Name: TheInsoleStore
Address: 338 S Sharon Amity Rd, #144, Charlotte, North Carolina
Rating: 4.63

“I need a size 1415 insert in there was none available”

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Posted 1 day ago

“Very disappointed as I never received the order and no one has contacted me”

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Posted 1 month ago

Thank you for your feedback, Linda! We corresponded with you via email on 3/5/24 regarding your returned order. We let you know that a refund was issued back to your original form of payment for your returned shipment, as we were unable to reship for you due to the item on your order being out of stock. As relayed in our email correspondence with you, our warehouse restocks returned to sender orders as soon as they make it back to our warehouse. Your item was likely sold in between the time the order was restocked and the time you were able to confirm whether you would like a reshipment or not. We sincerely apologize for that! If you have any further questions or if we can assist you with anything else, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com. We appreciate your business!

Posted 1 month ago

“Terrible customer service. Somehow the site captured an incorrect shipping address and was unable to correct(no phone number to call, hard to locate email), emailed immediately to cancel order as it went through somehow. Created a second correct order. Company sent incorrect order and canceled correct order. I have not received anything but a bill.. still can’t get a call back ..”

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Posted 1 month ago

Thank you for your feedback, Bette! We most sincerely apologize for your experience thus far! Our contact information can be found under the "Click here to get in touch with our customer support team" link at the bottom of our website page. We do not currently have our customer service phone number listed on our website, as we are currently training new customer service associates. Our phone number will be r listed on our website again, once all of our associates are able to answer inbound phone calls. The quickest way to get in contact with us currently is through the chat feature on our website, or emailing our Customer Service Team at Help@theinsolestore.com. You can also give us a call at our Customer Service phone number, which is 866-858-1294. If an associate it unavailable to help you, we will give you a call back as soon as we are able. We apologize that we were unable to answer your inquiry immediately, as you initially called and emailed into our helpdesk after hours. We are customer support team is currently available Monday-Friday 9AM-5PM EST. We do show that you requested to have one of your orders cancelled prior to shipment. Our customer support team mistakenly cancelled your other order that was placed on the same day, which resulted in your order being delivered to the incorrect address. We most sincerely apologize for the huge inconvenience! We are more than happy to fix this for you with either an expedited replacement order, or a full refund. We will be reaching out to you privately to assist with fixing this for you. We appreciate your business!

Posted 1 month ago

“The worst return process that I have dealt with in a long time.”

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Posted 2 months ago

Thank you for your feedback, Eugene! We are so sorry to hear that you have been disappointed in our returns/exchanges service. We have attempted to contact you several times to assist with completing your exchange order and have not heard back from you. We will be reaching out to you again, privately, to ensure that your return is processed successfully and to gather further feedback regarding your experience. We appreciate your business!

Posted 2 months ago

“How would I know, the order has not even shipped yet!!! Supposed to be a gift!”

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Posted 3 months ago

Thank you for your feedback! As stated in or Shipping Policy, all orders placed by 12:00pm (noon) Eastern Time, Monday-Friday, will be fulfilled and shipped by the end of the very same business day. Orders placed after 12:00pm, on a weekend, or during a holiday will be shipped the following business day. Your order was placed yesterday, 1/2/24, after our shipping cutoff time of 12PM EST, so your order shipped out for you today. An email confirmation with your tracking details was sent to you earlier today, so that you can follow along with your order's progress while its on it way to you. This email is asking you to rate your shopping experience with TheInsoleStore - you will receive a separate email asking you to rate your product after it has been delivered. If you require further assistance from us, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com as we are more than happy to assist with anything. We appreciate your business!

Posted 3 months ago

“Hi , please send me my order. I have no information about when I am receiving my order.”

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Posted 4 months ago

Thank you for your feedback, Hieu! We did receive an email from you on Saturday, 11/25/23 concerning the pricing of the insoles on your order. As our Warehouse is closed on the weekends, we responded to your email on Monday, 11/27/23. We let you know in the email that your order was on hold so we could ensure you wanted to keep it, as you had concerns regarding the pricing of your insoles. As we did not hear back from you, we went ahead and shipped your insoles out on 11/29/23 and sent you a confirmation email with tracking details. If the email did not show up in your inbox, we urge you to check both your spam/junk and promotions email folders. If you have additional questions or require further assistance, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com as we are more than happy to assist with anything. We appreciate your business!

Posted 4 months ago

“It said Black Friday sale and discount taken out a checkout but it didn't”

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Posted 5 months ago

Thank you for your feedback, George! We responded to your email regarding this issue letting you know that Birkenstock insoles are not included in our Black Friday Sale, which is why you did not receive a discount on your order. We apologize for any confusion caused on our end! If you require further assistance, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com. We appreciate your business!

Posted 5 months ago

“Paid for the Birkenstock insoles - said they be here by Friday 17th - have not received anything further and it’s now Saturday 18th. No order shipping notice, no nothing.”

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Posted 5 months ago

Thank you for your feedback, Kelly! Order and shipping confirmation emails were sent to the provided email address on your order. If your confirmation emails did not show up in your inbox, we urge you to check both your spam/junk and promotions email folders. Your order left our warehouse on 11/13/23 and has an expected delivery date of today. You selected our Standard Shipping method at checkout, which has an estimated delivery timeframe of 3-5 days. Sometimes, packages may be delayed in transit due to a number of factors outside of our control. Please note that we are not responsible for any carrier delays in transit or delivery times, or for any incorrect carrier delivery estimates. Expected delivery dates are estimates and are not guaranteed. We hope you enjoy your order once you receive it! If you require further assistance, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com as we are more than happy to assist with anything. We appreciate your business!

Posted 5 months ago

“Why are u sending this as I just ordered and haven’t gotten them yet!”

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Posted 5 months ago

Thank you for your feedback, Mary! The email you received asked you to rate your shopping experience with TheInsoleStore.com. You will receive a separate email asking you to rate your product after your order has been received. We hope you enjoy your insoles when you receive them, and we appreciate your business!

Posted 5 months ago

“I have not received the product yet, and too difficult to use "Shop" to track my order. Can you make doing business with your company even more difficult? Just ridiculous; not professional! Overzealous security! Not trying to buy a nuclear weapon!”

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Posted 5 months ago

Thank you for your feedback, Frederick! A USPS tracking link is provided in all our our tracking confirmation emails to our customers, so there is no need to download the Shop app to track your order. Our website platform, Shopify, automatically provides you with the option to track your order through their app, but it is not necessary to download/use their app to track your order. Your order was placed on 11/1/23, shipped out the same day, and is currently out for delivery with an expected delivery date of today (11/3/23). We will be following up with an email containing a copy of your tracking confirmation with the USPS tracking details highlighted, so that you can monitor the status of your package yourself. If you have any further questions or if we can be of assistance with anything else, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com. We appreciate your business!

Posted 5 months ago

“After finding out that powerstep no longer makes the insoles I've been using for the last five or so years, cust svc sort of suggested I try the bridge insoles shown on their website. For me, they are extremely uncomfortable, and I've gone back to using the old ones as long as I can. I don't understand why powerstep stopped making the other ones if they were better.-with no direct substitute! They were green #5003-018 with the word "powerstep" on them.”

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Posted 5 months ago

Thank you for your feedback of TheInsoleStore.com, Carl! We are so sorry to hear that the PowerStep Bridge Insoles have not been a good fit for your needs. The insoles are covered under our Wear Test Guarantee for 30 days, so we are more than happy to accept them back for return or exchange of a different product. As we are just an authorized retailer for PowerStep's products, we are unsure of why they stopped making the insole you have been wearing! We suggest reaching out to PowerStep directly to further inquire about that discontinued insole. For assistance with a return, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com, as we are more than happy to assist. We appreciate your business!

Posted 5 months ago

“Je n'ai pas reçu ma commande”

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Posted 9 months ago

Merci de nous avoir contactés au sujet de votre commande. Votre suivi indique que votre commande est toujours en cours d'acheminement. Cet avis concerne votre expérience d'achat lors de la passation de votre commande. Nous vous enverrons un examen de suivi après avoir reçu votre commande pour voir comment vous aimez vos produits. Thank you for reaching out in regards to your order. Your tracking is showing that your order is still enroute. This review is about your shopping experience while placing your order. We will send you a follow up review after you have received your order to see how you like your products.

Posted 9 months ago

“I still have not received them in the post. Not happy.”

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Posted 9 months ago

Thank you for your feedback, Triona! Your order left our warehouse in the United States on 6/20 and last scanned as "Your item was processed through a facility in IRELAND on June 27, 2023 at 1:19 pm. The item is currently in transit to the destination." Orders to Ireland are currently averaging 2 weeks for delivery. If you require further assistance, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com as we are more than happy to assist with anything. We appreciate your business!

Posted 9 months ago

“I never received my package of innersole very upset because I paid for them in full I hope you are able to rectify this problem”

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Posted 10 months ago

Thank you for your feedback, Marc! We show that your order left our warehouse on 6/20 and last scanned today as "Your item was delivered in or at the mailbox at 9:53 am on June 28, 2023 in CHICOPEE, MA 01020." Please feel free to reach out to our Customer Service Team at Help@theinsolestore.com if you require further assistance regarding your order. We appreciate your business!

Posted 9 months ago

“My order has not arrived”

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Posted 10 months ago

Thank you for your feedback, Cheryl. We are so sorry to hear that your order has not yet arrived! We will be reaching out to you privately in regards to this matter. We appreciate your business.

Posted 10 months ago

“I still haven't received my order, try again if I ever get my 75$ pair of flip flops”

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Posted 10 months ago

Thank you for your feedback, Brenda! Your order was placed on Saturday, 6/17 and went out first thing on Tuesday, 6/20. As stated in our Shipping Policy, "Orders placed by 2:00pm Eastern Time, Monday-Friday, will be assigned a tracking number and shipped by the end of the same business day. Orders placed after 2:00pm, on a weekend, or during a holiday will be shipped the following business day." Our Warehouse was closed on Monday 6/19 in observance of Juneteenth, so your order went out first thing on Tuesday. Your tracking reflects that your order is scheduled to be delivered tomorrow. We hope you enjoy it once you receive it, and we appreciate your business!

Posted 10 months ago

“Never received my order.”

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Posted 10 months ago

Thank you for your feedback, Dwight! This is a request to review your shopping experience with TheInsoleStore.com. You will receive a separate email to review your product after you have received your order. Your order left our warehouse on 5/31 and is currently in transit to you. Canada orders are currently averaging 2 weeks to be delivered. If you require further assistance from us, please feel free to reach out to us at Help@theinsolestore.com. We appreciate your business!

Posted 10 months ago

“The packaging for mailing was horrible. item arrived damaged. Never ordering here again.”

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Posted 10 months ago

Thank you for taking the time to provide us with your feedback! We are so sorry to hear that your item arrived damaged. We do ship our orders out in polymailers to help cut down on the costs of shipping, and the product boxes can sometimes arrive banged up depending on how they were handled while in transit. We sincerely apologize for that! We are more than happy to replace your damaged item or offer you a full refund for it. We will be reaching out to you privately to resolve this matter. We appreciate your business.

Posted 10 months ago

“The inserts I ordered (expedited delivery 5/26) have still not arrived. Will tell my husband's podiatrist at his next appointment, this Thursday.”

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Posted 10 months ago

Thank you for your feedback, Inge! We most sincerely apologize that you have not yet received your package, especially since you paid for Express Shipping. Upon looking at your tracking details, it appears as if your order is being returned to our warehouse. We will be reaching out to you privately to resolve this issue. We appreciate your business!

Posted 10 months ago

“Sent to wrong address Never recieved”

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Posted 10 months ago

Thank you for your feedback, HJ! We show that one of our associates has already addressed this concern with you on 5/30/23. Your order was shipped out to the address provided on your order, which had the incorrect city and zip code. Once provided with your correct shipping address, we sent out your replacement order on 5/30/23, which is currently out for delivery and expected to arrive today. We hope you enjoy it once you receive it! If we can be of assistance with anything else, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com as we are more than happy to help with anything. We appreciate your business!

Posted 10 months ago


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

TheInsoleStore Reviews