Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

TheInsoleStore Reviews

4.6 Rating 5,865 Reviews

90 %

of reviewers recommend TheInsoleStore

Company Reviews

Product Reviews

4.6

Based on 5,865 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

TheInsoleStore 5 star review on 26th March 2024

TheInsoleStore 5 star review on 6th October 2023

TheInsoleStore 5 star review on 6th October 2023

TheInsoleStore 5 star review on 6th October 2023

TheInsoleStore 5 star review on 2nd May 2023

TheInsoleStore 5 star review on 10th April 2023

TheInsoleStore 5 star review on 10th April 2023

12

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sent to wrong address Never recieved”

Posted 11 months ago

Thank you for your feedback, HJ! We show that one of our associates has already addressed this concern with you on 5/30/23. Your order was shipped out to the address provided on your order, which had the incorrect city and zip code. Once provided with your correct shipping address, we sent out your replacement order on 5/30/23, which is currently out for delivery and expected to arrive today. We hope you enjoy it once you receive it! If we can be of assistance with anything else, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com as we are more than happy to help with anything. We appreciate your business!

Posted 11 months ago

“Very hard to find what you are looking for. You need to use a 3rd party search to get where and what you need.”

Posted 11 months ago

Thank you so much for your feedback on TheInsoleStore.com, Scott! We truly appreciate that you took the time to tell us about your experience. We apologize that it was very hard for you to find what you were looking for and that you needed to use a 3rd party search to get where and what you need. Our Customer Service Team is always happy to assist if you ever need help finding something on our website in the future. If you require further assistance, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com as we are more than happy to help with anything. We appreciate your business!

Posted 11 months ago

“You have changed the insoles no arch sopport they are just pieces of foam rubber will not order again”

Posted 11 months ago

Thank you for your feedback, Jesse! Upon looking at your past order history with us, you previously purchased the Spenco Full-Length Arch Cushions. Your most recent order was for the Spenco RX Comfort Insoles, which are a completely different insole that offers no arch support. We still carry the Spenco Full-Length Arch Cushions if you would like to exchange for the correct insoles. Please feel free to reach out to our Customer Service Team at Help@theinsolestore.com for further assistance. We appreciate your business!

Posted 11 months ago

“I haven't received my order yet”

Posted 1 year ago

Thank you for your feedback, Ross! We show that your order left our warehouse on 5/1 and scanned as delivered on 5/11. Orders to Canada are currently averaging 1-2 weeks, so your order arrived within the expected delivery time frame. We hope you enjoy it! If you require further assistance from us, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com, as we are more than happy to help with anything. We appreciate your business!

Posted 11 months ago

“Lousy company! Takes years to deliver! Not even the courtesy to reply emails. Never buy from them. Sidas is much better! Even in this form when I try to select "I will never buy from them again", it cannot be selected! It will automatically jumps to "wound not to Like;y to buy again"! What kind of survey!? Bunch of cheaters!”

Posted 1 year ago

Thank for your feedback, Stephen! We do sincerely apologize that you have not yet received your order. As stated in our Shipping Policy, "Please note: Due to COVID and various other circumstances happening around the globe, some international shipments may take up to 30 days to arrive. We apologize for any inconvenience and appreciate your patience and understanding." Your order left our warehouse on 4/20/23 and last scanned on 5/5/23 as being returned to sender. As your order is being returned to our warehouse, we are happy to either refund or reship your order for you. We will be reaching out to privately in regards to this matter so we can get this resolved for you. We appreciate your business.

Posted 1 year ago

“I haven’t received my order”

Posted 1 year ago

Thank you for your feedback, Marianne! This review is asking you to rate your shopping experience with TheInsoleStore.com. You will receive a separate email asking you to rate your product after it is received. We show that your order left our warehouse on 4/26, and was marked as delivered on 4/29. We hope you enjoy it! If you require further assistance from us, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com. We appreciate your business!

Posted 1 year ago

“I was promised the heel lifts in 2-3 days from the date of purchase which was Saturday April 15 & paid $10 extra to expedite shipment & the package still has not arrived!”

Posted 1 year ago

Thank you for your feedback, Corinne. We are sorry to hear that you have not yet received your order! Your order was placed on a Saturday when our Warehouse was closed. As stated in our Shipping Policy, "Orders placed by 2:00pm Eastern Time, Monday-Friday, will be assigned a tracking number and shipped by the end of the same business day. Orders placed after 2:00pm, on a weekend, or during a holiday will be shipped the following business day." Your order shipped out first thing Monday, 4/17 and last scanned as "Your item is being held at the FLINT, MI 48532 post office at 10:31 am on April 20, 2023. This is at the request of the customer." Your order did arrive to your post office within the expected delivery time frame of 2-3 days for Express Shipping, and is currently being held at your request per your tracking details, found here: https://tools.usps.com/go/TrackConfirmAction.action?tLabels=9405511206218484605469 If you require further assistance from us, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com as we are more than happy to help. We appreciate your business!

Posted 1 year ago

“Not much support and no extra arch at all, so not helpful to me. They slid around in myshoe too.”

Posted 1 year ago

Thank you so much for reviewing TheInsoleStore.com, T! We really appreciate you taking the time to let us know about your experience. We are sorry to hear that this product didn't provide the support you were looking for and that the insoles slid around in your shoe. Your Pedag Holiday Orthotic Arch Support Insoles are covered under our Wear Test Guarantee for 30 days, so we are happy to accept them back for return or exchange if they simply will not work for your needs. We are also happy to assist with a product recommendation for an insole that is better suited to your needs. For further assistance, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com as we are more than happy to help. We appreciate your business!

Posted 1 year ago

“I have not received my product yet. It’s showing delivered.”

Posted 1 year ago

Thank you for your feedback, Gowtham! We are sorry to hear that your order was marked as delivered but you haven't received it. We show that one of our Customer Service associates sent you an email on 4/17/23 requesting you to confirm your shipping address for a reshipment as your order has not yet arrived. We have yet to receive a response from you. Please feel free to reach out to our Customer Service Team at Help@theinsolestore.com and we will happily assist you further. We appreciate your business!

Posted 1 year ago

“not what I expected. Not very stiff at all.”

Posted 1 year ago

Thank you for your feedback, Sibylle! This review is asking you to rate your shopping experience with TheInsoleStore.com. You will receive a separate email asking you to review your product. We are sorry to hear that your Turf Toe Full Steel Insoles are not as stiff as expected. Those insoles are not covered under our Wear Test Guarantee, so they must be in brand new condition in order to be eligible for return. Should you require assistance with a return/exchange or with anything else, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com as we are more than happy to help with anything. We appreciate your business!

Posted 1 year ago

“I paid 10.99 for 2-3 day shipping and it says that it is in North Carolina and isn’t even in transit yet Update- sent them an email with receipts asking for a refund and got very fast response and refund for shipping cost.”

Posted 1 year ago

Thank you for your feedback! We show that one of our Customer Service associates was able to resolve this with you already. We appreciate you giving us the opportunity to make things right! If you require further assistance from us, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com as we are more than happy to help. We appreciate your business!

Posted 1 year ago

“IT WAS EASY TO ORDER ONLINE BUT I STILL HAVEN'T RECEIVCED THE ITEM YET SO I CAN'T GIVE A RATING ON THE EXPERIENCE.”

Posted 1 year ago

Thank you for your feedback, Desmond! This review is asking you to rate your shopping experience. You will receive an email for a second review to rate your item after your order is received. If we can be of assistance with anything else, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com as we are more than happy to help with anything. We appreciate your business!

Posted 1 year ago

“Not much to choose from. I ordered the metatarsal pads. They're very hard. Store does not offer refunds and there's nothing I want from store credit. So I wanted money. Furthermore in the review they ask you to do you cannot mark unlikely. It attacks unlikely through likely.”

Posted 1 year ago

Thank you for your feedback! We are sorry to hear that your OC9 Low Profile Metatarsal Pads - Tan are not working out well for your needs. We are happy to accept them back for return as they are covered under our Wear Test Guarantee for 30 days. We do offer the option to receive a refund back to your original payment method through our Returns Portal. Refunds back to your original payment method do incur our 3% processing fee, and you will be responsible for paying for your return shipping. We offer the option to use the shipping label provided in our returns portal to send your items back, or you can choose to ship them back to us via your preferred shipping service. Please find our full return policy linked here: https://theinsolestore.com/pages/returns-exchanges If you require further assistance, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com as we are more than happy to help with anything. We appreciate your business!

Posted 1 year ago

“Haven't received them yet, will respond later.”

Posted 1 year ago

Thank you for your feedback, Joan! This review is asking you to rate your shopping experience with us. You will receive a separate email asking you to rate your product. Per your tracking, your order was marked as delivered on 3/20/23: https://www.ups.com/track?loc=en_US&tracknum=822241707297686276&requester=ST/trackdetails We hope you enjoy it, and we appreciate your business!

Posted 1 year ago

“The shoe is too wide for me and I would like to return it. Having difficulty finding the way to return it.”

Posted 1 year ago

Thank you for your feedback, Patty! We are sorry to hear that your OOFOS clogs are too wide for your feet. You can initiate your return through our Returns Portal, linked here: https://theinsolestore.com/a/return-exchange-portal For further assistance initiating your return, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com as we are more than happy to help. We appreciate your business!

Posted 1 year ago

“Your place sucks”

Posted 1 year ago

Thank you for your feedback, Ralph. We show that you have already corresponded with our Customer Service Team in regards your issue. Your initial inquiry stated that your Sof Sole 3/4-Length Gel Arch W/ Memory Foam Insoles were not working for your needs, and you would like to try the Pedag Perfect Leather Heel Cushion. We did offer to assist you with setting up an exchange, but you declined and stated that you did not want to go through the return/exchange process. As we stated in our response back to you, we are unfortunately unable to provide our customers with free products at this time. We sincerely apologize for that! We are unable to simply send an item to you without you paying for that item. If you would like to send your Sof Sole insoles back to us for an exchange of the Pedag Perfect Leather Heel Cushions, we are still more than happy to help facilitate your return as your Sof Sole insoles are covered under our Wear Test Guarantee for 30 days. Please feel free to reach out to our Customer Service Team at Help@theinsolestore.com if you require further assistance as we are more than happy to help with anything. We appreciate your business!

Posted 1 year ago

“Hello, Sorry to say I’m quite disappointed. The plastic bag arrived and was improperly sealed. My 2 sets of Pedag insoles, viva mini iwere beige rather than black. The interior of the bag was soaking wet, the receipt, the boxes and the insoles were totally wet. The insoles, I think are ruined because they look like they might separate. I am a repeat customer. I love the product and am very disappointed. Hopefully I can send me 2 pairs of black insoles size 38 viva mini.”

Posted 1 year ago

Thank you for your feedback Linda! We are so sorry to hear that your insoles were received soaking wet! It does sound as if the insole bag was not sealed properly when it was shipped out. We sincerely apologize for that! We will be reaching out to you privately to resolve this issue. We appreciate your business!

Posted 1 year ago

“Paid, but got no product, even though I was told it had been delivered.”

Posted 1 year ago

Thank you for your feedback, Beth! We are sorry to hear that your order was marked as delivered but not yet received. We will be reaching out to you privately to resolve this matter. We appreciate your business.

Posted 1 year ago

“I haven't received my order yet!?”

Posted 1 year ago

Thank you for your feedback, Anne! This is intended to be a review of your shopping experience with us. You will receive a separate email asking you to rate your product after you receive your order. Your order left our Warehouse in the United States on 2/14/22 and last scanned today as "Package arrived at international carrier Australia." Please find your tracking details here: https://www.ups.com/track?loc=en_US&tracknum=822241704596944754&requester=ST/trackdetails As stated in our Shipping Policy: "Please note: Due to COVID and various other circumstances happening around the globe, some international shipments may take up to 30 days to arrive. We apologize for any inconvenience and appreciate your patience and understanding." Australia orders are currently averaging 3-4 weeks to be delivered. Your tracking link will continue to update through delivery of your package. We appreciate your business!

Posted 1 year ago

“Well, the product has not shown up yet!”

Posted 1 year ago

Thank you for your feedback, Robert! We just received your order back to our warehouse today as it was returned to us due to an insufficient address. We will be reaching out to you privately in regards to this matter to resolve this issue for you. We appreciate your business!

Posted 1 year ago

«
1
2
3
4
5
»

TheInsoleStore is rated 4.6 based on 5,865 reviews