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The Dress Outlet Reviews

4.6 Rating 375 Reviews

90 %

of reviewers recommend The Dress Outlet

Company Reviews

Product Reviews

4.6

Based on 375 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

424-255-7943

Email:

sales@thedressoutlet.com

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The Dress Outlet 5 star review on 22nd December 2025

The Dress Outlet 5 star review on 19th December 2025

The Dress Outlet 5 star review on 19th December 2025

The Dress Outlet 5 star review on 27th November 2025

Natasha Southwell

The Dress Outlet 5 star review on 5th November 2025

The Dress Outlet 5 star review on 10th October 2025

The Dress Outlet 5 star review on 1st October 2025

97

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was worried about some other reviews with the return policy. But I saw how some of those customers had received their dress and loved it. I think it just varies from order to order and some people are never going to be pleased. I placed the order anyways and I thought the dress was too small on me, so I looked online and chatted with their chatbot that told me I could exchange. I went to their return portal, did an instant exchange so I get my dress sooner and send the other back. It worked out great! JUst try them. Dress looked great and I would buy again from them,.”

Helpful Report

Posted 6 months ago

Thank you so much for giving us a chance and sharing your experience! We're glad to hear the exchange process was smooth and that the new size worked out beautifully. You're right—every order is different, but we always aim to make things right when given the opportunity. We truly appreciate your support and look forward to serving you again soon! – The Dress Outlet Team ✨

Posted 6 months ago

“Beautiful dresses of high quality. Excellent customer service that is always ready to solve problems in order to satisfy the customer. I am very happy with my purchases. The dresses fit perfectly if you follow the size charts.”

Helpful Report

Posted 6 months ago

Thank you for the kind words! We’re so glad to hear you’ve had a great experience, from fit to service. It means a lot to know you’re happy with your purchases and that the size charts helped make it all work smoothly. ✨

Posted 6 months ago

“Amazing arrived on time true to size”

Helpful Report

(Santee) - Posted 6 months ago

We’re so glad to hear it arrived right on time and fit just the way it should! Thanks for taking a moment to let us know—it means a lot. ✨

Posted 6 months ago

“Very nice dresses Nd quick shipping. Very pleased.”

Helpful Report

(Santee) - Posted 6 months ago

Thank you, Javetta! We're so glad to hear you were pleased with the dresses and the quick shipping. We appreciate your support and hope to serve you again soon! 💕

Posted 6 months ago

“Very easy shopping they are always here to help if you need any additional answer”

Helpful Report

(Santee) - Posted 6 months ago

Thank you for the great feedback! We’re happy to hear your shopping experience was easy and that our team was able to assist you when needed. We’re always here to help — and we appreciate you choosing us! ✨

Posted 6 months ago

“I loved what I ordered I had to reorder a bigger size I'm waiting for you'll to ship it to me”

Helpful Report

(Santee) - Posted 6 months ago

Thank you for your feedback! We're so glad to hear you loved your order. If you've already placed the exchange or reorder, your new size should be on the way soon.

Posted 6 months ago

“The dress is gorgeous, I received so many compliments on it. I'm 5'4" and the dress fit longer on me (by the calves) different than how it looka on the model. The back of the dress zips up. I ordered an XL and it fit perfect on me, just a little longer as mentioned earlier. For reference I'm 161lbs,a size 6 in women's jeans and a size 40C in bra.”

The Dress Outlet 5 star review on 8th July 2025

Helpful Report

(Santee) - Posted 6 months ago

Thank you so much for your detailed review! We're thrilled to hear the dress looked gorgeous on you and that you received so many compliments. Your sizing reference is incredibly helpful for other shoppers too. We're glad it fit well overall, even if the length ran a bit longer. We appreciate you sharing your experience! 💕

Posted 6 months ago

“I ordered my daughters prom dress on April 17th from Toronto, Canada and already received the dress on April 21st!! The dress is absolutely stunning and we paid less than 1/2 price of retail from stores like Monique's and Candy Prom. The only downfall was that we ended up paying $60 cdn. to The Dress Outlet for shipping and then another $80 cdn. to get it across the border. All in all we received a gorgeous dress with the same quality as the retail stores but fo basically half the price. Absolutely recommend The Dress Outlet!”

Helpful Report

Posted 8 months ago

“Best place. They have super fast shipping so I got my dress in 1 day. LIFE SAVERS.”

The Dress Outlet 5 star review on 21st February 2025

The Dress Outlet 5 star review on 21st February 2025

Helpful Report

Posted 10 months ago

“This place really helped me get a dress. Called, spoke with one of their reps, and they really helped me find the perfect dress. Great customer service!”

The Dress Outlet 5 star review on 21st February 2025

Helpful Report

Posted 10 months ago

“There were some hiccups. The team wasn't responding as quick as I wanted, but then I got a hold of Frank and he was a gem in helping me move this forward. Talk with Frank if you can! Working with him was simply fantastic.”

The Dress Outlet 5 star review on 21st February 2025

Helpful Report

Posted 10 months ago

“I was worried about the other reviews with issues on the returns but I had nothing but a smooth process. I spoke with Maica, she guided me through it and I was able to exchange for another color without issue. The price was too good to pass up. Highly recommend this place if you are looking for a low cost dress option.”

The Dress Outlet 5 star review on 21st February 2025

Helpful Report

Posted 10 months ago

“I tried so many dresses and then found this website. I was worried because I have to try them on, but then I found that they have an exchange policy and felt much better.”

The Dress Outlet 5 star review on 21st February 2025

Helpful Report

Posted 10 months ago

“I was so worried that I wasn't going to get this dress on time. I called and spoke with Maica that helped me get this sent to me ASAP. Yeah, it did cost a bit more but we got it taken care of and I got my lovely dress. So many compliments.”

The Dress Outlet 5 star review on 21st February 2025

Helpful Report

Posted 10 months ago

“Absolutely love love love this dress. The way that it shines in the sun is simply AMAZING. The fit perfect since it has a corset back and the dress has some stretch given as well. Customer service was GREAT. They really helped out when I was in a bind and needed this expedited. HIGHLY RECOMMEND.”

Helpful Report

Posted 10 months ago

“I was looking all over for something that my daughter would love. I searched Google and found this place and they had this dress in stock that my daughter loved. Shipping was fast as it came in a few days. Sizing was an issue at first, but they were ready with an exchange and they didn't need me to return it immediately. We go an exchange instantly, arrived in another couple of days and saved my daughters party. Would recommend to all!”

Helpful Report

Posted 1 year ago

“I was looking all over for something that my daughter would love. I searched Google and found this place and they had this dress in stock that my daughter loved. Shipping was fast as it came in a few days. Sizing was an issue at first, but they were ready with an exchange and they didn't need me to return it immediately. We go an exchange instantly, arrived in another couple of days and saved my daughters party. Would recommend to all!”

Helpful Report

Posted 1 year ago

“My daughters wedding was a beautiful event! When she saw my outfit, she burst into tears exclaiming,"Oh mom, you look so beautiful"! Thank you again for this wonderful pants suit! I got several compliments, on it! You made this a wonderful time in our life!❤️. Terri Moore”

Helpful Report

Posted 1 year ago

“It was easy to order, looks great, and you do a good job following up, packaging, and communicating.”

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Posted 1 year ago

“Beautiful and elegant dress! The hit of the wedding !”

The Dress Outlet 5 star review on 8th December 2024

Helpful Report

Posted 1 year ago

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The Dress Outlet is rated 4.6 based on 375 reviews