The Flower Shops Network Reviews

Name: The Flower Shops Network
Address: 367 Winchester Rd, Southampton, United Kingdom
Rating: 3.92

3.9 Rating 571 Reviews

71 %

of reviewers recommend The Flower Shops Network

Company Reviews

Questions

Metrics

3.9

Based on 571 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

020 3808 3818

Email:

contact@theflowershops.co.uk

Location:

367 Winchester Rd,
Southampton
United Kingdom
SO16 7DJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers not what I wanted but acceptable receiver loved them Thank you”

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Posted 2 years ago

“Whereas the flowers themselves were satisfactory the delivery was a disgrace the box clearly marked which way up it should be delivered it was upside down on the front step this was very difficult to see in photo sent but door was answered promptly and box found upside down resulting in some of the roses been damaged. I did rate DPD the delivery company poorly but have heard nothing from them since. I have looked for the photo since to forward to you but it seems to have gone.”

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Posted 2 years ago

“After giving the wrong number of the house that the driver was delivering to he rang my mobile and went way over his remit by liaison with me over the phone until he found the right house.. thank you so much..”

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Posted 2 years ago

“Thank you the flowers was beautiful and the time was perfect I will be ordering again.”

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Posted 2 years ago

“Sent flowers for Canada to my sister in Rossendale, England. Delivery was fast and my sister loved them, said they were beautiful.”

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Posted 2 years ago

“My beautiful friend appreciated the flowers greatly!”

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Posted 2 years ago

“They didn’t send the picked bouquet which was disappointing as it’s not cheap. sent a box filled with colourful flowers but not particularly well arranged”

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Posted 2 years ago

“Great service fast and efficient great prise”

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Posted 2 years ago

“I ordered these in the early hours of the morning and they were delivered by late morning. Excellent service for a last minute gift, or quick delivery requirement.”

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Posted 2 years ago

“4 arrived one arrived late. Great flowers”

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Posted 2 years ago

Apologies for the phone call volume, I have gone ahead and reordered the flowers, upgrading them to the "Letterbox Snowdrift" with our apologies. We will be addressing the matter with our courier partner responsible for this delivery. Thank you for your patience and understanding, I'm happy we were able to rectify the situation

Posted 2 years ago

“I loved the bouquet I chose not wasn’t as fond of the substitution. The original one looked like an actual arrangement but the other one not so much”

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Posted 2 years ago

“Sadly flowers not delivered on my god-daughters 30th birthday. Only informed of this at 17.00 on the day, so too late to replace on the day Delivered,16.00 the next day”

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Posted 2 years ago

“Excellent service and beautiful flowers delivered!!”

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Posted 2 years ago

“Never used before but ordered flowers for my partners sisters birthday , ordered and within one hour they were there !! The flowers looked exactly like they did on the photograph , stunning and the recipient was over the moon with them , will definitely use again x”

The Flower Shops Network 5 star review on 31st December 2022

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Posted 2 years ago

“I will never use this company again!! Firstly the bouquets do not reflect the price paid. Secondly, they sent to the billed address and not the delivery address (which is just appalling) Thirdly, I specifically asked for this to be delivered before 12pm and they arrived hours later, when no one was home. These were a 70th birthday gift and it was ruined due to lack of service and professionalism in your field”

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Posted 2 years ago

Thank you for your feedback Sarah, our apologies for the mistakes made with your order. Unfortunately, the flowers delivered were not a great match to our brochure, and substitutions were made - as stated on our site and confirmation emails, although we try to notify you of this before. In this case, no email was sent. We DO NOT commit to specific delivery times as mentioned on the phone today, we can only deliver between 9am and 6pm as per our website. I am investigating the mistake with your delivery address and as per our conversation please accept our apologies, I'm glad that we were able to rectify the situation.

Posted 2 years ago

“I made the right decision choosing The Flower Shops to deliver flowers to my uncle and cousin in the UK. They kept me informed throughout the entire process especially when there was a computer glitch which was immediately resolved. I will definitely use their services again!”

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Posted 2 years ago

“Service good but flowers looked old & infact were dead within 2 days”

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Posted 2 years ago

“The flowers were for my 88 year old Aunts Birthday/ Christmas. I didn't know what to get her and living in Australia doesn't help with that decision. I thought flowers would be nice for her so the Google search was on. The Flower Shop was the first site I looked at and was so impressed with the variety of flowers and the cost. My Aunt called me and was so pleased with the flowers, she said they were absolutely beautiful. They were delivered on the date I requested. Thank you for the great service.”

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Posted 2 years ago

“Everything was as I ordered, looked lovely and my sister was really pleased”

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Posted 2 years ago

“good reliable service prompt delivery.”

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Posted 2 years ago

The Flower Shops Network is rated 3.9 based on 571 reviews