Name: TheInsoleStore
Address: 338 S Sharon Amity Rd, #144, Charlotte, North Carolina
Rating: 4.63

“The insoles arrived today. Recommended by my podiatrist, I'm hoping they'll be beneficial. So far, they seem to fit my shoe perfectly.”

Helpful Report

Posted 2 weeks ago

Thank you for your feedback! Your order left our warehouse on 4/8 and was marked as delivered today, 4/12, so it took 4 days to arrive to you, which is within our expected 3-5 day shipping window for Standard/Free Shipping, your chosen method at checkout. We sincerely hope you enjoy your order! If you require further assistance, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com as we are more than happy to help. We will also be following up privately, to ensure you received your order. We appreciate your business!

Posted 2 weeks ago

“I was trying to buy a similar product to what I bought from my doctors office. While the information was available on the site it was hidden and took extra effort to find what I think is the comparable product. But I will not know for sure until it arrives.”

Helpful Report

Posted 2 weeks ago

Thank you for your feedback, Bruce! We are so sorry to hear that you had trouble trying to locate the product you were looking for on our website! We have a wealth of knowledge on both our website and individual product pages, so we can understand how you might feel as if the information you were looking for was hidden and took extra effort to find- we can assure you that this was not intentional, and we sincerely apologize that your experience left you feeling as such. If you ever have trouble locating something on our website, or if your insoles turn out to be different than what you intended to order, please feel free to reach out to our Customer Service Team at help@theinsolestore.com as we are more than happy to help. We appreciate your insights as well as your business!

Posted 2 weeks ago

“it is very confusing to find what i need. the item i bought last time is discontinued better???”

Helpful Report

Posted 2 weeks ago

Thank you for your feedback! We are so sorry to hear that you had trouble locating the item you bought with us last time, as it is discontinued. We only show one order with us under your name and email address, so we are unable to locate the item you are referring to. We are more than happy to assist you in finding that discontinued item, and double checking that we no longer have it available in our inventory. We will be reaching out to you privately to help resolve this matter. We appreciate your feedback and your business!

Posted 2 weeks ago

“If you offer a 10% off it should be automatically placed on your order…Thanks Frank Morgan”

Helpful Report

Posted 2 weeks ago

Thank you for your feedback, Frank! Our 10% discount offer is contingent upon our customers signing up for our marketing emails, but our system has no way of connecting the email address you signed up with to our order platform to automatically apply your discount code, currently - we sincerely apologize for that! We have proceeded with retroactively applying your 10% discount code - you will receive an email alerting you of the refund. We will also be passing your insights along to our Website Development Team. Thank you again for taking the time to provide us with your feedback, and we appreciate your business!

Posted 2 weeks ago

“Everything went just the way it was suppose to.”

Helpful Report

Posted 2 weeks ago

Thank you so much for taking the time to give us a 5-star rating for TheInsoleStore, Barb. We truly appreciate your feedback and are thrilled to hear that everything went just the way it was supposed to. It means a lot to us to know that you had a positive experience with our store. If there is anything else we can assist you with in the future, please don't hesitate to reach out. We hope to serve you again in the future!

Posted 2 weeks ago

“I bought my first SPENCO RX comfort insoles years ago and last month bought another brand because I couldn’t ’remember your name! What a mistake!!! My toes and heel left imprints on the cushion and didn’t provide the layer of cushioning the SPENCO has!! I won’t make that mistake again! SPENCO delivers exactly what the description states.”

Helpful Report

Posted 2 weeks ago

Thank you so much, Irene, for giving TheInsoleStore a glowing 5-star rating! We truly appreciate your kind words and are thrilled to hear about your positive experience with our Spenco RX comfort insoles. We understand that sometimes it's hard to remember brand names, but we're glad that you found your way back to us. We can't emphasize enough how important it is to have the right level of cushioning and support for your feet, and we're delighted that our Spenco insoles delivered exactly what you were looking for. Your satisfaction means the world to us, and we look forward to continuing to provide you with top-notch products and service. Should you need anything else in the future, please don't hesitate to reach out. Thank you again for choosing TheInsoleStore!

Posted 2 weeks ago

“It was easy to find what I was looking for, and the product was on sale so the price was fair. Then they charged shipping and the price went back up to what the product cost before the discount. Just sell the product at full price, tell me your paying the shipping cost and then use the difference between what you are willing to sell it for and the non-sale price to make me feel like I am getting something for nothing.”

Helpful Report

Posted 2 weeks ago

Thank you for your feedback, Steven! The item you purchased was a Clearance/discontinued item, which is why it was offered at a 25% off discount. Unfortunately, we cannot sell our final Clearance/discontinued items at full price as they are final sale - hence the reason for the discount. We are so sorry to hear that your order did not apply for our Free Shipping! Our $25 Free Shipping threshold is set at the lowest pricing point we are able to offer our customers, while still being cost effective on our end. Typically, our customers who purchase items that do not reach our $25 Free Shipping threshold and would like to qualify for Free Shipping, buy multiples of that item once a year to satisfy their need and still take advantage of our Free Shipping. We hope you enjoy your insoles once you receive them, and we appreciate your business!

Posted 2 weeks ago

“Why don't you have overnight shipping?”

Helpful Report

Posted 3 weeks ago

Thank you for your feedback, Eric! We are happy to hear that you had an overall positive shopping experience with TheInsoleStore! We do not currently offer an overnight shipping option as we do not have a reliable and cost-effective method that we can offer to our customers at this time. We most sincerely apologize for the inconvenience! If this ever changes, we will certainly reach out and let you know. Thank you for again for taking the time to provide your feedback - we appreciate your business and hope to serve you again in the future!

Posted 2 weeks ago

“After several disappointing purchases over the counter, and needing something for my specific needs, a quick Google search led me to. The Insole Store.”

Helpful Report

Posted 3 weeks ago

Thank you so much for your fantastic 5-star review of TheInsoleStore! We truly appreciate your support and are thrilled to hear that we were able to meet your specific needs.We understand how frustrating it can be to have disappointing experiences with over-the-counter purchases. That's why we strive to provide top-quality products that cater to your unique requirements. We're delighted that our quick Google search led you to us and that we were able to exceed your expectations. Thank you once again for choosing TheInsoleStore and for taking the time to leave such a kind review. We truly appreciate it!

Posted 2 weeks ago

“It was easy to find and order the item I wanted.”

Helpful Report

Posted 3 weeks ago

Thank you so much for giving us a 5 star rating on TheInsoleStore, peter! We truly appreciate your support and feedback. We are thrilled to hear that you found it easy to find and order the item you wanted. Thank you again for choosing TheInsoleStore. We look forward to serving you again in the future!

Posted 2 weeks ago

“Good experience , The pricing as increased since my last purchase”

Helpful Report

Posted 3 weeks ago

Thank you so much for your kind and generous 5-star rating of TheInsoleStore, Bob! Your support means a lot to us, and we are thrilled to know that you had a good experience with us. We truly appreciate your loyalty as a customer, and we're grateful for your continued trust in our products and services. Your feedback motivates us to keep delivering top-notch quality insoles and exceptional customer service. On a side note, we understand that the pricing has increased since your last purchase. While we constantly strive to provide the best value for money, we must also sell the products at a price set by the manufacturer. Rest assured, our insoles are retailing for the lowest possible price we are able to offer them at, for our customers. We are confident that our products still offer great value and will enhance your comfort and wellbeing. Once again, thank you for your incredible support and for being a loyal customer. We look forward to serving you again in the future!

Posted 2 weeks ago

“So far everything has been great. Good variety to choose from. Easy to order. Can't wait to try them out. Thank you.”

Helpful Report

Posted 3 weeks ago

Thank you so much for awarding TheInsoleStore with a 5-star rating, Sandra! We greatly appreciate your positive feedback. We are thrilled to hear that you have found our variety of products to be great and that ordering from us was easy. We hope that the insoles you have chosen will exceed your expectations and provide you with the comfort you are seeking. Thank you again for your support, and we look forward to serving you in the future.

Posted 2 weeks ago

“Easy to navigate through your website”

Helpful Report

Posted 3 weeks ago

Thank you so much, Dominic, for your fantastic 5-star rating of TheInsoleStore! We truly appreciate your support and loyalty. We are thrilled to hear that you found our website easy to navigate. It is our continuous effort to provide a user-friendly experience for our valued customers like you. Thank you again for being an amazing and loyal customer. We look forward to serving you in the future!

Posted 2 weeks ago

“It took me 5 tries and 2 days to complete my order. Each time, I would get to payment and the site woould just buffer endlessly. One time I left it for 20 mins!!!”

Helpful Report

Posted 3 weeks ago

Thank you for your feedback, Tyra! We are so sorry to hear that you ran into trouble while trying to place your order. We haven't had any other customers with a similar issue reach out to us, so it may have been your website provider experiencing a connectivity issue. Likewise, it's also possible that our website was experiencing an issue while you were trying to place an order - either way, we are so sorry to hear about your experience. We will be reaching out to you privately regarding your experience. We appreciate your business!

Posted 2 weeks ago

“Website is fine, easy enough to use. I would have liked more specific information on which units help correct which conditions. Also how to work with half sizes, go up or down. If this info is available I did not see it.”

Helpful Report

Posted 3 weeks ago

Thank you for your feedback! We are sorry to hear that you had trouble locating the information on our website you were looking for. We do have our insoles categorized by "Shop Pain Relief" at the top of our website page with all of our categories. This gives you the option of choosing the foot condition you are looking to address, and viewing the products that will help with that condition. Likewise, we have a filter on the side of our webpage for product conditions as well when viewing our insoles - you can filter by condition and the products that address that condition will appear. We also have a link on our website under Helpful Resources (located on the bottom of our website), named "Insole Guide: How to Choose the Right Insole." We have a wealth of information there regarding sizing, foot conditions, how to determine your arch type, etc. If you ever need assistance or have any questions in the future, please do not hesitate to reach out to our Customer Service Team at Help@theinsolestore.com as we are more than happy to assist with anything. Thank you again for taking the time to provide us with your feedback, and we appreciate your business!

Posted 2 weeks ago

“Everything went smoothly.”

Helpful Report

Posted 3 weeks ago

Thank you so much, JARRHL, for your fantastic 5-star rating! We really appreciate your kind words and are thrilled to hear that your experience with TheInsoleStore went smoothly. Your satisfaction is our priority, and we're delighted that you had such a positive experience with us. If there's anything else we can assist you with, please don't hesitate to reach out. Thanks again for choosing TheInsoleStore!

Posted 2 weeks ago

“Shopping was easy if you can read. Pick product, pick size, add to cart, pay. Can t get much easier than that. Don’t have product yet so stay tuned…”

Helpful Report

Posted 3 weeks ago

Thank you so much, Diane, for taking the time to leave us a 5-star rating! We truly appreciate your support. Shopping at TheInsoleStore is indeed a breeze, especially if you can read! It's as simple as picking your desired product, selecting the perfect size, adding it to your cart, and making the payment. Can't get much easier than that, right? Stay tuned for the arrival of your product. We hope you'll love it just as much as your shopping experience!

Posted 2 weeks ago

“I suffer from chronic heel pain. I have tried everything from injections to custom insoles to help with the pain. Nothing has worked so far. I pray your insoles will help.”

Helpful Report

Posted 4 weeks ago

Thank you so much for your wonderful feedback on your recent experience with TheInsoleStore, Neal! We really appreciate you taking the time to share your thoughts with us. We are thrilled to hear that you were satisfied with our service. Our team here at TheInsoleStore strives to provide an exceptional customer experience, and it's always rewarding to know that we are succeeding in making our customers happy. We sincerely hope you enjoy the insoles once you receive them, and that they are a perfect fit for your needs Once again, thank you for choosing TheInsoleStore and for your kind words. We truly value your business and hope to serve you again in the future.

Posted 2 weeks ago

“This was the best shopping experience that I have had in a long time.”

Helpful Report

Posted 4 weeks ago

Thank you so much for giving TheInsoleStore a 5-star rating, Susan! We truly appreciate your kind words and we're thrilled to hear that you had the best shopping experience in a long time with us. Customer satisfaction is our top priority and we're glad we could meet your expectations. Thank you again for choosing TheInsoleStore and we look forward to serving you in the future!

Posted 2 weeks ago

“The insoles were plainly labeled and a semi reasonable price, however the purchasing part was confusing. I wasn't sure that my order had been placed. Thank you.”

Helpful Report

Posted 4 weeks ago

Thank you for taking the time to rate TheInsoleStore with 4 stars, Larry! We sincerely appreciate your feedback and are glad to hear that you were satisfied with our insoles. We take pride in ensuring that our products are of high quality and reasonably priced. We apologize for any confusion you experienced during the purchasing process. We understand that it can be frustrating not knowing for certain if your order has been successfully placed. Rest assured, we are continuously working to improve the clarity and ease of our purchasing system for a smoother overall experience. If you run into any issues in the future, please feel free to reach out to our Customer Service Team at help@theinsolestore.com as we are more than happy to help with anything! Once again, thank you for your review and for choosing TheInsoleStore. We value your feedback and hope to serve you even better in the future.

Posted 2 weeks ago


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

TheInsoleStore Reviews