury find for under $200 and my shipping refund hit my account within hours. Seamless service and top quality make this my go‑to shop for special events!”

Helpful Report

Posted 5 months ago

That’s amazing to hear! 😊 We’re so glad the sizing help paid off and that our team could quickly take care of that thread issue. Thanks for trusting us with your special-event style, we’ll be here for your next big moment!

Posted 5 months ago

“Smooth checkout made me confident I’d found the perfect dress. It arrived in three days, neatly pressed and ready to wear. A small fit concern prompted me to reach out, and a prepaid return label showed up instantly. My replacement was on my doorstep two days later with no extra charges, and my shipping refund hit my account that same afternoon. Pricing felt unbelievable for the quality and intricate details I received. Friendly, prompt updates throughout made the whole process a joy. I couldn’t be happier with my purchase and will definitely shop here again!”

Helpful Report

Posted 5 months ago

Thanks so much, Audrey! 💖 We’re glad everything from checkout to delivery went off without a hitch, and that our team could help with the fit so quickly. Your kind words mean a lot, we’ll be here whenever you’re ready for your next show-stopper!

Posted 5 months ago

“Unboxing the gown felt like opening a treasure thanks to the elegant packaging 😍. Finding such luxury craftsmanship under $200 was an absolute steal. Three-day delivery had the dress arrive wrinkle-free and photo-ready. When I noticed the neckline was slightly off, support sent a prepaid label and shipped the corrected size overnight. My refund for the initial shipping hit my account within hours without any hassle. This level of care and value has won my loyalty, and I can’t wait for my next special-event purchase!”

Helpful Report

Posted 5 months ago

That sounds like the dream unboxing! We’re thrilled you loved the gown and that our team could quickly sort out the neckline issue. Thanks for your trust and loyalty, we’ll be ready with something stunning for your next big moment!

Posted 5 months ago

“Instant confirmation email put my mind at ease 😊. My gown arrived in just three days, perfectly folded and wrinkle free, which saved me from any last‑minute panic. I had a tiny question about fabric care and support replied with clear, friendly instructions within 15 minutes. Swapping to a different size was effortless thanks to a prepaid return label and a replacement that arrived two days later at no extra cost. My original shipping fee was refunded before I even asked. Outstanding quality, speedy service, and genuine care have made me a customer for life!”

Helpful Report

Posted 5 months ago

We're so glad everything went smoothly from order to delivery! 😊 Quick replies, easy exchanges, and quality gowns are exactly what we aim for. Thanks for trusting us, we’re excited to be part of your future special moments!

Posted 5 months ago

“Amazing quality and service made this purchase effortless. The gown arrived in three days perfectly pressed and ready to wear. When the hem was slightly long they sent a prepaid label and overnighted a flawless replacement at no extra cost. Pricing felt like finding a luxury piece on sale and the fabric and stitching exceeded expectations. Refund for the original shipping fee appeared in my account within hours. Every message was friendly and reassuring and I’m thrilled to shop here again 😊”

Helpful Report

Posted 5 months ago

Thank you so much for the kind words! 😊 We’re so glad everything from the speedy shipping to the exchange process went smoothly and that the gown exceeded your expectations. Can’t wait to help you find your next look!

Posted 5 months ago

“Good service and fast shipping. I wish there were refunds, a store credit when you don’t want to buy, is hard to accept”

Helpful Report

(Santee) - Posted 5 months ago

Thank you for your feedback! We're glad to hear you experienced good service and fast shipping. We understand your concern regarding returns. As per our Returns Policy, we currently offer store credit for eligible returns, rather than refunds to the original payment method. We apologize if this causes any inconvenience. If you have any further questions or would like to discuss your specific situation, please feel free to email carol@thedressoutlet.com. We're here to help!

Posted 5 months ago

“Exceptional support turned a loose seam into a reason to smile. Customer service replied within 15 minutes and arranged a free return with a prepaid label. Prices felt like a luxury find at half the cost, making each gown an incredible deal. Delivery arrived in just three days, carefully packaged to prevent wrinkles. Refund for the original shipping fee posted within hours of my request. Shopping here feels like having a personal stylist and I will be back for every special occasion!”

Helpful Report

Posted 5 months ago

We love hearing this! Thanks for giving us the chance to make things right so quickly. It means a lot that you felt taken care of, and we can’t wait to help you shine at your next event! ✨

Posted 5 months ago

“Unboxing the dress felt like a special moment thanks to the thoughtful packaging and speedy delivery 😍. The price amazed me for such high quality fabric and stunning details. When I had a question about care instructions support replied in under 15 minutes with clear, friendly advice. A small hem issue was resolved effortlessly with a prepaid return label and a perfect replacement arrived two days later at no extra cost. My original shipping fee was refunded instantly without having to ask. Exceptional service and value make this my new favorite destination for formal wear! 🌟”

Helpful Report

Posted 5 months ago

So happy to hear this made your experience feel special! 😍 We’re glad the packaging, speedy delivery, and quick support all came through, and that the hem swap was an easy fix. Thanks for making us your go-to for formal looks!

Posted 5 months ago

The Dress Outlet is rated 4.6 based on 375 reviews