The Dress Outlet Reviews

Name: The Dress Outlet
Address: 1220 Maple Ave, Suite 1205, Los Angeles, California
Rating: 4.60

4.6 Rating 375 Reviews

90 %

of reviewers recommend The Dress Outlet

4.6

Based on 375 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

424-255-7943

Email:

sales@thedressoutlet.com

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The Dress Outlet 5 star review on 22nd December 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast shipping surprised me when my gown arrived in just two days, flawlessly packed to avoid any creases. Their customer support answered my care instruction question in under ten minutes, offering clear, friendly guidance. The price felt like discovering a boutique find at a fraction of the cost. When I requested a size exchange, a prepaid return label showed up instantly and my replacement shipped free of charge. Refund for the original shipping hit my account within hours without me having to ask. This seamless experience and genuine attention to detail have won my loyalty, I’ll be back for every special occasion!”

Helpful Report

Posted 5 months ago

We're so glad your experience was smooth from start to finish! 💕 It's great to hear the fast delivery, quick support, and easy exchange made everything feel effortless. Your kind words about our service and attention to detail truly mean a lot. We’re excited to help you find your next perfect look for any special occasion!

Posted 5 months ago

“Lightning-fast delivery meant my gown arrived in just three days, perfectly pressed and ready to wear. The price felt unreal for such high‑end fabric and intricate detailing. A tiny fit issue was sorted within minutes, a prepaid return label appeared in my inbox and the new size showed up two days later. All shipping fees were refunded automatically, no hoops to jump through. Truly seamless and caring service that makes me eager to shop here again!”

Helpful Report

Posted 5 months ago

We're so happy to hear everything went smoothly and that the gown arrived looking perfect and right on time! It's great that the quick exchange and instant refund made the process completely stress free. Thank you for your kind words, we can’t wait to help you find your next stunning look! 💖

Posted 5 months ago

“Landing on their website felt like stumbling on a hidden gem, thanks to clear size guides and friendly chat support guiding me to the perfect gown. At just under $150 it was an absolute steal for couture-level quality. Delivery took only three days and the dress arrived pressed and flawless. When I found the neckline sat a bit higher than I’d expected, support sent a prepaid return label right away and shipped an adjusted size within 48 hours. My original shipping fee was refunded without hesitation and I received timely updates at every step. This blend of unbeatable value, speedy delivery, and genuine care has made me a lifelong fan!”

Helpful Report

Posted 5 months ago

We're thrilled to hear your experience felt like discovering a hidden gem! It's wonderful that the size guide and chat support helped you choose the perfect gown, and that the quick exchange made everything seamless. Your kind words about the quality, service, and value mean so much to us. We’re honored to have earned your loyalty and look forward to helping you shine at every special event ahead! 💖

Posted 5 months ago

“Browsing through dozens of gowns felt overwhelming until customer support recommended the perfect style based on my measurements. At under $200 it was unbelievable for the craftsmanship and luxurious feel. The package arrived in four days, carefully folded to avoid any wrinkles. When I requested a color change, they sent a prepaid label immediately and shipped the new dress the very next day while refunding my original shipping cost. Every email felt friendly and attentive and this level of service ensures I’ll be back for every future event!”

Helpful Report

Posted 5 months ago

We're so glad our team could help you find the perfect gown and take the stress out of choosing! 💕 It’s wonderful to hear the dress exceeded your expectations in both quality and value, and that the color exchange was quick and easy. Your kind words about our service mean a lot, we can’t wait to help you feel amazing at your next special occasion!

Posted 5 months ago

“A last minute dress emergency turned into a delight when support offered free express shipping and my gown arrived in just two days in perfect condition. The price felt like a designer find at a fraction of the cost. A quick question about sizing was answered within 15 minutes via friendly email. Exchanging for a different color was effortless thanks to a prepaid return label and a replacement sent right away. Refund for the original shipping fee hit my account within hours with no fuss. Exceptional quality, fast service, and genuine care have earned my loyalty for life!”

Helpful Report

Posted 5 months ago

We’re so happy we could turn your dress emergency into a smooth and positive experience! 💖 It’s great to hear that the fast shipping, quick support, and seamless exchange all came together perfectly. Your kind words about our quality and care truly mean a lot. We’re honored to have earned your loyalty and look forward to helping you shine at your next event!

Posted 5 months ago

“Finding the perfect dress felt effortless thanks to their detailed size guide and speedy support. Gown arrived in just three days, neatly folded and ready to wear. When a minor fit issue popped up, they sent a prepaid return label within minutes and overnighted the new size at no extra cost. Prices truly astonished me, this level of craftsmanship shouldn’t be so affordable. Refund for my original shipping hit my account within hours, no questions asked. Exceptional value and care have won me over, I’ll be a loyal customer from here on out!”

Helpful Report

Posted 5 months ago

We're so glad to hear everything from sizing help to the fast exchange made your experience easy and enjoyable! It’s amazing to know the gown's quality exceeded your expectations and that our team could resolve the fit issue quickly. Your kind words mean a lot to us, we’re honored to have earned your loyalty and can’t wait to assist with your next special occasion! 💕

Posted 5 months ago

“Expert support guided me through sizing within 10 minutes. The dress arrived in just three days, perfectly packaged and wrinkle free. The price felt like a luxury find at a fraction of the typical cost. Swapping sizes was effortless with an instant prepaid return label and a same‑day replacement, plus shipping refunded in hours. Every update was friendly and clear. I’m thrilled with the entire experience and will be back again!”

Helpful Report

Posted 5 months ago

Thank you for sharing such kind feedback! 💖 We're glad our team could guide you quickly and that the size swap was smooth and stress free. It's wonderful to hear the quality and value impressed you, and we’re thrilled everything arrived just as expected. We look forward to helping you find your next perfect dress!

Posted 5 months ago

“From the moment I clicked checkout, everything felt seamless thanks to their helpful sizing quiz 😊. Prices are astonishingly fair for gowns that look runway ready, and mine arrived in just three days, perfectly pressed. When I had a small fit concern, support replied within 20 minutes and sent a prepaid return label at no cost. My replacement showed up two days later and they refunded my original shipping fee instantly. Friendly updates throughout made me feel genuinely valued and stress free. This level of quality and care has earned my loyalty, I’ll be a customer for life!”

Helpful Report

Posted 5 months ago

We're so happy to hear your experience was seamless from start to finish! It's great that the sizing quiz helped you feel confident, and that our support team made the exchange quick and easy. Your kind words about the value, quality, and service truly mean a lot. We're honored to have earned your loyalty and can't wait to help you shine at your next event!

Posted 5 months ago

“A quick message from support confirmed my custom measurements before shipping and saved me from any fit worries. The price felt like a rare find given the intricate beadwork and luxe fabric. My dress arrived in just four days, neatly wrapped to stay crease free. I didn’t need to return anything, but I was glad to see their return policy is straightforward and refunds shipping without fuss. Friendly updates kept me informed the whole way and made me feel genuinely valued. I’m thrilled with the entire experience and will be back for every special event”

Helpful Report

Posted 5 months ago

Thank you for the thoughtful feedback! We’re so glad the measurement check gave you peace of mind and that the gown’s quality exceeded your expectations. Even when returns aren't needed, it's great to know our policies gave you confidence. We're thrilled you felt valued and informed every step of the way, we can’t wait to help you find your next stunning look! 😊

Posted 5 months ago

“A surprise follow‑up email confirmed my dress was on its way earlier than expected, which really brightened my day. The price felt like a designer find at a fraction of the cost, and the craftsmanship exceeded my hopes. Delivery arrived in just three days, perfectly folded and wrinkle free. When I needed a size swap, their support team sent a prepaid return label and had the new size at my door within two days while refunding my original shipping fee instantly. Every step felt genuinely caring and professional and I’m excited to recommend them to friends and family! 🌟”

Helpful Report

Posted 5 months ago

We’re so glad the early shipping update added a special touch to your experience! It’s wonderful to hear the gown exceeded your expectations and that the size exchange was quick and seamless. Our team is always here to make sure everything feels easy and personal. Thank you for your kind words we truly appreciate your recommendation and look forward to helping you again soon! 💖

Posted 5 months ago

“From browsing the site to unwrapping my gown, every moment felt tailored to my needs. The price felt impossible for this level of detail and luxury. The package arrived three days later, neatly pressed and crease free. When I noticed the hem needed adjustment, the support team sent a prepaid return label and overnighted the perfect alteration without charging me. My shipping fee was refunded within hours, showing how much they value customers. Every interaction radiated warmth and professionalism and I will definitely shop here for all my future events!”

Helpful Report

Posted 5 months ago

Thank you for the wonderful review! 💕 We're so glad the entire experience felt personalized and that our team could handle the hem adjustment quickly and with care. It's great to know the quality and value of your gown made such a strong impression. We truly appreciate your kind words and can’t wait to help you look and feel amazing at your next event!

Posted 5 months ago

“Unexpected weather delays turned into a pleasant surprise when support upgraded my shipping free of charge. Prices felt like an absolute steal for a gown that looked and felt premium. Delivery still wrapped up in four days and the packaging arrived flawless. Exchanging for a different color was effortless thanks to a prepaid return label and instant refund of all fees. Friendly, timely updates made me feel genuinely valued. Shopping here felt like having a personal stylist in my corner. I’m already planning my next purchase!”

Helpful Report

Posted 5 months ago

We're so happy we could turn the weather delay into a smooth, positive experience for you! It’s great to hear the gown exceeded your expectations and that the color exchange and refund process was quick and easy. Your kind words mean a lot, and we’re excited to help you find your next perfect look, consider us your go-to personal stylist anytime! 💖

Posted 5 months ago

“Thanks to their team confirming my measurements before shipping, my gown fit perfectly on arrival. The price felt like a designer piece at a fraction of the cost. It showed up in just three days, neatly packaged and wrinkle free. When I needed a color swap, support sent a prepaid label and delivered the new dress two days later at no extra cost. My original shipping fee was refunded within hours. Truly seamless service that I can’t recommend highly enough!”

Helpful Report

Posted 5 months ago

We’re so glad to hear the fit was perfect and that the color exchange went smoothly! It’s always our goal to combine great value with seamless service, and we're thrilled that came through for you. Thank you for the kind words and recommendation, we’re excited to help you again for your next special occasion! 😊

Posted 5 months ago

“A last‑minute dress emergency turned into a delight when support upgraded my shipping free of charge and it arrived two days later, perfectly pressed and ready to wear. The price felt like a hidden designer find and the fabric’s quality blew me away. When I noticed the hem was a bit long, they emailed a prepaid return label and sent a tailored replacement within 48 hours at no extra cost. My original shipping fee was refunded instantly without me asking. Every update was warm and reassuring, making the whole process stress‑free. I’m so impressed by the care and value that I’ll be back for every special occasion!”

Helpful Report

Posted 5 months ago

We're so glad we could turn your dress emergency into a smooth and stress-free experience! 💖 It's wonderful to hear the fast shipping, quality, and tailored exchange all exceeded your expectations. Our team takes pride in offering thoughtful, responsive service, and we're thrilled that came through for you. We can’t wait to help you find your next perfect look!

Posted 5 months ago

“Customer service resolved my sizing question in under ten minutes with clear, friendly guidance. Dress quality rivaled high‑end designers at a fraction of the cost. Delivery arrived within four days, wrapped impeccably to prevent any creases. An effortless exchange followed with a prepaid return label and no extra fees. Original shipping was refunded instantly. Every update felt genuine and supportive. Highly recommend for anyone seeking elegance and peace of mind!”

Helpful Report

Posted 5 months ago

Thank you for the glowing feedback! 💕 We’re so happy the fast support, quality, and hassle-free exchange helped create such a smooth and elegant experience. It means a lot that you felt genuinely supported every step of the way. We truly appreciate your recommendation and look forward to helping you again soon!

Posted 5 months ago

“A surprise notification let me know my gown shipped a day early, which was such a treat. The price felt like a luxury steal for the beautiful sequin detailing I received. Delivery took just three days, and the dress arrived perfectly pressed and ready to wear. When I needed a slight alteration, customer support sent a prepaid label right away and overnighted the adjustment at no extra cost. My shipping refund hit my account within hours without any prompting. Every step was handled with genuine care and efficiency, making this hands‑down the best shopping experience I’ve ever had”

Helpful Report

Posted 5 months ago

We’re absolutely thrilled to hear this was your best shopping experience ever! It’s wonderful that the early shipping, detailed gown, and seamless alteration process all came together just right. Our team takes pride in making every step feel thoughtful and easy, and your kind words truly mean the world to us. We can’t wait to help you again for your next unforgettable moment! 💖

Posted 5 months ago

“Bright pink sequin dress from The Dress Outlet looked even better in person than online photos suggested. It arrived in only three days neatly packaged with no creases. When I asked about alteration options they responded within 20 minutes with clear instructions and a prepaid return label. My altered replacement arrived two days later with no extra charge and they refunded my original shipping cost immediately. Every message felt genuine and thoughtful which made the experience feel special. I will definitely be ordering from here again for all my formal events 😊”

Helpful Report

Posted 5 months ago

We're so glad the pink sequin dress wowed you in person and that everything from the fast shipping to the smooth alteration process made your experience feel special! It’s always our goal to provide thoughtful service and exceptional value, and we’re thrilled to know we delivered. We can’t wait to help you shine at your next formal event! 💖

Posted 5 months ago

“Beautiful dress, true to size! Great company would order again and will refer to friends.”

Helpful Report

(Santee) - Posted 5 months ago

Thank you so much for your wonderful review! 😊 We're thrilled to hear the dress was a perfect fit and that you had such a positive experience. Your support and referrals mean everything to us! 💖

Posted 5 months ago

“Browsing the site was a breeze, and detailed size guides ensured I picked the perfect fit 😊. The price felt like a steal for a gown that looked runway‑ready. Delivery arrived in three days, neatly wrapped with no creases. A small snag on the seam was handled instantly by support, who sent a prepaid label and overnighted a flawless replacement. Shipping fees were refunded within hours, no fuss. Every update felt personal, turning a minor hiccup into an impressive service moment. This level of care and quality makes me a lifelong fan!”

Helpful Report

Posted 5 months ago

We're so glad to hear the size guide helped you find the right fit and that our team was able to quickly take care of the seam issue! 😊 It's always our goal to turn small hiccups into smooth, stress-free solutions. Thank you for the kind words, we're honored to have earned your loyalty and can’t wait to help you again for your next special event! 💖

Posted 5 months ago

“Same-day shipping was offered when I flagged an urgent need for my dress. The gown arrived two days later, perfectly pressed and ready to wear. Prices feel too good to be true for such intricate detailing and premium fabric. A minor fit issue was resolved with a prepaid return label and an exchange shipped immediately at no cost. Original shipping fees were refunded without any back and forth. Every interaction felt warm, speedy, and professional and I will definitely shop here again!”

Helpful Report

Posted 5 months ago

We’re so happy we could help you get your dress in time and make everything feel effortless! It’s great to hear the quality impressed you and that the fit issue was quickly resolved with no hassle. Your kind words about our team mean a lot, and we can’t wait to assist you again for your next special occasion! 😊

Posted 5 months ago

The Dress Outlet is rated 4.6 based on 375 reviews