TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,144 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,144 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

TheInsoleStore 5 star review on 20th March 2025

TheInsoleStore 5 star review on 13th August 2024

Robert K

TheInsoleStore 5 star review on 26th March 2024

Toni K

TheInsoleStore 5 star review on 6th October 2023

Diana C

TheInsoleStore 5 star review on 2nd May 2023

Steven S

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“shipping is terrible very slow”

Helpful Report

Posted 2 days ago

“I'm glad I found this company because of the wide selection and speedy delivery.”

Helpful Report

Posted 2 days ago

“Yes, your product works very good with my Flay feet! Thank you”

Helpful Report

Posted 3 days ago

Thank you so much for your wonderful review, Harold! We're thrilled to hear that our product works well for your flat feet. Your satisfaction is incredibly important to us, and we appreciate your feedback. If you have any questions or need assistance in the future, please don’t hesitate to reach out. Happy to serve you!

Posted 3 days ago

“Always like ordering new insoles from The Insole store. However EVERy disapponted in paying for Expedited Shipping and it is taking over 2 week for them to be delivered”

Helpful Report

Posted 3 days ago

Thank you for your review, Richard! We are disappointed to hear that our Expedited Shipping did not meet your expectations this time. We understand how important it is to receive your order quickly, and we apologize profusely that your order did not arrive within the Expedited Shipping time frame as expected. We have issued a refund for your Expedited Shipping fee back to your original form of payment in the amount of $9.99. Please allow 1-3 business days for that refund to reflect in your account. If you need any assistance or have further concerns, please feel free to contact us. We appreciate your loyalty and hope to serve you better next time!

Posted 3 days ago

“Very easy and what I was looking for”

Helpful Report

Posted 3 days ago

Thank you for your fantastic review, Debby! We’re delighted to hear that you found exactly what you were looking for and that the process was easy for you. Your satisfaction is our priority, and we truly appreciate your support! If you need any further assistance or have questions in the future, feel free to reach out. Happy shopping!

Posted 3 days ago

“Excellent website”

Helpful Report

Posted 3 days ago

Thank you so much for your excellent review, Joe! We're thrilled to hear that you find our website to be top-notch. Your feedback truly inspires us to keep providing the best experience possible. If you have any questions or need assistance in the future, don’t hesitate to reach out. Happy shopping!

Posted 3 days ago

“Fast and accurate. Expensive, but great value. If you have mortons toe and plantar fasciitis, this is where I would shop.”

Helpful Report

Posted 5 days ago

Thank you so much for your incredible review, Thomas! We're thrilled to hear that you found our products to be fast and accurate, and that you consider them great value. Your recommendations for others with Morton's toe and plantar fasciitis mean a lot to us. If you have any questions or need further assistance, feel free to reach out. We're here to help! Happy shopping!

Posted 4 days ago

“Good prices,selection and shipping”

Helpful Report

Posted 1 week ago

Thank you so much for your glowing review, Deborah! We're thrilled to hear that you enjoyed our prices, selection, and shipping. Your feedback means a lot to us, and we appreciate your support! If you have any questions or need assistance in the future, don’t hesitate to reach out. Happy shopping!

Posted 1 week ago

“Excellent results and fairly quick. Very happy with this purchase and the website is great to help select the best option”

Helpful Report

Posted 1 week ago

“Good product, price, + delivery”

Helpful Report

Posted 1 week ago

Thank you so much for your fantastic review, Vickie! We're delighted to hear that you are happy with the product, price, and delivery. Your satisfaction means a lot to us, and we appreciate your support! If you have any questions or need assistance down the road, feel free to reach out. Happy shopping!

Posted 1 week ago

“Easy to navigate website! Description of socks Is exactly what you get!”

Helpful Report

Posted 2 weeks ago

Thank you so much for the wonderful review, Kim! We're thrilled to hear that you found our website easy to navigate and that the sock descriptions matched what you received. Your satisfaction is our priority, and we appreciate your feedback! If you have any more questions or need assistance in the future, just let us know. Happy shopping!

Posted 1 week ago

“Supplt excellent products and great customer service”

Helpful Report

Posted 2 weeks ago

Thank you so much for the fantastic review, Micheal! We're thrilled to hear that you loved our products and had a great experience with our customer service. Your satisfaction really motivates us to keep delivering the best. If you need anything in the future or have any questions, feel free to reach out. Happy shopping!

Posted 2 weeks ago

“Great customer service! I had a question about my previous order, more than a year ago, and got all my questions answered within 24 hours! Thanks everyone!”

Helpful Report

Posted 3 weeks ago

Thank you so much for your kind review, Eric! We're really glad to hear that our customer service team was able to assist you promptly. Your satisfaction is our top priority, and we appreciate your feedback. If you ever have more questions or need help in the future, just let us know. Happy shopping!

Posted 2 weeks ago

“Great quality & fast service.”

Helpful Report

Posted 3 weeks ago

Thank you so much for your amazing review! We're delighted to hear that you found our products to be of great quality and that our service met your expectations. Your support means the world to us, and we’re here if you need anything in the future. Happy shopping!

Posted 3 weeks ago

“very accomodating will be return customer..”

Helpful Report

Posted 3 weeks ago

Thank you so much for your wonderful feedback, Charles! We're thrilled to hear that you had a great experience and found us accommodating. We truly appreciate your support and look forward to welcoming you back as a return customer. If there's anything we can assist you with in the future, please don't hesitate to let us know. Happy shopping!

Posted 3 weeks ago

“Easy to navigate and find the product of your choice.”

Helpful Report

Posted 3 weeks ago

Thank you so much for your kind words, Karen! We're thrilled to hear that you found our site easy to navigate and that you could easily find the product you were looking for. Your satisfaction is what we strive for, and we appreciate your feedback. If you have any questions or need assistance in the future, don't hesitate to reach out. Happy shopping!

Posted 3 weeks ago

“Great online store for my necessity: "Birkenstock Blue Footbed"! I can't walk without 'em!”

Helpful Report

Posted 3 weeks ago

Thank you so much for your fantastic review, Cathy! We're thrilled to hear that the "Birkenstock Blue Footbed" is a necessity for you, and we appreciate your trust in our store to provide what you need. Your comfort is important to us, and we're glad we could help. If you ever need anything else or have questions, feel free to reach out. Happy walking!

Posted 3 weeks ago

“Very good buying experience!”

Helpful Report

Posted 3 weeks ago

Thank you for sharing your positive experience with us! We're delighted to hear that you had a very good buying experience. Your satisfaction is our top priority, and we appreciate your feedback. If you have any questions or need assistance in the future, please feel free to reach out. We look forward to serving you again!

Posted 3 weeks ago

“Shipping took a long time.”

Helpful Report

Posted 1 month ago

Thank you for your review, Maureen! We are so sorry to hear that the shipping took longer than expected. We show that your order shipped out on 3/13 and arrived to you on 3/18, which falls within our estimated delivery time frame of 2-5 days for orders that are shipped with our Standard Shipping method. We strive to ensure timely delivery, and your feedback is invaluable in helping us improve. If you have any concerns or need assistance, please don’t hesitate to reach out. We appreciate your understanding and hope to serve you better in the future!

Posted 3 weeks ago

“I have been ordering inserts for over five years. They come quickly and last me a year. I get some for daily use and warm wool ones for winter boots and slippers. Thank you for great service and products.”

Helpful Report

Posted 1 month ago

Thank you for the wonderful 5-star review! We're so happy to hear that you've been relying on our inserts for over five years and that they meet your needs throughout the year. Your support and loyalty are truly appreciated! If you ever need assistance or have any questions, don’t hesitate to reach out. We're here to help and look forward to serving you for many more years to come!

Posted 3 weeks ago

TheInsoleStore is rated 4.6 based on 6,144 reviews