TheInsoleStore Reviews

Name: TheInsoleStore
Address: 338 S Sharon Amity Rd, #144, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 5,845 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 5,845 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

TheInsoleStore 5 star review on 26th March 2024

Toni K

TheInsoleStore 5 star review on 6th October 2023

Diana C

TheInsoleStore 5 star review on 2nd May 2023

Steven S

TheInsoleStore 5 star review on 10th April 2023

Henry C

Barbra K

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always try to buy direct, was so easy to shop and buy. As a 70 year old disabled vet, was looking to help with leg recover after work out, and instantly found what I had been looking for. After placing my order, and discussing this purchase with my wife, I realized that I had ordered the wrong size. A simple email and it was resolved before order was placed, NO PROBLEM! So looking forward to these sandals.”

Helpful Report

Posted 4 weeks ago

Thank you so much, Kevin, for your fantastic 5-star rating of TheInsoleStore! We truly appreciate your support. We're thrilled to hear that you found it incredibly easy to shop and make a purchase directly from us. We also want to express our gratitude for your service as a 70-year-old disabled veteran. It's an honor to provide you with the support you need for leg recovery after your workouts. We're glad that you quickly found the perfect item you were looking for and placed your order. We understand that mistakes happen, but we're thrilled to hear that our customer support team efficiently resolved the issue when you realized you had ordered the wrong size. Thank you for giving us the opportunity to rectify the situation before your order was placed. We're delighted that you are eagerly anticipating the arrival of your new sandals. We hope they provide the comfort and support you need for your recovery. Thank you again, and we look forward to serving you in the future!

Posted 2 weeks ago

“Sherylyn is wonderful. Empathetic and kind. A positive asset for your company. Quick and knowledgable with her response.”

Helpful Report

Posted 4 weeks ago

Thank you so much for your fantastic 5-star rating of TheInsoleStore, Jim! We greatly appreciate your support and are thrilled to hear about your positive experience. We would also like to take this opportunity to extend our gratitude for your kind words about Sherylyn. We are proud to have her as part of our team, and it's wonderful to hear that her empathy, kindness, quickness, and knowledge have made a positive impact on your experience with us. Once again, thank you for your review and for being a valued customer. We look forward to serving you again soon!

Posted 2 weeks ago

“Easy to navigate website and punctual confirmation . Looking forward to getting my insoles”

Helpful Report

Posted 4 weeks ago

Thank you, Julia, for giving TheInsoleStore a 4-star rating! We truly appreciate your positive feedback. We're glad to hear that you found our website easy to navigate and that we promptly confirmed your order. We hope you enjoy the insoles once you receive them! If you have any questions or need further assistance, please don't hesitate to reach out. Thank you for choosing TheInsoleStore, and we look forward to serving you!

Posted 2 weeks ago

“Quick and easy”

Helpful Report

Posted 4 weeks ago

Thank you so much for taking the time to provide us with a phenomenal 5-star rating for TheInsoleStore! We truly appreciate your feedback and are thrilled to hear that your experience with us has been quick and easy. We strive to provide our customers with seamless service, and we're glad to know that we have succeeded in doing so. Once again, thank you for choosing TheInsoleStore. We look forward to serving you again in the future!

Posted 2 weeks ago

“Easy to find the products I want and need with a few clicks--and the ordering and payment process is straightforward and efficient.”

Helpful Report

Posted 4 weeks ago

Thank you so much for your fantastic 5-star rating of TheInsoleStore! We appreciate your kind words and are thrilled to hear that you found it easy to navigate our website and locate the products you wanted with just a few clicks. Our team works hard to ensure that the ordering and payment process is straightforward and efficient, so we're delighted to know that it has met your expectations. We sincerely appreciate your support and look forward to serving you again in the future!

Posted 2 weeks ago

“The Insole Sole Store always has a great variety of insoles and fair pricing. I buy two types - one for my running shoes and another for my everyday shoes and always find what I need at the Insole Store.”

Helpful Report

Posted 1 month ago

Thank you so much for taking the time to leave us a fantastic 5-star rating, Tom! We are delighted to hear that you find our store to have a great variety of insoles and fair pricing. It brings us joy to know that we have been able to provide you with the perfect insoles for both your running shoes and everyday shoes. We are committed to offering a wide range of options to cater to our customers' diverse needs. Once again, thank you for choosing TheInsoleStore as your go-to destination for all your insole needs. We look forward to serving you in the future!

Posted 2 weeks ago

“Easy to look up what type that fits your needs”

Helpful Report

Posted 1 month ago

Thank you so much for your outstanding 5-star rating of TheInsoleStore, Dan! We are delighted that you found it easy to look up the perfect insole that suits your needs. It is our commitment to provide our customers with a seamless and user-friendly shopping experience, and we are glad to know that we hit the mark for you. Thank you once again for your feedback, and we look forward to serving you again in the future!

Posted 1 month ago

“I like the product I bought.”

Helpful Report

Posted 1 month ago

Thank you so much for your fantastic 5-star rating of TheInsoleStore, Bonnie! It's wonderful to hear that you like the product you bought. Our team is dedicated to providing top-notch products that deliver the utmost comfort and quality. We are grateful to have you as a loyal customer, and we look forward to serving you again in the future!

Posted 1 month ago

“Easy to navigate and order the item”

Helpful Report

Posted 1 month ago

Thank you so much for taking the time to leave us a 5-star rating! We truly appreciate your support and are thrilled to hear that you found TheInsoleStore easy to navigate and order the item you needed. Customer satisfaction is our top priority, and we are glad that our website made your shopping experience smooth and enjoyable. Thank you again, and we hope to serve you again in the future!

Posted 1 month ago

“When will my order ship? I ordered almost 2 weeks ago Thank you for your quick response!”

Helpful Report

Posted 1 month ago

Thank you for your 5-star review of The Insole Store, Peter! You are more than welcome - we are so happy we could get your lost shipment issue resolved. We hope you enjoy your order once you receive it, and we thank you for your loyalty and support of The Insole Store!

Posted 1 month ago

“Not a great internet user .. but found your page easy enough to use without too much trouble!”

Helpful Report

Posted 1 month ago

Thank you so much for giving TheInsoleStore a 5-star rating, Grete! We are delighted to hear that you found our website easy to use, even if you are not a regular internet user. Making our platform user-friendly is something we constantly strive for, so it's wonderful to know that you had no trouble navigating through it. Thank you again, and we hope to serve you again in the future!

Posted 1 month ago

“should have these insoles on first page they were hard to find”

Helpful Report

Posted 1 month ago

Thank you so much for taking the time to provide us with your valuable feedback on TheInsoleStore, Allen. We truly appreciate customers like you who share their experience and thoughts with us. We are so sorry to hear that you had trouble locating the Sof Sole Airr Orthotic Performance Insoles on our website! Should you ever have trouble locating an item on your website in the future, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com as we are more than happy to assist with anything. We truly value your support and we appreciate your feedback. We look forward to serving you again in the future!

Posted 1 month ago

“Easy to navigate the site”

Helpful Report

Posted 1 month ago

Thank you so much for your fantastic 5-star rating of TheInsoleStore, Joanne! We're thrilled to hear that you found our website easy to navigate. We constantly strive to provide a smooth and seamless shopping experience for our valued customers like you. Once again, thank you for choosing TheInsoleStore and for taking the time to share your positive experience. We look forward to serving you again in the future!

Posted 1 month ago

“The products they sell really do help, been purchasing Power pro for a long time and really does help”

Helpful Report

Posted 1 month ago

Thank you so much, Chris, for taking the time to rate TheInsoleStore with five stars! We sincerely appreciate your support and are thrilled to hear that you are finding our products helpful. We strive to provide top-notch solutions, and it's fantastic to know that our PowerStep insoles have been serving you well over the years. We truly value your loyalty and look forward to serving you even better in the future. Thank you again for choosing TheInsoleStore!

Posted 1 month ago

“The shopping experience was has been good so far. In my pursuit of a neutral insole, this website appears to be the ONLY place where such hard to find insoles are sold.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to rate TheInsoleStore with four stars, Davon! We appreciate your feedback and are thrilled to hear that you have had a good shopping experience with us. We understand how important it is to find the perfect neutral insole, and we are glad that our website could provide you with the hard-to-find options you were searching for. Thank you again, and we look forward to serving you in the future.

Posted 1 month ago

“great value!”

Helpful Report

Posted 1 month ago

Bruce, thank you for your 4-star rating of TheInsoleStore! We truly appreciate your support and are thrilled to hear that you found our products to be a great value. We're grateful to have you as a loyal customer and hope to continue serving you in the future!

Posted 1 month ago

“I've been buying insoles from this store for 20 years and will be happy for as long as you sell me what l want lo”

Helpful Report

Posted 1 month ago

Thank you so much for your five-star rating of TheInsoleStore, Donald! We greatly appreciate your support and loyalty over the years. It means a lot to us that you continue to choose us as your go-to store for insoles. Thank you once again for your kind words and for being such a loyal customer. We sincerely appreciate your continued trust in our products and services.

Posted 1 month ago

“Great place to buy from been using them for a while now never no issues and fast and reasonable shipping cost”

Helpful Report

Posted 1 month ago

Thank you so much for taking the time to leave us a glowing 5-star rating, William! We greatly appreciate your feedback and are thrilled to hear that you have had such a positive experience with TheInsoleStore. We are grateful for your trust in us and your continuous support. It is customers like you who make our job truly enjoyable. We appreciate your business and we look forward to serving you again soon!

Posted 1 month ago

“No problem....quick and easy”

Helpful Report

Posted 1 month ago

Thank you so much for taking the time to give us a 5-star rating on TheInsoleStore, Austin. We sincerely appreciate your positive feedback and are thrilled to hear that you found our service quick and easy. We are grateful for your loyalty and continued support. Thank you again for choosing TheInsoleStore, and we look forward to serving you again soon!

Posted 1 month ago

“Very disappointed as I never received the order and no one has contacted me”

Helpful Report

Posted 1 month ago

Thank you for your feedback, Linda! We corresponded with you via email on 3/5/24 regarding your returned order. We let you know that a refund was issued back to your original form of payment for your returned shipment, as we were unable to reship for you due to the item on your order being out of stock. As relayed in our email correspondence with you, our warehouse restocks returned to sender orders as soon as they make it back to our warehouse. Your item was likely sold in between the time the order was restocked and the time you were able to confirm whether you would like a reshipment or not. We sincerely apologize for that! If you have any further questions or if we can assist you with anything else, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com. We appreciate your business!

Posted 1 month ago

TheInsoleStore is rated 4.6 based on 5,845 reviews