TheInsoleStore Reviews

Name: TheInsoleStore
Address: 338 S Sharon Amity Rd, #144, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 5,865 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 5,865 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

TheInsoleStore 5 star review on 26th March 2024

Toni K

TheInsoleStore 5 star review on 6th October 2023

Diana C

TheInsoleStore 5 star review on 2nd May 2023

Steven S

TheInsoleStore 5 star review on 10th April 2023

Henry C

Barbra K

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I did not receive the delivery Please contact me. small.doug@me.com.”

Helpful Report

Posted 1 year ago

Thank you for your feedback, Doug. We will be reaching out to you directly in regards to your shipment. We appreciate your business.

Posted 1 year ago

“I paid a bomb for freight and I still do not have my shoes. So I’m not a happy person to do a review.”

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Posted 1 year ago

Thank you for your feedback, Margaret. We apologize for the inconvenience and will be reaching out to you directly in regards to your shipment. We appreciate your business.

Posted 1 year ago

“Bad customer service. Return turn around is inept they kept my purchase and my monies. Don’t buy here. You will lose your purchase if you return anything and they will never return your money 😡”

Helpful Report

Posted 1 year ago

Thank you for your feedback, Sandra. We apologize for the inconvenience and will be reaching out to you directly in regards to your return. We appreciate your business.

Posted 1 year ago

“You woke me up with a text at 2:00 AM asking me to rate this product. So how do you think your rating will be.”

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Posted 1 year ago

Thank you for your feedback, Wingo. We apologize for the inconvenience and will be removing you from all direct communications from our company moving forward.

Posted 1 year ago

“Very dissatisfied with this purchase”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Francoise. We're sorry to hear that your order didn't work for you. We do offer product recommendations based on your needs if you would like to reach out to our customer service team at Help@TheInsoleStore.com or 866-858-1294. All of our Exchange information can be found here: https://theinsolestore.com/pages/returns-exchanges

Posted 1 year ago

“I did not get my insoles till now. Shechter Pinchas”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Pinachas. We see that you placed your order on Saturday, April 25th and it was shipped out first thing Monday, April 25th. We show that the package arrived in Israel on the 28th and finally cleared customs on May 4th. Unfortunately, we have no control over how long both the delivery carriers and customs take. We try to let any international customers know that they should expect up to 30 days for delivery times. All shipment information can be found here: https://theinsolestore.com/policies/shipping-policy We appreciate your business.

Posted 1 year ago

“You shipped it to North Carolina instead of Pennsylvania so I don’t have it”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Richard. We apologize for the inconvenience. It looks like USPS in Harrisburg sent us the shipment back. We also show that Alexis was able to get you a reshipment sent out and that one is out for delivery today. Please let us know if you have any further questions.

Posted 1 year ago

“Didn’t work, the shape is not well done.”

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Posted 2 years ago

Thank you for your feedback, Dora. This review is for your overall shopping experience. We send out a separate review two weeks after your purchase to give your feet some time to get used to the product. If you will please consider updating this review. If your product is still not working for you or if you have any questions, please feel free to reach out to our customer service team at 866-858-1294.

Posted 1 year ago

“I like that I receive the product in a few days . The thing that I didn't like is that one of the sandals has a pointy and sharp corner that hurts the top of my toes . I had to fiexed my self by cutting a little bit of that corner . I didn't wanted to go through all that mess of sending stuff back and so .”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Maria. This review is for your overall shopping experience. We send out a separate review two weeks after your purchase to give your feet some time to get used to the product. If you will please consider updating this review. If your product is still not working for you or if you have any questions, please feel free to reach out to our customer service team at 866-858-1294.

Posted 1 year ago

“The wrong size was sent !!!”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Cheski. We apologize for the late response. We will be reaching out to you in regards to your order to see if we can get this taken care of for you. If you ever need immediate assistance, please call us at 866-858-1294 or email us at Help@TheInsoleStore.com.

Posted 1 year ago

“Never received product”

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Posted 2 years ago

Thank you for your feedback. This is the first that this is being brought to our attention. We will be reaching out privately to get this issue resolved as soon as possible. We appreciate your business!

Posted 1 year ago

“I think you should wait until the product arrives before asking me to review it 🙃”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Elizabeth. This review is for your shopping experience. We will send you out a second review two weeks after you place your order to make sure you've given the product long enough to break in. If you ever have any questions, please feel free to let us know at Help@TheInsoleStore.com or 866-858-1294. We appreciate your business!

Posted 1 year ago

“Right now the order is lost somewhere as I didn't get it.”

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Posted 2 years ago

Thank you for your feedback, Verna. We apologize that your shipment was delayed. Unfortunately, we are still seeing many covid restrictions with shipments outside of the United States making package delivery times longer than usual. We do apologize for this inconvenience. We appreciate your business.

Posted 1 year ago

“Size chart suggested to order a size up! The sandals are HUGE!!!! VERY disappointed!!!!!! Gave them to a neighbor! Advice! Never order from this company online! A fan of the sandals said that she tried on 7 pair of the same size before finding a pair that fit! ..Bottom line DO NIT ORDER THESE SANDALS ONLINE”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Deborah. We are sorry to hear that the sandals you ordered didn't fit quite well. We do offer free return shipping as well as free exchanges. You can check out all the information here: https://theinsolestore.com/pages/returns-exchanges We understand shopping online can be hard to judge the perfect size sometimes, so please feel free to reach out to our customer service team, we would be more than happy to go out to the warehouse and get the exact measurements for you! You can reach us at either 866-858-1294 or Help@TheInsoleStore.com

Posted 1 year ago

“I would love this store if they wouldn't send me an extra email to delete about doing a survey. I feel my time is money and I do not generally do reviews unless I can point out that I don't want to do a review or survey. I use this store simply because I cannot seem to get what I need at the time anywhere else.”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Renee. We're sorry to hear that you do not approve of our service review that we send out after making a purchase. We do this because we want to know about every customer's experience and how we can improve ways to make selecting the correct product easier for the next person. If you still feel that these are a hassle, you can unsubscribe at any time in the bottom of the email.

Posted 1 year ago

“Very poor insoles they hurt my feet had to remove them.?”

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Posted 2 years ago

Thank you for your feedback, Richard. We're sorry to hear that the Pedag Holiday did not work well for you. We're happy to take them back for return or exchange. Our product specialists are also available for recommendations if you need help finding a better-suited option.

Posted 2 years ago

“I’ve been trying to get an exchange for my order and I’ve started an exchange form and I’ve also sent a message. I just want to change the size. can I please get help”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Susana. We reached out to you as your return address was being rejected by the postal service for return shipping. You only supplied your address today, at which point we updated and provided your prepaid return shipping label. If you need any further assistance, just let us know.

Posted 2 years ago

“Placed order with expedited shipping, two weeks later and still haven’t received it. I live in Texas and my package went from NC to TN and currently in Seattle Washington.”

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Posted 2 years ago

Thank you for your feedback, Elvira. We do show that your order has been delivered. We do apologize for the delay and have refunded your expedited shipping fee. If you need any further assistance, just let us know.

Posted 2 years ago

“Starting to panic I still haven’t received my order.”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Cindy. We are located in the United States. Your order is still in transit. At shipping, a confirmation email with tracking was sent. If you need any help following that tracking, just let us know. We appreciate your business.

Posted 2 years ago

“I still have not received my order”

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Posted 2 years ago

Thank you for your feedback, Linda. We reached out as your first order was returned back to our warehouse, and we have reshipped the order and provided tracking. The reshipment is still in transit. If you need anyhelp following that tracking, just let us know. We appreciate your business.

Posted 2 years ago

TheInsoleStore is rated 4.6 based on 5,865 reviews