TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,146 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,146 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

TheInsoleStore 5 star review on 20th March 2025

TheInsoleStore 5 star review on 13th August 2024

Robert K

TheInsoleStore 5 star review on 26th March 2024

Toni K

TheInsoleStore 5 star review on 6th October 2023

Diana C

TheInsoleStore 5 star review on 2nd May 2023

Steven S

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shipping took a long time.”

Helpful Report

Posted 1 month ago

Thank you for your review, Maureen! We are so sorry to hear that the shipping took longer than expected. We show that your order shipped out on 3/13 and arrived to you on 3/18, which falls within our estimated delivery time frame of 2-5 days for orders that are shipped with our Standard Shipping method. We strive to ensure timely delivery, and your feedback is invaluable in helping us improve. If you have any concerns or need assistance, please don’t hesitate to reach out. We appreciate your understanding and hope to serve you better in the future!

Posted 4 weeks ago

“I have been ordering inserts for over five years. They come quickly and last me a year. I get some for daily use and warm wool ones for winter boots and slippers. Thank you for great service and products.”

Helpful Report

Posted 1 month ago

Thank you for the wonderful 5-star review! We're so happy to hear that you've been relying on our inserts for over five years and that they meet your needs throughout the year. Your support and loyalty are truly appreciated! If you ever need assistance or have any questions, don’t hesitate to reach out. We're here to help and look forward to serving you for many more years to come!

Posted 4 weeks ago

“very good shopping experiencee. I tried ordering another pair but you were sold out of the one that I needed”

Helpful Report

Posted 1 month ago

Thank you for the amazing 5-star review, Alisa! We're thrilled that you had a great shopping experience with us. We do currently have stock in the item on your order if you are still interested in ordering another pair! Please feel free to reach out to us at Help@theinsolestore.com for further assistance. We’re here to help, and we look forward to serving you again soon!

Posted 1 month ago

“They're ice but they don't fit my shoes correctly. I'd like to return them but I'm not sure how to go about doing so.”

Helpful Report

Posted 1 month ago

“Received my order ahead of schedule and it was filled correctly as always. All companies should be as dependable as The insole Store.”

Helpful Report

Posted 1 month ago

Thank you for the fantastic 5-star review, Jim! We're delighted to hear that your order arrived ahead of schedule and filled accurately. Dependability is what we strive for, and your kind words mean the world to us! If you ever have any questions or need assistance, don’t hesitate to reach out. We truly appreciate your support!

Posted 1 month ago

“Great selection of comfortable insoles 😀👌”

Helpful Report

Posted 1 month ago

Thank you for the fantastic 5-star review, Edward! We're thrilled to hear that you enjoyed our selection of comfortable insoles. Comfort is key, and your feedback means so much to us! If you have any questions or need assistance, feel free to reach out. We appreciate your support! 😊

Posted 1 month ago

“I was delighted you had Birkenstock orthotics for high arches. I have used them for years, but never gotten them so quickly. Thank you. My feet are especially grateful!!”

Helpful Report

Posted 1 month ago

Thank you for the wonderful 5-star review, Eva! We're so happy to hear that you found the Birkenstock orthotics for high arches and that they arrived quickly. Your feet deserve the best, and we're grateful for your kind words! If you ever need assistance or have any questions, we're just a message away. Your support means a lot to us!

Posted 1 month ago

“Excellence products”

Helpful Report

Posted 1 month ago

Thank you for the wonderful 5-star review, Priscilla! We’re so glad to hear that you’re pleased with our excellence in products. Your satisfaction is our top priority, and we’re here to help whenever you need us. We genuinely appreciate your support!

Posted 1 month ago

“I didn’t receive my order”

Helpful Report

Posted 1 month ago

Thank you for your review, Theresa! We are truly sorry to hear that you have yet to receive your order. We understand how frustrating this can be, and we want to assist you in resolving this issue. To help you further and assure your package makes it to you successfully, we will be reaching out to you privately so we can look into your order status and provide you with any necessary updates. Your satisfaction is important to us, and we appreciate your patience as we work to make this right. Thank you for bringing this to our attention!

Posted 1 month ago

“I've shopped here for several years and have always had great customer service fair prices and fast shipping !!!”

Helpful Report

Posted 1 month ago

Thank you so much for the amazing 5-star review, Steve! We’re delighted to hear that you've consistently experienced great customer service, fair prices, and fast shipping. Your loyalty means the world to us! If there’s anything else we can assist you with, just let us know. We truly appreciate your continued support!

Posted 1 month ago

“Very easy to navigate. Insoles were sent out the next day. Very happy with this company.”

Helpful Report

Posted 1 month ago

Thank you for the fantastic 5-star review, Mary! We're thrilled to hear that you found our website easy to navigate and that your order was shipped out promptly. Your satisfaction is our top priority! If you ever need anything else, feel free to reach out. We truly appreciate your support!

Posted 1 month ago

“It was easy to find the perfect insoles for my high arch.”

Helpful Report

Posted 1 month ago

Thank you for the stellar 5-star review, Barbara! We're so happy to hear you found the perfect insoles for your high arch with ease. It's our goal to make your shopping experience as smooth as possible! If you ever have any questions or need further assistance, don’t hesitate to reach out. We truly appreciate your support!

Posted 1 month ago

“I was very impressed with the insoles I purchased. More so than the ones I bought from my foot doctor and the bonus is they were only 50 dollars”

Helpful Report

Posted 1 month ago

Thank you for your fantastic 5-star review, Jenny! We’re thrilled to hear that you are impressed with your insoles and that they exceeded your expectations. It’s great to know you found a quality product at such a reasonable price! If you ever have any questions or need assistance, we’re here for you. Your support is greatly appreciated!

Posted 1 month ago

“Reliable product and reliable service!”

Helpful Report

Posted 1 month ago

Thank you for your amazing 5-star review, Lynn! We're delighted to hear that you found our product and service to be reliable. Your trust means the world to us! If you ever need further assistance or have any questions, don’t hesitate to reach out. We truly value your support!

Posted 1 month ago

“The items were as advertized and work well.”

Helpful Report

Posted 1 month ago

Thank you for your wonderful 5-star review! We're so glad to hear that the items met your expectations and are working well for you. Your satisfaction is our top priority! If you ever need anything else, feel free to reach out. We truly appreciate your support!

Posted 1 month ago

“I’ve purchased 4 pairs of Pedag leather insoles (1 for each family member). Service is prompt and the product quality and pricing are very good. I think we’re all adjusting to them. I’ll definitely order from The Insole Store in the future.”

Helpful Report

Posted 1 month ago

Thank you for your thoughtful 4-star review, Kelly! We're glad to hear that you found our service prompt and the quality of Pedag leather insoles to your liking. Adjusting to new insoles can take some time, and we appreciate your patience. We look forward to serving you and your family in the future! If you have any questions or need assistance, just let us know. Your support means so much to us!

Posted 1 month ago

“Great service and fast delivery with the best prices.”

Helpful Report

Posted 1 month ago

Thank you so much for the fantastic 5-star review, Billy! We’re thrilled to hear that you had a great experience with our service and that you found our prices unbeatable. Fast delivery is our priority, and your satisfaction is what drives us! If you need anything in the future, don’t hesitate to get in touch. We truly appreciate your support!

Posted 1 month ago

“Excellent customer service. They fit perfectly thank you so much”

Helpful Report

Posted 1 month ago

Thank you so much for your amazing 5-star review, Lyn! We’re delighted to hear that the fit is perfect and that you had an excellent experience with our customer service. Your satisfaction means everything to us! If you ever need assistance in the future, don’t hesitate to reach out. We truly appreciate your support!

Posted 1 month ago

“It has been years and still using The InSole Store to purchase my Power Step Women's High Arch insoles. The price is less expensive than other companies, you get free shipping and handling, delivery is fast and great customer service. If I had a question they are there with a answer. I would highly recommend The Insole Store for your needs.”

Helpful Report

Posted 1 month ago

Thank you so much for your wonderful 5-star review, Deborah! We’re thrilled to hear that you’ve been a loyal customer for years and that our prices, free shipping, and customer service have met your expectations. Your recommendation means the world to us! If you ever have more questions or need assistance, don’t hesitate to reach out. We truly appreciate you! 😊

Posted 1 month ago

“Do not like the no tracking numbers sent and no notification of orders sent. Prices are good but customer communication is non existent.”

Helpful Report

Posted 1 month ago

Thank you for your feedback, Gary! We send out a confirmation email once your order is placed, and another confirmation email once your order has shipped from our warehouse. We show that both emails were sent to the provided email address on your order. We have resent each email to you - if they do not show up in your Inbox, we urge you to check your Spam/Junk email folders. If you need further assistance, please feel free to reach out to us at Help@theinsolestore.com. We appreciate your business!

Posted 1 month ago

TheInsoleStore is rated 4.6 based on 6,146 reviews