TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,144 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,144 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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TheInsoleStore 5 star review on 20th March 2025

TheInsoleStore 5 star review on 13th August 2024

Robert K

TheInsoleStore 5 star review on 26th March 2024

Toni K

TheInsoleStore 5 star review on 6th October 2023

Diana C

TheInsoleStore 5 star review on 2nd May 2023

Steven S

Anonymous

Anonymous // 01/01/2019

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“Easy to order, secure checkout, fast shipping to Alaska. Thank you!”

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Posted 2 months ago

Thank you for your amazing 5-star review, Brandee! We're so pleased to hear that you had an easy ordering experience and that your shipment reached Alaska quickly. Your feedback is greatly appreciated, and we look forward to serving you again soon!

Posted 2 months ago

“It was so easy to place my order the step by step process was very easy and if I need anything else I will definitely order from here again”

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Posted 2 months ago

Thank you for your excellent 5-star review, David! We're delighted that you found the ordering process easy and straightforward. Your satisfaction is our priority, and we can’t wait to help you with your future orders. Looking forward to seeing you again soon!

Posted 2 months ago

“I have shopping at The Insole for a few years. Items always arrive in a timely manner and in perfect condition.”

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Posted 2 months ago

Thank you for your fantastic 5-star review, Cynthia! We’re so glad to hear that you’ve had a positive shopping experience with us over the years and that your items always arrive timely and in perfect condition. Your continued support means a lot, and we look forward to assisting you with your future purchases!

Posted 2 months ago

“Really love and appreciate my new insoles!! Best purchase I’ve made for myself this year. Excellent quality! and delivered within a week of the order/purchase.”

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Posted 2 months ago

Thank you so much for your glowing 5-star review, Jackie! We're thrilled to hear that you love your new insoles and that they’ve made such a positive impact on your year. Your satisfaction with the quality and our delivery speed means the world to us. We can’t wait to assist you with your future purchases!

Posted 2 months ago

“Personal service, when an orthotic did not meet my expectations.”

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Posted 2 months ago

Thank you for your wonderful 5-star review, Lawrence! We’re glad to hear you appreciated our personal service when your orthotic didn’t meet your expectations. Your feedback means a lot to us, and we’re here to help you find the perfect fit. We look forward to serving you again in the future!

Posted 2 months ago

“I found the store through a search engine. Ordering was easy and pretty quick.”

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Posted 2 months ago

Thank you for the fantastic 5-star review, Larry! We're thrilled to hear that you found us through a search engine and that the ordering process was easy and quick for you. Your feedback is immensely appreciated, and we can’t wait to serve you again in the future!

Posted 2 months ago

“Awesome! I have never had any problems with this company. The website is easy to navagate and shipping is prompt.”

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Posted 2 months ago

Thank you for the stellar 5-star review, Jimmie! We're delighted to hear that you find our website easy to navigate and appreciate our prompt shipping. Your satisfaction is our goal, and we truly value your positive feedback. We look forward to serving you again soon!

Posted 2 months ago

“I'm happy with my purchase”

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Posted 2 months ago

Thank you for your amazing 5-star review, Cynthia! We're so glad to hear that you’re happy with your purchase. Your satisfaction is our top priority, and we appreciate your support. We look forward to serving you again soon!

Posted 2 months ago

“I had trouble with the delivery of one of my orders but it finally came and i was very satisfied.”

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Posted 2 months ago

Thank you for your wonderful 5-star review, James! We're glad to hear that your order arrived and that you were satisfied with your purchase. We appreciate your patience throughout the delivery process, and your satisfaction means the world to us. We look forward to serving you again in the future!

Posted 2 months ago

“This was not my first purchase from Insole. I continue to visit this site because of its superior products, prices and delivery. This purchase was exactly as described and delivered as promised. Hard to beat perfection. Thanks!”

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Posted 2 months ago

Thank you for your fantastic 5-star review, Kim! We’re thrilled to hear that you continue to choose us for our superior products, prices, and reliable delivery. It's fantastic to know that your experience matched your expectations—perfection is what we aim for! We can't wait to welcome you back for more shopping in the future!

Posted 2 months ago

“It was very easy.”

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Posted 2 months ago

Thank you for your fantastic 5-star review, Debra! We're thrilled to hear that you found everything very easy. Our goal is to make your shopping experience as smooth as possible! If you have any questions or need assistance in the future, don’t hesitate to reach out. We can’t wait to welcome you back!

Posted 2 months ago

“Online shopping is always easy and I've never had an issue with any of the insoles I've received.”

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Posted 2 months ago

Thank you for your amazing 5-star review, Ruth! We're delighted to hear that your online shopping experience has been so smooth and that you've been happy with your insoles. We aim to make every interaction effortless! If you ever have any questions or need assistance in the future, just let us know. We look forward to having you shop with us again!

Posted 2 months ago

“Everything was easy peasy.”

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Posted 2 months ago

Thank you for your wonderful 5-star review, Katherine! We're so glad to hear that everything was easy peasy for you. Making the shopping experience smooth and enjoyable is what we strive for! If you ever need anything or have questions in the future, just give us a shout. We can't wait to serve you again!

Posted 2 months ago

“Thank you for the fast turn around”

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Posted 2 months ago

Thank you for your fantastic 5-star review, Dot! We're delighted to hear that you appreciated our fast turnaround. Providing quick and efficient service is important to us, and it's great to know we hit the mark! If you ever need assistance or have questions, feel free to reach out. We look forward to serving you again!

Posted 2 months ago

“Ordered my 2nd pair. They are thst great!”

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Posted 2 months ago

Thank you so much for your stellar 5-star review, Kimi! We're thrilled to hear that you loved your first pair so much that you came back for a second! Your continued support means the world to us. If you ever have questions or need assistance, don't hesitate to reach out. We're here for you, and we can’t wait to serve you again!

Posted 2 months ago

“Great company with great products. I have used them for years and have always been satisfied.”

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Posted 2 months ago

Thank you so much for your amazing 5-star review, Martin! We’re thrilled to hear that you've been a satisfied customer for years. It’s our goal to provide great products and service, and it’s fantastic to know we’ve met your expectations. If there's anything else we can do for you, don’t hesitate to reach out. We truly appreciate your loyalty and look forward to serving you for many more years to come!

Posted 2 months ago

“Mostly all good, I was supposed to get a 10% discount but was never applied.”

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Posted 2 months ago

Thank you for your review, Bob! We're glad to hear that you had a mostly positive experience. We sincerely apologize for the oversight with the 10% discount. We will be reaching out to you privately to ensure your discount is retroactively applied to your order. If there's anything we can do to assist you further, please don't hesitate to reach out. We truly appreciate your support and hope to see you again soon!

Posted 2 months ago

“User friendly website to find the exact product I was looking for!”

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Posted 2 months ago

Thank you so much for your fantastic 5-star review, Annette! We're delighted to hear that you found our website user-friendly and that you were able to find exactly what you were looking for. Your experience means a lot to us, and we're here to help anytime you need assistance. We truly appreciate your support and hope to serve you again soon!

Posted 2 months ago

“Was easy to initiate an exchange. The post office goofed on the return, not your fault. You have been helpful and can't wait to receive my new insoles.”

Helpful Report

Posted 2 months ago

Thank you so much for your wonderful 5-star review, Judy! We’re glad to hear that the exchange process was easy for you. It’s unfortunate that the post office had a hiccup, but we’re here to help you through it. We can’t wait for you to receive your new insoles! If you need anything else in the meantime, just let us know. We truly appreciate your support!

Posted 2 months ago

“Too big waste of money .”

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Posted 2 months ago

Thank you for your feedback, Samuel! Our store actually does not offer Next-Day delivery as a shipping option. We offer both Expedited Shipping (estimated to arrive after 1-3 days in transit plus one day for final delivery), and Standard/Free Shipping (estimated to arrive after 2-5 days in transit plus one day for final delivery); You selected our Standard/Free Shipping at checkout. Your order left our warehouse on 2/5/25 and is expected to arrive to you by 2/11/25 per your tracking, so your order is arriving within the expected time frame for the delivery method you chose. We will be following up with a tracking status email to ensure are able to follow along with the progress of your order up until final delivery. If you have any further questions or concerns, please let us know. We appreciate your business and hope to serve you again in the future!

Posted 2 months ago

TheInsoleStore is rated 4.6 based on 6,144 reviews