TheInsoleStore Reviews

Name: TheInsoleStore
Address: 338 S Sharon Amity Rd, #144, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 5,865 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 5,865 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

TheInsoleStore 5 star review on 26th March 2024

Toni K

TheInsoleStore 5 star review on 6th October 2023

Diana C

TheInsoleStore 5 star review on 2nd May 2023

Steven S

TheInsoleStore 5 star review on 10th April 2023

Henry C

Barbra K

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Did not help at all.”

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Posted 1 year ago

Thank you for your feedback, Gerald. We will be reaching out to you privately regarding your review. We appreciate your business.

Posted 1 year ago

“The wrong product was delivered. I ordered the OC9 High Profile metatarsal pads and received instead the Pedag T-form metatarsal pad.”

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Posted 1 year ago

Thank you for your feedback, Grishma. We show that one of our associates was able to take care of this issue for you. If you need further assistance, please feel free to reach out to our Customer Service team at Help@theinsolestore.com or 866-858-1294. We appreciate your business.

Posted 1 year ago

“I'm not sure what size 6 shoes these were sized for, but the block of carbon fiber does not fit in any of the 5 pairs of shoes I tried, and the soles are way too wide. I trimmed them as far as I could, but the carbon fiber block still protrudes from the foam (since it won't fit)”

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Posted 1 year ago

Thank you for your feedback, Menghua. We will be reaching out to you privately regarding this matter. We appreciate your business.

Posted 1 year ago

“I don’t know why I’m order haven’t come yet”

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Posted 1 year ago

Thank you for your feedback, Lexi. We will be reaching out to you privately regarding this matter. We appreciate your business!

Posted 1 year ago

“Unfortunately they were too painful for my son to wear. I saw on the box that it was a 60 day money-back guarantee. How did I initiate the return?”

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Posted 1 year ago

Thank you for your feedback, Sara! We see that a Customer Service associate has reached out to you in regards to initiating a return for your order. We appreciate your business.

Posted 1 year ago

“Haven't received them yet, still waiting”

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Posted 1 year ago

Thank you for your feedback, Judy. We will be reaching out to you privately via email to address this matter. We appreciate your business!

Posted 1 year ago

“Bad product - defective - wasted time and money. I was given option to return for refund… but I trashed”

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Posted 1 year ago

Thank you for your feedback, Joseph. We are sorry to hear that you were disappointed with your purchase. We do show that one of our customer service associates corresponded with you regarding this issue. If you have any other questions or need assistance with anything else regarding your order, please feel free to reach out to our Customer Service team at 866-858-1294 or Help@theinsolestore.com. We appreciate your business.

Posted 1 year ago

“First, the shoes finally arrived today. So #1, Very Slow Delivery. Second, the shoes were NOT shipped in a box, but a bag - and the shoe toes were CRUSHED. Very unhappy with this product and will be returning to sender.”

Helpful Report

Posted 1 year ago

Thank you for your feedback, Lawrence. We show that your order shipped from our warehouse on 6/13 and was marked as delivered on 6/15. If you did not receive your order, we are happy to reship for you. If you have any further questions or need further assistance, please free to reach out to our customer service team at Help@TheInsoleStore.com. We appreciate your business.

Posted 1 year ago

“Still waiting for my products so not happy”

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Posted 1 year ago

Thank you for your feedback, Leisa. We apologize for the inconvenience. We show that you are in Australia. Unfortunately, due to COVID and various other circumstances happening around the globe, some international shipments may take up to 30 days to arrive. If you have any further questions, please free to reach out to our customer service team at 866-858-1294 or Help@TheInsoleStore.com. We appreciate your business.

Posted 1 year ago

“useless. stop contacting me”

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Posted 1 year ago

Thank you for your feedback, Ruth. An automated email is sent out to ask customers to rate their shopping experience, and another is sent to the customer to rate their product. We are sorry if those emails have been an inconvenience to you. We show that you are not subscribed to our marketing emails, so you should not be receiving any more emails from us unless they pertain to an order you have placed. If you have any questions or need further assistance with anything at all, please feel free to reach out to us at 866-858-1294 or Help@TheInsoleStore.com. We appreciate your business.

Posted 1 year ago

“The company sent the wrong insoles”

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Posted 1 year ago

“I received the wrong product.”

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Posted 1 year ago

Thank you for your feedback, Rebecca. We show that you placed an order for the Orange Insoles - Full-Length Size E: Men's 8-8.5 / Women's 9.5-10 and this is what was shipped. If this is not what you meant to order, please feel free to reach out to us at 866-858-1294 or Help@TheInsoleStore.com so that we can help you get them exchanged. We appreciate your business.

Posted 1 year ago

“I ordered a 12 wide insole and received a 12 medium”

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Posted 1 year ago

Thank you for your feedback, Charles. We will be reaching out to your privately in regards to this matter. We appreciate your busines!

Posted 1 year ago

“Made my feet hurt worse than they already do”

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Posted 1 year ago

Thank you for your feedback, David. This review is for your shopping experience and you will receive a second review in regards to your product. If you need help finding a better suitable product, please feel free to reach out to our Customer Service team at 866-858-1294 or Help@TheInsoleStore.com, we'd love to help you with a product recommendation. We appreciate your business.

Posted 1 year ago

“Shouldn't the product show up first before this is sent?”

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Posted 1 year ago

Thank you for your feedback, Steven. This review is for your shopping experience with us. We will send you a product review after you've had some time to test out your new insoles. We appreciate your business!

Posted 1 year ago

“Got nothing yet”

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Posted 1 year ago

Thank you for your feedback, Sean. We apologize for the inconvenience. We do show that your shipment is in Ireland. Unfortunately, due to COVID and various other circumstances happening around the globe, some international shipments may take up to 30 days to arrive. If you have any further questions, please free to reach out to our customer service team at Help@TheInsoleStore.com. We appreciate your business.

Posted 1 year ago

“I have not yet received my shoes so I am very disappointed and frustrated as I need them for work. No one made the delivery. I would really appreciate the delivery of my shoes ASAP. or a full refund.”

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Posted 1 year ago

Thank you for your feedback, Amie. We apologize for the inconvenience. We do show that your shipment is in route to Australia. Unfortunately, due to COVID and various other circumstances happening around the globe, some international shipments may take up to 30 days to arrive. If you have any further questions, please free to reach out to our customer service team at Help@TheInsoleStore.com. We appreciate your business.

Posted 1 year ago

“I am still waiting to receive the goods I ordered more than 4 weeks ago now.”

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Posted 1 year ago

Thank you for your feedback, Kelly. We apologize for the inconvenience. We do show that your shipment is our for delivery today. Unfortunately, due to COVID and various other circumstances happening around the globe, some international shipments may take up to 30 days to arrive. If you have any further questions, please free to reach out to our customer service team at Help@TheInsoleStore.com. We appreciate your business.

Posted 1 year ago

“How can I write a review. I haven't received the insoles YET!!”

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Posted 1 year ago

Thank you for your feedback, Ron. We apologize for the inconvenience. We do show that your order placed on the 24th, was shipping out the next day and is currently out for delivery. Unfortunately, due to the federal holiday yesterday, some shipments may have been delayed a day or two. We appreciate your business.

Posted 1 year ago

“I still haven't received my order after 3 and half weeks and I get sent a review! This should say it all...”

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Posted 1 year ago

Thank you for your feedback, Craig. We will be reaching out to you directly in regards to your shipment. We appreciate your business.

Posted 1 year ago

TheInsoleStore is rated 4.6 based on 5,865 reviews