TheInsoleStore Reviews

Name: TheInsoleStore
Address: 338 S Sharon Amity Rd, #144, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 5,845 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 5,845 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

TheInsoleStore 5 star review on 26th March 2024

Toni K

TheInsoleStore 5 star review on 6th October 2023

Diana C

TheInsoleStore 5 star review on 2nd May 2023

Steven S

TheInsoleStore 5 star review on 10th April 2023

Henry C

Barbra K

Anonymous

Anonymous // 01/01/2019

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“Found exactly what I wanted”

Helpful Report

Posted 1 month ago

Thank you very much, Deb, for taking the time to give us a 5-star rating on TheInsoleStore. We truly appreciate your support and are delighted to hear that you found exactly what you wanted. Your feedback means a lot to us, and we hope to continue exceeding your expectations in the future. Thank you again for choosing TheInsoleStore!

Posted 1 month ago

“From orderto delivery was just a few days, with no hassles involved. The web site was easy to figure out, even for an old "duffer" like me..... Just quick and efficient service, what the customer is looking for these days, as opposed to the hight stress of every day life.”

Helpful Report

Posted 1 month ago

Thank you so much for your fantastic 5-star rating of TheInsoleStore, Duncan! We are so glad to hear that your order was promptly delivered within just a few days, hassle-free. We understand that life can be hectic, so providing quick and efficient service is something we strive for. Customer satisfaction is our top priority, and we're thrilled to have met your expectations. We appreciate your business and look forward to serving you again in the future!

Posted 1 month ago

“Your site was very easy to navigate and I really appreciated the way you describe your products. It was easy to pick one!”

Helpful Report

Posted 1 month ago

Thank you so much for your fantastic 5-star rating of TheInsoleStore, Sheila! We truly appreciate your support and are thrilled to hear that you had a great experience on our website. We strive to provide a seamless and informative shopping experience, so we're glad to know that you found it easy to find the perfect insole for your needs. We appreciate you choosing TheInsoleStore and hope to serve you again in the future!

Posted 1 month ago

“I reordered an insole on Friday March 1 and I received my order today March 4. I can't stress how it is so easy to order from The Insole Store. Never a problem and quick shipping. A great store.”

Helpful Report

Posted 1 month ago

Thank you so much for your fantastic 5-star rating and for your continued support as a loyal customer of TheInsoleStore, Yvonne! We sincerely appreciate your kind words and are delighted to hear that you found ordering from us to be a hassle-free experience. We are thrilled to know that your recent order was delivered promptly, making it incredibly convenient for you. Providing quick shipping is one of our priorities, and we're glad to see that we could meet your expectations. Thank you again for your glowing review and for being a loyal customer! We truly appreciate your support.

Posted 1 month ago

“Wanted replacement inserts for my running shoes. The manufacturer doesn’t sell them and directed me to this website. I inquired by chat and the person understood what I wanted and suggested exactly what I was hoping for.”

Helpful Report

Posted 1 month ago

Thank you so much for your fantastic 5-star rating of TheInsoleStore, Tracy! We are delighted to have been able to assist you in finding the perfect replacement inserts for your running shoes. Our team strives to understand our customers' needs and provide tailored recommendations, and we are glad we could meet your expectations. Thank you once again for choosing TheInsoleStore. We look forward to serving you again in the future!

Posted 1 month ago

“Easy to use website to find what I wished for.”

Helpful Report

Posted 1 month ago

Thank you so much for giving TheInsoleStore a 5-star rating, Diana! We are thrilled to hear that you found our website easy to use and that you were able to find exactly what you were looking for. We appreciate your business and hope to serve you again in the future!

Posted 1 month ago

“So easy to use the website. Clear, concise, simple. Straightforward ordering. Prompt shipping, too. Have used before, will use again.”

Helpful Report

Posted 1 month ago

Thank you so much for your fantastic 5-star rating of TheInsoleStore, Robert! We are delighted to hear that you find our website easy to use, clear, and concise. Making the ordering process straightforward for our customers is always a priority for us. We are also glad to know that our shipping was prompt and met your expectations. Thank you once again, and we are looking forward to serving you again soon!

Posted 1 month ago

“There is a wide variety of options and brands for several common conditions associated with the feet. The filters on the website allow the shopper to quickly find several brands and types of insoles for your specific foot or arch issue.”

Helpful Report

Posted 1 month ago

Thank you so much for giving TheInsoleStore a five-star rating, Robert! We're so glad to hear that you found our website user-friendly and that the filters helped you find the perfect insoles for your specific foot or arch issue. We appreciate your business and look forward to hopefully serving you again in the future!

Posted 1 month ago

“I haven’t received them yet but it was quick and I mean quick between the time I ordered to the time they shipped was awesome and already looking to ordering more. Looking forward to wearing them because I suffer from sore feet from standing all day long. Thanks guys”

Helpful Report

Posted 1 month ago

Thank you so much for your fantastic 5-star rating of TheInsoleStore, Billy! We truly appreciate your kind words and are thrilled to hear about your quick and efficient shopping experience with us. We understand the importance of timely delivery, and we are delighted to know that we met your expectations in this regard. We sincerely hope that the insoles arrive soon, and we hope they will provide the much-needed relief for your sore feet. Thank you once again for choosing TheInsoleStore!

Posted 1 month ago

“Great selection, good pricing, shipped fast.”

Helpful Report

Posted 1 month ago

Thank you so much for giving TheInsoleStore a 5-star rating, Jeff! We greatly appreciate your positive feedback and are thrilled to hear that you had a fantastic experience with us. We're so glad to know that you found our selection to be great and our pricing to be reasonable. We always strive to provide a wide range of high-quality products at competitive prices to meet our customers' needs. We are also pleased to hear that your order was delivered promptly! We appreciate your business and look forward to serving you again in the future!

Posted 1 month ago

“Excellent”

Helpful Report

Posted 1 month ago

Thank you so much for your outstanding 5-star rating of TheInsoleStore, Joan! We genuinely appreciate your kind words and feedback. We strive to maintain excellent customer satisfaction, and your support is truly valued. We look forward to hopefully serving you again in the future!

Posted 1 month ago

“Difficult finding the item I wanted.”

Helpful Report

Posted 1 month ago

Thank you for your feedback, Shirley! We are so sorry to hear that you had trouble locating the item you wanted on our website. If you ever have trouble locating something on our website in the future or require assistance of any kind, please feel free to reach out to our customer support team at Help@theinsolestore.com or 866-858-1294, as we are more than happy to assist with anything. We appreciate your business and support of TheInsoleStore!

Posted 1 month ago

“Terrible customer service. Somehow the site captured an incorrect shipping address and was unable to correct(no phone number to call, hard to locate email), emailed immediately to cancel order as it went through somehow. Created a second correct order. Company sent incorrect order and canceled correct order. I have not received anything but a bill.. still can’t get a call back ..”

Helpful Report

Posted 1 month ago

Thank you for your feedback, Bette! We most sincerely apologize for your experience thus far! Our contact information can be found under the "Click here to get in touch with our customer support team" link at the bottom of our website page. We do not currently have our customer service phone number listed on our website, as we are currently training new customer service associates. Our phone number will be r listed on our website again, once all of our associates are able to answer inbound phone calls. The quickest way to get in contact with us currently is through the chat feature on our website, or emailing our Customer Service Team at Help@theinsolestore.com. You can also give us a call at our Customer Service phone number, which is 866-858-1294. If an associate it unavailable to help you, we will give you a call back as soon as we are able. We apologize that we were unable to answer your inquiry immediately, as you initially called and emailed into our helpdesk after hours. We are customer support team is currently available Monday-Friday 9AM-5PM EST. We do show that you requested to have one of your orders cancelled prior to shipment. Our customer support team mistakenly cancelled your other order that was placed on the same day, which resulted in your order being delivered to the incorrect address. We most sincerely apologize for the huge inconvenience! We are more than happy to fix this for you with either an expedited replacement order, or a full refund. We will be reaching out to you privately to assist with fixing this for you. We appreciate your business!

Posted 1 month ago

“I buy all of my insoles from The Insole Store. The Pedag 3/4 length have provided great relief for my metatarsal problem. I also purchased full length inserts that provide relief for plantar fasciitis. Hopefully they work as well.”

Helpful Report

Posted 1 month ago

Thank you so much for your incredible 5-star rating of TheInsoleStore, Glenn! We are thrilled to hear that you have found great relief for your metatarsal problem with our Pedag 3/4 length insoles. We understand how crucial it is to find the right solution for foot issues, and we're glad that our products have been able to help you. It's fantastic to hear that you have also purchased our full-length inserts for relief from plantar fasciitis. We hope these inserts work just as effectively and provide you with the same level of comfort and support. Once again, we thank you for being a loyal customer and for sharing your experience with our products. We look forward to serving you again in the future!

Posted 1 month ago

“Easy to shop here!”

Helpful Report

Posted 1 month ago

Thank you so much for your fantastic 5-star rating of TheInsoleStore, Ruth! We truly appreciate your support and are thrilled to hear that you had such a positive experience with us. "Easy to shop here!" sums up our goal perfectly, as we strive to create a seamless and hassle-free shopping experience for our customers. Thank you once again for your glowing review and for choosing TheInsoleStore, we look forward to serving you again soon!

Posted 1 month ago

“Fast delivery.”

Helpful Report

Posted 2 months ago

Thank you so much for taking the time to rate TheInsoleStore with 4 stars, Jack! Fast delivery is one of our top priorities, and we are delighted to hear that this aspect of your shopping experience met your expectations. We truly value your support and hope to serve you again in the future!

Posted 1 month ago

“Only ordered “Shoe Goo” to stick the toe of my sneakers back in place. Easy to order from, good price and delivery”

Helpful Report

Posted 2 months ago

Thank you so much for your fantastic 5-star rating of TheInsoleStore! We greatly appreciate your feedback. It's delightful to hear that you found it easy to place your order for the "Shoe Goo" to repair your sneaker's toe. We are thrilled to know that you were impressed with our user-friendly ordering process, competitive pricing, and prompt delivery. Your satisfaction is our top priority, and we genuinely value your support. Thank you again for choosing TheInsoleStore, and we look forward to serving you in the future!

Posted 2 months ago

“web site was eazy to navagate”

Helpful Report

Posted 2 months ago

Thank you so much for your fantastic 5-star rating of TheInsoleStore, Robert! We're glad to know that our website was easy to navigate, making your shopping journey smooth and hassle-free. We value you as our customer and strive to provide top-notch service and high-quality products. Should you have any further questions or require assistance in the future, please don't hesitate to reach out to us. We look forward to serving you again in the future!

Posted 2 months ago

“Easy process and helpful guide used to select options for the best soles.”

Helpful Report

Posted 2 months ago

Thank you so much for your amazing 5-star rating of TheInsoleStore, Priscilla! We are so glad to hear that our easy process and helpful guide assisted you in selecting the perfect soles for your needs. Your satisfaction is our top priority, and we are always here to provide you with any assistance you may need. If you have any more questions or need further recommendations, please don't hesitate to reach out to us. We value your trust in our products and services and look forward to serving you again in the future!

Posted 2 months ago

“It was fast and easy I have not received at this time.”

Helpful Report

Posted 2 months ago

Thank you so much for taking the time to rate TheInsoleStore with 4 stars, Robert! We greatly appreciate your feedback and are thrilled to hear that your shopping experience with us was fast and easy. Your order shipped out from out warehouse on 2/20 and has an estimated arrival date of 2/23! Once again, thank you for your support and for choosing TheInsoleStore. We hope you enjoy your purchase when it arrives!

Posted 2 months ago

TheInsoleStore is rated 4.6 based on 5,845 reviews