TheInsoleStore Reviews

Name: TheInsoleStore
Address: 338 S Sharon Amity Rd, #144, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 5,845 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 5,845 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

TheInsoleStore 5 star review on 26th March 2024

Toni K

TheInsoleStore 5 star review on 6th October 2023

Diana C

TheInsoleStore 5 star review on 2nd May 2023

Steven S

TheInsoleStore 5 star review on 10th April 2023

Henry C

Barbra K

Anonymous

Anonymous // 01/01/2019

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“I find your website is very easy to use and I was able to find what I wanted right away without any difficulties.”

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Posted 1 week ago

Thank you so much for taking the time to leave us a fantastic 5-star rating, Victoria! We're thrilled to hear that you find our website incredibly user-friendly, allowing you to quickly find what you were looking for without any troubles. Your satisfaction is our utmost priority, and we're delighted that our platform made your shopping experience seamless. Thank you again for choosing TheInsoleStore!

Posted 4 days ago

“Easy to navigate website and they have competitive prices. Free fast shipping is a plus!”

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Posted 1 week ago

Thank you so much for your outstanding 5-star rating of TheInsoleStore, Charles! We're thrilled to hear that you find our website easy to navigate, and we couldn't agree more that our competitive prices are hard to beat. And yes, free fast shipping is definitely a plus! We are grateful for customers like you who continue to choose TheInsoleStore for their footwear needs. Your satisfaction is always our top priority, and we're glad to know that we've been able to meet your expectations. We look forward to serving you in the future!

Posted 4 days ago

“Sherylyn (Insole Store customer service) helped me to choose the best insole (PS Pinnacle Low Insole (10-10.5 mens)) based on my podiatrist's advice. My Insole Store purchases were handled very well with good email communication, shipment tracking and on-time delivery. Thanks InSole Store for your customer service and delivering quality footwear support products at a good price.”

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Posted 1 week ago

Thank you so much for leaving us a wonderful 5-star rating! We truly appreciate your support and are thrilled to hear that you had a great experience with TheInsoleStore. We're glad to know that Sherylyn from our customer service team was able to assist you in choosing the best insole based on your podiatrist's advice. It's our priority to provide our customers with the best support and guidance, and we're happy to hear that Sherylyn was able to help you with that. Thank you for your loyalty as a customer. It means a lot to us that you continue to choose TheInsoleStore for your footwear support needs. We look forward to serving you again in the future!

Posted 4 days ago

“My shopping experience was very pleasent, I love the service, very nice polite.”

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Posted 1 week ago

Thank you so much for your amazing 5-star rating of TheInsoleStore, Rolanda! We truly appreciate your support and are thrilled to hear about your pleasant shopping experience. Your kind words about our service and the politeness of our team mean so much to us. We couldn't be happier knowing that you loved the service provided. Thank you again for taking the time to share your positive feedback. We look forward to serving you again in the future!

Posted 4 days ago

“Excellent!”

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Posted 1 week ago

Thank you so much for your 5-star review and kind words - "Excellent!" We are so happy to hear that you had an enjoyable shopping experience with TheInsoleStore. We appreciate your kind words and look forward to serving you again in the future!

Posted 5 days ago

“VERY EASY TO USE!”

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Posted 1 week ago

Thank you for your wonderful 5-star review, Sharon! We are so happy to hear that you found our website very easy to use! We strive to provide our customers with a seamless and enjoyable shopping experience, and we are happy to hear that is what we delivered. We appreciate your business and look forward to serving you again in the future!

Posted 5 days ago

“I am a first time online shopper but the shopping process was intuitive and used logical process.”

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Posted 1 week ago

Thank you for your kind words, Robert! We are thrilled to hear that your first shopping experience with us was positive. We hope you enjoy your order, and we hope to serve you again in the future!

Posted 6 days ago

“Super fast delivery”

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Posted 1 week ago

Thank you so much for your 5-star review of TheInsoleStore, Janice! We are so happy to hear that your order arrived to you quickly. We hope you enjoy it, and we sincerely appreciate your loyalty and support! We look forward to serving you again in the future.

Posted 6 days ago

“It was very easy to shop on line and find what I needed to purchase!”

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Posted 1 week ago

Thank you so much for your wonderful 5-star review of TheInsoleStore, Susan! We are so happy to hear that it was very easy to navigate our website and find what you were looking for! We strive to provide our customers with a seamless shopping experience, so we are thrilled to hear we hit the mark. We appreciate your business and support of TheInsoleStore, and we hope to serve you again in the future!

Posted 6 days ago

“Shopping experience was fine.”

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Posted 1 week ago

Thank you for your feedback! This review is asking you to rate your shopping experience with TheInsoleStore. You will receive another email asking you to rate your product after it is received. Your order left our warehouse on 4/15 and was marked as delivered on 4/18 - we hope you enjoy it! If you require further assistance, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com as we are more than happy to assist with anything. We appreciate your business!

Posted 6 days ago

“Website is easy to navigate.”

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Posted 1 week ago

Thank you for your 5-star review of TheInsoleStore, John! We are so happy to hear that you found our website easy to navigate, and we appreciate your business and loyalty towards us. We hope you enjoy your order, and we look forward to serving you again in the future!

Posted 6 days ago

“The size I ordered is too big. My foot measures 9 inches. The shoe measures 11 inches. Too big. what is the process to return and replace with correct size? Please let me know either email or phone call 760-220-1688. Thank you.”

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Posted 1 week ago

Thank you for your 4-star review of TheInsoleStore! We are so sorry to hear that your product is too large for your needs. Our Customer Service Team would be more than happy to assist you with an exchange for the correct size. Please feel free to reach out to us at Help@theinsolestore.com or 866-858-1294 and we will happily assist you. We appreciate your business!

Posted 6 days ago

“I purchased the Form Memory Foam insoles just before leaving on a trip. I promptly received my order. Prior to buying these insoles, I lived in my Oofos flip flops. I wanted to be able to wear tennis shoes without pain and these insoles did that. My feet were happy.”

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Posted 2 weeks ago

Thank you for your feedback, Nancy! We are so glad to hear that your insoles arrived to you quickly, and that they are alleviating your foot pain. We love to hear that your feet are happy! We appreciate your kinds words and loyalty towards TheInsoleStore, and we look forward to serving you again in the future!

Posted 6 days ago

“Nice and quick”

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Posted 2 weeks ago

Thank you so much for your 5-star rating of TheInsoleStore, Mary! We truly appreciate your kind words and feedback. We are delighted to hear that you had a positive experience with our service. Our team strives to provide efficient and prompt assistance to all our valued customers. Once again, thank you for taking the time to share your satisfaction with us. We appreciate your business and hope to serve you again in the future!

Posted 2 weeks ago

“This is my first time buying from The Insole Store. The expirience of ordering insoles was great. They arrived very quickly. Even though the product was great, I had to make an exchange which took a while. I told them about it and they were very gracious and generous in how they responded. Their attention to the client is outstanding! Thank you!”

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Posted 2 weeks ago

Thank you for your feedback, Maria! We are so happy to hear that the purchasing part of your shopping experience with us was seamless! We do sincerely apologize for your experience with your return/exchange - we agree, three weeks is a very long time to wait for an exchange item. We are very sorry for the huge inconvenience. We are currently transitioning warehouses, and this is the cause for the delay in returns currently being processed. We will be reaching out to you privately, to help resolve this matter. We appreciate your feedback and your business with TheInsoleStore!

Posted 2 weeks ago

“I like the webpage, but as a new customer I wasn’t able to use the 10% discount “welcome10”. I initially used my iPhone to get the code then used my iPad to purchase the insole.”

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Posted 2 weeks ago

Thank you for your feedback, Keith! We are so sorry to hear that you were unable to use the coupon code "WELCOME10" on your order! That is actually a very old/no longer active coupon code, which is why you were unable to use it. We do have an active 10% off code, that we have applied retroactively to your order. You will receive an email notification regarding the refund. We hope you enjoy your insoles once you receive them, and we appreciate your business!

Posted 2 weeks ago

“I am so glad I found your website. Thank you for carrying the insoles I use, since they were discontinued by New Balance.”

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Posted 2 weeks ago

Thank you so much for your fantastic 5-star rating of TheInsoleStore! We truly appreciate your support and feedback. We are absolutely thrilled to hear that you found our website and that we carry the insoles you use. It's always our aim to provide our customers with a wide range of quality products, including those that may have been discontinued by other brands. We understand how frustrating it can be when a beloved product is no longer available, and we're glad to have been able to help you find a suitable alternative. Once again, thank you for your kind words and for choosing TheInsoleStore. We genuinely value your satisfaction and look forward to serving you in the future!

Posted 2 weeks ago

“The products themselves are good. They were delivered timely. The only negative was, when ordering, I was offered a 10% discount for registering my email address, etc. with the store. The discount, however, was not applied to my order when I 'checked-out'. I was not pleased with this.”

Helpful Report

Posted 2 weeks ago

Thank you for your feedback, Tony! We are happy to hear that you had an overall positive shopping experience with us! We are so sorry to hear that your 10% discount was not applied! The discount code is sent to your email address, with the intention that you will apply the discount at checkout. At this time, we do not have a way of automatically applying individualized discount codes to specifid orders as all the discount codes are different - we sincerely apologize for the inconvenience! I have retroactively applied the 10% discount to your order, and you will receive an email regarding the refund as well. We will also pass your insights along to our Website Development Team for further review. Thank you again for taking the time to provide us with your feedback, and we appreciate your business!

Posted 2 weeks ago

“The insoles I wanted were not available in my size so I had to get a different pair. Now we’ll see if I get them with no hitches. The last time I ordered from here, there were some hiccups.”

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Posted 2 weeks ago

Thank you so much for taking the time to provide your feedback on TheInsoleStore, Keitth We truly appreciate it! We are so sorry to hear that you had some troubles with your ordering experience in the past, we most sincerely apologize for that as providing top-notch customer service is our #1 priority! We hope there are no issues with your order this time around, and that the insoles you chose are a perfect fit for your needs. If you ever need any assistance in the future, whether it's for order issues, finding the perfect insole or any other foot-related concerns, please don't hesitate to reach out. We are here to help! Once again, thank you for your support and for being a part of our wonderful community. We look forward to serving you again soon.

Posted 2 weeks ago

“Awesome soles available!”

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Posted 2 weeks ago

Thank you so much for your amazing 5-star rating of TheInsoleStore, Blake! We are thrilled to hear that you had a fantastic experience with us. Your kind words mean a lot to us and we are glad that our products were able to meet your expectations. We are committed to providing top-notch insoles that offer utmost comfort and support, and it's great to know that you found our selection impressive. Once again, thank you for choosing TheInsoleStore. We appreciate your support and look forward to serving you again in the future!

Posted 2 weeks ago

TheInsoleStore is rated 4.6 based on 5,845 reviews