The Dress Outlet Reviews

Name: The Dress Outlet
Address: 1220 Maple Ave, Suite 1205, Los Angeles, California
Rating: 4.60

4.6 Rating 375 Reviews

90 %

of reviewers recommend The Dress Outlet

4.6

Based on 375 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

424-255-7943

Email:

sales@thedressoutlet.com

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The Dress Outlet 5 star review on 22nd December 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Discovering this dress at such a great price made my day. My gown arrived in three days, perfectly folded and wrinkle free. When a tiny fit issue popped up, their support team replied within 20 minutes with a prepaid return label. A replacement in the correct size arrived the very next day, and they refunded the original shipping fee instantly. Exceptional quality, fast service, and hassle free returns have earned my loyalty forever!”

Helpful Report

Posted 5 months ago

We're so happy to hear your experience was such a positive one! It’s great that everything from the quick delivery to the easy exchange and refund process made things smooth and stress free. Your kind words about our quality and service mean the world to us. We look forward to helping you find the perfect dress for your next occasion!

Posted 5 months ago

“Sale price made me do a double take, it felt like finding a designer gown for pennies. My dress showed up in just three days, perfectly folded and wrinkle free. When I spotted a tiny snag, customer support jumped in with clear instructions and a prepaid return label right away. The replacement arrived the next morning with no extra cost, and my original shipping fee was refunded before I even asked. Every message from their team was friendly and reassuring, turning a potential headache into a delight. Can’t imagine shopping anywhere else for special‑occasion dresses!”

Helpful Report

Posted 5 months ago

What a fantastic review, thank you so much! 💖 We're thrilled the gown wowed you and that our team could quickly turn a small issue into a smooth, stress-free fix. It’s always our goal to provide incredible value and warm, responsive service, so it’s great to know that came through. We’re honored to be your go-to for special-occasion dresses and can’t wait to assist you again!

Posted 5 months ago

“Finding this dress at such an affordable price felt like a dream come true. It arrived in just three days, neatly packaged and wrinkle free, saving me from any last‑minute stress. I noticed a small fit issue and reached out to customer support, who responded within 20 minutes with clear instructions and a prepaid return label. My replacement arrived the very next day and they refunded my original shipping fee before I even asked. Every interaction was warm and personal, making me feel genuinely valued. I’m beyond happy with the experience and will definitely be back for my next special occasion! 🌟”

Helpful Report

Posted 5 months ago

We’re so glad everything came together perfectly for you! 💫 It’s great to hear that the quick shipping, smooth exchange, and prompt support helped take the stress out of your special occasion. Our team always aims to make every interaction feel personal and easy, and your kind words truly mean a lot. We look forward to helping you shine again soon!

Posted 5 months ago

“Opening the package felt like unwrapping a gift filled with luxury yet priced like a bargain. Delivery arrived in just three days, perfectly folded to avoid any wrinkles. A quick exchange was effortless thanks to a prepaid return label and an instant refund of my shipping cost. Customer support kept me in the loop with friendly, timely messages. Every detail was handled with care and professionalism. I’m completely impressed and will be back for every special occasion! 🌟”

Helpful Report

Posted 5 months ago

We're so glad to hear your experience felt like unwrapping something truly special! 🎁 It’s wonderful that the fast delivery, smooth exchange, and thoughtful communication made everything feel seamless. We appreciate your kind words and can’t wait to help you find the perfect dress for your next big moment!

Posted 5 months ago

“Size swap couldn’t have been simpler thanks to their speedy support team 😊. Incredible value for a gown that looks and feels far more expensive. My dress arrived in just three days, neatly packaged and wrinkle free. Return label was prepaid and my shipping refund hit my account within hours. Friendly updates made the whole process stress free. I’m thrilled with every detail and will be back for my next event! 🌟”

Helpful Report

Posted 5 months ago

Thank you so much for the lovely feedback! 🌟 We're thrilled to hear the size swap was smooth and that our team made the experience easy from start to finish. Fast shipping, easy returns, and clear communication are exactly what we aim for, and we're so glad that came through. We can't wait to help you find your next show-stopping look!

Posted 5 months ago

“I was overjoyed when The Dress Outlet’s website guided me to the perfect style after a quick quiz and their team followed up to confirm my choice 😊. Their prices are so fair that I felt like I was getting a designer gown at a fraction of the cost. My dress arrived in just three days, beautifully packaged and wrinkle free, which was a huge relief. I didn’t need to return anything, but I was comforted knowing their return process is straightforward and they’ll refund shipping fees without a fuss. When I had a question about fabric care, customer service replied with friendly, detailed advice in under an hour. Everything felt seamless and personal, The Dress Outlet truly makes shopping a joy, and I’ll be back for every special occasion! 🌟”

Helpful Report

Posted 5 months ago

What a wonderful review, thank you for sharing your experience! 🌟 We're so happy the style quiz helped you find the perfect gown and that our team could add that extra layer of confidence along the way. Even when no return is needed, it’s great to know our policies gave you peace of mind. We're thrilled everything felt effortless and personal, and we can’t wait to help you shine at your next special event! 😊

Posted 5 months ago

“I was so happy when The Dress Outlet followed up after my order to confirm my measurements and make sure I’d get the perfect fit. Their prices are unbelievably reasonable for such high-quality gowns, I felt like I’d found a hidden designer treasure without the hefty price tag. My dress arrived in just three days, neatly wrapped and wrinkle free, which saved me from last-minute panic. When I needed to switch to a different color, their customer service team sent a prepaid return label instantly and shipped my replacement at no extra cost. They even refunded my original shipping fee within hours, making the refund process completely worry free. Shopping here felt like having a supportive friend in fashion who truly cares about your happiness and confidence. I’m absolutely in love with my experience and can’t wait to recommend The Dress Outlet to everyone!”

Helpful Report

Posted 5 months ago

We’re so glad we could help make everything feel easy and personalized from the start! 💗 Confirming sizing upfront is one of the ways we try to ensure a perfect fit, and we’re thrilled the quick exchange and refund process helped everything go smoothly. Your kind words about the quality and care truly mean the world to us. Thank you for your heartfelt recommendation, we can’t wait to help you find your next favorite look!

Posted 5 months ago

“I couldn’t believe how quickly The Dress Outlet made me feel like a VIP from the moment I placed my order 😊. Their prices are unbelievably fair for the stunning gown I received, it looked and felt like a couture piece without the couture price tag. My dress arrived in just four days, perfectly packaged and wrinkle free, which made me so happy. When I had a tiny question about care instructions, their customer service team replied in under an hour with friendly, clear guidance. I ended up exchanging for a different size and they sent me a prepaid return label, shipped the new dress the next day at no extra charge, and refunded my original shipping cost immediately. Shopping here felt effortless and genuinely caring, as if I was their only customer. I’m absolutely thrilled with my experience and know you will be too!”

Helpful Report

Posted 5 months ago

It means so much to hear how valued you felt throughout your experience with us! 💕 We're thrilled the gown impressed you and that the exchange process was smooth, fast, and stress-free. Our team always strives to provide thoughtful service, and we're glad that came through from start to finish. Thank you for the lovely feedback, we’re excited to welcome you back anytime you're ready for your next special look! 😊

Posted 5 months ago

“I was so relieved when The Dress Outlet reached out after I realized I’d ordered the wrong size and offered to fix it right away. Their customer service team responded within 30 minutes, sent me a prepaid return label, and shipped my new dress the same day at no extra cost. The price felt like an absolute bargain for the gorgeous quality and attention to detail in the gown I received. My original order arrived in just four days, perfectly packaged, and my replacement arrived two days later, both wrinkle free. They even refunded my initial shipping fee instantly, which made the whole process completely hassle free. Shopping here felt like having a helpful friend in the fashion world who truly cares about getting every detail right. I’m beyond happy with my experience and will definitely be coming back, and you will be too!”

Helpful Report

Posted 5 months ago

We're so glad we could help turn your sizing mix-up into a smooth and stress-free experience! 💖 It’s great to hear that our team was able to act quickly and ensure everything arrived just right, from the fast shipping to the instant refund. Your feedback about the quality and care truly means a lot to us. We look forward to helping you again soon, and we’re honored to be your go-to fashion friend! ✨

Posted 5 months ago

“I was so pleased when The Dress Outlet reached out after I mentioned I needed my dress for a last‑minute awards ceremony and offered free same‑day processing, my gown arrived in just two days, perfectly pressed and ready to wear. The price felt like a steal for such a beautifully detailed dress, and the quality blew me away. Their customer service team answered my sizing question within minutes and gave me personalized advice that took all the guesswork out of ordering. When I decided to exchange for a different color, they sent a prepaid return label and shipped my new dress the next day at no extra cost. They even refunded the original shipping fee promptly, which made the whole process stress‑free. Every interaction felt genuine and caring, like shopping with a close friend who truly has your back. I’m overjoyed with my experience and can’t recommend The Dress Outlet highly enough! ✨”

Helpful Report

Posted 5 months ago

We’re absolutely delighted that your experience with us felt so seamless and personal! 💫 It’s great to hear the same-day processing and quick exchange helped you feel confident and event-ready in time for the awards ceremony. Our team always aims to provide helpful, personalized support, and your kind words truly mean a lot. We're so glad you love your dress and can’t wait to help you shine at your next special occasion! 💕

Posted 5 months ago

“I was thrilled when The Dress Outlet surprised me with a free express upgrade after I mentioned I needed my dress for an unexpected gala, it arrived in just two days, perfectly wrapped and wrinkle‑free. Their prices felt like a luxury find at a bargain, and the gown’s craftsmanship blew me away. I had a quick question about fabric care and their team replied within 20 minutes with clear, friendly guidance. When the hem was slightly longer than expected, they sent a prepaid return label and shipped my tailored replacement without charging me a penny. They even refunded my original shipping fee within hours, which felt incredibly generous. Every interaction was warm and professional, making the whole experience effortless. I’m overjoyed with my purchase and can’t wait to shop with The Dress Outlet again!”

Helpful Report

Posted 5 months ago

We’re so happy to hear your gala gown arrived just in time and exceeded your expectations! ✨ It’s wonderful that the express upgrade, fast and friendly support, and quick exchange all made your experience smooth and stress-free. We believe every customer deserves thoughtful care, and it’s great to know that came through in every step. Thank you for your kind words we can’t wait to help you find your next perfect look! 💖

Posted 5 months ago

“I was so impressed when The Dress Outlet noticed I needed my dress for a surprise anniversary dinner and upgraded my shipping for free, it arrived in just two days, perfectly pressed and ready to wear. The price felt like an absolute steal for such gorgeous quality, and I couldn’t believe how luxurious the fabric looked in person. When I had a small question about care instructions, their customer service responded in under 30 minutes with friendly, detailed advice. I didn’t need to return anything, but I was relieved to see their refund policy is clear and hassle free. Everything from browsing their site to receiving my gown felt seamless and personal. I’m genuinely thrilled with my purchase and can’t wait to shop here again 😊”

Helpful Report

Posted 6 months ago

We're so glad to hear your anniversary surprise went off without a hitch! 💐 It’s always our pleasure to go the extra mile, and we’re thrilled the upgraded shipping, quality, and fast customer support made your experience a positive one. Even when no return is needed, we know peace of mind matters, so it's great to hear our clear policies added to your confidence. Thank you for the kind words we can’t wait to have you back for your next special occasion! 😊

Posted 5 months ago

“I was over the moon when The Dress Outlet reached out immediately after I mentioned I needed a last‑minute dress for my daughter’s graduation, they expedited my order free of charge and it arrived in just two days! Their prices felt like an absolute steal for a gown that looked and felt so luxurious. From the moment I asked a sizing question, their customer service was warm, knowledgeable, and responded within minutes. When I decided to return the original dress for a different size, they sent a prepaid label and processed my exchange flawlessly, no hidden fees or hassles. The replacement arrived quickly, perfectly pressed, and they even refunded my original shipping cost within hours. Shopping here felt like having a fashion‑savvy friend in my corner who truly cared about getting every detail right. I wholeheartedly recommend The Dress Outlet to anyone seeking style, value, and a truly personalized experience!”

Helpful Report

Posted 6 months ago

What a beautiful review, thank you for taking the time to share it! 🎓 We're so happy we could help you find the perfect dress in time for your daughter’s graduation. It’s wonderful to hear that everything from sizing support to the speedy exchange made your experience feel smooth and personalized. Our team takes pride in offering both value and thoughtful service, and your kind words remind us why we do what we do. We truly appreciate your recommendation and look forward to being part of more special moments in the future! 💖

Posted 5 months ago

“I was so delighted when The Dress Outlet surprised me with a free upgrade after I mentioned I needed my dress for a last‑minute photoshoot. Their prices are unbelievably fair for the stunning quality I received, this gown looked like it cost three times as much. My package arrived in just four days, neatly folded and wrinkle‑free, which was a huge relief. When I noticed the neckline was a bit higher than I expected, their customer service team responded instantly and arranged a hassle‑free exchange. They sent me a prepaid return label and had the new size at my door two days later, no extra charges applied. Throughout the process they kept me updated with friendly messages and even refunded my original shipping fee right away. I’m so impressed with their care and value that I’ll definitely be shopping here for all my special events! 🌷”

Helpful Report

Posted 6 months ago

Thanks so much for sharing your experience! 🌷 We're thrilled that everything from the surprise shipping upgrade to the quick and easy exchange made your photoshoot prep a breeze. It’s great to hear that you were impressed with both the quality of the gown and the support you received throughout. Our team is always here to make sure each detail is handled with care, and your kind words truly mean a lot. We can’t wait to help you shine at your next special event!

Posted 5 months ago

“I was so impressed when I noticed my order was delayed and The Dress Outlet tracked it down for me within minutes. Their customer service team sent regular updates and even upgraded my shipping at no extra cost. The price was incredible for a gown that looked and felt so luxurious. My dress arrived in six days - shorter than I expected and was perfectly packed. When I had a small fit issue, they guided me through the return process and shipped a new size the next day, and refunded my shipping fee instantly. Shopping here felt totally hassle-free and personalized. I’m beyond satisfied and can’t recommend The Dress Outlet enough for anyone seeking style, quality, and peace of mind!”

Helpful Report

Posted 6 months ago

We truly appreciate your thoughtful review! 💖 It’s wonderful to hear that our team was able to quickly locate your order and keep you updated along the way. We're glad the upgraded shipping and smooth exchange helped everything go off without a hitch. Making sure your experience feels personal and stress-free is what we aim for, and it means a lot to know we delivered on that. Thanks again for your kind words, we’re excited to help you again whenever you need your next standout look!

Posted 5 months ago

“I was so relieved when The Dress Outlet reached out after my order got delayed in transit and personally expedited my shipment at no extra cost. Their prices are unmatched for the quality I received, a stunning gown that looked runway‑ready without the designer price tag. The dress arrived in just five days, beautifully packaged and wrinkle‑free. When I discovered a tiny snag in the hem, their customer service team sent a prepaid return label and overnighted a flawless replacement, then immediately refunded my shipping fee. Every step felt transparent and caring, with timely updates that kept me in the loop. I couldn’t be happier with my experience, it’s rare to find a company that blends exceptional value with such thoughtful support!”

Helpful Report

Posted 6 months ago

What a joy to read your feedback! 🌟 We're so glad we could step in and make things right after the initial shipping delay. It means a lot to us that you felt supported and cared for throughout the process. Ensuring a smooth and stress-free experience is always our priority, and we’re happy to hear your replacement arrived quickly and perfectly. Your appreciation for both the quality and service truly motivates our team. Thank you for trusting us for your special occasion! 💫

Posted 5 months ago

“I was genuinely impressed when The Dress Outlet upgraded my shipping for free after I mentioned I needed the dress for an impromptu family wedding. Their prices feel like a luxury steal and the quality blew me away. My order arrived in just three days, perfectly folded and ready to wear right out of the box. When I realized the hem was a bit long, their customer service guided me through a no‑stress return and sent back the tailored size within two days. They even refunded my original shipping cost immediately, showing they truly value their customers. Every interaction felt warm and personal, reminding me I wasn’t just another order number. I’m so happy with my purchase that I’ll be recommending The Dress Outlet to all my friends! 🌺”

Helpful Report

Posted 6 months ago

Thank you so much for your kind and thoughtful review! 🌸 We're thrilled to hear that everything from the free upgraded shipping to the quick exchange and refund process helped make your experience a great one. It's always our goal to make sure every customer feels valued and supported, especially when time is tight for a special event. We're so glad you loved your dress and the service you received. We truly appreciate your recommendation and look forward to helping you again soon! 💕

Posted 5 months ago

“My heart leapt when The Dress Outlet surprised me with same‑day shipping after I worried I wouldn’t have my dress in time for the gala. Their prices are incredibly fair for a gown that looks and feels so luxurious. The package arrived in just three days, beautifully packaged and wrinkle‑free. I had a tiny issue with the zipper, so I reached out to customer service and they arranged a free return and sent me a flawless repaired replacement the next morning. They even refunded my return shipping almost instantly and kept me updated every step of the way. Shopping here felt like working with a friend who genuinely cares about your happiness and confidence. I’m absolutely in love with my dress and will be a lifelong fan of The Dress Outlet!”

Helpful Report

Posted 6 months ago

Thank you so much for your heartfelt review! 💕 We're delighted that we could help make your gala experience stress-free and memorable. It's wonderful to hear that the dress arrived quickly and met your expectations in both quality and service. We're also glad our team could swiftly resolve the zipper issue and keep you informed throughout the process. Your kind words mean a lot to us, and we’re honored to have earned your trust. We can’t wait to help you find your next show-stopping look! ✨

Posted 5 months ago

“I couldn’t stop smiling when The Dress Outlet went the extra mile after my package arrived with a tiny tear in the hem. Their customer service team apologized profusely, sent me a prepaid return label, and overnighted a flawless replacement dress at no additional charge. The original gown was an incredible deal, luxury quality at a price that didn’t break the bank. My first order showed up in just three days, and the replacement was at my door the very next morning, both packaged with care. They processed my refund for the return shipping instantly, so I didn’t have to wait a second longer than necessary. Shopping here feels like having a friend in the fashion business who truly cares about getting every detail right. I’m beyond impressed and will definitely be coming back for my next special occasion! 💖”

Helpful Report

Posted 6 months ago

Thank you so much, Kelly! 💖 We're absolutely thrilled to hear that your experience with us left such a positive impression, even though it began with a minor issue. Our team truly cares about getting things right, so we're glad the replacement process from the prepaid return label to the overnight delivery was quick and seamless for you. Your kind words about our service and quality mean a lot, and we’re honored to be part of your special occasions. We look forward to helping you shine again soon! ✨

Posted 6 months ago

“I had ordered a dress for my daughter’s prom, but when it arrived, it was the wrong size. I was initially panicked, but The Dress Outlet’s customer service team was incredible. They responded to my email within a day, helped me process the return smoothly, and even assisted in finding the right size with expedited shipping, all just in time for the big night. The replacement dress fit her perfectly and looked absolutely stunning. The quality was fantastic, especially for the price, and the return process was completely hassle-free. I felt so supported through the whole situation. I’ll absolutely be buying from them again, their care and service turned a stressful moment into a happy memory!”

Helpful Report

Posted 6 months ago

Thank you for sharing your experience! We’re so glad we could help get the right dress in time and make the process easy. It’s always our goal to take the stress out of special occasions and deliver quality and care you can count on ✨

Posted 6 months ago

The Dress Outlet is rated 4.6 based on 375 reviews