TheDressWarehouse Reviews

Name: TheDressWarehouse
Address: 51-05 Flushing Avenue, Suite 200, Maspeth, New York
Rating: 3.92

3.9 Rating 304 Reviews

69 %

of reviewers recommend TheDressWarehouse

3.9

Based on 304 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

About TheDressWarehouse:

Right from the Fashion District of New York City, TheDressWarehouse stylists’ work around the clock to find our customers the best deals from the best designers. We pride ourselves on providing our customers with a variety of high-end gowns at 40-90% off market prices. We may all share a passion for fashion, but the TheDressWarehouse.com family has three things in common:

An endless love for high-end designer gowns
A desire for a wide variety of exquisite dresses in one place
And an obsession with amazing fashion at a discounted price!

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TheDressWarehouse 5 star review on 4th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I lost a lot of money. its nothing like the picture. the fabric in real life is hiny and looks plasticy and cheap , in the picture its a mattes expensive lloking satin. very upsetting”

Helpful Report

Posted 4 days ago

“Unfortunately the size chart is inaccurate and I cannot return the dresses, bought 2 dresses that do not fit me. I will not be ordering from you again.”

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Posted 1 month ago

“Hi. This is the worst item I have ever bought on your site. I was sent a wrong colour, and the quality is very poor. It's not worth the money paid.”

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Posted 1 month ago

“Terrible service”

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Posted 2 months ago

“First, I'll say that I ordered 2 dresses for my daughter's prom. I placed the order on 4/12 and they arrived 4/17. Price is very reasonable, the dresses were beautiful and they arrived within 5 days. Second, I ordered these dresses ONLY because it clearly stated on the website "EASY RETURNS". I requested a return on 4/22, within 5 days of receipt of the dresses; they are unworn, in the original packaging with tags intact. However, I was then told that they will only accept returns/refunds for 2 brands on their website. This was not clear any where on the website and I think this is predatory advertising. The return/refund policy is seriously misleading and dishonest.”

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Posted 5 months ago

“Im sad and upset, because they didn't return the money in my card, because the dress didn't fit me, they give me a store credit but that is the same of loose my money, because I m not going to buy more dresses there. That is a way to steal money, I'm not going to buy more dress I don't need it. Don't recommend that page”

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Posted 5 months ago

“The dress is GORGEOUS!! That gets 5 stars!! Be careful, if you order from the "warehouse" vs "NYDress" even though they are the same company the price is different. I made the mistake and accidentally ordered from the warehouse and was charged the full amount instead of the on sale price I saw online. When emailed they did not care to help fix it stating prices are subjected to change. Good old bait and switch method. I even snap shot the sale price and they did not care. Another warning, I used the size chart and it did not fit and I needed a larger size. I called at first they refused to let me exchange, stating all sales are final. I pretty much had to beg stating I did not want to return I just need a size up and the manager made an exception but I had to pay for shipping and return. Although the dress is GORGEOUS, I do not like this company.”

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Posted 5 months ago

“The return policy is non-existent! In that unless it's 1 of TWO brands, there is no return, only an exchange WITH a restocking fee. DO NOT PURCHASE UNLESS YOU ARE 100% SURE THE DRESS WORKS FOR YOU. Why am I returning? Because they didn't arrive as stated - they arrived AFTER the event. Waited on hold for 10 minutes to talk to a representative and at exactly 10 minutes I was bumped to voicemail stating no one was available. RIP OFF.”

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Posted 7 months ago

“Neither of the dresses fit”

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Posted 7 months ago

“Nothing like the colour shown online. Cheap nd rumpled materiel too.”

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Posted 10 months ago

“They sent me a completely different dress from what I ordered. Very Disappointing.”

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Posted 1 year ago

“I want to return my order no body answered or reply to my many emails”

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Posted 1 year ago

“Extremely bad, all the gems on the dress were missing , the dress had a bad smell as old clothes. I can’t wear it”

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Posted 1 year ago

“I tried returning. Contacted via message on website and email I was sent to and I can't get any answers on how to return the dress. I'm just glad I had other dresses in my closet to use.”

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Posted 1 year ago

“Sent me the wrong address. I sent it back. Unable to compensate for the mistake. Greatly inconvenience me and hopefully I have been refunded. I don’t know yet. I better be.”

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Posted 1 year ago

“I will never order from this company again! First inconvenience was that my daughters dress was shipped to a different state! Second inconvenience was that they wont let you exchage for a different size. I was not interested nor expecting a refund all I wanted was to exchange for different size. There are several other companys that carry the same dresses and will allow you to exchange. Now I'm stuck with a wedding dress that she cannot wear. I do not and will not recommend this store to anyone.”

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Posted 1 year ago

“HORRIBLE SERVICE - BUYER BEWARE This website does NOT make it clear upfront that they do not accept returns. The dress I received was not sized as marked. I received it via mail, did not not fit (way too small) and I could not return it.”

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Posted 1 year ago

“The dress I received was not in the same color as the photos on the website! On the website, the color of the dress is bright yellow which was what attracted me, but the actual dress I received has a very dull and pale color which I DON'T LIKE at all. Since it is the final sale, now I end up with a piece just hanging in the closet!!!!!”

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Posted 1 year ago

“I ordered style# 92497 Tarik Ediz dress in yellow color, I was very disappointed when I opened up the box, the color is not anything close to the color in your site, it is very dull. I asked my 11 years old what color do you think this is, she said it looked more green than yellow. this is my first time buying a dress from this site, I am very disappointed as I was expecting beautify yellow just like the photo on the site. Now I am stuck with it as it is not returnable! Buyer be careful!”

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Posted 1 year ago

“Receiving this "dress," if we can even call it that, was a profound disappointment. The fabric is of notably poor quality, and the glitter/sequins seem to fall off just from glancing at it. Attempting to unwrap the dress was a futile endeavor, as it quite literally disintegrated in my hands. I strongly advise against purchasing this garment!”

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Posted 2 years ago

TheDressWarehouse is rated 3.9 based on 304 reviews