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TheInsoleStore Reviews

4.6 Rating 5,865 Reviews

90 %

of reviewers recommend TheInsoleStore

Company Reviews

Product Reviews

4.6

Based on 5,865 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

TheInsoleStore 5 star review on 26th March 2024

TheInsoleStore 5 star review on 6th October 2023

TheInsoleStore 5 star review on 6th October 2023

TheInsoleStore 5 star review on 6th October 2023

TheInsoleStore 5 star review on 2nd May 2023

TheInsoleStore 5 star review on 10th April 2023

TheInsoleStore 5 star review on 10th April 2023

12

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a pair of the Oofos shoes since I heard so much about them and I'm on my feet daily taking care of my patients. When I received the shoes they were really wide and as i proceed to try them on they were to wide and it wa so uncomfortable it felt like my feet were rolling to one side. The shoes never balanced me at all. I also received 25% off as being a new customer. So I knew I could not wear them and wanted to return them for a refund back. I was told that I couldn't be refunded due to the discount that was given. I felt like this is a bad first time experience. I will never recommend their products to any one and make sure it's a place you can call not email back to back. Everything was good till then. I am still so dissatisfied with them. Not loyal at all”

Posted 1 year ago

Thank you for your feedback! We are so sorry to hear that your OOFOS are not working out well for you. We apologize for any confusion caused on our end regarding our Return Policy. You received 25% off your footwear as they are a Clearance item, not because you are a new customer. As stated on our Clearance item's product pages, clearance items cannot be returned or exchanged after purchase. We do have a Customer Service phone number for our customers who would prefer to correspond over the phone instead of via email or chat: 866-858-1294. We will be reaching out to privately in regards to this matter to see how we can resolve this issue for you. We appreciate your business!

Posted 1 year ago

“they never arrived”

Posted 1 year ago

Thank you for your feedback, Noel! Your order left our warehouse in the United States on 2/8 and last scanned as "Package arrived at international carrier Australia" on 2/15. You can find those tracking details here: https://www.ups.com/track?loc=en_US&tracknum=822241703917262114&requester=ST/trackdetails As noted in our Shipping Policy, due to COVID and various other circumstances happening around the globe, some international shipments may take up to 30 days to arrive. We apologize for any inconvenience and appreciate your patience and understanding. Your tracking link will continue to update through delivery of your package. We hope you enjoy your order once you receive it, and we appreciate your business!

Posted 1 year ago

“No returns!? lame . Near impossible to simply find replacement for exact product I bought from you before. Online shopping for a anything requiring fit should include returns.”

Posted 1 year ago

Thank you for your feedback! We are sorry to hear that your insoles did not work out well for you fit-wise. We do offer returns for qualifying products. As listed on Clearance product pages, Clearance items are final sale and not eligible for return. We will be reaching out to you privately regarding this matter to see what we can do to resolve this issue for you. We appreciate your business!

Posted 1 year ago

“the insoles are so thin.... they are like paper”

Posted 1 year ago

Thank you for your feedback, Theresa! We are sorry to hear that your insoles were not as expected. We do show that you already wrote into our Customer Service helpdesk regarding this issue, but we will also be reaching out to you privately to address this matter and ensure we get it resolved for you. We appreciate your business!

Posted 1 year ago

“Never got the product”

Posted 1 year ago

Thank you for your feedback, Doug. We are sorry to hear that you have not yet received your order. Per your tracking link, your package left our warehouse on 1/30/23 and last scanned as "Your item is being held at the WASHINGTON, MI 48095 post office at 10:09 am on February 1, 2023. This is at the request of the customer." You can find those tracking details here: https://tools.usps.com/go/TrackConfirmAction.action?tLabels=9400111206218817445523 Your order will have to be picked up from the post office as it is being held per customer request. If we can help with anything else, please let us know. We appreciate your business!

Posted 1 year ago

“The amount of emails I have received from you before I even have the product in hand is ridiculous. Six emails for one order?”

Posted 1 year ago

Thank you for your feedback, Phillip! We show that you received two emails regarding your order: one order confirmation email, and one shipping confirmation email. We also show that one email was sent to welcome you to our news letter as you subscribed to our sales and newsletter. We sincerely apologize if our emails bothered you! We have unsubscribed you from our emails, so you should not be receiving anymore. If we can be of further assistance, please feel free to reach out to us at Help@theinsolestore.com as we are more than happy to help with anything. We appreciate your business!

Posted 1 year ago

“Not satisfied with the sofsole airr”

Posted 1 year ago

Thank you for your feedback, David! We are sorry to hear that the Sof Sole Airr Performance Insoles are not working out well for you. Those insoles are covered under our Wear Test Guarantee for 30 days, so we are happy to accept them back for a return or exchange if they simply will not work out for you. We are also more than happy to help you out with a product recommendation for an insole that is better suited to your needs! Please feel free to reach out to our Customer Service Team at Help@theinsolestore.com and we will happily assist you. We appreciate your business!

Posted 1 year ago

“You sent me the wrong size insoles and this return system you have sucks.... I need a phone # where we can get me some insoles that are big enough for my feet ....”

Posted 1 year ago

Thank you for your feedback, Michael! We are so sorry to hear that you received the wrong sized insoles. We show that the Pedag Viva Sport Insoles in size #49: Men's 16 are what was ordered and shipped out to you. We are happy to look into this further for you, and ensure that you receive the correct sized insoles. Please feel free to reach out to our Customer Service Team at Help@theinsolestore.com or 866-858-1294 and we will happily assist you. We appreciate your business!

Posted 1 year ago

“Haven’t revived anything yet.”

Posted 1 year ago

Thank you for your feedback, Jimmy! Your order left our warehouse in the United States on 1/18/23 and last scanned as "Your item departed a transfer airport in KINGSFORD SMITH, SYDNEY, AUSTRALIA on January 25, 2023 at 8:00 am. The item is currently in transit to the destination." You can find your tracking details here: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=LX280206046US As stated in our Shipping Policy, Due to COVID and various other circumstances happening around the globe, some international shipments may take up to 30 days to arrive. If your package has not arrived within 30 days, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com and we will happily look into your shipment for you. We appreciate your business!

Posted 1 year ago

“I could have paid $2.00 for these at Walmart. They are a joke so disappointed.”

Posted 1 year ago

Thank you for your feedback, Linda. We are so sorry to hear that you are disappointed in the quality of your Birkenstock Air Cushion Full-Length Insoles. We show that one of our Customer Service representatives already corresponded with you regarding this issue. We do show that you have already initiated a return request to send your insoles back in for a refund. Please feel free to reach out to our Customer Service Team at Help@theinsolestore.com if you require further assistance. We appreciate your business!

Posted 1 year ago

“Shopping was fine. Ordered product that said Size -xxl 15.5+ product came box labeled xxl 13+ No way I can get this on! Needed the 15.5+ shoe size. For total of $32 and some change, I will have to send back. Friggin hassle. It looks nice but would not buy again unless the size was correct.”

Posted 1 year ago

Thank you for your feedback, Brad. We will be reaching out to you privately to investigate this matter further and get it resolved for you. We appreciate your business.

Posted 1 year ago

“We HAVE NOT YET RECEIVED OUR SHOES! We returned the wrong size but YOU HAVE NOT REPLACED THEM WITH THE CORRECT SIZE!! ORDER NUMBER: 304392 Original order date Dec 5!! We want size 10 men's!! Linda Middlesworth”

Posted 1 year ago

Thank you for your feedback, Linda. We show that one of our Customer Service Team members was able to address this issue with you. We appreciate your business.

Posted 1 year ago

“CANNOT GET OFF THE JUNK MAIL from this purchase!!”

Posted 1 year ago

Thank you for your feedback. We will be reaching out to you privately in regards to this matter. We appreciate your business.

Posted 1 year ago

“Recommended size not correct, returned, just today received information that returned insole received by you and will take another 7 days to receive replacement , total time over 3 weeks??”

Posted 1 year ago

Thank you for your feedback, Hunter. We will be reaching out to you privately to address this matter. We appreciate your business.

Posted 1 year ago

“I was disappointed in the insoles. They did not support the pronation as advertised.”

Posted 1 year ago

Thank you for your feedback. We will be reaching out to you privately in regards to this matter. We appreciate your business.

Posted 1 year ago

“Unsolved were extremely thin , foam and some cork molded cork board for the price. Very disappointed.”

Posted 1 year ago

Thank you for your feedback. We will be reaching out to you privately in regards to this matter. We appreciate your business.

Posted 1 year ago

“I ordered a pair of Birkenstocks insoles for 70$ American and was disappointed in the discomfort that I experienced while wearing my work boots for 8 hours. You see I a auto mechanic and I don't sit at all. I have worn Birkenstocks for over 20 years now and they are the only sandals that I can wear without any discomfort. I am disappointed and I am still trying to find a solution. I have fallen arches and a hammer toe and I have spent over 300 dollars on different types of shoes and boots. I work for Tesla and it is mandatory to wear EH, rated safety shoes so you see what I am up against! If only Birkenstock would make a work shoe for me. I know it's a tall order but a man's gotta dream.”

Posted 1 year ago

Thank you for your feedback, Christopher. We will be reaching out to you privately to address this matter. We appreciate your business.

Posted 1 year ago

“The insoles are fine. Customer service is absolutely horrible. I called the number only to be told that I called the ordering line. They gave me the number I called (for customer service), I called again and was told it was only for taking orders. When I called a 3rd time and asked to speak to a supervisor I was told there was no such thing. I will only order from the product's website from now on, and not from The Insole Store.”

Posted 1 year ago

Thank you for your feedback, Lauri. We will be reaching out to you privately to address this matter. We appreciate your business.

Posted 1 year ago

“I purchased an insole that was the same size as my birkenstock shoe and it did not fit. I had to cut it to make it fit. Not good!”

Posted 1 year ago

Thank you for your feedback, David! We will be reaching out to you privately regarding this matter. We appreciate your business.

Posted 1 year ago

“I didn’t realize I ordered a size 5 not big enough for my feet”

Posted 1 year ago

Thank you for your feedback, Amanda. We will be reaching out to you privately in regards to this matter. We appreciate your business.

Posted 1 year ago

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TheInsoleStore is rated 4.6 based on 5,865 reviews