The Dress Outlet Reviews

Name: The Dress Outlet
Address: 1220 Maple Ave, Suite 1205, Los Angeles, California
Rating: 4.60

4.6 Rating 375 Reviews

90 %

of reviewers recommend The Dress Outlet

4.6

Based on 375 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

424-255-7943

Email:

sales@thedressoutlet.com

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The Dress Outlet 5 star review on 22nd December 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was so relieved when The Dress Outlet reached out after I realized I’d ordered the wrong size and offered to fix it right away. Their customer service team responded within 30 minutes, sent me a prepaid return label, and shipped my new dress the same day at no extra cost. The price felt like an absolute bargain for the gorgeous quality and attention to detail in the gown I received. My original order arrived in just four days, perfectly packaged, and my replacement arrived two days later, both wrinkle free. They even refunded my initial shipping fee instantly, which made the whole process completely hassle free. Shopping here felt like having a helpful friend in the fashion world who truly cares about getting every detail right. I’m beyond happy with my experience and will definitely be coming back, and you will be too!”

Helpful Report

Posted 5 months ago

We're so glad we could help turn your sizing mix-up into a smooth and stress-free experience! 💖 It’s great to hear that our team was able to act quickly and ensure everything arrived just right, from the fast shipping to the instant refund. Your feedback about the quality and care truly means a lot to us. We look forward to helping you again soon, and we’re honored to be your go-to fashion friend! ✨

Posted 5 months ago

“I was so pleased when The Dress Outlet reached out after I mentioned I needed my dress for a last‑minute awards ceremony and offered free same‑day processing, my gown arrived in just two days, perfectly pressed and ready to wear. The price felt like a steal for such a beautifully detailed dress, and the quality blew me away. Their customer service team answered my sizing question within minutes and gave me personalized advice that took all the guesswork out of ordering. When I decided to exchange for a different color, they sent a prepaid return label and shipped my new dress the next day at no extra cost. They even refunded the original shipping fee promptly, which made the whole process stress‑free. Every interaction felt genuine and caring, like shopping with a close friend who truly has your back. I’m overjoyed with my experience and can’t recommend The Dress Outlet highly enough! ✨”

Helpful Report

Posted 5 months ago

We’re absolutely delighted that your experience with us felt so seamless and personal! 💫 It’s great to hear the same-day processing and quick exchange helped you feel confident and event-ready in time for the awards ceremony. Our team always aims to provide helpful, personalized support, and your kind words truly mean a lot. We're so glad you love your dress and can’t wait to help you shine at your next special occasion! 💕

Posted 5 months ago

“I was thrilled when The Dress Outlet surprised me with a free express upgrade after I mentioned I needed my dress for an unexpected gala, it arrived in just two days, perfectly wrapped and wrinkle‑free. Their prices felt like a luxury find at a bargain, and the gown’s craftsmanship blew me away. I had a quick question about fabric care and their team replied within 20 minutes with clear, friendly guidance. When the hem was slightly longer than expected, they sent a prepaid return label and shipped my tailored replacement without charging me a penny. They even refunded my original shipping fee within hours, which felt incredibly generous. Every interaction was warm and professional, making the whole experience effortless. I’m overjoyed with my purchase and can’t wait to shop with The Dress Outlet again!”

Helpful Report

Posted 5 months ago

We’re so happy to hear your gala gown arrived just in time and exceeded your expectations! ✨ It’s wonderful that the express upgrade, fast and friendly support, and quick exchange all made your experience smooth and stress-free. We believe every customer deserves thoughtful care, and it’s great to know that came through in every step. Thank you for your kind words we can’t wait to help you find your next perfect look! 💖

Posted 5 months ago

“I was so impressed when The Dress Outlet noticed I needed my dress for a surprise anniversary dinner and upgraded my shipping for free, it arrived in just two days, perfectly pressed and ready to wear. The price felt like an absolute steal for such gorgeous quality, and I couldn’t believe how luxurious the fabric looked in person. When I had a small question about care instructions, their customer service responded in under 30 minutes with friendly, detailed advice. I didn’t need to return anything, but I was relieved to see their refund policy is clear and hassle free. Everything from browsing their site to receiving my gown felt seamless and personal. I’m genuinely thrilled with my purchase and can’t wait to shop here again 😊”

Helpful Report

Posted 6 months ago

We're so glad to hear your anniversary surprise went off without a hitch! 💐 It’s always our pleasure to go the extra mile, and we’re thrilled the upgraded shipping, quality, and fast customer support made your experience a positive one. Even when no return is needed, we know peace of mind matters, so it's great to hear our clear policies added to your confidence. Thank you for the kind words we can’t wait to have you back for your next special occasion! 😊

Posted 5 months ago

“I was over the moon when The Dress Outlet reached out immediately after I mentioned I needed a last‑minute dress for my daughter’s graduation, they expedited my order free of charge and it arrived in just two days! Their prices felt like an absolute steal for a gown that looked and felt so luxurious. From the moment I asked a sizing question, their customer service was warm, knowledgeable, and responded within minutes. When I decided to return the original dress for a different size, they sent a prepaid label and processed my exchange flawlessly, no hidden fees or hassles. The replacement arrived quickly, perfectly pressed, and they even refunded my original shipping cost within hours. Shopping here felt like having a fashion‑savvy friend in my corner who truly cared about getting every detail right. I wholeheartedly recommend The Dress Outlet to anyone seeking style, value, and a truly personalized experience!”

Helpful Report

Posted 6 months ago

What a beautiful review, thank you for taking the time to share it! 🎓 We're so happy we could help you find the perfect dress in time for your daughter’s graduation. It’s wonderful to hear that everything from sizing support to the speedy exchange made your experience feel smooth and personalized. Our team takes pride in offering both value and thoughtful service, and your kind words remind us why we do what we do. We truly appreciate your recommendation and look forward to being part of more special moments in the future! 💖

Posted 5 months ago

“I was so delighted when The Dress Outlet surprised me with a free upgrade after I mentioned I needed my dress for a last‑minute photoshoot. Their prices are unbelievably fair for the stunning quality I received, this gown looked like it cost three times as much. My package arrived in just four days, neatly folded and wrinkle‑free, which was a huge relief. When I noticed the neckline was a bit higher than I expected, their customer service team responded instantly and arranged a hassle‑free exchange. They sent me a prepaid return label and had the new size at my door two days later, no extra charges applied. Throughout the process they kept me updated with friendly messages and even refunded my original shipping fee right away. I’m so impressed with their care and value that I’ll definitely be shopping here for all my special events! 🌷”

Helpful Report

Posted 6 months ago

Thanks so much for sharing your experience! 🌷 We're thrilled that everything from the surprise shipping upgrade to the quick and easy exchange made your photoshoot prep a breeze. It’s great to hear that you were impressed with both the quality of the gown and the support you received throughout. Our team is always here to make sure each detail is handled with care, and your kind words truly mean a lot. We can’t wait to help you shine at your next special event!

Posted 5 months ago

“I was so impressed when I noticed my order was delayed and The Dress Outlet tracked it down for me within minutes. Their customer service team sent regular updates and even upgraded my shipping at no extra cost. The price was incredible for a gown that looked and felt so luxurious. My dress arrived in six days - shorter than I expected and was perfectly packed. When I had a small fit issue, they guided me through the return process and shipped a new size the next day, and refunded my shipping fee instantly. Shopping here felt totally hassle-free and personalized. I’m beyond satisfied and can’t recommend The Dress Outlet enough for anyone seeking style, quality, and peace of mind!”

Helpful Report

Posted 6 months ago

We truly appreciate your thoughtful review! 💖 It’s wonderful to hear that our team was able to quickly locate your order and keep you updated along the way. We're glad the upgraded shipping and smooth exchange helped everything go off without a hitch. Making sure your experience feels personal and stress-free is what we aim for, and it means a lot to know we delivered on that. Thanks again for your kind words, we’re excited to help you again whenever you need your next standout look!

Posted 5 months ago

“I was so relieved when The Dress Outlet reached out after my order got delayed in transit and personally expedited my shipment at no extra cost. Their prices are unmatched for the quality I received, a stunning gown that looked runway‑ready without the designer price tag. The dress arrived in just five days, beautifully packaged and wrinkle‑free. When I discovered a tiny snag in the hem, their customer service team sent a prepaid return label and overnighted a flawless replacement, then immediately refunded my shipping fee. Every step felt transparent and caring, with timely updates that kept me in the loop. I couldn’t be happier with my experience, it’s rare to find a company that blends exceptional value with such thoughtful support!”

Helpful Report

Posted 6 months ago

What a joy to read your feedback! 🌟 We're so glad we could step in and make things right after the initial shipping delay. It means a lot to us that you felt supported and cared for throughout the process. Ensuring a smooth and stress-free experience is always our priority, and we’re happy to hear your replacement arrived quickly and perfectly. Your appreciation for both the quality and service truly motivates our team. Thank you for trusting us for your special occasion! 💫

Posted 5 months ago

“I was genuinely impressed when The Dress Outlet upgraded my shipping for free after I mentioned I needed the dress for an impromptu family wedding. Their prices feel like a luxury steal and the quality blew me away. My order arrived in just three days, perfectly folded and ready to wear right out of the box. When I realized the hem was a bit long, their customer service guided me through a no‑stress return and sent back the tailored size within two days. They even refunded my original shipping cost immediately, showing they truly value their customers. Every interaction felt warm and personal, reminding me I wasn’t just another order number. I’m so happy with my purchase that I’ll be recommending The Dress Outlet to all my friends! 🌺”

Helpful Report

Posted 6 months ago

Thank you so much for your kind and thoughtful review! 🌸 We're thrilled to hear that everything from the free upgraded shipping to the quick exchange and refund process helped make your experience a great one. It's always our goal to make sure every customer feels valued and supported, especially when time is tight for a special event. We're so glad you loved your dress and the service you received. We truly appreciate your recommendation and look forward to helping you again soon! 💕

Posted 5 months ago

“My heart leapt when The Dress Outlet surprised me with same‑day shipping after I worried I wouldn’t have my dress in time for the gala. Their prices are incredibly fair for a gown that looks and feels so luxurious. The package arrived in just three days, beautifully packaged and wrinkle‑free. I had a tiny issue with the zipper, so I reached out to customer service and they arranged a free return and sent me a flawless repaired replacement the next morning. They even refunded my return shipping almost instantly and kept me updated every step of the way. Shopping here felt like working with a friend who genuinely cares about your happiness and confidence. I’m absolutely in love with my dress and will be a lifelong fan of The Dress Outlet!”

Helpful Report

Posted 6 months ago

Thank you so much for your heartfelt review! 💕 We're delighted that we could help make your gala experience stress-free and memorable. It's wonderful to hear that the dress arrived quickly and met your expectations in both quality and service. We're also glad our team could swiftly resolve the zipper issue and keep you informed throughout the process. Your kind words mean a lot to us, and we’re honored to have earned your trust. We can’t wait to help you find your next show-stopping look! ✨

Posted 5 months ago

“I couldn’t stop smiling when The Dress Outlet went the extra mile after my package arrived with a tiny tear in the hem. Their customer service team apologized profusely, sent me a prepaid return label, and overnighted a flawless replacement dress at no additional charge. The original gown was an incredible deal, luxury quality at a price that didn’t break the bank. My first order showed up in just three days, and the replacement was at my door the very next morning, both packaged with care. They processed my refund for the return shipping instantly, so I didn’t have to wait a second longer than necessary. Shopping here feels like having a friend in the fashion business who truly cares about getting every detail right. I’m beyond impressed and will definitely be coming back for my next special occasion! 💖”

Helpful Report

Posted 6 months ago

Thank you so much, Kelly! 💖 We're absolutely thrilled to hear that your experience with us left such a positive impression, even though it began with a minor issue. Our team truly cares about getting things right, so we're glad the replacement process from the prepaid return label to the overnight delivery was quick and seamless for you. Your kind words about our service and quality mean a lot, and we’re honored to be part of your special occasions. We look forward to helping you shine again soon! ✨

Posted 6 months ago

“I had ordered a dress for my daughter’s prom, but when it arrived, it was the wrong size. I was initially panicked, but The Dress Outlet’s customer service team was incredible. They responded to my email within a day, helped me process the return smoothly, and even assisted in finding the right size with expedited shipping, all just in time for the big night. The replacement dress fit her perfectly and looked absolutely stunning. The quality was fantastic, especially for the price, and the return process was completely hassle-free. I felt so supported through the whole situation. I’ll absolutely be buying from them again, their care and service turned a stressful moment into a happy memory!”

Helpful Report

Posted 6 months ago

Thank you for sharing your experience! We’re so glad we could help get the right dress in time and make the process easy. It’s always our goal to take the stress out of special occasions and deliver quality and care you can count on ✨

Posted 6 months ago

“I was honestly nervous about ordering a formal dress online, but The Dress Outlet completely changed my mind. Not only was the price incredibly reasonable, but the dress looked even more stunning in person than it did in the photos. I had a last-minute event and was so relieved when it arrived earlier than expected. The fit was perfect, and the quality was amazing for the price. I did reach out to customer service with a sizing question before ordering, and they were quick, kind, and super helpful. It made me feel like they genuinely cared about my experience. I’ll definitely be shopping here again, I’m so glad I took the chance. Highly recommend this place to anyone looking for beautiful dresses without the stress!”

Helpful Report

Posted 6 months ago

Thank you for trusting us with such an important purchase—we know how nerve-wracking it can be to order formalwear online. We’re so glad we could help ease the stress and that everything came together beautifully for your event. You’ll always have a place here when you need something special ✨

Posted 6 months ago

“I was overjoyed when The Dress Outlet surprised me with a handwritten thank‑you note tucked into my package, it immediately made me feel valued as a customer. Their prices felt like a steal for the gorgeous gown I received, and the quality exceeded my expectations. My order arrived in just five days, perfectly pressed and ready to wear, which saved me from last‑minute stress. When I realized the sleeve length was a bit long, their customer service team arranged a free return and shipped the altered replacement within two days. They kept me informed at every step and processed my refund for the original shipping fee in under 24 hours. Everything was handled with warmth and professionalism, making the whole experience a breeze. I can’t recommend The Dress Outlet enough—they truly care and deliver exceptional value! 🌸”

Helpful Report

Posted 6 months ago

This was such a joy to read—thank you for letting us be part of your special moment. We’re so glad the handwritten note and extra care made an impact, and it means the world to know you felt looked after every step of the way. You’ll always have a place with us ✨

Posted 6 months ago

“When I received my dress, the fit was perfect and the fabric was even more beautiful in person than online pics suggested. The Dress Outlet’s prices are so reasonable, I actually did a double take before checking out. Their delivery was lightning fast, my dress showed up in just four days, and it was carefully wrapped to prevent any wrinkles. I had a small question about care instructions and their team replied with friendly, detailed guidance within 30 minutes. Even though I didn’t need to return anything, I appreciated knowing their refund policy is straightforward and customer‑friendly. The whole shopping experience felt seamless and stress‑free, and I couldn’t be happier with my purchase. I’ll definitely recommend The Dress Outlet to everyone looking for quality and value! 🌟”

Helpful Report

Posted 6 months ago

This truly made our day—thank you for taking the time to share your experience. Knowing that the dress fit perfectly and that our team could be there when you needed us means everything. We’ll be right here when you’re ready for your next one ✨

Posted 6 months ago

“The Dress Outlet made me happy from start to finish by going above and beyond when I accidentally ordered the wrong color dress. Their customer service team responded within an hour, helped me initiate a return, and even upgraded my shipping at no extra cost. The price was unbeatable for such high quality, and I felt like I was getting a designer gown for a fraction of the cost. My original order arrived in just three days, and my replacement dress was delivered two days later, both impeccably packaged. When I needed a refund for the shipping difference, they processed it instantly without any hassle. The whole experience felt personal and caring, as if I was their only customer. I couldn’t be more thrilled and will definitely be shopping here again! 😊”

Helpful Report

Posted 6 months ago

We’re so glad we could turn things around for you and make the experience seamless from start to finish. Your kind words mean a lot to us, and we can’t wait to have you back again soon ✨

Posted 6 months ago

“I have purchased R & M Richards outfits from department stores in the past. I was unable to find the color I needed for a wedding and found this one at The Dress Outlet. It fit perfectly and the color was exactly what I needed. Price was fabulous.”

Helpful Report

(Santee) - Posted 6 months ago

Thank you so much, Julie! We're delighted you found the perfect R & M Richards outfit for your wedding and that the fit and color were just right. We're glad you appreciated the price too! We look forward to helping you with future special occasions.

Posted 6 months ago

“This dress is SO PRETTY! Thank you!😊 This dress is very well made. It is the BEST quality I have seen in a very long time! Thank you and God bless y’all!!! Keep up the good work! ALWAYS remember that Jesus loves you all!!!❤️”

Helpful Report

(Santee) - Posted 6 months ago

Thank you so much, Kimberly! We're honored by your kind words and thrilled to hear you love the dress and its quality. Your blessing means a lot to us, and we’ll keep working hard to provide the best for all our customers. God bless you too! ❤️😊

Posted 6 months ago

“Lovely dress. Sizing was perfect. Very pleased.”

Helpful Report

(Santee) - Posted 6 months ago

Thank you, Amy! We're so glad to hear the dress was a perfect fit and that you were pleased with your purchase. We truly appreciate your support and hope you enjoy wearing it! 💖

Posted 6 months ago

“I ordered a dress for my daughter’s senior prom and realized the day after placing the order that I had accidentally chosen the wrong size. I was panicking thinking I’d have to cancel or reorder, but The Dress Outlet’s customer service team was incredibly kind and quick to respond. They helped me update the size before the item shipped no extra charge, no hassle.”

Helpful Report

Posted 6 months ago

We’re so glad we could help you out in time—prom is a big deal, and we're happy to have played a small part in making it less stressful! Thanks for your kind words about our team—it truly means a lot. Wishing your daughter an unforgettable senior prom, and we hope to assist you again in the future! – The Dress Outlet Team ✨

Posted 6 months ago

The Dress Outlet is rated 4.6 based on 375 reviews