TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,144 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,144 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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TheInsoleStore 5 star review on 20th March 2025

TheInsoleStore 5 star review on 13th August 2024

Robert K

TheInsoleStore 5 star review on 26th March 2024

Toni K

TheInsoleStore 5 star review on 6th October 2023

Diana C

TheInsoleStore 5 star review on 2nd May 2023

Steven S

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service! I call because I needed a particular insole and received some suggestions via email. This was great and I picked the perfect pair for my Ecco shoes.”

Helpful Report

Posted 1 month ago

Thank you for your wonderful 5-star review, Mindy! We're so glad to hear that our customer service team was able to help you find the perfect insoles for your Ecco shoes. Your satisfaction means a lot to us, and we appreciate your kind words. If you ever need further assistance, feel free to reach out anytime!

Posted 1 month ago

“This is the second pair of insoles I've ordered this month. Both pairs arrived correct and quick.”

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Posted 1 month ago

Thank you for your fantastic 5-star review, Paul! We’re thrilled to hear that your orders arrived quickly and correctly. Your satisfaction is incredibly important to us, and we appreciate your continued trust in our products. If you need anything else, we’re always here to help!

Posted 1 month ago

“Quick and easy way to find insoles that support your feet without the high prices.”

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Posted 1 month ago

Thank you for your wonderful 5-star review, Melissa! We're thrilled to hear that you found our insoles quick and easy to select while also being budget-friendly. Your satisfaction is what drives us, and we’re here to help you with any future needs. We truly appreciate your support!

Posted 1 month ago

“I’m so pleased with Insole Insoles! I have many pairs for all my shoes because they fit all styles of shoe. I wear the Pedag and am very happy to have discovered them!”

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Posted 1 month ago

Thank you for your fantastic 5-star review! We're so delighted to hear that you're pleased with the Pedag insoles and that they fit seamlessly into all your shoes. Your satisfaction is our top priority, and we appreciate your support. If you ever need assistance or have questions, we're here for you!

Posted 1 month ago

“My shopping experience was very good. The item I wanted was out of stock and I entered my email to get notified when back in stock. I thought would be awhile but it was only a day or two when I got email saying was in stock. I was very happy”

Helpful Report

Posted 1 month ago

Thank you for your great 5-star review, Donna! We're so pleased to hear that you had a positive shopping experience and that you received your stock notification so quickly. Your happiness is our priority, and we truly appreciate your support. If you need anything else, feel free to reach out!

Posted 1 month ago

“Alexis helped me very much with my discount coupon. I appreciate it. You did a great job.”

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Posted 1 month ago

Thank you for your wonderful 5-star review, John! We're so glad to hear that Alexis was able to assist you with your discount coupon. Your appreciation means a lot to us, and we’re always here to help whenever you need anything!

Posted 1 month ago

“Great experience working with The Insole Store team. Highly recommend doing business with them.”

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Posted 1 month ago

Thank you for your amazing 5-star review, David! We're thrilled to hear that you had a great experience with our team and appreciate your high recommendation. Your support means a lot to us, and we're here whenever you need assistance in the future!

Posted 1 month ago

“Good site easy to navigate and order”

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Posted 2 months ago

Thank you for your fantastic 5-star review, Lawrence! We're delighted to hear that you found our site easy to navigate and order from. Your satisfaction means the world to us, and we appreciate your support. We're here for you anytime you need us!

Posted 1 month ago

“Have in stock the insoles I needed at a great price”

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Posted 2 months ago

Thank you for your fantastic 5-star review, Esteban! We're glad to hear we had the insoles you needed at a great price. Your support means a lot to us, and we’re here whenever you need more!

Posted 1 month ago

“I am very pleased with my inserts that were recommended by my sports medicine physician. Have already recommended to friends. They are soft and most importantly flexible allowing some movement which is necessary for proper walking. Couldn’t be happier”

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Posted 2 months ago

Thank you for your wonderful 5-star review, Pamela! We're thrilled to hear that your inserts have been a great fit for your needs, especially the softness and flexibility you mentioned. It's fantastic that you're already sharing your positive experience with friends! We truly appreciate your feedback and can’t wait to serve you again in the future!

Posted 2 months ago

“Easy to order, secure checkout, fast shipping to Alaska. Thank you!”

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Posted 2 months ago

Thank you for your amazing 5-star review, Brandee! We're so pleased to hear that you had an easy ordering experience and that your shipment reached Alaska quickly. Your feedback is greatly appreciated, and we look forward to serving you again soon!

Posted 2 months ago

“It was so easy to place my order the step by step process was very easy and if I need anything else I will definitely order from here again”

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Posted 2 months ago

Thank you for your excellent 5-star review, David! We're delighted that you found the ordering process easy and straightforward. Your satisfaction is our priority, and we can’t wait to help you with your future orders. Looking forward to seeing you again soon!

Posted 2 months ago

“I have shopping at The Insole for a few years. Items always arrive in a timely manner and in perfect condition.”

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Posted 2 months ago

Thank you for your fantastic 5-star review, Cynthia! We’re so glad to hear that you’ve had a positive shopping experience with us over the years and that your items always arrive timely and in perfect condition. Your continued support means a lot, and we look forward to assisting you with your future purchases!

Posted 2 months ago

“Really love and appreciate my new insoles!! Best purchase I’ve made for myself this year. Excellent quality! and delivered within a week of the order/purchase.”

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Posted 2 months ago

Thank you so much for your glowing 5-star review, Jackie! We're thrilled to hear that you love your new insoles and that they’ve made such a positive impact on your year. Your satisfaction with the quality and our delivery speed means the world to us. We can’t wait to assist you with your future purchases!

Posted 2 months ago

“Personal service, when an orthotic did not meet my expectations.”

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Posted 2 months ago

Thank you for your wonderful 5-star review, Lawrence! We’re glad to hear you appreciated our personal service when your orthotic didn’t meet your expectations. Your feedback means a lot to us, and we’re here to help you find the perfect fit. We look forward to serving you again in the future!

Posted 2 months ago

“I found the store through a search engine. Ordering was easy and pretty quick.”

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Posted 2 months ago

Thank you for the fantastic 5-star review, Larry! We're thrilled to hear that you found us through a search engine and that the ordering process was easy and quick for you. Your feedback is immensely appreciated, and we can’t wait to serve you again in the future!

Posted 2 months ago

“Awesome! I have never had any problems with this company. The website is easy to navagate and shipping is prompt.”

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Posted 2 months ago

Thank you for the stellar 5-star review, Jimmie! We're delighted to hear that you find our website easy to navigate and appreciate our prompt shipping. Your satisfaction is our goal, and we truly value your positive feedback. We look forward to serving you again soon!

Posted 2 months ago

“I'm happy with my purchase”

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Posted 2 months ago

Thank you for your amazing 5-star review, Cynthia! We're so glad to hear that you’re happy with your purchase. Your satisfaction is our top priority, and we appreciate your support. We look forward to serving you again soon!

Posted 2 months ago

“I had trouble with the delivery of one of my orders but it finally came and i was very satisfied.”

Helpful Report

Posted 2 months ago

Thank you for your wonderful 5-star review, James! We're glad to hear that your order arrived and that you were satisfied with your purchase. We appreciate your patience throughout the delivery process, and your satisfaction means the world to us. We look forward to serving you again in the future!

Posted 2 months ago

“This was not my first purchase from Insole. I continue to visit this site because of its superior products, prices and delivery. This purchase was exactly as described and delivered as promised. Hard to beat perfection. Thanks!”

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Posted 2 months ago

Thank you for your fantastic 5-star review, Kim! We’re thrilled to hear that you continue to choose us for our superior products, prices, and reliable delivery. It's fantastic to know that your experience matched your expectations—perfection is what we aim for! We can't wait to welcome you back for more shopping in the future!

Posted 2 months ago

TheInsoleStore is rated 4.6 based on 6,144 reviews