TheInsoleStore Reviews

Name: TheInsoleStore
Address: 338 S Sharon Amity Rd, #144, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 5,845 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 5,845 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

TheInsoleStore 5 star review on 26th March 2024

Toni K

TheInsoleStore 5 star review on 6th October 2023

Diana C

TheInsoleStore 5 star review on 2nd May 2023

Steven S

TheInsoleStore 5 star review on 10th April 2023

Henry C

Barbra K

Anonymous

Anonymous // 01/01/2019

Filter: None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is my second purchase of these insoles. They do last for a while. The fit perfectly into my Sorel slippers and for the price, I can change them frequently. A good product at a reasonable price. Thank you!”

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Posted 12 hours ago

“I have ordered from The Insole Store and found that the products were a better fit for me than the other brands I had been using. the web site was easy to use. I just ordered less than 24 hours ago so I am waiting for my order, but I am sure I will be satisfied with the products.”

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Posted 22 hours ago

“A little confusing to me but I finally got through it”

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Posted 1 day ago

“I need a size 1415 insert in there was none available”

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Posted 1 day ago

“Found what I needed and very good prices.”

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Posted 1 day ago

“Great products and reasonably priced. Easy to navigate the website and ordering. Delivery is tracked for updates and was timely.”

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Posted 2 days ago

“It was easy”

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Posted 2 days ago

“They never arrived...but the company issued a speedy refund. Thank you”

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Posted 2 days ago

Thank you for your feedback, Ellen! We are so sorry to hear that your order never arrived to you. We will be reaching out to you privately to resolve this matter. If you ever run into any issues in the future, please know that our Customer Service Team is always happy to assist, and we can be reached via email at Help@theinsolestore.com. We appreciate your business!

Posted 2 days ago

“did my own comparison and this what i decided.”

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Posted 3 days ago

“I'm hoping the birkos inserts work. y podiatrist says he has a pair and they work as well as molded orthotics. I will ealuate and respond as soon as I can,I shhould receive them this week according to your website.”

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Posted 3 days ago

“The purchasing process was very easy and quick.”

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Posted 4 days ago

“Great customer service and prices”

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Posted 4 days ago

Thank you so much for giving TheInsoleStore a fantastic 5-star rating, Sue! We are thrilled to hear that you had a great experience with our customer service and found our prices to be reasonable. Providing exceptional customer service and offering competitive prices have always been our top priorities. It is truly our pleasure to assist you in finding the perfect insoles for your needs. We are grateful for your loyalty as a customer and look forward to serving you in the future!

Posted 3 days ago

“Easy to navigate the website.”

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Posted 4 days ago

Thank you so much for your amazing 5-star rating of TheInsoleStore, David! We're glad to hear that you found our website easy to navigate. We strive to ensure that our customers can find everything they need quickly and efficiently, so it's fantastic to know that you found the process smooth and hassle-free. Once again, thank you for your kind words and for choosing TheInsoleStore. We look forward to serving you again in the future!

Posted 3 days ago

“They sent me the wrong size, three inches, short. Also package is sailed, but the box is open, When it arrives.”

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Posted 4 days ago

Thank you for your feedback, Cristita! We are so sorry to hear that you received the wrong size in your order, and that your insole box was open upon receipt of your package. Insole boxes can oftentimes become open from being jostled around while in transit - we sincerely apologize for that! If your insoles ever arrive to you damaged, we will happily replace them for you. We have reached out to you privately in regards to your order, and we will ensure the correct item is sent to you. We appreciate your business!

Posted 3 days ago

“Placing the order was easy and it arrived quickly.”

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Posted 6 days ago

Thank you so much for your amazing 5-star rating of TheInsoleStore! We truly appreciate your support and are thrilled to hear that you had a fantastic experience with us. We strive to provide a seamless and efficient shopping experience for our valued customers like you, and we are delighted that we were able to meet your expectations. Again, thank you for taking the time to leave such a positive review. We look forward to serving you in the future and providing you with exceptional products and service!

Posted 3 days ago

“Always been pleased with your product”

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Posted 1 week ago

Thank you so much for taking the time to provide us with a 5-star rating for TheInsoleStore. We truly appreciate your support and loyalty as our customer. Your kind words resonate with our team, and we are delighted to hear that you have always been pleased with our products. We take pride in delivering high-quality insoles that meet your needs and provide exceptional comfort. Thank you again for your continued trust in TheInsoleStore. We look forward to serving you in the future!

Posted 3 days ago

“I purchased a lot of products from InsoLe You keep sending me steps after every purchase Are these accumulative? Are these Redeemable I also had some that have torn. Are these returnable?”

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Posted 1 week ago

Thank you for taking the time to rate TheInsoleStore five stars, Jacques! Yes, our rewards steps are cumulative and redeemable. You can sign up for a rewards account by clicking on the blue "Rewards" symbol on the bottom left of your screen on our website - this will prompt you to either create a TheInsoleStore.com account or to login to your existing account. Once your are logged in, if you click the blue Rewards button on the bottom left of your screen, you can view your current amount of Steps, Earn Points, or browse your Rewards. To redeem your rewards, select the available promotion you would like to use, this will give you a one time use coupon code that you can either copy or apply to cart during checkout. Every purchase earns you 5 Steps per $1 spent! Please be mindful that all Steps expire 6 months after being issued. We would be happy to look into your order to see if your item is eligible for return! Please feel free to reach out to our Customer Service Team at Help@theinsolestore.com for further assistance with a return/exchange. We appreciate your business!

Posted 3 days ago

“I have used these inserts and arch supports for the past 5 years. For someone who has severe arthritis in feet, these products have allowed me to keep active and walk longer distances. Highly recommend!”

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Posted 1 week ago

Thank you so much for your outstanding 5-star rating of TheInsoleStore, Alison! We truly appreciate your feedback and are thrilled to hear that our products have been able to make such a positive impact on your life. It warms our hearts to know that our inserts and arch supports have helped you stay active and walk longer distances, especially considering the challenges you face with severe arthritis in your feet. Your recommendation means the world to us, and we're grateful to have had the opportunity to be a part of your journey for the past 5 years. We genuinely appreciate your support and look forward to continuing to provide you with products that cater to your needs. Thank you once again for choosing TheInsoleStore!

Posted 3 days ago

“I recently purchased my product as my Dr. recommended & I am overall satisfied. I wish that it fit inside all of my shoes.”

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Posted 1 week ago

Thank you so much for your 4-star rating of TheInsoleStore, Gail! We truly appreciate your support and are glad to hear that you are overall satisfied with your recent purchase. We understand how important it is to have a product that meets your doctor's recommendation, and we strive to deliver exceptional quality. We also understand your desire for the insole to fit inside all of your shoes. We offer a wide range of insole options that cater to different shoe sizes and types, so please feel free to browse our selection for alternative options that may better suit your needs. If you require assistance selecting another insole that is suited to your needs, our Customer Service Team would be more than happy to assist you at Help@theinsolestore.com. Once again, thank you for your kind review. Your satisfaction is our top priority, and we look forward to serving you again in the future!

Posted 3 days ago

“Very prompt very satisfied.”

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Posted 1 week ago

Thank you so much for taking the time to rate TheInsoleStore with 5 stars, Mary! We truly appreciate your feedback and are thrilled to hear that you had a very prompt and satisfying experience with us. Your satisfaction is our top priority, and we look forward to serving you again in the future.

Posted 3 days ago

TheInsoleStore is rated 4.6 based on 5,845 reviews