The Flower Shops Network Reviews

Name: The Flower Shops Network
Address: 367 Winchester Rd, Southampton, United Kingdom
Rating: 3.88

3.9 Rating 580 Reviews

70 %

of reviewers recommend The Flower Shops Network

Company Reviews

Questions

Metrics

3.9

Based on 580 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

020 3808 3818

Email:

contact@theflowershops.co.uk

Location:

367 Winchester Rd,
Southampton
United Kingdom
SO16 7DJ

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The Flower Shops Network 5 star review on 5th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sadly flowers not delivered on my god-daughters 30th birthday. Only informed of this at 17.00 on the day, so too late to replace on the day Delivered,16.00 the next day”

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Posted 3 years ago

“Excellent service and beautiful flowers delivered!!”

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Posted 3 years ago

“Never used before but ordered flowers for my partners sisters birthday , ordered and within one hour they were there !! The flowers looked exactly like they did on the photograph , stunning and the recipient was over the moon with them , will definitely use again x”

The Flower Shops Network 5 star review on 31st December 2022

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Posted 3 years ago

“I will never use this company again!! Firstly the bouquets do not reflect the price paid. Secondly, they sent to the billed address and not the delivery address (which is just appalling) Thirdly, I specifically asked for this to be delivered before 12pm and they arrived hours later, when no one was home. These were a 70th birthday gift and it was ruined due to lack of service and professionalism in your field”

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Posted 3 years ago

Thank you for your feedback Sarah, our apologies for the mistakes made with your order. Unfortunately, the flowers delivered were not a great match to our brochure, and substitutions were made - as stated on our site and confirmation emails, although we try to notify you of this before. In this case, no email was sent. We DO NOT commit to specific delivery times as mentioned on the phone today, we can only deliver between 9am and 6pm as per our website. I am investigating the mistake with your delivery address and as per our conversation please accept our apologies, I'm glad that we were able to rectify the situation.

Posted 3 years ago

“I made the right decision choosing The Flower Shops to deliver flowers to my uncle and cousin in the UK. They kept me informed throughout the entire process especially when there was a computer glitch which was immediately resolved. I will definitely use their services again!”

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Posted 3 years ago

“Service good but flowers looked old & infact were dead within 2 days”

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Posted 3 years ago

“The flowers were for my 88 year old Aunts Birthday/ Christmas. I didn't know what to get her and living in Australia doesn't help with that decision. I thought flowers would be nice for her so the Google search was on. The Flower Shop was the first site I looked at and was so impressed with the variety of flowers and the cost. My Aunt called me and was so pleased with the flowers, she said they were absolutely beautiful. They were delivered on the date I requested. Thank you for the great service.”

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Posted 3 years ago

“Everything was as I ordered, looked lovely and my sister was really pleased”

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Posted 3 years ago

“good reliable service prompt delivery.”

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Posted 3 years ago

“Easy to order on-line. Flowers for my friend were delivered following day in the colours requested. Very pleased with service.”

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Posted 3 years ago

“I ordered flowers for particular occasion and by the end of the day on which they were meant to be delivered, it was clear it was not going to happen. Customer services very good as they chased the order and kept me informed - the florist had apparently run out of flowers but did not see fit to inform me. Flowers delivered the next day, which was too late. I would not use this service again.”

Helpful Report

Posted 3 years ago

Hello Chantal, I'm very sorry that your order was delayed due to stock issues, we have taken this up with our florist partner to try to avoid a repeat of what has happened to you. Our policy is to communicate any delivery delays to you directly, of course during Christmas week due to the sheer volume of orders our partners have made a mistake and run short of stock, for this please accept our sincere apologies.

Posted 3 years ago

“Well done, thanks!”

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Posted 3 years ago

“Set these to my mum for her Birthday 19th Dec choose a Christmas coloured display and she loved it. She tells me about it every day on the phone. Thank you will definitely order again 🥰”

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Posted 3 years ago

“Everything was great.”

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Posted 3 years ago

“The flower display was dissapointing, i know you say it cannot always be exactly as the picture, but I feel it was nothing like the picture and not as full, not good value for money!! Having said that the customer service when I complained was exemplary, not only offering a partial refund and a further discount of future purchases, which under the circumstances was fair. The flowers were ok for the receiver but just not what I felt like I ordered, i would definitely use again as the customer service was quick and very understanding and gave me confidence to use again”

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Posted 3 years ago

Hi David, Sorry to hear that your flowers did not meet your expectations, I will reach out privately to you to try to resolve this issue. Regards Bloomlocal

Posted 3 years ago

“The flowers my mum received were nothing like the photo on the website. The packaging was brown paper and the flowers were disappointing. We paid £60 and I was disappointed by the photo of the actual flowers that were sent.”

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Posted 3 years ago

Dear Nicola, thank you for sharing your review. We are sorry to hear that you had such a negative experience. We would like the opportunity to rectify this situation and help make it right for you. Please know that we'll be reaching out privately to discuss your concerns in more detail. BloomLocal Team

Posted 3 years ago

“Very good customer service keeping in contact when flowers could not be delivered on same day.”

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Posted 3 years ago

“Excellent service thank you”

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Posted 3 years ago

“Never received the flowers on the day I ordered them for. Sent an email that I never received them. I was phoned the day after to say I could have them then and was told I'd definitely receive them that day. Only to receive an email that they had been delivered when they had not. Awful service. Will not be using again.”

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Posted 3 years ago

Hi Matthew, Thank you for taking the time to share your review. We checked your order and it appeared it was all confirmed for delivery by our partner florist in your area. We are currently investigating what happened. Meanwhile, we will process a refund right away and reach out to you privately to put things right. This does not reflect the standard we hold ourselves to, and for this, we’re deeply sorry. We work with a network of trusted local florists and small independent businesses, but unfortunately on the rare occasion that things might go wrong, we do not necessarily have the luxury of being able to step in and supply out of a warehouse. Again, on behalf of BloomLocal, we are so sorry for what happened. Thank you again for taking the time to share your feedback. The BloomLocal Team

Posted 3 years ago

“Slow delivery, not the flowers I picked out but was charged the same for the daisies that were delivered”

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Posted 3 years ago

Hi Pa, Thank you for taking the time to share your review. We are currently investigating what happened. I will reach out to you privately to put things right. This does not reflect the standard we hold ourselves to, and for this, we’re deeply sorry. We work with a network of trusted local florists and small independent businesses, but unfortunately on the rare occasion that things might go wrong, we do not necessarily have the luxury of being able to step in and supply out of a warehouse. Again, on behalf of BloomLocal, we are so sorry for what happened. Thank you again for taking the time to share your feedback. The BloomLocal Team

Posted 3 years ago

The Flower Shops Network is rated 3.9 based on 580 reviews